OnTel Products
Reviews and Complaints

What a piece of crap! Worked great for the first day or so. I had two and they both had the same problem. Turned on and then turned off. It was as if the motor couldn't handle the higher setting.

Called the mfg and was told that because I purchased from another retailer they couldn't help. Further, they apparently have ZERO technical support. She said she'd never heard of my issue. Funny, there are many, many reviews of the same thing happening!

Buyer beware. I bought a knockoff on eBay and it's worked without issue. It's not as sturdy but it works! It was $20! Well worth the cost.

Cillwell 2.0 false advertising. I paid $124.88 for an $89.99 unit that didn’t work. And $20 for a virtual warranty. There are numerous websites that are made by this company that are false reviews and then sell you the item. The website says 60 refund if you are not satisfied with the unit, but you try to send it back and they want you to keep it with a 50% discount

Purchased the Arctos Portable AC (personal space) so when it arrived I immediately set it up and poured the water into the reservoir and turned it on. It worked perfectly so I grabbed a beer and took the unit into the front room on the coffee table, turned on the TV (free digital signal), and turned on the Arctos unit. Immediately my picture became scrambled and continued scrambling for all channels making watching impossible. I turned off the unit and instantly my TV was working perfectly. I moved Arctos in different places in the front room but had the same results. Evidently the "engineers' failed to incorporate the proper filters (no doubt to save money) to prevent this interference rendering the unit useless! I wrote to customer service a week ago and still haven't heard from them. I then called customer service and talked to their representative (working from home) who was absolutely clueless and unable to help me. This may be one of the worst businesses I've ever dealt with...BUYER BEWARE

I ordered two Artic Air Pure Chill Devices since the add claimed you would receive a bigger discount and it also offered a 60 day money back guarantee if you didn't like the product. I also ordered the extended warranty and additional filters as this was recommended. The reviews i read on line were outstanding so this is why I made the purchase. We only opened one of the devices and put it in my daughters room, which was the smallest and the product didn't work at all. The room did not get any cooler as advertised. I reached out to the three times via email for the refund with no response. I even had *** investigate but this wasn't covered under their rules. To make matters worse i found they are selling these products at King Soopers for 1/2 the price i paid. It's too bad the product didn't work as advertised, but the company is not living up to their offer of the 60 day money back guarantee. My first reach out was in the first two weeks. The 2nd and 3rd were with in the 60 days. I'm giving this one start because i have to, otherwise, i would not give them any

Ordered from this company on-line, got an Order Number conformation but NO email conformation. Was instructed in the on-line conformation that I would receive an email when the item was shipped (5-10 days). Day 12, not email of items being shipped yet my credit card was immediately charged the day after the online purchase. Contacted the company - on the phone for over 3 and a half hours only to hear, they don't know where the order is. Have tried to cancel the order and get and try to get an email verifying my cancellation and they tell me it could be up to 48 hours for an email to cancel. I hesitate to hang up because it took me 45 minutes to finally get the next available customer service representative. Customer service person never once reached out for help to solve the situation. IF THIS IS A LEGITAMATE COMPANY, IT HAS A LOT OF ROOM FOR IMPROVEMENTS. I am not reaching out to the credit card company to dispute the charges as I have never received the product and don't feel I should be paying for this. Many hours of my own time has gone into this terrible experience.

We bought a CHILLWELL. This product doesn't meet our needs. We would like to return the product but need to contact a customer service representative as they specify online for return privilege's. They have NOT responded to either email or phone calls to customer service. If you call customer service they NEVER PICK UP even if you wait 40 min or more. They DO NOT respond to emails either. I have tried to contact them more than 5 consecutive times and there is no response. We need a confirmation to return the product and have our debit card accredited. I have boxed up the CHILLWELL product and it is ready to ship but they only give a 60 return policy, but with no response, the CHILLWELL we want to return will soon be over that time limit because no one responds. It never cooled the tiny room we put it in: Not even one degree. It has charging problems and it doesn't stay on during the night (as promised by online advertising) even if plugged into the wall socket. It dribbles all over the counter it sets on...Condensation is a BIG problem. We would like to return it according to the requirements set by ONTEL and have our debit card refund.

