AliExpress’s earns a 1.1-star rating from 1822 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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Order paid but not registered. Complaint impossible without order-id
On may 9th ordered earpads for headphones from seller "defean official store". Never received e-mail to confirm order and order not te be found in my account. Money has been taken from my account on may 12th. I have tried to contact them but it is a robot and I can't really get anywhere without order-id, which obviously I don't have. I have been in chatting with seller but no response there either. I would like to get a refund or my order confirmed. My clientnumber is es_s_[protected].
Unhelpful services and increasing delivery date for 4 months
I ordered some electronic parts from aliexpress in mid of march. Its been over 2 months from the date of purchase and the product is still not recieved. When I complain about that, they just increase the protection time without asking me. Those people are sooo greedy for money that they increased the protection time for 4 months so that I cannot file dispute for refund, no tracking information is available in any of my order.. Neither any customer support number is working... Please help me out of this...
Top quality new colors crystal teardrops
On three orders I didn't get a thing from the same seller. Then he tells me he
hopes I am happy when I get them. I got the dispute, but the seller was very unhappy. I liked his things but after 3 times will I go back, no way.
They are blaming everything on the virus. I have got other order that came on time since all this started. I got some order around the same time and I have
got them. Mostly they are putting it on on the virus and I don't believe that.
I have on seller that has gotten every thing to me with in 2 or 3 weeks. I don't think we should have to wait another 45 days after the time is up.
Seller
It Says free shipping but I'v been charged £2.15. when I messaged the seller no answer then it was soon shipped then told me because of corona virus its AliExpress shipping only now I also ordered something else with free shipping You can not let sellers get a way with miss leading buyers he is using the CORONA VIRUS pandemic to trick buyers thanks
Complaint against aliexpress
On 9th april 2020. I placed a order on aliexpress and transfered the payment the payment.
After 3-4 days i received a msg from seller that they don't have this product in stock so you cancel your order but i refused to cancel my order.
On 17th April i received an email from Aliexpress that my order was dispatched and provide me tracking number.
Next day I received a msg from seller that they didn't dispatched the order and the tracking number is fake. Again asking me cancel order and go for refund.
On 29th April 2020 Aliexpress ended the dispute without my permission and inform me you will get your refund.
Aliexpress and their seller are making buyer fool.
Scam! Bait and switch advertised product
Customized Guitar Store # 5194025 (Shanghai Rematch Music Instrument co./Yiwu Skyline Musical Instrument Co.) shows one resonator guitar (Jonathan 1711EF) in pictures on their aliexpress site and when you order they want to give you an inferior guitar. I believe they are selling factory seconds and defective guitars on Aliexpress and shipping the good guitars to Saga Musical Instruments in America under the Regal brand. When I caught them scamming me their sales person (Sally) got abusive and used bad words. Does Aliexpress condone this?
I was in the process of ordering a dough mixer from Siwhen Hy Store # 3255010 for $315.us with free shipping via DHL to Cambodia. (on the Aliexpress site) The company came back and raised the price to $415. saying the shipping via DHL whet up in price. What a scam! I just had a $500, guitar shipped to me in Cambodia via DHL and the shipping price never changed due to the Chinese virus.
item not as described/return shipping
The seller advertised these masks as "stopping pollution and dust". When I received them I discovered they were made of a very light, very porous material that doesn't stop either pollution OR dust. They stink of burnt rubber, and the so-called "filters" arent even glued on properly, and are half of the masks when received. I opened a dispute. Aliexpress wants to ship with tracking. That costs $145 from Canada. Item costs $75. Now, there are a few issues here: 1) I want a refund because these items are fake, dangerous, not as advertised and falling apart. NOT because I " don't like them". The seller should be responsible for return shipping if he is selling fake items
2) WHY would I pay more in return shipping? You are basically charging me to return the items. 3) The seller has removed the page he was selling them from. Proof he knew/knows they were fake and garbage. 4) When contacted, the seller either doesn't respond or sends a series of question marks in answer
5) selling fake masks in a time of covid is not only immoral, it is illegal. Because the seller removed the page to prevent ALiexpress from being able to intervene, I'm sending the general sales page I have. it is the black face masks, just below the scratch art.
Eachine e58
Order # [protected]
received defective dead on arrival and notified aliexpress immediately upon receipt.
Filed dispute with aliexpress for replacement or refund.
Dispute refused by both merchant and aliexpress.
Dishonorable business with dishonorable sales practice.
Does not honor their own stated warranty
product battery was charged according to instructions.
Quadcopter would not power on. Known good batteries inserted with same no power on.
Battery supplied with product did work in another device.
Battery good... Quadcopter bad defetive on receipt
supplied aliexpress with photo and video of not working device.
