AliExpress
Reviews and Complaints

I am writing to express my dissatisfaction with my recent purchase from your website. I have recently purchased a mobile from your website, my order number is [protected].

Postman asked custom charge $60
Phone price only $88.65 now can you tell 88$ Phone how can I pay 60$
148$ in India I will get good phone.

Last time I chat with your customer support they told refused to take product goes back to the seller then we will refund your amount I did the same

Today (31-Aug-2017) I did log in to check my status
A message showing
your account has been deactivated due to abusing the buyer protection programs.

If you have any questions, please appeal for account reactivation.
You can also:
Manage Orders on AliExpress.com
Sign out

If you don't want to give refund No problem say clearly don't say due to abusing your account has been deactivated
Now I want to know what abuse really I'm very disappointed
With your service

Order Date 22-Jun-2017
More than two months over

Now advise me how to get my money back

Hi,
I'm a frequent customer from AliExpress. Recently I noticed that a small amount is getting deducted from my Bank Account each month. So I removed the Bank Car details from the AliExpress App. But i noticed they are still withdrawing. They don't credit the deducted amount back as well.

Please help me understand why they need to withdraw money? Is this what is going to happen til I have my bank account? Please stop deducting money from there and refund them back. what is going on?

PFA of the deduction screenshot.

I ordered this and paid on 30th September 2016, I received it on 12th november but the device (bear trimmer) was broken when I received it.
I registered the complaint 'on line' on 14 november with AliExpress.
After a long and not so professional on line 'chat discussion' (first a refund proposition of $2...)
On 16th december, the 'dispute officer from AliExpress' wrote me and I refer literally to his texte: "dear, the money had back to you, pleaes check"...
But after 6 months waiting and checking, the refund still did not happen!
In the mean time AliExpress closed the complaint because the product was not send back... although I've asked many times for the return procedure (adress, carrier, etc...).
Pure hustling tactics from AliExpress!
Mr. Jack Ma will be ashamed if he would know...

Refund enquiry for Order ID: [protected]
I am really very disappointed and nobody seems to assist me, just empty promises...

I've purchased on 13th July 2017 a "Digiprog 3 OBD Version Odometer Correction Tool Digiprog III Main Unit ONLY" identified by
Order ID: [protected]
from Store name: OBDOBD2 Electronic Tech Co., Ltd -
Street Address: Room 13A08, Unit 2, Building NO.1 DanCuiXinYuan, BuLan Road Crossing, BUJI TOWN
City: ShenZhen
Province/State: Guangdong
Country/Region: China (Mainland)
Zip: 518112

for Price: R160
I've received the product very quick and in a safe order. BUT unfortunately, the tool wasn't working as described. I was very disappointed and I opened a Dispute.
I was chatting with the seller and agreed to send it back to them. The seller told me that they will accept my return just if I'll close the Dispute, which I've done...
The product has been sent next day and the seller which also RECEIVED it in 2 weeks after - on 17 of August 2017.
Since then I am keep on chatting with the seller (chat attached), with the life chat (customer care...) NOBODY seems to help me and proceed for a REFUND.
The seller recommended me that if I have to re-open the Dispute in order for them to help me and give me a refund.
It's IMPOSSIBLE!
The Dispute has a time limit and a message is keep on coming, saying that I cannot be able to do it now, as is too late...
Sorry, you cannot open a dispute for this order.
Disputes can only be opened up to 15 days after you have confirmed receiving your items.
Order confirmation of receipt time is: Mon Jul 24 00:28:41 PDT 2017
You may open a dispute for the order before: Tue Aug 08 00:18:41 PDT 2017

I was planning to have a nice business relationship with the Alibaba/Aliexpress suppliers, but after this BAD experience, I am not too sure anymore...
Do you really have a good customers protection plan in place?

Would you PLEASE assist me and give me an indication how I can recover my money back.

Henry Mario
+[protected]
South Africa

Order No:[protected] error on AliExpress Case Management Team resolution

I got an item with a damaged screen . I had to send him back at my expense with tracking number RR683273465IL from Israel to CHINA item received by seller with confirmation. But instead get full refund 127.99 usd refunded partialy only 102.39 usd by error reason that item stay with me. Appeal not work. So where is my 25.60 usd ?
.There's no protection for the buyer.
very disappointed
Michael

I have been ordering from this company for a while now. I will never use this company again. I ordered a beach cover up last year and i have been going back and forth with the seller. I send the seller a picture and noing. I reached out to the customer service and nothing. I didn't an appeal and sent another picture and nothing still. This company is a fraud.