inside the box was info about going online for feedback. if i did this i would get a 20% voucher for future purposes. I did this and i only got back a 10% voucher. i called the number for customer service for the inserts the operator said, "Did you purchase this online?" I said, no. she said, then we cannot help you. you must go back to the store you purchased it from. however, the 20% was not given by the store it was given by the manufacturer. she stuck with her story. i got no where. i also told her that there was a pamphlet that specifically said, stop, do not return to the store, we can help with your questions. obviously, this is false. i told her this was fraud. what you printed you did not stand by. i wished to speak to a supervisor and was told there was none to speak to. thank goodness it was only the 20% voucher i was looking for because if there was a problem with the unit i purchased i would have been hitting a wall. they could not help me and the store wouldn't help me since the literature said, do not return to the store. please contact them and try to resolve this problem. i am certain i am not the only unsatisfied customer. thank you

My small portable AC unit failed a few days before, and I was impressed with all the glorious reports on this new ChillWell Portable AC as advertised online, on sale for $89. After being hooked into the reviews, I did order it on June 21, and then had second thoughts because the price of shipping and handling etc. brought the price to $106.68. I looked online to see if I could find a better price which included free shipping, and did so, only to find out that the company claiming it was a Chillwell online was selling an unbranded Portable AC. Nevertheless, I emailed my desire to cancel the order to ChillWell just 20 minutes later. ChillWell never did respond to my request for cancellation. The charge was made to my CC, and I did not receive the product until Thursday, July 14, after emailing on 4 separate occasions that I no longer wanted the item. I had made a dispute of the charge, and Chase honored my request, but ChillWell sent the item regardless, and I ended up refusing it, and sending it back to them unopened. July 15, 3022.I am alerting anyone drawn into all the hype, that you will NEVER receive any *** response from ***, and to spare you the time consuming effort to avoid this trap.

This is a fraud. We went to order the product online. The website does not provide a place for cancellation of the order. The person I spoke to on the phone refused to allow cancellation of order, claiming that the order is not in their system for 2 to 4 hours. Yet, on the website, they are prepared to send an order receipt for the item they claim is not yet in their system. We wanted to cancel the order because they did not advise until after the credit card information was taken that there is a cartridge that must be replaced every one to three months at a cost of $60 each time. This is a rip off. In addition, although the product is advertised to be powered wirelessly by a rechargeable lithium battery, the company does not provide the connection for recharging the battery. They charge an additional $10 (special offer) for the wiring apparatus without first advising of that fact. When I asked to speak to a supervisor, I was told there is none. We have not tried the product, and if the order is not cancelled we will refuse through our credit card company to pay, but the company's methods show that a 1.11 rating out of 5 is way too generous. You apparently require a star rating. I am rating it "1" because you offer nothing less. In truth this company deserves a zero star rating.

I bought a Chillwell online and my experience has convinced me to remove my Paypal account and avoid buying online. My experience is much the same as noted in all these reviews. They make it very difficult to return. There was no invoice in the package.You will wait to talk to a rep for approximately *** minutes.The whole process was very frustrating, and made me aware of how you must be very careful of purchasing items online. The websites that come up when you *** "Chillwell" made me realize how crafty they are in their advertisement. All the items that come up when googling "Chillwell -scam?" - you realize are all very supportive of the product.I did not even open up the items to try them out when I received the package- I immediately sent them back the next day. After waiting 40 minutes, I will say the rep was able to have my money immediately refunded after providing her with the "tracking" number. I did have to pay $46 dollars - but I am so glad to be rid of the items and if I decide to try it out, I will go to the local store to purchase a much cheaper of the exact same thing to see what I am "missing". And then return the item at no cost. I will never buy anything from this company again - and will definitely be more careful of purchasing anything online. I am very thankful that I learned this *** without a huge loss.

I was researching the product and after I saw how much it was going to cost, I existed out from the website. A few days gone by, I received the product, they charged my credit card $170.00, I am furious. Then I received an email from the same company that they are going to place the order. I called them up and spoke to the representative and explained to him the problem, he said, he was going to reimburse my credit card and I asked for an email as confirmation. He said, within 2 to 5 business days I should be reimbursed and he was emailing me my confirmation. Well, I never received and email confirmation and they did not reimburse my account. I called again today, 6/15/2022, spoke to Ricardo, I explained the situation to him and I also told him the product is not what they claimed it to be, I tried it out and it was not the hype they said it was. It was a lie and he said, he was going to reimburse my credit card in full and to discard the machine, I asked for a shipping label to return it back to the manufacturer. He said again, not necessarily needed throw it out. I asked for him to send me a confirmation email that I will receive my reimbursement and as I have him on the phone, I will check my email for it to confirm the email was received. He gave me a bunch of stories as to why he couldn't send the email now, I will get it later, I asked to speak to his supervisor and he hung up on me.