I paid for orders and I can't track them in my account
I ordered few products of Rosalind gel polish and a refurbished cellphone Sony Xperia Z5, I paid for them and my bank statement shows that indeed I habe paid but I cannot track them in my account. I tried to retrieve then using my debit card but they cannot be retrieved.
My first 6 bank numbers are 402104 and the last 4 are 5425.
Please please help me to retrieve my orders and send me all the details to my email address [protected]@gmail.com
The same thing happened to me. Order payed, money gone and no order in my account. Communication impossible without order-ID, which obviously I do not have. Looks as if they're doing this on a regular basis. I don't think this is a coincidence. I think they are stealing from thousands of people...These people should be taken to court of you ask me.
When will I receive my order.
On the 20th January 2020 at 21.04 PM I ordered a 1/2 shank wood cutter Router Bit 45 degree from NK Labware & Factory Store. It is now 25th March 2020 and I have not heard or received any thing from them.
Find out where the order has been lost and when I will receive it. $24.02 has been paid through Paypal.
Order Number [protected]
Regards
Reynold Thompson
delay the shipment more than 6 days inside saudi arabia
To the ali express administration,
I am very happy to buy through your website and am also grateful for your high-end dealings, but I find a big problem with the delivery company naqel you deal with here in saudi arabia.
The problem is the delay in delivering the shipment.
When the shipment arrives from china to saudi arabia, it will take six days to reach me from inside saudi arabia by naqel company. This makes me not to deal with you in the future because of the notorious naqel carrier company
I was Charged for the Order but the order never appeared into my account!
I placed an order on March 5. 2020 and got the order number [protected] via a verification mail of transaction. I got charged for this order but when i got back into my account 10 Days after, to chek tracking, there was no order on my acount. Didn't receive any e-mail from Aliexpress and when I contact the seller they said they didn't have any order from me. I tried to contact Aliexpress but Eva ( automated customer service) couldn't help at all, I tried to reach for Live Chat with a Human but still nothing. Verification came through this mail adress : AliExpress
Desirable solution : Completion of the order first, if not possible get a refund.
Exactly the same thing happened to me. Looks like a worldwide fraude to me.
Unit does not work and seller will not replace
Order [protected] for a KINCO Automatic battery charger.
This unit stopped working within two weeks after it arrived.
I have been in touch with the supplier and they say it has to be repaired at my expense and they will not replace it or refund my money.
I am an electronic Engineer and this has a faulty circuit design and will always go faulty.
Can you arrange a refund of my money for this defective charger please
Regards
Graham Barron
I am complaining because I have not received my order and the seller has confirmed that the order has been delivered
I am complaining because I have not received my order and the seller has confirmed that the order has been delivered
Order ID [protected]
Please return the money back please
Drill Press Vice
Orderded drill press vice order #[protected] . Received package tracking # LW535666005CN. Opened package to find heated mirror #SKU387432-[protected] PCK also listed as XSA-001 LH which stands for left hand. Entered a dispute sending photos of packaging but not mirror itself because the photo of the mirror was over 2 mega bites and would not transmit. Received a reply that dispute was denied because they did not have a picture of mirror to compare with the vice. I will submit photos of each tomorrow but they should already know this from the SKU #. The other problem is that after waiting for shipment that I be given 3 days to resubmit evidence.
Doogee s90 phone
Hello,
My problem is about doogee s90 . As you know international phone warranty is 1 year. I'm suffering to get my guarantee claim for 6 months. Every time that I contact aliexpress system misleading me. I got my refund as compensation but I just want my right not compensation. Some of help center workers says me I got full refund but I paid 275usd (65usd via my credit card, 210usd aliexpress pocket). 65usd refunded as compensation but as the attachment you can see the phone is useless. It seems I paid 210usd for nothing. Most of workers quit conversation because of they couldn't understand this payment method.
As you can see I'm suffering for 6 months.
I suggest you to don't buy phone on aliexpress.
Aliexpress took money, but never sent goods
Order Number: [protected]
The tracking number RU500503165HK provided to me does not contain any tracking information except - "Shipment canceled."
The store did not reply to any of my messages.
I tried to open a dispute, but the site threw an error every time I tried.
I repeatedly contacted the support service via chat and survey - no help was provided to me, only empty promises of compensation.
I spent $ 28.95 and a lot of time talking with support in an empty - I received nothing - neither goods, nor a refund, Aliexpress appropriated my money.
2020 Ivory Muslim Wedding Dresses Long Sleeves Lace Satin Pearls Vintage A Line Saudi Arabic Women Formal Bridal Bride Dresses
The seller destroyed my wedding plan and AliExpress is not responding
Before I placed the wedding dress order I confirmed with the seller about the wedding date and I followed up with him during the time, I placed the order on 16/1/2020 and made them aware the wedding date will be on 8/3/2020, they promised to send the wedding dress before the date, I send them many messages during the time and the replied every time don't worry, don't worry.
