Menu
For Business Write a review File a complaint
Airport Rentals Customer Service Phone, Email, Contacts

Airport Rentals
Reviews and Complaints

www.airportrentals.com

Learn how the rating is calculated

1.0 4 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Airport Rentals Complaints 4

ComplaintsBoard
M
5:15 am EDT

Airport Rentals Omitted items charged by the rental company

Made booking via aiportrentals.com under references Peel98786 / IM3623686, to pick up car at Peel Car & Truck Rentals on July 10th.

Upon picking up the car very late that day, the employee in charged advised me of 2 additional mandatory charges that were not originally present in the booking reference:

- LDW (mandatory insurance in Canada per the rental company)

- Airport Surcharges.

Sending both my booking confirmation and a scan of the invoice from peel car rentals - they had not sent me any invoice by email, the customer service of airport rental ([protected]@goseetravel.com) reverted by telling me they would investigate the case once they or I will receive an invoice from the company by email. They reached out to the company who claimed they would do so after the rental ends on August 25th.

Upon returning the car, the officer in charge guaranteed me someone would send me an invoice by email. A few weeks after, still no sign from that rental company, and the customer service [protected]@goseetravel.com keeps putting my case on hold as they are unable to reach out to them.

Desired outcome: refund of these additional items that were not referenced upon making the booking:- Airport surcharges for 369.69 CAD- LDW, which is mandatory in Canada according to the rental company, for 240 CADSo 609.69 CAD

Read full review of Airport Rentals
Hide full review
ComplaintsBoard
J
9:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airport Rentals Visa overcharged

Booking contract with AirportRentals.com #5RCRDMma0196334, says"A Bond (security deposit) of $500 is required at the rental counter. This is a preauthorisation which means the bond amount is frozen (or reserved) on your credit card, but not deducted."
A charge of $1, 500 was billed through my Visa, I called the rental company Routes Car Rental of 9231 Beckwith Road, Richmond, Canada to inquire why I have not been credited, they explained that they will keep my money for 10 days, that is their policy?
This was to be a "reserve" not a charge and 10 days to do a Visa refund?
Will also file a complaint with Visa and Better Business Bureau.

Read full review of Airport Rentals
Hide full review
ComplaintsBoard
D
7:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airport Rentals car rental vancouver

On May 4/17 we booked a car rental with Discount Car and Truck Rental in Vancouver, Canada. The rental period was 8/17 to 8/26/17. When we arrived at Discount, they acknowledged our reservation but told us that we were 5th in line for a vehicle and that none were available until returns came in. After a 2 hour wait, Discount arranged for a rental through another company, but for twice the agreed price. However they would not deduct the $54.19 deposit we paid AirportRentals. We corresponded several times with AirportRentals and they kept saying they were investigating. The last email was from Mathew Anderson on 9/9/17.
Still no refund.

Ronald Smith, Peterborough, Ontario, Canada

Read full review of Airport Rentals
Hide full review

Is Airport Rentals Legit?

Airport Rentals earns a trustworthiness rating of 36%

Be careful. Check reviews and watch out for issues before dealing with Airport Rentals.

Our conclusion: ComplaintsBoard has concerns about Airport Rentals's legitimacy, so we recommend caution. Be sure to check complaints and reviews to understand Airport Rentals's practices before engaging with them. If you've had a negative experience, please let ComplaintsBoard know by filing a complaint.

Airport Rentals protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Airport Rentals. The company provides a physical address, 23 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Airport Rentals has registered the domain name for airportrentals.com for more than one year, which may indicate stability and longevity.
  • Airportrentals.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Airportrentals.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Airportrentals.com you are considering visiting, which is associated with Airport Rentals, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Airport Rentals as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
  • Several positive reviews for Airport Rentals have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
ComplaintsBoard
D
9:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airport Rentals Car Rental

This company also operates under names Motorhome Republic and Car Rental Republic as all these names appears on the letter that I received from their customer service.

On June 10, 2015, I booked the car through AirportRentals.com for pickup in the airport Ben Gurion, Tel Aviv, Israel on Aug 16. Actual rental company is Alamo Israel (also they operate under name Eldan).

During booking a got confirmation #IM12450954 with a total price of USD $137.41 and after charging non-refundable deposit remaining "Balance payable to Alamo Israel USD $123.27" - the last phrase is exact citation from their booking confirmation page.

When I came to Israel to pick up a car they told me that I had to pay $309.77 - 150+% more than quoted. And all this difference for what they said was for mandatory and undisputable insurance.

Details of the issue, my complaints and desired resolution can be found in my "Request of refund" email to AirportRentals that I am quoting below in entirety:

"During actual pick up I was surprised with mandatory insurance purchase, which would raise the total amount to $309.77 – more than 125% higher.

From the documentation that I obtained from you (and even that one after the purchase ) there is no clear indication of mandatory insurance purchase and it is not clear whether mandatory insurance is included into price.