I wish I could rate this company ZERO! I eagerly bought 2 ChillWell AC units from them on June 6 based on the "great" online reviews but realized the hard way that those reviews were probably from their own people or from those who they PAID to highly endorse their product. The product they sent me was defective! I am a pretty handy person who followed the no-brainer manual instructions to the letter but the AC unit worked for a good 5 seconds and then stopped. I thought maybe I inserted the cartridge the wrong way but I didn't. Utterly frustrated, I called their Customer Service number @ 888-***-63*** and waited on hold for a good hour and a half but to no avail. In fact, when I thought someone was about to pick up the line, my call was DROPPED! So much for "Customer Service". I sent an email to their "helpdesk" address --- one dated June 13 and the other dated June 21 but NO ONE EVER GOT BACK TO ME! To date, I have yet to hear from them. All these aggravation only mean one thing --- that this company is a big SCAM. I should have realized this when I ordered their product online. There was no way to CANCEL or GO BACK once I put the items in the shopping cart. They just wanted to take my money and charge my credit card by HOOK or by CROOK. Very dishonest! I have bought thousands of products online but never came across one like them. Reading from all the bad reviews here, it's not only me but a gazillion others who experienced the same. They should be banned from doing business anywhere. The fact that they are NOT Complaintsboard.com-Accredited in itself speaks volumes.

I ordered and purchased a Star Belly Dreamlite from their website, www.starbelly.com, in the beginning of December. Their site has been and still is BOLDLY advertising "In Stock Ready to Ship" and " Available to Ship Immediately". Then once you pick a plush to purchase and start the checkout process they try to get you for extra add ons for additional fees. The only cost I was looking at was $29.99 for plush, $6.99 for S/H and $3.99 for shipping insurance During the 10 plus step process of checking out there was an option for "Priority Processing" for an additional $6.99. So for a $30 item we are now over $50. So, I proceeded to make the purchase. It also stated will receive before Christmas. Well needless to say the item will not be here before Christmas. Estimated to arrive after Christmas. I contacted the Customer Service several times. Nothing but rude associates and don't care at all. Only options given was refund on the priority shipping fee on 1 call, another call was a refund of $20. I asked for someone to get this item packaged and actually get it moving, next day or 2 day shipping. Their response was they don't do that. WELL, on their website today12/21/20 it states... GUARANTEE Christmas Delivery. That's 3 business days to receive this product. I purchased item 20days ago. This company is promoting and advertising something they can not deliver on. But, they are certainly taking peoples money. Not at 1 point has this company tried to come up with an option that will get my item to me. I will never do business with this company nor will i purchase anything that this company is involved with. Oh, I forgot to mention, this $29.99 item is being sold at local retailers right now as low as $14.99 in stock and on shelves.

This company is a complete SCAM. They seem legit on their website at https://www.arctoscooler.com except the product they sent me what NOT as advertised. These cooling units are nothing but a PC fan that run super loud and are underpowered (the website claims they are super quite). They claim 1 unit will cool a room in under 5 mins and they don't cool they just blow hot air around. I emailed this company twice about returning the products on 5/14/22 and 5/16/22 (I purchased 3) since I was dissatisfied with the product and wanted my money back (their website offers a 60-day money back guarantee). I got NO response so I contacted my bank to dispute the charge all to find out 2 months later Arctos got in touch with my bank stating they needed me to return the products for a full refund. I called the customer service line and talk to two different representatives about where to return the items and both representatives mentioned they DO NOT accept opened items. How are we as customers expected to try out a product by not opening it? Then I was told by another representative that I could return the Arctos and try and send another email because she couldn't solve my issue. After being very frustrated, she then agreed she would manual refund but it would ***-8 weeks to process? NOT ACCEPTABLE. There was no professionalism when I requested she send me a receipt of this refund which came from her personal email stating this: Reason for Call: 2. Complaint Note: Cx called upset she has been trying to get a hold of us through *** with no luck to return items we will refund her $231.48. I highly doubt I will get refunded as this company is not professional and I will need to dispute this charge again through my bank for fraudulence. Order Number: *** Order Date:5/5/2022 Total: $231.48

