Albertsons
Reviews and Complaints

I have been shopping at this store since the opening. The deli with 3 people working are never helping the customers and always talking. Usually one of them decides to help someone while the other 2 do there own thing. Got sick of waiting while only one other person was at the counter and decided to leave that department to go to produce where the chopped onion is never on the shelf and the watermelon that they cut is more white than red because they cut it too close to the rind. Hey its more expensive than doing it myself so maybe they are doing me a favor. Go to buy 6 bottles of wine because it is cheaper and when I get to checkout the new checker tells me that I put the wine wrong on the belt? Seriously I buy wine every week. I just had a hard day at work and it was important for her to tell me how to put my wine on the belt? Just do your job and be quiet. There are very few people I know there now because literally everyone is new and they don't seem to care like before. By the way I spent $300.00 yesterday and I go in there everyday for something on my way home from work. Just thought you should know so maybe you can make things better again.

Hello this is Megan Steinberg and i am contacting you in regards to a western union transaction i attempted to make on 3/30/18. I went in to the Albertsons store in Williston North Dakota on 3/30/18 and tried to make a money transfer for $650($664) with fees. The clerk took all my information and i went to pay with my Wells Fargo debit card so i ran my card and the clerk come back and said that the card had declined. So i thought whatever i will go and try to figure out why it was declined. So the next day im going through my bank account and notice that the amount of transaction($664) was deducted from my account not once but twice. Now tell me this if my card was declined why was the money taken from my account. I have contacted my bank and western union and they all tell me i have to contact Albertsons so i am. I don't have any receipts because the transaction was declined so she didn't give me any. I really need that money back as it never should have been taken in the first place. Thank you Megan Steinberg

Hello, I was just inside your Simi Valley, California location trying to buy products from the store and my sister and I were accused of stealing. They employee stated that we came into the store with two girls who stole beer earlier. When we were alone and no one entered store at the same time we did. When we asked to see the footage and where the girls were I was informed I could not see the footage. So the employees made up this lie against us and then publiclly harassed, slandered, and embarrassed my sister and I in front of many customers. They then refused service and would only apologize "if that would make us feel better." Finally the manager said she would sell it to me and said to the other employee she did not see any one come in with us.

Today is the last day for the monopoly, at the Panama line Albertsons, the workers said that they don't have more tickets. I need 24 for one receipt and 8 for another one I have.
It looks like there was an order or something because all in a sudden, no store has any more tickets.
I request as today is the last day, to have the 32 tickets.
You mentioned that today is the last day and must have tickets.
Receipt number
00312900400801805081542 at store 3129
And
00312900102301805081457 store 3129
I need the tickets.
By law you should have available till the last day.

I bought a Tri Tip from Smiths and one from Albertson's. I bought them on the same day. I had bought the first one at Smith's and realized I needed two. I scanned the Albertson's flyer and read that Tri Tips were on sale for $4.99 a pound. I had paid 6:99 at Smith's. So I drove specially to Albertson's to get one because they wer on sale. Both of my Tri Tips were packaged and expired on the same date. When I went to wash them, the Albertson's Tri Tip had a thick layer of fat the entire length of the piece of meat and was a third of the thickness of it. The other piece from Smith's only had the typical marbling that this cut of meat has. This is not a sale. So many times I go to Albertson's to get something on sale and the quality isn't what it normally is there. This happens with raspberries frequently.
I also picked up their coupon book and noticed Libby's canned corn 10 for $10.00. I can get the same brand and the same store at the .99 cent store for two for 99 cents with an expiration date 15 months from now. The only thing I can count on is milk and sometimes eggs to be a competitive price. Almost every item is a dollar more than Smith's. This is not a high end neighborhood.

I go in to Albertsons on north main as a main store to shop with and I notice the produce department doesn't follow standard dress codes, bit wears leggings. Sometimes I go in and the legging worn are at times see through. I do not believe this is work appropriate and that all workers should follow the dress code appropriately. I would very much like this issue to be dealt with.

