Airtel
Reviews and Complaints

I am very disappointed with the service provided by airtel personnel.
I have been a loyal and senior customer of airtel.I am considering changing my current broadband connection
to some other service with more consistency and concern for their paying customers.

I have been under tremendous mental harassment regarding the inconsistency of email and phone correspondence.
There are many reasons for my current mental anguish. Airtel is not the only broadband service provided, I do have other options.

1.When I switched over the plan to 2mbps 4 gb plan in april.My speed got upgraded only after the plan changed.
I was under the impression that 4 gb for was from the day of the plan change.
I was not informed about at all about the prorated calculations.
I was under a huge shock to see a bill of 3665Rs

2.When I asked to be switched from the next billing cycle may 26th to 499 64kbps unlimited plan.

To my shock my speed is 64kpbs today.

I have email correspondence shown below stating that the update will happen in the next billing
cycle only, the mistake was on the side of airtel and to ignore the previous mail.

I was initially planning to switch my plan to 899 unlimited plan 6 gb at 4mpbs and 256kbps after that.
One representative advised me airtel was offering only 512 kbps upgrades to all airtel customer
and they no longer offer speeds under 512 kps.Under his advisement I opted for the 64kbps unlimited plan
in the thought it was actually 512 kbps plan.I thought the initial speed itself would be 512kbps.

Then I asked another personnel today he said the upgrade would happen by june 1st and another representative
said it would take till end of June all in the same day.I don't know when it will really happen.

Please forward this email to your higher officials to know the difficulties of your valuable customers.

I am going to deliver a personal letter to the concerned head and to make sure no other customer goes through the same
pain and mental stress I went through.Make sure all your personell have consistent and current information.

A.GOPALAKRISHNAN

My Post-paid Connection No. [protected]
I am forced to send this complaint to you as the circumstances are pushing me to do so, to be honest to you i am very upset about a few things.
1. I would like to bring in your notice of illegally charging money from my postpaid number by sending message for the services that I haven’t used from the phone. I received a message from num 54321 from airtel service at 3:57 pm on 20-05-10 "thanks for using AirtelTV subscription service from airtel. You have been charged Rs.15/-. Enjoy Games Club!
http://gclub.in " which i haven’t used or prescribed for. I again received another message from MobileTV at 3:57 pm on 20-05-10 "Thanks for choosing ESPN on Airtel Mobile TV. You have been charged Rs.15/- for 7 day(s). To stop service sms TV UNSUB to 54321.".
I called customer care No. 121 at 10:23 pm on 20-05-10 and the person responded was Mr. MIR, i asked him to register my grievance and kindly issue me a Complaint-Docate for future correspondence, but he refused to give the same and clarified that I had to pay the charges and he disconnected the call by saying " Airtel mein call karne ke liye dhanyavad". I was really upset with the attitude shown by Mr. MIR.
I called again customer care No. 121 at 10:31 pm on 20-05-10 lodged a complain, Mr.DEEPAK took the complaint and gave me the complaint number(: [protected]), just wanted to mention that i never subscribed the said service and the charges if added to my bill will automatically effect our relation.
2. Strict action to be taken against Mr. MIR who is of no use to your organisation and can only bring disrepute to such a big organisation.
Please do revert on MY e-MAIL: [protected]@gmail.com

Hi,
My name is N Banerjee. I use the Airtel mobile number . I have received calls from unknown numbers with ISD code +[protected] which is for Pakistan.

To substantiate my statement, I have received a call on 18/05/2010 at 22.19 hrs from +[protected] When i tried calling the numbers from where i received these calls, I was told that I have won INR 1200000 gift voucher from “Airtel’. When this is dismissed as rubbish, the person on the other end starts using an abusive language.

More so, these calls come through at odd hours too.

It is obvious from the foregoing that the database of Airtel customers is available to these callers and they are not only harassing your customers, but also maligning your name.
I request you to probe this matter and resolve this issue. I am sure, you would have received more complaints about this issue.
Awaiting your quick response.
Best Regards.
N Banerjee
[protected]
email id [protected]@gmail.com

Recently transferred to Mumbai from Hyderabad, I had to change my mobile service provider and take a new number. Based on my own research I narrowed my option to Vodafone. But all logic set apart,

I decided to go for Airtel based on my friend’s recommendation and ever since it has been a nightmare.