I ordered the Chillwell Portable AC unit on July 6th, 2022, for my daughter's tiny apartment with little ventilation and an impending heat wave. I soon began to suspect a scam. Firstly, I tried all the company-provided methods to track the order using Chillwell's primitive website, only to be informed that the order didn't exist. Then, after about 10 days, I called the Chillwell customer service line, to no avail, as they never picked up. No response to email either.I then researched the parent company, Ontel, and emailed its customer service, along with a gentle nudge that I would happily employ the lawyer service I'd been paying for for three years. The next day, I received an order confirmation from Chillwell and was able to finally track my order. Shortly after the unit arrived, it was a disappointment.The unit worked well for about an hour and a half, and then never powered up again. I knew then that I probably had a huge fight on my hands trying to get my $109.08 refund from Chillwell. Knowing it was a shot in the dark, I called Chillwell customer service on July 31st, 2022; and, surprisingly, someone picked up. I explained the situation to the woman on the line, who was decently understanding and professional. She briefly put me on hold to complete silence - no Muzak as would be expected with a legit business. She did come back on the line (amazingly) to say that I would be fully-refunded, and I should just throw the unit away. It is fortunate that I used a third party payer, PayPal, for this transaction, and I should expect to see the money back on my credit card in a matter of days.Red Flags: Arctos, Artic Air and Chillwell are all strikingly similar units, all made by Ontel. It seems as if this company throws its junk out there to see where it sticks and to see how much money they can reel in. Interestingly, one can scour the Internet but not find a single negative review about Chillwell. And, why would I be informed to throw it away?

About a month ago, I ordered a pair of glasses for $19.99 advertised on TV plus fees. However, once I ordered, I did not have the chance to make a decision because during checking out the website did not allow me to check my order before accepting the purchase. I decided to cancel my order the same day because it was out of my budget ($76.12). On 09/03 I was surprised to see a charge from them in my bank account ($76.12), immediately I called them and they state that they shipped my purchase despite I canceled my order the same day by phone, they did not give any explanation of why they did it. They said as soon as I get the package I could return the product via *** for free. On 09/12 went to *** to return the package and they wanted me to charge $11.00 I decided not to drop it. On 09/14 I called them again to ask why I should pay by a product if customer service said it would be free but the guy said I should pay it, I asked him to talk with his manager and he said they do not have manager, I was so frustrated because nobody wants to assume some responsibility. I do not want to pay for returning the package because it is not fair. They do not want to recognize their error by shipping a purchase that was canceled the same day. I decided to contact by email to have proofs about my claim but they haven't responded my last email about *** charges. The package still is with me, I haven't opened it. The website states that the offer is covered by our 60-Day Money Back Guarantee.

I bought the Chillwell room air conditioner off of OnTel Products Corp based on their misleading advertisement. I asked for a refund within the timeframe to due so. So far i have not heard back from them at all and I don't know what is going on now. I paid with paypal and I told them this when I called to get a refund. My paypal account has not been refunded.My main complaint with this product is as follows: So the device is a little portable air cooler. The way they described the product in the advertisement led me to believe that the thing worked do to some kind of breakthrough in the design of the device. [For instance you may be familiar with termite hills in Africa... There is something about the way they are designed that it causes the temperature to stay at a constant temperature (say 72 degrees) even though it could be 100 degrees outside. It has to due with the tunnels and the way the air is ducted through the termite *** this is what I was led to believe that this unit was - that it was some kind of breakthrough in the design that would allow it to cool a room. When I received the unit I found out that they wanted the user to put a section of the unit in the freezer to freeze it and once the water in this part is frozen the air blowing over that would cool the room. In their advertising there was no mention at all about putting a part into the freezer to cool it down. This seemed to me to be a scam... At any rate I am not satisfied and I want a return of my paypal money.

I purchased some products from Chill Well, however, I ended up returning all the items back to them (unopened) within the appropriate time frame for a full refund. They asked for a tracking # and gave me the address to ship the items back to them and said that with the tracking # upon me shipping everything back to them that they would issue me a refund right away. Its now been weeks since I shipped the items to them and tracking has confirmed that they received items. I have emailed them repeatedly asking them to give me my refund ever since yet now they wont respond at all.On Sat, Jul 16, 2022 at 6:48 AM Ontel *** wrote:Dear Chill Well Customer, Thank you for contacting *** If you would like to return the product, please ship unused items?to our warehouse using a trackable method.? Please return items to:? Chill Well ***? Credit will be issued upon receipt of the return. To expedite your refund, please provide tracking information for your return.? Best Regards, Chill Well *** Team Phone Number: *** Hours of Operation: Monday - Friday: 9:00am - 6:00pm EST, Saturday: 9:00am - 5:00pm EST SM Package Information Date:7/21/2022 4:16:55 PM From:*** Shipped to:CHILL WELL ORDER NUMBER *** Tracking #:1Z3Y4E620320230996 Expected Arrival:7/25/2022