I had an argument with my girl about ordering from China and we stopped the wedding because there is no wedding dress, today is 7/3/2020 and no sign from the tracking number or the shipping information.
Yesterday I sent a message to AliExpress but no answer.
This is the conversation between me and the seller from the first day.
Please look to the last reply after don't worry don't worry which make me very angry
NO wedding, Lost all the money I paid for bookings, very stress, very angry
Me on 16/1/2020: Good morning, My wedding is on 8/3/2020 and I wonder if you can guarantee the delivery before this date and would like to know if you have a matching Veil and scarf( Muslim hijab) Thank you
lakshmigown Official Store 16/1/2020 : yes, times is ok, you can get it in times, don't worry
Me on 16/1/2020 : thank you, I will place the order now with the right size please don't forget the shipping date and the free veil, Thank you
Me: HI, Any update please, the wedding is coming very soon
19/02 13:12
lakshmigown Official Store on 21/2/2020: : it's customizing, don't worry . when times you need it ?
Me on 21/2/2020: As I told you first message, the wedding in 08/3/2020
lakshmigown Official Store on23/2/2020: i am ask, wait
Me on 24/2/2020: please let me know
lakshmigown Official Store on24/2/2020: we will send it end of this month, don't worry
Me on 1/3/2020: Hi, Today is 1/3/2020 and you still didn't ship the wedding dress, we are started to be very worried, as I explained to you many times the wedding will be on 8/3/2020, this is will cost us a big damage in our wedding plan if we don't receive the dress before this date. please let me know where is the dress now? thank you
lakshmigown Official Store on 1/3/2020: don't worry, your dress ok, tomorrow we can quality control, . then send your order, thanks your patiences
6/3/2020
Me on 6/3/2020: Two days left for the wedding and no tracking available for the wedding dress, we all under stress and we have a big problem could lead to cancel the wedding if the dress not arrived. I discussed the date with you before ordering the dress and can't explain the big damage you cost in our life.
lakshmigown Official Store on 6/3/2020: now shipping times can't control, please understand,
please give shipping company more times.
LED ceiling COB Downlight Dimmable
Order NO.: [protected]
Merchandise not received by the buyer. Aliexpress was unable to provide a valid tracking number for the postal office of United States. Without that number it is impossible to start a dispute with the United States Postal Office.
I requested full refund of my purchase. Aliexpress is trying to keep the money and don't refund it. This is very easy solution of Aliexpress and to loose a customer of several years.
Unauthorized Transactions
This is to inform you that there 3 transactions are took place on my Master Card. Where I contact
Thanks & regards
Bhool Chand
AliExpress Reviews 0
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About AliExpress
One of the key features of AliExpress is its vast selection of products. The platform offers millions of products from thousands of sellers, covering a wide range of categories such as electronics, fashion, home and garden, beauty and health, and more. This means that consumers can find almost anything they need on the platform, from everyday items to unique and hard-to-find products.
Another advantage of AliExpress is its competitive pricing. The platform is known for offering products at lower prices than traditional retail stores, making it an attractive option for budget-conscious shoppers. Additionally, AliExpress often runs promotions and discounts, further lowering the cost of products.
AliExpress also offers a secure and convenient shopping experience. The platform has a buyer protection program that ensures that consumers receive their orders on time and in good condition. If there are any issues with the order, such as damaged or incorrect items, AliExpress offers a refund or replacement policy to ensure customer satisfaction.
In terms of payment options, AliExpress accepts a variety of payment methods, including credit cards, PayPal, and AliExpress Wallet. This makes it easy for consumers to make purchases using their preferred payment method.
Overall, AliExpress is a reliable and convenient online shopping platform that offers a vast selection of products at competitive prices. Its buyer protection program and flexible payment options make it a popular choice for consumers worldwide.
Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:
1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.
Overview of AliExpress complaint handling
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AliExpress Contacts
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AliExpress phone numbers+86 571 8812 6600+86 571 8812 6600Click up if you have successfully reached AliExpress by calling +86 571 8812 6600 phone number 88 88 users reported that they have successfully reached AliExpress by calling +86 571 8812 6600 phone number Click down if you have unsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number 80 80 users reported that they have UNsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number5%Confidence scoreChina+1 (408) 748-1200+1 (408) 748-1200Click up if you have successfully reached AliExpress by calling +1 (408) 748-1200 phone number 0 0 users reported that they have successfully reached AliExpress by calling +1 (408) 748-1200 phone number Click down if you have unsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number 1 1 users reported that they have UNsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone numberUSA
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AliExpress emailsbuyerservice@aliexpress.com100%Confidence score: 100%Supporttradeservice@aliexpress.com99%Confidence score: 99%Support
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AliExpress address№ 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
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AliExpress social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024 - View all AliExpress contacts
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