Aiseesoft
Reviews and Complaints

I ordered online from Digital River Inc./Aiseesoft software, Hopkins, MN 55343 http://aiseesoftsoftware.com (800) 253-6535 9/03/2019 I purchased FoneLAB to recover lost text messages from an Android Samsung Note 7 phone. I was offered a TRIAL of the product and I selected that option to try it. I went through all the motions but it would not download. I called support and they told me there was a glitch in the TRIAL program and I would have to buy the product for $49.99. They assured me if the product would not work for me that I would get an immediate refund. I downloaded the product and waited for the registration code that is needed to proceed. Once I got the code I went through the steps of trying to recover the lost data but it would not proceed. It continued to take me back to the step for entering the code over and over again. I did everything possible to get it to work and then called support. I was told tech support was not available so I told them to issue a refund. They told me they would contact their accounting department and I would see a response in the next 3 days. Instead I began getting harrassing emails throughout the day telling me they haven't decided if they want to refund my money. I explained to Aiseesoft that their software couldn't help me and I no longer had it installed, they ignored me and asked me other questions that were totally irrelevant to my getting the refund. They kept asking for more information which I have provided all of it. I have not received a refund since my the last request for information was sent on 9/03/2019. I only continue to get these harassing emails. They have 30 day trial but it clearly said on their website that if you're using the trial you could not recover files and could preview pictures. Their advertisement says they can recover my data in 3 steps. They are running misleading advertisements among their affiliates.

Purchased this product and was never able to get the download to run on my computer. Asked for a refund and it's been a nightmare via emailing back and forth. They continue to deny me a refund something a product that I would never download (after 3 hours of trying) and continue to ask me for tons of info that at this point I'm not willing to provide to such a sham of a company. Paid $52.70 and received NOTHING. AVOID AT ALL COSTS! Nightmare. Read the reviews!

I have purchased the product in March but after recovering the contacts i only got 500 or so "No name" contacts with no number or other details. I have immediately cancelled the order and requested a refund but they keep sending nonsense emails with no proper justification. I am still demanding a refund even it's been over a month. The order no. is [protected]. The email conversation can be provided upon request as it is rather lengthy and includes several logs and screenshots.

I had to restore whatsapp message from a old iphone backup. it failed and got nothing back this is after i paid for the application, then i asked for a refund. I get the same mail back from them the hole time. What can be done to take these oaks on as they clearly don't want people to be happy or help them. They want me to do this and try this! I should have logged it with my back and a fraudulent purchase.

I purchased after a bad typo hard reset of android phone... I should have researched the company first... DO NOT make same mistake I did... Their product is worthless...
It did nothing to recover anything that had just been wiped out.. I tried to run several times, and the trial they offer is no good at all... you cannot perform any functions to see how it even will work... After this report, next stop is another for scam reportS.

They must get kickback from the second product they refer you to. They advertise aax to mp3 conversion. Their download prompts you to buy the app and you can get a trial that converts an audio file for 5 minutes of length. There are no options in the software to covert that format. If you choose a general format, it will select the file, but the conversion fails. I did not purchase the first app because I purchased the second one and it failed as well. They advertise Convertio will convert aax to mp3, but there is not even an option. You pay for the service, and there is no option to convert this format. Such a major scam. The person responsible for writing the ads is https://plus.google.com/116953583382866812668 if that is even a real person. I doubt it.

I received your product unwanted and unsolicited. I tried to return it as per your instuctions. Somewhere on South Avenue in Staten Island New York.but every cubby hole was filled.I spoke to one of youre agents who said I would receive a return label which never came and all I do is fill out complaints withot receiving a return label I believe youre company is a scam and you should be very poud of you're work at succeeding in causing these messes.