I went on the business website http://flippityfish.com which this business OnTel operates and before requesting to buy their product looked at the price which said $22.99 and shipping which said $6.95. I then entered my information in including credit card info with the notion that I would be paying those prices and then when I got to the review screen it said $22.99 for the item and over $36 for shipping, probably because I live in ***. There was a submit button on that screen which I did not press because I could not justify paying shipping that was above the purchase price of the item I wanted to buy. I therefore exited the screen without pushing the submit button. The company then proceeded to charge my credit card. I made the purchase around 9pm *** time which would have been around 1am New Jersey time on 12/8. I then called the company's customer service on 12/9 around 7:30am *** time to question the charge and they said they had already shipped the item and that the only thing I could do was to reject the shipment and when it was returned to them, they could give me my money back. I told the customer service representative that I did not push the submit button and they said, "you put your credit card information in, right?" I explained to them that I never made the purchase, but they would not entertain this position. I called my credit card company to dispute the transaction since I did not make the purchase but since it is in the pending stage, they said I had to wait for the charge to go through to dispute it.

I Purchased a rechargeable air cooler on [protected]. The company immediately charged my credit card for $105.87. I was told by an email that the item would ship and the company would let me know within two days. On ***th I reached out with an email to ask about the shipping status. There was no response to this email from the company so I decided to cancel my order. I called and cancelled the order on ***th and decided to call my credit card company to reverse charges because the person helping me had just started work and wasnt sure of the procedure she needed to follow. I thought the matter was finished but then I received an email from the company stating the item shipped on July 8th. I was out of town and the package arrived on July 13th so I couldnt reject the package and send it back. *** reached out to this company for a shipping label to return it explaining that I had canceled it, and no longer wanted it. The company charged my credit card on July 20th. Ive contacted Chillwell three times and was told to keep the unit (which I didnt want and is still boxed up) and they were refunding the $105.87. I feel I am getting the run around. Each time they say the refund will take a few business days to show up on my credit card. I have been calling the company each week with no resolve. Thank you for your help in this matter as it is very frustrating! I did order the unit from Chill Well but it is in an OnTel Products Corporation box. So I hope this is the correct business to file a complaint. Again I want to thank you for any help to resolve this matter.

On May 9, 2022, I bought an Arctos Cooler. The charge was $107.49. The unit I have is Model Number: TVL2105 My order number:[protected] Order Date:5/9/2022 When it arrived, I planned on sending it back immediately. It is not what I was expecting.Also, it doesn't work nearly as well as it is advertised. It does not cool the room down at all, not even a small one.BUT:I tried it and it's working for me in a different way than advertised and I was fine with it as a personal cooler.The plug broke, the very first time I disconnected it. The part of the cord that plugs into the machine. The quality of the design has failed already.I sent an email on June 20, 2022 and did not receive a reply for two days. On June 22, 2022 , I called the customer service number *** and was on hold for 35 minutes and finally spoke to a man named *** and he said they would send out a new one. I asked for a confirmation email regarding the call and was told they cant do that. That seemed like a red flag right there. He did give me a Call Reference Number: REFNR12395 On June 27, 2022 I sent an email to Ontel *** email and two days later, still no reply.After a week with no contact I called the customer service number *** again on June 29, 2022 and spoke to a woman named *** (Not sure of the spelling). This was after being on hold for another almost 30 minutes. We were on the phone less than 3 minutes and the call disconnected as I was asking her to stop talking so I could get some information to write down. Its possible she hung up on me. The Complaintsboard.com has this business down as having a 1.14 out of 5 rating I want my money back. Thats it.