I stay in Bhandup and work in Worli. The nearest Airtel Relationship Center (ARC)was in Mulund West- one Bhavna Connect. I called them up and found from the the documents I should submit to get a postpaid connection. According to their instructions- I carried with me the following:

a) Copy of the rent registration agreement. It should be noted here that the house was rented in my wife’s name and it was unambiguosly mentioned that Mrs. XXXX ( my wife) was wife of Mr. YYYY ( myself).

b) Copy of my PAN card

c) Photographs, and

d) The activation charge of Rs. 300

I was serviced by Mr. Ravi an executive there who studied all the documents and told me that they were in order and then accepted payment and gave me the SIM card ( No. [protected]). This was on the 7th of May 2010 and he told me that my connection would get activated the same day evening. True to his word, the SIM card got activated the same day evening.
The subsequent events are outlined below in chronological order:

1. 10th May 2010- Airtel officer visits house to verify address and other information provided
2. 11th May 2010- Received call from Mr. Ravi at Bhavna Connect, seeking clarification that my name does not appear on the Registered House Rent Agreement. Pointed out to him that the agreement was drawn in the name of my wife that my name appears as the name of the husband. He was satisfied and on asking him whether there is a problem, he answered in the negative saying that this should be fine.
3. 12th May, 2010- Received an SMS Alert from Airtel requesting me to submit my documentation to the point of purchase to avoid disconnection
4. 12th May, 2010- Immediately called Customer Service Representative and informed him of the SMS Alert and asked him what further documentation is needed. He informed me to ignore the SMS and that everything was in order.
5. 12th May 2010 - Received confirmatory mail by courier giving me the details of my plan and that my subscription is confirmed
6. 13th May 2010- Without any notice whatsoever, all outgoing calls were barred from my number. Enquiring with the Customer Service Representative, Mr. Vinod, I was informed that a piece of documentation called SIS was missing and that I had to go to the ARC where I purchased the connection to get the issue rectified. On telling him that I had filled up all the forms given to me by Mr. Ravi at Bhavna Televentures and that I was informed the day before that this was an error on the part of Airtel, he asked me to get in touch with Airtel Nodal Office.
7.13th May 2010 - Was send a Reference Number ( F [protected]) by SMS
8. 13th May 2010- Immediately called up the Nodal Office and talked to Mr. Satyaveer Singh. He checked out my details and informed me that it was a miscommunication and arranged for all outgoing calls to be activated.
9. 13th May 2010 - All outgoing calls were restored immediately
10. 14th May 2010 - Made a few calls during the daytime and in the evening found that all outgoing calls are again barred.
11. 14th May 2010 - Immediately called up Customer Care Representative and talked to Mr. Tanaji. He cited the old issue of incomplete documentation as the reason and asked me to go to Bhavna Televentures. On citing my earlier interactions, he then gave me the number of the Appellate Authority to communicate to.
12. 14th May 2010- Wrote to the Apellate Authority to Mr. Vishal Gurung, who is supposedly be the highest authority for Airtel in Mumbai. Got an automated response saying that my issue would be resolved in 24 hours and was given a reference number- [protected]
13. Waited for 2 days and nothing happened...looked like Mr. Gurung was either not interested or had better things to do
14. 17th May 2010- Called up telephonically to the Apellate Authority to find out status of request. Phone was attended by a Ms. Nisha who told me that Mr. Gurung was not available. So I briefed her about my problem and she said that she will check into it.
15. 17th May 2010 - Ms. Nisha promptly called me back giving me yet another new reason for the abrupt discontinuation of services. She tells me that my name is given differently in the system. On querying with her as to whose mistake it was that a wrong entry has been made, she turned high and mighty telling me to go visit the ARC to rectify the issue and that she couldn’t do anything ( imagine the Apellate Authority, the highest authority of Airtel in Mumbai ) saying that they couldn’t do anything
13. In the same telecon, I told her that I do not have any other document to submit and as to whether Airtel could take back the SIM card and return me the Activation charge since the service was not being provided, her reply was interesting. Airtel would gladly take back the SIM card, but the refund was possible only after 60 days !
14. To cap it all, on 17th of May 2010, I receive a self satisfied mail from one Mr. Satish Pathak, Apellate Officer telling me that my issue has been resolved and asking me whether I was satisfied with the " service " provided.
15. Lastly, I write back to Mr. Pathak telling him that my issue still remains and yes true to its style...I get a reply from Airtel...thanking me for writing to them and giving me a new reference number [protected] and promising me resolution in 24 hours...And so the jouney has come back to square one...
16.I reviewed my experience with Airtel on Mouthshut.com giving their services a big thumbs down on the 17th of May 2010 and with 3 hours of writing the review, my SIM card which untill that time could receive incoming calls was deactivated completely and am now not in a position to get even incoming calls ! I get a message saying " SIM Card Regsitration failed ! ". Talk about freedom of speech.