I am a local I go to this store almost on a daily basis. I am completely disturbed that this company would allow people especially managers to treat their employees so badly. I watch every time I go in the deli manager always being rude and degrading to her employees as well as her and another girl always at the front door downgrading people as well. The other girl is always is wearing a sweatshirt and no hat. It sickens me that the store manager would allow that as well this company. I am truly saddened and disturbed of these two employees doing so. I will not continue to shop in the ludlow store with these two employees working in this store. I will continue to complain until the right actions are taken which would be to fire the two employees you have working for you. This company is allowing their employees to be slandered and harassed. FIX THE PROBLEM FIRE THEM! I would be the best for the company and you're employees.

I am a long standing customer of Albertsons have had no complaints with anything in past 20 years plus, but I recently purchased the potato salad with all and when I took first and only bite I bit down on bacon that was so hard it cracked my front tooth veneer and half came away. It will cost me $700 to replace and I am living on SS I can't afford to do it. Not happy
Lyn Woodbury

I went to East Gate Albertsons in Missoula last evening. I made a purchase and requested $10 cash back. The cashier typically puts the money with the receipt. I took the receipt and put it in my pocket. When I looked when I got home, I realized that I didn't receive my money. I threw my receipt away but stewed about it all night. In the morning, I contacted the manager at the store. He said he would "run the tapes" and get back to me. I didn't hear from him, so I went to the store this evening to speak to someone in person and was treated poorly with no resolution.

I have been shopping at this store since before it was Albertsons. We live close by now so it continues to be our go-to grocery store out of convenience.

On a completely different note, I want to add that this store if very unsafe. The rif raff that goes in and out of there is alarming. My wife has been approached by seemingly mentally ill or intoxicated men on more than one occasion in the parking lot (pretty much every time she is there). They are begging, being inappropriate, etc. For this reason she has chosen to not return to your store for her and our children's safety. She refrained from calling the cops this past weekend, but honestly she should have. What is the management doing to assure their customers remain safe? It's a shame that someone can't go get a loaf of bread without feeling scared. It's a real issue that needs to be addressed.

Back to the money issue- one might think- hey, it's $10...but that isn't the point. Your cashier made an error, I am the customer and your HUGE corporation can stand to give the money back because "the customer is always right". I'm not a drunk homeless person in there looking to scam the store. I am a respectable person who was wronged and your company is too greedy to make a situation right.

Tonight, we decided to not go back to your store or any other Albertsons in Missoula (or anywhere else for that matter). It is worth a longer drive to feel that I am a valued customer and that we won't be threatened and harrassed on our way in and out of the store.

My son is employed at the above stated location. Almost since day 1 he has come home telling me that a couple of the supervisors seem to stay on his case and harass him. This is my sons first job and he's struggled with fitting in so I told him that adulting was hard and not everyone was going to like him because he's different. I told him to respect them as supervisors and to do what he's told and he will learn the ropes. Every night that this one particular one was there though, he would tell me how they constantly are telling him to do stuff while not telling the other clerks to do anything. Last week, he called me telling me he felt really bad and very dizzy. I come to the store to give him some water and to check on him and he walked outside and was resting his head on my window sill. This particular manager was standing outside smoking a cigarette with his parents and another employee (in front of the store door). He texted the front end manager and told her to come get her employee because he was on the clock, so she walked outside and complied. My son went inside and I followed. My purpose was twofold. One, to see how they treated him and two, to find the phone number to someone at corporate to see how to get my sons backpay hes owed. He has tried for 6 months to get money owed to him but keeps getting the runaround. They have been paying him 50 cents less than minimum wage since the day he started. They FINALLY fixed it but refuse to give him the money owed. I was told to speak to the manager (the one that was outside with his parents). He told me his mom had to do the same thing when he started so dont feel bad having to help my son out. He then told me to come super early in the morning. I told him I've already had him up to the store at 545am (and totally feel it should not be us jumping through hoops to fix their wrongs), but we did and were told she couldn't help that day so I am not going to do that again. I told that manager I was going against my sons wishes to get this done because some manager is giving him a hard time and dawson doesn't want this to cause the guy to come down harder on him. At the time I didn't know the manager I was talking to was the guy bullying my son. As soon as I left, he approached my son saying he met me and that my son better step his game up then went back outside to smoke again. That's his 2nd smoke break in less than 30 minutes. My son then asked if he could take a break but his immediate supervisor told him he had to go get buggies (after he just made a sweep). He went to do buggies and there was a total of 4 outside. Really? He come inside to ask her again but was approached and accused by the other manager of pushing a buggy of returns out of site. Dawson stated he didn't do that but would take care of them and he did. (A coworker talked to me that night saying a customer left the buggy there but the manager didn't care about the truth. He also stated they constantly harass my son and treat him very different. I asked him how and he said they are always telling dawson to do stuff that they dont tell the others. Like, clean the bathrooms, do all returns, do the coolers, make the buggy sweeps, etc. And the other clerks can hang around just talking to the cashiers. My son is superb at customer service but is being treated as the managers little slave.)