I ordered two Chillwell units on June 16 2022. I received email they were shipped with a tracking number which was not true item was still not shipped according to date on email. I finally received the items and both items did not work the water ran right through them. I must have called over 59 times and sent many emails and received no response from this company. The phones were never answered. I filed a dispute with credit card company but was denied by *** saying they offered me a refund. This is absolutely not true I finally got through to someone who told me they were short staffed thats why I couldnt get a answer but that she would send me a return label in about two weeks than I had to call the same number back that you cant get anyone to answer and they would activate the return. I asked why I cant send it myself Ill pay for the return at *** and she told me they dont work that way I need to use their label to get a refund. Well now its 6 weeks later no label and again no answer on their phones. This has been going on for 3 months and I paid $206.80 for two boxes of plastic that are of no use to anyone. Ontel sent the credit card company a statement from a *** saying they told me to return it myself and a Vegas address. They gave me no address and I did offer to pay to ship myself and was told no wait for our label. I have been trying since July to get a hold of them regarding this matter and as usual like everyone else still no answer. I am a retired widow so them taking my money and not resolving this is a disgrace. They have my customer ref number as *** order ***. I always look at reviews first and I wish I saw Ontel makes this defective product as I would have seen the hundreds of bad reviews on them.

On Sunday evening April 12 I went to https://www.buy***.com/ with the intention of buying one *** for $19.99. Ontel Products is listed as the distributor for this product on the website. I did not pay sufficient attention to realize that with the click of a single button my order would be submitted with no resolution from customer service. I accidentally ordered 2 ***s. Click the button at the bottom of this page led to no less that 6 additional pages of offers for me to spend more money with the company. I got tired of this and closed my browser because I had been given no indication the order was complete. All legitimate businesses I've dealt with online take you to a confirmation page before finalizing your order. The next morning (April 13) I saw the order confirmation from ***. At about 10:15 AM Central time I called customer service and told them to cancel my order. The customer service rep lied to me twice. First she told me the order had shipped. At about 2:15 PM Central time (4 hours later) I looked at my order status online and its status was "Printed" not "Shipped." That was lie #1. I have a screen shot of this order status. I asked her what shipping method they used, she informed me they use ***. I told her to contact *** and cancel the shipment. She told me that is not possible. I've spent enough years supervising shipping departments to know that a business that uses *** has the ability to cancel shipments almost to the minute they are delivered. This was lie #2. The website seems to be intentionally set up in hopes that others will make the same mistakes that I did with the further hope that they will not file a complaint. This is further confirmed in my mind by the large number of complaints against this company in the past 3 years.

I purchased one "ChillWell" portable air cooler as they constantly refer to as "AC" in the amount of $89.99 and one of their spare cartridges for $34.99 (their order no. ***) for a total of $143.64 on or about 6-14-22. It is a very small air cooler that sits on a table or flat surface and is rechargeable. You fill it with cold water and if you want ice for extra coldness. The company boasts that "It will cool a room in two minutes" throughout lit's ads and works like air conditioning without all the expense of electricity. This is just not the case, and far, far from the truth. It cools maybe a two to three foot area and that is all. You have to have it right next to you for it to work. They constantly use "AC" to refer to it, giving the impression that that is what it is. I believe it is blatant false advertisement to get you to buy the product. It is very expensive at $89.99 and looks cheap, and the cartridge looks to made for $5 to$8 and they *** you for $34.99. The thing is leaking at the bottom and I'am trying to return it for refund and I thought you might be able to help me. It came with no receipt or return info what so ever. They instructed me to email them at: *** if i had questions or any problems which i did. I sent them a total of four emails beginning 7-14-22 asking them to forward me info on how to return the product for refund and where to return it to. They have yet to respond. I've asked them to respond repeatedly and they will not. I recieved the items on 6-24-22 and this is within the 60 day return time period they offer. I've done everything they have asked me to and they won't help me. I thought you might help me get my $143.64 back? They also have a ***, *** address. Please help me? Please respond? Their offer is online at: chillwellshop.com if you'd like to see their ads?

FALSE Advertising; INCORRECT Charge made to credit card online. On TV ad states "buy one pair for $19.95 plus s/h/tax and receive second pair for addl shipping charge". Expected to pay $36.69 total, which accounted for both pairs plus s/h and tax to my area in CA and was charged $58.96 instead. Made several contacts to Customer Service via IMMEDIATELY but was ignored, telephone number did not produce an actual customer service site. Here's my problem. These were for magnifying eyeglasses sold online. When you click through the website, there are constant "special offers" being flashed on the screen after you enter you credit card information. THERE IS NO OPPORTUNITY TO REVIEW THE CHARGES BEFORE YOU FINALIZE. Instead, you are landed on a page that FINALLY gives you the TOTAL along with the THANK YOU for a COMPLETELY DIFFERENT PRICE THAN YOU EXPECTED TO PAY. THIS IS CLASSIC BAIT AND SWITCH. There are SENIOR CITIZENS that are relying on the HONESTY of online retailers to at least not overcharge them and deliver product as promised. MOST WILL NEVER go so far as to contest these dishonest people. Just today, I FINALLY received an email saying: Dear Mighty Sight Customer, Thank you for contacting Mighty Sight Customer Care. We are sorry to hear you wish to change your order. Your order has already shipped so we are unable to change your order. If you would like to keep your Mighty Sight, we would be happy to offer you a discount of $20.00 You can track your order status here: Best regards, Mighty Sight Customer Care Team Phone Number: Hours of Operation Monday - Friday - 9:00 am - 6:00 pm EST (BH) I DON'T WANT A REFUND. I WANT TO BE PROPERLY CHARGED AND GET WHAT I PAY FOR. I have disputed these charges with my credit card and the product has been delivered and remains unopened until this is resolved. I just wanted to lodge my complaint with Complaintsboard.com to STOP THESE SCAMMERS. I have never been so ANGRY.