My advice to future potential customers of Airtel is to refrain from this house of white collared thieves.

Regards.

Since the time Airtel Call home automated their systems, they have tightened their security rules such that it does not allow me to recharge the account with any credit card. I could use the same credit card else where just fine but when i try to recharge, it says -certain rules in the system are preventing to recharge. The worst part to this is the amount is being billed to the card without any transaction reference, so it takes another one month to get that off my statement. It is frustrating experience. I have spoken to Airtel Call HOme customer care executives and they have not been successful in giving a resolution to me till now. Airtel Sucks...

Hi all,

If you have any queries, issues or doubts, please feel free to contact me at +91 [protected], [protected] (ext - 407 and 408)

You can also send a mail to me at: [protected]@airtelusainc.com, [protected]@airtelusainc.com and [protected]@airtelusainc.com.

The website's user login page is disabled as we send dedicated user login details to all our customers who wishes to have it.in the past our website was hacked and it effected many of our valued customers.

I would also like to make an honest request, if you have genuine issue please mention your contact details, like your phone number and email address.

Thanking you all in advance,

Best wishes,

Shekhar sharma | customer relations manager
Airtel usa inc | 3728 e woodbine road | orange | ca [protected]
Www.airtelusainc.com | www.airteluk.com | www.airteleurope.com | www.airtelasiapacific.com
A fcc 214 international telecom carrier company

From: [protected]@hotmail.com
To: manoj. [protected]@airtel.in; [protected]@bharti.in; [protected]@airtel.in; krishnamurthy. [protected]@airtel.in; jyoti. [protected]@airtel.in; honey. [protected]@airtel.in
Subject: copy of communication with your adajan surat office
Date: thu, 13 may 2010 10:19:56 +0530

I asked you, are the prices fixed after verifying the needs of the customer, and you say 'yes'

That means, the prices are fixed after seeing the customers.

What are the other numbers which the company can offer me in gold without paying?

C c to:

To
Madam jyoti pawar
Hon'ble director
Legal and regulatory
Bharti enterprises ltd.
Bharti crescent
1, nelson mandela road
Vasant kunj, phase ii
New delhi – 110 070
India

To
Shri krishnamurthy shankar ji
Hon'ble member
Airtel management board
Bharti enterprises ltd.
Bharti crescent
1, nelson mandela road
Vasant kunj, phase ii
New delhi – 110 070
India

To
Mr manoj kohli ji
Hon'ble ceo (international) & joint md,
Bharti airtel
Bharti enterprises ltd.
Bharti crescent
1, nelson mandela road
Vasant kunj, phase ii
New delhi – 110 070
India

From: [protected]@hotmail.com
To: manoj. [protected]@airtel.in; [protected]@bharti.in; [protected]@airtel.in; krishnamurthy. [protected]@airtel.in; jyoti. [protected]@airtel.in
Subject: copy of mail sent to the ombudsperson of airtel, just to be snubbed..
Date: thu, 13 may 2010 10:14:00 +0530

I have sent innumerable mails to this office of ombudsperson, but I am shocked to notice that till date I have not received a single acknowledgement or solution to my problem. it is highly shocking to experience this sort of services from a company claiming to be number one in telecom sector in india, and is now planning to offer services at the global level. I dont care what you do at the international level, but in india, I expect your office to answer to the problems faced by the customer. I wonder, why such company's are not pulled up to the courts and other competent authorities.

From: [protected]@hotmail.com
To: [protected]@bharti.in; [protected]@airtel.in
Subject: namaskar!
Date: wed, 12 may 2010 19:34:58 +0530

To
The ombudsperson
Bharti enterprises ltd.
Bharti crescent
1, nelson mandela road
Vasant kunj, phase ii
New delhi – 110 070
India

Re: bharti airtel gujarat mobile numbers [protected] / [protected]

Sir / madam;
I had written to the management of airtel, to which your officials had visited me and assured me all the best possible services and that the company would see that I do not face the same problems again. I would like to go for three connections. I am interested in three available numbers. they are:

[protected]
[protected]
[protected]

Could you kindly guide me, how I should proceed? can I get those numbers? what is the procedure for resuming the services?