But, he put the cart of returns up and asked his immediate supervisor once again if he could take a break and she just ignored him. His coworker told him to take it so he did. He went outside and sat in his coworkers car and low and behold the manager comes back outside to smoke, again, in front of the doors, and looked at dawson and started shaking his head and texted the other manager saying that dawson was in the car. She said she didn't give him permission to take a break. They let him stay outside though and when he come back in, the immediate supervisor told him to go home. I come and picked him up and he receives a text from a different coworker saying they were wrong for doing what they did to him. He then said "dont worry about them man. As long as you are doing your job, they are nothing". The first coworker says he witnesses the treatment daily and although they dont treat him that way, he was ready to quit and would vouch for the mistreatment. He actually turned in his notice last night.

I have lost faith in our local stores management team and have no desire for myself or family to continue to shop there if this type of treatment is allowed. My son is leaving for Marine bootcamp in August. We've told him to stick it out but after hearing from two coworkers that have vouched for his mistreatment, it wouldn't hurt my feelings to call the labor board to see how he can get the money owed to him and to sever his ties with your store.

My family and I, as well as my employees shop at this store frequently. I go there on a certain day to go shopping for my disabled grandma. She ordered the wrong thing which was a ensure high protein shake pack. I am a regular there so I walked in to exchange it with no receipt with an explanation about my grandmother and lost receipt. On the store policy window it says "May" need a receipt. In law terms that does not mean a definite. So the product I was returning was more then the product I wanted to exchange. Why is it nowadays there is no compassion or customer service that takes care of honest, repeat customers? The store manager was very rude and short with me, mabey he was having a bad day. But at the same time why would a company want to lose a network of loyal customers over something so small and easy to handle? I give everyone a chance and benefit of the doubt so I'm hoping your reply will keep me from using my $ elsewhere. Thank you. Drew Marsaw

I shopped at the Albertsons in Tujunga California and saw promposal balloons showing a dead body outline and police do not cross tape that said "I'm dying to go to prom with you". It's so distasteful and inappropriate. I can't believe these are being sold. Even my 13 year old thought they were awful. Our kids experience enough violence these days. Why would any adult or Company want to push such irresponsible and negative behavior? Prom is supposed to be happy. A look to the future. A little forethought and common sense would be refreshing from Companies. My kid didn't need to see such stupidity.

It seems like every time I walk into this store this girl is unhappy being an employee there! It's obvious because she's in different departments almost every week! No matter where she is she's rude, unpleasant! On her phone not paying attention to customers! I thought albertsons had a dress code? I've seen her & other employees wearing yoga pants?! Very tacky/unprofessional! Her tag read Valentina she's always to busy chatting about personal issues!

Just after christmas they were putting turkeys in a bin and selling them for 49 cents a pound. I bought one and frozen it to use on the easter holiday. When I took it out of the package there were no wings, no legs, no thighs, no butt, and no giblets inside!

Too bad for me because I hate white meat and had no dark meat. When I went to the store today to complain, they said nobody forced me to buy it and that it was my fault. If the package said breast only, it had to be so small deliberately, that you wouldn't see it. So it all became my fault. The fact that they didn't warrant sign to tell you it wasn't a real turkey, they took no responsibility. We have been shopping there for over 7 years, because it's the only supermarket for around 15 miles. Can you really tell me that a store of this size cannot give me a voucher for a free turkey after being a customer almost everyone n the stores knows? Buyer beware - what you think you are buying may not be what you want to buy. I am outraged that they took such a blasé attitude.