I bought Chillwell portable ACs online from Ontel Products. The total of my purchases are listed below: (Order #1) $315.85 for 4 Arctos Coolers, (Order #2) $37.18 for 1 Arctos Filter. The products leaked water and didn't cool as claimed. I sought a refund but got no email reply. Calling them, I spoke to 4 reps, but names and manager access were denied. They instructed me to return items to an address not matching their records. Without a matching address or email confirmation, I'm concerned it's a scam. I'm seeking a refund for these defective products.

I ordered a chillwell online on June 16, 2022, for $105.87 but didn't receive a valid order number. Like many, I can't afford to lose money or face long waits for refunds. Post-order, my husband noted the site lacked shipping details. We often stay at a lake with no mail service, only receiving packages via certain couriers or Amazon. I attempted to confirm the shipping method on June 20, 2022, but after a long wait on the phone, I resorted to emailing without response. The contact details came from the confirmation email. I tried calling again on June 21 and 22, followed by more emails, all unanswered. They advertised shipping within a certain timeframe, but without clear communication, I fear a scam or poor service. I need to speak with them urgently; otherwise, I require a refund to purchase a portable air conditioner locally. The local post office won't assist with deliveries to the lake, and living in a fifth wheel limits address options. My efforts to reach out—two calls and three emails—have been ignored. I need help to resolve this, as the company's unresponsiveness and vague shipping promises leave me in a difficult position.

I ordered the Chillwell Product did not work as advertised I requested to return by email They offered to give me a $40 discount in lieu of returning and to refund through my credit card I accepted the offer.They have not come through with issuing a credit to my *** card.Have made many follow up requests with no response.Item del'd 6/10/22 return request 6/16/22 they replied 6/22 with $40 offer accepted offer 6/22 i followed up 7/6 and 7/22 tried to call today but gave up after long hold Order Number:[protected] Order Date:5/31/2022 not looking for full refund- just the $40 credit that they promised.Here is a copy of the only email Ontel *** via nxrp.onmicrosoft.com Wed, Jun 22, 3:52 PM to *** Chill Well Customer, ? Thank you for contacting *** We have a *** return policy minus any shipping, processing, handling, and fees. Your 60 days starts from the day your product was delivered. There are many different places to use your Chill Well and they also make great gift ideas. If you would like to keep the Chill Well instead, we can give you a discount of $40.00.? If you accept, the discount, it will be applied to your original form of payment.? However, if you would still like to return the product, please ship ?unused items? to our warehouse using a trackable method.? Please return items to:? Chill Well ***? Credit will be issued upon receipt of the return. To expedite your refund, please provide tracking information for your return.? If your item is?used, please contact?our *** Team at the number listed below.? You can track the status of your return online at http://ontel.worldpackusaorderstatus.com/? ? Best Regards, Chill Well *** Team Phone Number: *** Hours of Operation: Monday - Friday: 9:00am - 6:00pm EST, Saturday: 9:00am - 5:00pm EST SM