Thanking you

Jayesh devkar
[protected]
[protected]
[protected]

I asked you, are the prices fixed after verifying the needs of the customer, and you say 'yes'

That means, the prices are fixed after seeing the customers.

What are the other numbers which the company can offer me in gold without paying?

To: [protected]@hotmail.com
Subject: re: namaskar!
From: honey. [protected]@airtel.in
Date: wed, 12 may 2010 20:45:51 +0530

Yes the prices are fixed

Jayesh devkar 05/12/2010 07:35 pm
To

Cc
Subject
Re: namaskar!

p please do not print this e-mail unless it is absolutely necessary p

Are the prices fixed after verifying the needs of the customers?

Dear sir,

Price for the numbers is mentioned below

[protected] = 4000/-
[protected] = 5000/-
[protected] =5000/-

Jayesh devkar 05/12/2010 12:07 pm
To

Cc
Subject
Namaskar!

p please do not print this e-mail unless it is absolutely necessary p

Namaskar anuj ji;
What happened? you didn't revert the other day. what prompted u to go slow?

May be airtel does not like my complexion...

Or else, in these cut throat competition, when every provider is grasping to pull customers to its fold, and especially airtel, in gujarat..

Let me know, whether I have to wait or else need to rethink on airtel..

Thanks

This is a complaint letter with respect to the above mentioned Airtel card i.e [protected] which I am currently holding now. I purchased this card for my business use. I am very annoyed to say that Airtel is the most bad mobile service which I have ever dealt with. I am sure that you will not happy to hear this, but this is the fact, as none of your customer attendee knows how the company works, what offer they company have or had or how to deal with a query.

I purchased the above mentioned Airtel card for Rs 300 may be 4 weeks back along with the Airtel World calling card for Rs. 2, 200 [approx] from your Thane Gallery behind Malahar Cinema]. After, which I started to use this card a week later. I got many of my friends staying in London due to which I opted for your World calling card. At the time, when I purchased your card, my credit limit was only Rs.500 which I believe you offer for a new customer. A week later, I received a SMS from Airtel informing me that My credit limit has been revised to Rs. 1, 500. Now, I got a habit of checking my outstanding unpaid bill on a daily basis by dialing *121*12#. I noticed that every day, my outstanding bill was increased by Rs. 100 or Rs 150, which made me to call your customer service centre i.e 121. I called up your customer service on 29 April 2010 and told Mahesh [who answered my call at that time] about the issue. He said " Mam, whenever, you use World calling card, we charge the world calling card rates on your Mobile bill and when the bill is generated at the month end that World calling card amount will be deducted from your bill, reflecting the correct amount in the bill". I accepted his answer although I felt it was not valid to charge from your monthly bill when you have actually purchased the World calling card. I then, told him that if that is the case then My credit limit will exceed and my outgoing will be cancelled in future. He then replied that if that happens then call the customer service and explain them the issue they will activate your card again. I said Ok to him. If you want to double check what I have mentioned above then I would request to listen the "call records" which Airtel do before attending any customer.

Three days later, on Monday i.e 3 May 2010, my outstanding amount i.e 1, 600 [approx] exceeded the credit limit of Rs. 1, 500 and my outgoing calls was cancelled. As advised by Mahesh on Thursday, I called up Airtel on Monday evening after my outgoing was cancelled. Now. this time, the person who attended my call was different and he advised me of some other thing which I dont accept. He said " Mam, you were wrongly advised previously, Rs 1, 600 is your outstanding amount which is not of inclusive World calling rate". I tried to explain him, but he was again an untrained person of Airtel. I asked him to transfer the call to any of the "Senior person" in the team may be a team leader to whom I can talk to. He transferred the line to "Iqbal [I might be wrong in his name, as he was very slow]", he also, said the same thing that " Mam, you were wrongly advised previously, Rs 1, 600 is your outstanding amount which is not of inclusive World calling rate". I didn't buy these both people answer as I am sure my outstanding call amount can not exceed Rs. 1, 500 as I have only used the new card for 2 weeks or less than that. I hanged up the phone this time, as I believed these people are untrained and telling crap thing which is unacceptable.