When a product is advertized (must buy 5) and only 3 are left what should Albertsons do? What about when items are stocked incorrectly and you chossevone thinking it is one price then find out the wrong item was stocked ther, what should happen then? Albetsons in Trempers shopping center in missoula montana store manager (or so i was told he was the manager) CHRIS M. Short bald with an European accent told me "good" when i complained and "I don't care" when i said i wont be back! I am a regesteered nurse lived and shopped here for 20 years. Next time they are rude to a customer it wont be me!

So today i went tl the bakery to try and place an order for a 2 tier cake. The reason i went there is bc last year i placed an order for a 2 tier cake that everyone at my party fell in love with and i thought the price for it was AMAZING. But today i realized im NEVER coming to this albertsons again. The cacausian cake decorater/ baker said she couldnt make me the cake i wanted i asked why and her response was " we just cant make that cake here you should try another bakery" i asked again why she couldnt do it i was understanding her. She said " we dont do fondant on cakes" i told her i knew they didnt do fondant but they did buttercream. After i said that she looked at me surprised and in shock that i knew they did buttercream cakes so she kept making excuse after excuse bc she DIDNT WANT TO DO MY CAKE. I mentioned custom cake that was done for me last year and her response was "well you had a different cake decorater". You guys need to hire cake decoraters that know how to decorate cakes other decoraters can do.TRAIN THEM. This is the 3rd time she does this. Idk if she has arthritis or its her age that doesnt let her move fast enough but whatever it is it neds to get fixed. Customers are the reason she gets those checks! we are the reason she gets paid! I took my order to STATER BROS where they ACTUALLY helped me and made EVERYTHING so easy for me. I didnt get her name but she was working around 2:30pm on march 29. The adress to the location is 4550 e chapman ave
Orange ca 92869.someone needs to have a talk with the 2 old ladys there.

Last friday I was shopping for a brisket. Walk over to the beef area. Looking at the brisket selection and notice a brisket that was around 8 lbs and another one that looks the same size but only weighing around 5lbs. So I grabbed both briskets and ask the butcher to weigh the one that was tag at 8lbs, in which it turn out to be 5lbs and not 8lbs... Ok honest mistake.

Today I was just walking by the meat selection and look at this briskets for sale and 1 of them was 9.5 lbs going for 4.99 a pound and the other one was 5.25 lbs going for 6.99 a pound... Ok whats really going on here... What it looks lime I cant thrust your meat dept with there pricing... I didnt take a picture the first time but I did the 2nd time...

I visit the Beaumont CA location sometimes on my lunch. I normally purchase boneless chicken breast and 2 sides for a deli meal deal. Today I was told by Beka, after asking for my normal order that whoever is doing that shouldn't be asked me as if I'd know the names. Since she was loud and embarrassed me I told her just to give me the items separately. As I paid more for the items. Very bad customer service on Brkas part for asking me who does it. It was actually a supervisor that told me it could be done and told me I can ask for it anytime. I was in a hurry and I didn't have time to tell the store manager about the situation since he was cashiering on a line. But I did tell a nice lady at customer service. Not a good experience.

I had got bread from a Eugene Albertsons and choose to make a sandwich and as I was eating and about to take another bite something caught my eye. I grab it thinking maybe it was nothing and instead get a 5 inch piece of plastic that I'm pulling OUT of the bread. That should never happen and I'm really disappointed and don't know if ill be eating or even purchasing that bread again.

We buy this 4 pack every week. Today, after eating 3 of them, I noticed the date on the top of the yogurt is Feb 17, 2018. This was purchased last Saturday, March 17, 2018 a month later at our local Albertsons in Canoga Park. I am furious. What quality measures to you have with the to ensure that they do not sell products after the expiration date? This surely explains my upset stomach this week.

This is not the first time that I have spotted food should be taken off the shelf at this location. Last item was cheese that was covered with mold. I believe this might be a quality control issue once products are placed on the shelf. There has to be some kind of process to remove expired foods...especially dairy products.