Hi, I recently purchased 4 mini desktop "Air Conditioners". They do not work at all and this company charged me overcharged me quite badly - so much so that I paid $278 + warranty for $49 - ~$330 . I purchased them via a *** Ad. Then I tell my son they don't work and he sees the exact same company selling them on an infomercial for 2 for $40. I called them to return the product and the first person told me I could refuse the package and bring it to either the post office or *** because they deal with both. The *** and *** would not do this so I got an estimate on how much to return the package via *** (so I could track it) and the estimate was $51). So I called and spoke to another person *** who said they will not pay for a return and hung up on me twice. Both customer service reps offered to reduce the price of the product vs. me returning it and I said no because it doesn't work at all and is basically a scam (now I'm seeing ratings and wish I saw those before). So I called Chase today and disputed the charge. I would like to return the products for refund including the warranty because the product does not work as advertised and frankly it's ridiculous how much they overcharged me. I get I made a wrong call, but I should only be responsible for paying that $51 to send the product back - especially considering they're selling 2 for $40. Double the price - https://www.arctoscooler.com/en/ordercc.html?loader=1&fomo=1&Affid=3266&s1=&s2=EAIaIQobChMI-biT36i1-QIVFY7ICh2VZQHxEAAYASAAEgIL4vD_BwE&s3=ac&s4=3956&s5=f17934c7aaf443ffa2073ca0806e033d&domain1=www.dapidata.com&network_id=69&temp=hcvr&ttclid=&bw=1 Here 2 for $40 (***, Complaintsboard.com and Amazon, same) https://www.kohls.com/product/prd-5656845/arctic-air-pure-chill-20-evaporative-air-cooler.jsp?skuid=29101616&CID=shopping30&utm_campaign=PERSONAL%20CARE&utm_medium=CSE&utm_source=google&utm_product=29101616&utm_campaignid=9836151743&gclid=Cj0KCQjwxb2XBhDBARIsAOjDZ347 Thanks for your help

I ordered 2 Chillwell portable air conditioners on 5/29/22. I did not like the products when they arrived and returned them in perfect unused condition, as per their instructions via US *** at my expense on 6/6/22 within 5 days of receipt. To date, I have not received my refund of $161.77, that I was promised. I called Chillwell @ *** several times (6/16/22, 6/30/22, 7/6/22 and 7/14/22). Each time I was told the refund is being processed, please wait a couple of days more. They tell you this to get you off the phone, I quickly realized. They told me to call my Bank and see if they are holding the deposit for any reason. When you call Chillwell, you are on hold for about 30 minutes before any Rep joins the line; this has happened all 4 times, I've called. I asked to speak to a Manager to escalate my situation and they finally transferred me to one and then he told me to wait a couple of days more, again, and my refund would be deposited. He told me that the prior Transactions were not done correctly and assured me the refund would be deposited in 3 days. I never received a refund. When I called the 2nd time, they gave me Transactions numbers so from then on when I called, I gave them the Transaction numbers and the Reps said they did not see those numbers anywhere in the system. I have been getting the run around each time I call. I have checked with my Bank and there has never been an attempt to intercept any deposits from Chillwell or with the dollar amount I am looking to receive. When you are fortunate enough to get a Rep on the line, they act like they are sorry, they put you on hold, as if they are doing something behind the scenes, and then come back and say, they have processed my information and that I should wait another 3 days to receive the refund. They are really a joke of a company and are very bad and steals your money when you return products and I need help in getting back my hard earned funds. Please help me.

On July 8, 2022 I purchased one Artic Air Pure Chill 2.0 mini A/C. I saw the ad on line and the cost for that was $39.99. I ordered it. When I received it it did not work as was advertised. I immediately called Ontel and told the man who answered the phone that it didn't work and how do I return it to them. He was not very nice and disgustedly told me to throw it away. I also told him that they charged me $106.36 which was more than the product was advertised for. He said they would send my PayPal account $97.91 in 15 working days. I again told him that the total price I was charged for this one small A/C unit he told me to throw away cost $39.99 and they charged me $106.86. I again asked for a mailing label to send the unit back to him and again he told me to throw it away. He then hung up. I never received my money back in my PayPal account. I then filed a complaint with PayPal. PayPal said that Ontel was asking for the tracking number of the item and also what company I sent it back to them with. I explained to PayPal that I was told to throw A/C away and that's what I did. Ontel would not send back the $106.86 to PayPal and time was running out on my complaint because I could not provide the tracking information. I called Ontel again and talked to a lady named *** and explained what happened. She noticed that I was having a problem and that I should wait for the refund. I told her it was past the 15 days and PayPal had not gotten the refund and told her Ontel wanted tracking information on the A/C unit I returned. I again explained to her that the man who answered the first call told me to throw it away which I did. I asked to speak to her supervisor, but was told that I could not speak to the supervisor, but that she would speak to them and put me on hold. She came back on the phone and told me her supervisor said they would refund the full $106.36 within 15 working days. I spoke to her pm 8/11/2022. I still don't have the refund and it's now 8/30/2022.