I called up Airtel again on the same day i.e Monday at night time approximately at 11.00pm. Surprise, surprise, again the call was answered by Mahesh the one who answered my call on Thursday. I told him that My outgoing are cancelled because the amount exceeded the credit limit, he again gave me the same explanation as he gave me before, " Mam, whenever, you use World calling card, we charge the world calling card rates on your Mobile bill and when the bill is generated that World calling card amount will be deducted from your bill, reflecting the correct amount in the bill". I told him that I had called up Airtel earlier today, spoke to Iqbal who gave me different explanation. I asked him to transfer the line to some of his senior who can confirm me what is the actual and correct bill. Unluckily, the call was again transferred to Iqbal, who again repeated the same thing. I told him that for the time being I will pay Rs. 500 and asked him to activate the card, but he said he cant activate my card unless I pay Rs. 1, 231 [approx]. I told him that I have not received the bill for Rs. 460 for my 1st month upto 21st April 2010, I told him that I cant pay the bill unless I have seen the bill. But, again he was not listening to me and asked me to pay Rs. 1, 231 to activate the card. I hanged up the call again this time, as I don't thing his answer was acceptable and valid. Post this, I didn't call Airtel again although my outgoing was not activated. I seriously, believe that none of your customer attendee got enough knowledge to how to answer a query.

Post this on Tuesday, I called up Airtel again to inform them that I have not received the paper bill yet, the person who answered the call said that the bill is delivered to your address and you will receive soon.I would like to confirm that I have not yet received any bill for Rs. 460 yet from your office. The last date to pay this bill is 12 May. I want to make this clear that I am not going to settle any bill or any late charges for this amount until my above issue is solved by Airtel and I have a correct and actual bill reflecting the correct amount.

Following this, on 07 May 2010, my incoming calls are also cancelled and now my card is showing as "Inactive Sim".

I am very disappointed with this crap service that you provide to your customer. I need a written explanation to my above email from a "Senior and well trained" person of Airtel. If you fail to respond me in next 48 Hours then I would believe that you are not answering my query and I can legally sue Airtel for the bad and poor service.

Regards,

Nitya

d D.S.A provided by aitel to me neva cme to me to collect proof if i cl him he use abusive language nw i i hv stppd doin bussiness wid airtel

Hi,
I bought this connection in december last year and on april 27th, I logged a request to move the connection/dish to my new house i.e to de install everything from my old house on April 29th and reconnect to my new one on 30th.

Technician did not turn up on 29th, and on 29th i again called the customer service and logged a complaint. (ref no : 2583881 and 2632397)

Since then I have been calling them. I am now moved to my new house and I had to remove the dish myself. today its 8th May.. No signs of Airtel guys coming in and fixing my connection

All they had been doing is to deduct money from my account daily for the service that I am not using since April 29th.

They also have closed my complaint saying the customer move his dish himself ! and did not bother to check with me before closing.

I have been since then calling them repeatedly and everytime they told me that some one will be in touch. Infact couple of times they did call me to say, some engineer will call to fix up an appointment

I am still waiting with my dish lying in living room area of my house

Worst Customer Service experience I have ever had. I think these guys take the customers for granted.. as in india we do not have proper legislation...so the exploitation

Regards,
Deepak Hegde

I have converted my post paid connection to prepaid on Jan 9th 2010 in Airtel Porur Showroom chennai,

although I have submitted all my douments and enrollment form at the time of conversion still dirty airtel has deactivated my nuber saying that they haven't received my doucments very strange question how does airtel showroom accept coversion application without proper doucments, but still I submitted all doucments again after which my number got activated.

after two month i.e on 06/05/2010, I got a message from airtel that they haven't received enrollment form and they are going to dactivate my numner.

What a ### service airtel is providing one time they will harass you by telling you haven't submitted doucments and other time it says you haven't submitted enrollment form. shame on Airtel and on Mr. Sunil Mittal whose organization is so poor that their inefficency is passed on customers.

very bad mr Mittal. pooooor service

Abdul Gaffur
[protected]

Hello Sir,
I got a new airtel prepaid sim a month ago and it was blocked since 19th April 2010 as my proof was not clear. But later after a week I gave the correct proof still its not been activated. I called customer care, they didn respond as expected and I went to the shop where I bought the sim. He didn care for the same. Now I couldn even raise a complaint. My mobile number is [protected]. The shop where I bought is G.N.R Mobiles, Jafferkhanpet. I regret for this poor service ny Airtel.