Aiseesoft admits their software is useless and threaten employees with job loss, if they issue refunds! Aiseesoft is not an honest company, they are deceitful on their claims, and their refund policy is outright criminal, their customer service is not customer inclined, but 100% company inclined. While on i-tunes, a back-up restore was done on my iphone4 that deleted everything current I had, before the restoration of the back up by itunes, over a year of contacts and some important photos I had for my doctor, on an existing medical condition. Its recovery was imperative and aiseesoft fonelab – iphone data recovery came as the best choice to recover my lost data. Their claim on the product website is false or blurry. • ✔ retrieve your lost files to computer while keeping current ones intact • ✔ recover deleted files from 19 different types of data created on these devices - iphone 4/3gs, ipad 1 or ipod touch 4 • ✔ retrieve and export eight types of lost data from any other ios device, including the iphone 4s/5/5s/5c, iphone 6s, iphone 6s plus, aiseesoft fonelab provides apple device users the perfect solution to restore deleted contacts from iphone without any files loss. It guarantees you the safe way to get back deleted iphone contacts completely. As an iphone, ipad or ipod touch user, the last thing you want to see is the data in your device being lost or deleted mistakenly this are the only warnings on the product: tip: check "only display deleted item", only deleted or lost files will be displayed. This helps you quickly find the target file. Note: 1. Make sure that your itunes is 10.7 or above. 2. To avoid data being overwritten, please do not start itunes or sync files when running this software. Or as their refund policy states. “or blurry product description” when I inquired about it, I was given this information by way of an e-mail by their support department. “dear customer, thank you for your email. If you restore the phone with the previous itunes backup files, the current data on your phone will be erased by the recovered itunes backup files. After recovery, the data on your iphone is your previous itunes backup. Then, our software can only find the current data on your iphone when scanning. That is the restored itunes backup data. Since the previous info on your iphone has been erased by itunes backup, our software is unable to find it. Hope you can understand. Under this situation, users can recover data from icloud backup with our software. But if you never used icloud, we are so sorry that our software cannot help you. Thank you for your understanding. Best regards” their support department refer me to ticket # 50054 on their support website, as perhaps saying, “we already informed on this situation in which the software is useless”, but the day that I was told that, their was no such notice, and their most recent ticket posted was #50036. When I ask for a refund, I was strongly adviced to exchange for an other product, but I have no use for an other of their products. Then I was told that they will refer my claim to the marketing department. I remind them of their refund policy where it says; “. If customer insists on refund, we will perform refund. ” I purchase the product on 10/15/15 including a back up cd for a total of $70.86 throughout the numerous e-mails back and forth I received this one. “dear customer, we are so sorry for the delay response. I have tried my best to apply a refund for you, but i'm extremely sorry to tell you that it failed. So I advise that you can keep this software for future using. Or we would like to exchange you another great program rather than refunding. You can choose program on http://www.Aiseesoft.com / (Single program for single program) if you still want to refund, maybe I will lose my job and pay a high price for it. Hope you can understand my situation. Thanks for your understanding in advance. Best regards “ up to now, I have not been able to talk, or get a name of a person, nor I have received a refund for my purchase reference #[protected]. This is outright wrong, and I will continue to demand a refund, as it is my right, and everything points out to a legitimate claim. Their trail version, does not claim to be a full version on the fonelab website.

I have ordered video convertor from www.Aiseesoft.com. It stated I could get money back within 90 days. I have received the program, but I didn’t like it and the size of the converted video was bigger than I needed. I emailed the company and asked for money. I also told why I wasn’t satisfied, but the agent asked me to send them converted file and advised to download one program, which I couldn’t install. But they didn’t want to return my money.

I'm quite positive that this company is a one person student who is incapabable of communicating in english and who responds to emails with poorly worded wise cracks in between class and backpacking trips. I purchased the software through regnow / mycommerce but the download didn't work. Not knowing that I had already been charged, I went to another site and purchased the same software. After realizing that I had been double charged, I asked aiseesoft to assist with processing a refund, but they refused to refund my transaction despite have two receipts for the exact same product.