For example paragraph “Age Requirement” in your Terms clearly defines who is considered “Under Age Driver”, clearly states that there is additional cost for such drivers and even precisely specifies amount of such cost.

There is nothing like this in regard to insurance. Paragraphs “Damage Waiver” and “Insurance Policy” are basically definitions and descriptions of CDWTP and LDW, respectively. While there is mentioning that LDW is “…mandated by the laws…”, there is, as I said, no indication whether it is already included in the cost.

Even if you would unambiguously indicate (which, I stress, you didn’t) any type of insurance as expected and mandatory additional expenses, the fact of that insurance costs is 50+% greater than the cost of actual rent becomes a key information and can’t be just “mentioned” but should be rather explicitly stressed as the one that more than doubles the cost. Otherwise one can’t reasonably expect any additional mandatory expenses exceeding 10% of the cost.

I believe I was misinformed and cheated, if not outright subjected to a fraud. When I arrived to another country with plans absolutely depending on anticipated car I was forced to pay, basically entrapped.

Having all these I insist on a refund in the amount of $172, 36 calculated as final total amount at the Car Rental Agreement (see attached) of $309.77 less total price given during purchase - $137.41."

Six day later I received response from their customer service:

"Dear Dmitriy

Thank you for your email. I am sorry to hear of your unfavourable experience after booking through our website.

Unfortunately, we are unable to refund the insurance cost. As we have stated in our booking confirmation that this is a compulsory insurance mandated by the laws of the state of Isreal. Unfortunately your booking doesnt show this cost is included in the rate we provided.

In order to prevent this situation happened again, we currently reviewing how this was displayed and looking for ways we could improve upon this. For most of US citizens, their credit card insurance will provide this cover and they are able to decline.

Once again, I apologize for the inconvenience this may caused.

Kind Regards

Austin Gong"

In other words, they refused to refund despite these facts:
1. Factual final price for insurance exceeded price for the service by more than 150%. And my point is that in such cases this very fact becomes a key information and MUST be informed upfront - clearly and prominently.

2. They really do mention "compulsory insurance mandated by the laws of the state of Isreal" in the documentation that I received. But it is given in the form of "Glossary or Term" in row of other terms. It is nowhere understood whether this insurance included or excluded from the price and, again, nowhere you can find such a key information that this cost far exceeds cost of the service.

3. In their response they also mention: "For most of US citizens, their credit card insurance will provide this cover and they are able to decline.". But I did just that - I tried to refuse insisting on just that my credit card does provide such insurance. But that my request was ignored in Israel and I had only two choices - agree to pay or refuse the rental and destroy all my plans. So in real terms I had no choice but to pay this extra cost. And refund of this extra cost is my desired resolution.

Read full review of Airport Rentals and 1 comment
Hide full review
1 comment
Add a comment
P
P
PrattleCod
US
Jun 01, 2017 1:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had similar experience in UK. This company misrepresents bookings and fails to handle complaints in a timely or helpful manner.

Airport Rentals Reviews 0

Looks like Airport Rentals has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Airport Rentals, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Airport Rentals complaint handling

Airport Rentals reviews first appeared on Complaints Board on Sep 13, 2015. The latest review Omitted items charged by the rental company was posted on Sep 4, 2022. Airport Rentals has an average consumer rating of 1 stars from 4 reviews. Airport Rentals has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.4
9789 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Airport Rentals Contacts