Regards,
Natraj A

On 12/04/2010 I approached Airtel Relationship Centre at Old Bus Stand, Anantnag, J&K to convert my Airtel Postpaid Connection([protected]) to Prepaid. The person sitting behind the counter asked for proof of identification and I duly provided him a xerox copy of my official I-Card.
However he refused to entertain the same without giving any concrete reason. I insisted that he should accept my I-Card as proof as the Postpaid Connection had been issued to me on the basis of I-Card ! However he got furious and said that it was not acceptable to him and that was it! I told him that instead of losing cool he ought to educate me about the reasons for the non-acceptance of a valid I-Card as proof and that I would escalate the matter to higher authorities but he boldly told me to do whatever I can. I called Airtel Cutomer Care and lodged a complaint. I was assured about action by 16th and was given complaint no. [protected]. However no action has been initiated so far for whatever reasons.I contacted the Customer Care several times but every time I am given a new compl aint no. ans assured of action but of no avail.
This reflects badly on the Customer Care that Airtel boasts of.

Regards

Tariq Ali
Srinagar, J&K

I work at Dell Mohali. Was a loyal customer for last 3 years. Retained the same number thru out..Off late I was not able to dial a particular number. Raised a complaint. After 2 days the complaint was auto-closed. I didn't even get a call from Customer care. I called them up again. They said issue has been resolved. Iw as still facing the problem. The reopend the case. I got call saying that the Target number is faulty. I got the cell and the SIM changed. Tried all possible troubleshooting. I work for Dell, so, I am not stupid. Called customer care and they spoke rudely. They said that I don't know anything about Mobile Technology. I told them That I will switch network if they behave this way. This guy said Go AHEAD... I applied for TATA DOCOMO [protected] ... Got it activated in 2 days. Then one day a Rep called me and said he will be sending a Duplicate SIM...It has been 4 days. Have't recieved it yet. Called again to find out. Now, this time another guy said that the previous tech made false promise as they cannot send SIM like that. Why was I promised the first time? I don't have time to run to Airtel offcie to get a new SIM. Later another number got blocked. My DAD's. Anyway..I am least interested to get a duplicate SIM as I have a good conenction now. The Cx care is still better than Airtel.

I would like to Sue Dell for being incompitent and useless staffs.They keep critisising about each other. I was not able to speak to my Fiancee and Dad for a week. I am getting married next month and had to discuss a lot of things. This whole episode of talking to differnt people, explaing the problem has made me go crazy.

Not to Service Reps as Airtel : Why the ### you guys read the case logs before calling? You sound like a piece of ### whn you call to check the status whn you don't have a clue of what has happened so far. Learn your Basics first and then try helping others..###s..

Anyways, can someone tell me how to raise a formal complaint against Airtel? I mean at the consumer court. Any help is welcome.

My number: [protected]
Airtel number: [protected] (Have dumped the SIM in dustbin)

Email : [protected]@gmail.com

I have updated Facebook, Twitter, Orkut, Linkden and have emailed everybody in Dell Organization not to buy any Airtel conenctions. I am launching a new portal called HATE AIRTEL shortly. I am very furious now. I would like to take a revenge.

Airtel Guys : I want a waiver on Bills. Take the damn money and take your ###ing SIM back. Will NEVER NEVER NEVER buy AIRTEL !

my name is :SIDDIQUE.P.P
my number: [protected]
my a/c balance : 236 rupees
the airtel number i am using more then 8 year"s iam now in kuwait also my sim card here this time it"s not working networ signal is full disply network showing Invalid SIM what can i do? this number was most i want please reconnect Or give me Duplicate same number please