  2. Airport Rentals phone numbers
    +1 (800) 311-1512
    +1 (800) 311-1512
    Click up if you have successfully reached Airport Rentals by calling +1 (800) 311-1512 phone number 0 0 users reported that they have successfully reached Airport Rentals by calling +1 (800) 311-1512 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +1 (800) 311-1512 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +1 (800) 311-1512 phone number
    USA & Canada
    8800 100 6247
    8800 100 6247
    Click up if you have successfully reached Airport Rentals by calling 8800 100 6247 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling 8800 100 6247 phone number Click down if you have unsuccessfully reached Airport Rentals by calling 8800 100 6247 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling 8800 100 6247 phone number
    100%
    Confidence score
    Russia
    1800 805 455
    1800 805 455
    Click up if you have successfully reached Airport Rentals by calling 1800 805 455 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling 1800 805 455 phone number Click down if you have unsuccessfully reached Airport Rentals by calling 1800 805 455 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling 1800 805 455 phone number
    100%
    Confidence score
    Malaysia
    +1 (800) 099-5007
    +1 (800) 099-5007
    Click up if you have successfully reached Airport Rentals by calling +1 (800) 099-5007 phone number 0 0 users reported that they have successfully reached Airport Rentals by calling +1 (800) 099-5007 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +1 (800) 099-5007 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +1 (800) 099-5007 phone number
    Mexico
    +64 99 502 211
    +64 99 502 211
    Click up if you have successfully reached Airport Rentals by calling +64 99 502 211 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +64 99 502 211 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +64 99 502 211 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +64 99 502 211 phone number
    100%
    Confidence score
    New Zealand & International
    +61 130 035 0401
    +61 130 035 0401
    Click up if you have successfully reached Airport Rentals by calling +61 130 035 0401 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +61 130 035 0401 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +61 130 035 0401 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +61 130 035 0401 phone number
    100%
    Confidence score
    Australia
    +44 203 137 9676
    +44 203 137 9676
    Click up if you have successfully reached Airport Rentals by calling +44 203 137 9676 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +44 203 137 9676 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +44 203 137 9676 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +44 203 137 9676 phone number
    100%
    Confidence score
    United Kingdom
    +44 207 183 8239
    +44 207 183 8239
    Click up if you have successfully reached Airport Rentals by calling +44 207 183 8239 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +44 207 183 8239 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +44 207 183 8239 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +44 207 183 8239 phone number
    100%
    Confidence score
    United Kingdom & Europe
    +32 80 076 580
    +32 80 076 580
    Click up if you have successfully reached Airport Rentals by calling +32 80 076 580 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +32 80 076 580 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +32 80 076 580 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +32 80 076 580 phone number
    100%
    Confidence score
    Belgium
    +45 80 887 797
    +45 80 887 797
    Click up if you have successfully reached Airport Rentals by calling +45 80 887 797 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +45 80 887 797 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +45 80 887 797 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +45 80 887 797 phone number
    100%
    Confidence score
    Denmark
    +33 800 901 780
    +33 800 901 780
    Click up if you have successfully reached Airport Rentals by calling +33 800 901 780 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +33 800 901 780 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +33 800 901 780 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +33 800 901 780 phone number
    100%
    Confidence score
    France
    +49 800 184 4519
    +49 800 184 4519
    Click up if you have successfully reached Airport Rentals by calling +49 800 184 4519 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +49 800 184 4519 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +49 800 184 4519 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +49 800 184 4519 phone number
    100%
    Confidence score
    Germany
    +39 800 873 550
    +39 800 873 550
    Click up if you have successfully reached Airport Rentals by calling +39 800 873 550 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +39 800 873 550 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +39 800 873 550 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +39 800 873 550 phone number
    100%
    Confidence score
    Italy
    +31 800 022 8619
    +31 800 022 8619
    Click up if you have successfully reached Airport Rentals by calling +31 800 022 8619 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +31 800 022 8619 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +31 800 022 8619 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +31 800 022 8619 phone number
    100%
    Confidence score
    Netherlands
    +47 80 069 959
    +47 80 069 959
    Click up if you have successfully reached Airport Rentals by calling +47 80 069 959 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +47 80 069 959 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +47 80 069 959 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +47 80 069 959 phone number
    100%
    Confidence score
    Norway
    +351 800 819 132
    +351 800 819 132
    Click up if you have successfully reached Airport Rentals by calling +351 800 819 132 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +351 800 819 132 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +351 800 819 132 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +351 800 819 132 phone number
    100%
    Confidence score
    Portugal
    +34 900 984 582
    +34 900 984 582
    Click up if you have successfully reached Airport Rentals by calling +34 900 984 582 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +34 900 984 582 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +34 900 984 582 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +34 900 984 582 phone number
    100%
    Confidence score
    Spain
    +46 20 795 523
    +46 20 795 523
    Click up if you have successfully reached Airport Rentals by calling +46 20 795 523 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +46 20 795 523 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +46 20 795 523 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +46 20 795 523 phone number
    100%
    Confidence score
    Sweden
    +41 800 564 431
    +41 800 564 431
    Click up if you have successfully reached Airport Rentals by calling +41 800 564 431 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +41 800 564 431 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +41 800 564 431 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +41 800 564 431 phone number
    100%
    Confidence score
    Switzerland
    +852 800 968 645
    +852 800 968 645
    Click up if you have successfully reached Airport Rentals by calling +852 800 968 645 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +852 800 968 645 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +852 800 968 645 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +852 800 968 645 phone number
    100%
    Confidence score
    Hong Kong
    +65 800 101 3019
    +65 800 101 3019
    Click up if you have successfully reached Airport Rentals by calling +65 800 101 3019 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +65 800 101 3019 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +65 800 101 3019 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +65 800 101 3019 phone number
    100%
    Confidence score
    Singapore
    +27 800 990 111
    +27 800 990 111
    Click up if you have successfully reached Airport Rentals by calling +27 800 990 111 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +27 800 990 111 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +27 800 990 111 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +27 800 990 111 phone number
    100%
    Confidence score
    South Africa
    +55 800 761 8725
    +55 800 761 8725
    Click up if you have successfully reached Airport Rentals by calling +55 800 761 8725 phone number 1 1 users reported that they have successfully reached Airport Rentals by calling +55 800 761 8725 phone number Click down if you have unsuccessfully reached Airport Rentals by calling +55 800 761 8725 phone number 0 0 users reported that they have UNsuccessfully reached Airport Rentals by calling +55 800 761 8725 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Airport Rentals emails
  4. Airport Rentals address
    Level 5, 12 Madden Street, Auckland, New Zealand
  5. Airport Rentals social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.