Respected Sir,
I am Ashish L. Bele regular customer of Airtel Company [protected](Prepaid, Friends Card). I put 2 complents to customer care but not satisfactory solution given by them & I lost my money & too much time in it. My complent/reference no.[protected] on 19-03-10, [protected] on 24-04-10 & [protected] on 25-04-10.
My first complent on 19-03-10, it was for HELLOTUNE. I had call from [protected] at 5:13pm but I am on another call, after it I callback that no. as I didn't know it's of hellotune, I heard 2-3 songs but I had already hellotune on my no. hence I cut the call, but within 2mins. I got message that u hav been charged Rs.15 for Chal re phone utha, it's activated as your hellotune, where I hadn't listen this song & hadn't press any no. to select that song. I call to customer care & told them about this problem, they give me reference no & told to wait upto 24-03-10 to solve problem and call from CC. But I havn't any call & no solution for it & my hellotune was also stopped at 5:32pm on 19-03-10 & told that to restart it you have to paid Rs.45
My second complent on 24-04-10, it was for change in call rates & message rates. I recharged on 23-04-10 of 75 & got TalkTime Rs.68 & again recharge Rs.28 for night calling but it's not successfuly recharged even try two times. Then I recharged of Rs.30 & got TT of Rs.25.20. But later on I came to know that my call charges are changed & message chrges also changed.After taking my complent they told me that this technical problem is solved & you'l get your regular charges & balance of Rs.28 for night calling within 24 hrs. But again as usual no reply from customer care, I again call them on 25-04-10 then they told me to wait till 28-04-10 upto 9:54am for solution of problem. Again no reply upto 11:45am. Then I call them again & they told me that you recharged of Rs.75 & your plan changed to 1paisa/sec. I used to recharge of Rs.75 but it never happens but change occur in it then they have to inform customers that now onwards onRs.75 recharge your plan changes to another but they didn't do it. Now I have to pay 5times of message charges than previous and I also lost happy hours(10 paise/min to all Airtel no. at 3pm-5pm & 10pm-8am) & I recharge for 40 paise/min for 24 hrs for other than Airtel for 1 year that benifit I also lost because of that change in plan.
So please do kindful to solve this problem.

my self is karthikeyan and my no is [protected] my complaint is that with out using internet i am being deducted of 0.30 ps alternatevely and when i register a complaint they say that they have found that i have used that service and also they did once apllied hello tune service to me without my request and charged me rs 30/- and when i complained so many times they credited me back rs28/- even though all this are small amounts and nobody cares about them .I would like to clearely state that even this is a sort of ROBBERY and its a shame that a major player in INDIA is doing such an attrocacy.And i request all those who face similar problems to respond to this and OFFICIALS to take effective methods to reduce this illegal methods

Dear sir,

I am using airtel pre-paid mobile service for 6 years and recently I shifted to south delhi (jg block, khirki extn, malviya nagar).

Since I shifted to this area, there is no network coverage. I made many complaints to customer care & airtel nodel officer. and all the time I received a massage like coverage problem resolved but nothing happened till now.
Following are my complaint numbers received from airtel customer care & nodel officer.
175122
200981
[protected]
[protected]

I made complaint to local airtel relationship center, main market, malviya nagar also. according to there executives, coverage problem persist in khirki extn, malviya nagar. that’s why also they don’t recommend airtel wireless internet for that area.

I am requesting sincerely that kindly resolve this problem as soon as possible because I don’t want to switch another services.

Thanks & regards

Girija nandan jha

[protected]
[protected]

My number is [protected].

Though i have call charges of Re. 1 for first local call and std rs.1.50 for first call of the day.
rest of the calls 50 paise local and std

from march 2010 onwards im getting randomly charged .
i.e i started getting charged Re.1 for both local and std for some calls
and some calls 50 paise.

After complaining to customer care i was told it will be corrected by april 4 th..
BUT NOW ALL MY CALLS ARE CHARGED Rs.1.50 for std and Re.1 for local..

I cannot understand what was corrected exactly..!

My friends who have got the sim cards with me and having the same offer are getting charged as normal i.e 50 paise for second call.

I cant understand why Airtel keeps giving problems one after another..
NOW THIS IS MY THIRD (3rd) complaint.

Hi,

I have requested to shift my Airtel Connection ([protected]) from my Old Address to New Address on 1st of April'10 and still I didn't found anything to be going fine. Nothing have been done till date. I have called customer care at 121 and found that the status updated against my number is that I don't have address proof, infact I got a call from executive that he will be coming for the address proof and nobody came to collect any document, beside that there is other update done that wiring is done, but this is all ### and fake update, no wiring have been done till date.

It's been 7 long days and no progress is seen, I am really afraid of the Airtel Services, I have already taken off the Airtel Connection of my office because of the Bad Service and commitment but if still this goes on, I need to take out my this personal connection too...

I talked to a person personally who came for audit from airtel, he told me that sir, this is some other company who is handling this installation, so we cannot do anything, you have to wait till they come, we cannot say the timings.

I can suggest Airtel to take care of such employees, for such a bad response who are really making such a bad impression...

Vipin Shar, a

This is just a very bad