Yes, they are cheap and their variety of products is huge and maybe sometimes it seems they have a great management. But it's a big mistake.
The quality of goods is usually awful or they can ship items you didn't order or in a different color or shape. And if you open a dispute it doesn't mean you will win. You will probably lose it.
So stay away from them.

Date of order 2017-07-05
order number [protected]
name; samantha batten
email; [protected]@hotmail.co.uk
resolution; refund

i ordered a real fur coat from a seller on ali express, please see document submitted advertising real fur, when the item arrived it was in fact imitation fur, i opened a dispute and provided evidence of my order and the advertisement. the seller then asked me to cancel the dispute and he would refund me, i decided not to as i did not trust him. the seller then went on to change the advertisement to imitation fur, lied to me and ali express, even though i have provided evidence ali express closed the dispute and will not refund my money

Please help!
Order number:
[protected]
Product purchased: digiprog iii 3 obd version odometer correction tool digiprog iii main unit only digiprog3 mileage programmer obd2 st01 st04 cable
Store name : obdobd2 electronic tech co., ltd
Date of incident: 17/08/2017

I returned and the seller received the product and now I cannot get a refund... I cannot open another dispute as is a time limit to do it.
Please assist how I can sort this huge problem.
Please assist for my refund!
I need my money back as soon as possible, [angry]

Hello,

I have ordered two pair of shoes from two different sellers approximately at the same period.
I had some health issues and stayed at the hospital for some time, and so when my packages arrived I wasn't able to go to the post office and get them.

When I finally managed to go, the post office employee informed me that my packages have been sent back. I have contacted both sellers letting them know about the situation and it's been a very very long time and they tell me they didn't get anything back yet...

I don't know what to do about this. I want either a refund or if they can send me the shoes again.. But none of them seems to have got the packages back. At least according to what the tell me...

these are the links of my orders

https://trade.aliexpress.com/order_detail.htm?spm=a2g0s.9042311.0.0.Dzujhj&orderId=83662594906112

https://trade.aliexpress.com/order_detail.htm?spm=a2g0s.9042311.0.0.Lozt8N&orderId=83302088166112

I received an order that did not match the description. they promised to return my money only after I send it back to China. I can't find their email or phone number to just contact them and clarify the situation. They only have a stupid chat that works like crap and people who talk to you don't always understand what you want from them. They don't speak a proper English so that causes a lot of problems. I have spent weeks on this without reaching my goal.
So please try to choose better services even if you have to pay more.

This is the most disappointing online store ever. I'm so tired of them. My mother's birthday is today and I ordered a present for her 2 months ago. The website says it hasn't shipped yet. When I contacted the seller and described my problem, the only thing he asked was whether he could help me or not. And it repeated several times. After every message I sent I saw the same message from the seller. Is this a joke or what? I'm so angry. I will never buy anything from this hell.

I bought a probably fave Juicer from Ali Express from a store named SU SHOP Store. the product broke on the second use (broken auger). the store sent me a replacement part and it broke again on the next use.
I requested to return the product, which is probably fake, although the store swears its real.
The store is not willing to return my money until they receive the product, but I cannot trust them.
In addition they are not willing to pay for the delivery although Ali express buyer protection rules that they must.
when I approached ali express a few times, they did nothing useful, except sending an email to the store to please talk to the customer.
the store ingnored them, and ali express service is terrible.
will never buy anything from ali express. stay away from ali express

Don't order anything from them!
My Samsung Phone arrived in July even though I bought it in May. All I wanted was to have a guarantee and wrote to a merchant for the protection extending. I needed to be sure that I would refund my money after unseen situations. However, it didn't happen, they just said I don't have to worry. What may happen?

As I said I got my phone, but it was broken. I opened the dispute and the seller finally answered me advising to send the phone back and get my money. That's what I did and got my phone back without any repair or refund.

Please don't buy anything from Ali. There are so many other places for ordering items!

the store is DK factory direct..
the seller is Qin Shuli

the guitar was sent to me with damage & faults .. obviously made at the factory... they did not include additional parts that they OKe'd.. such as other bridge & other pickups.

initially Qin Shuli gave me a false tracking number ...
I suspected something & put in a paypal claim ..
they assured me everything was all right, & tricked me into closing my claim..

I received the guitar, with cracked & broken, scratched, faulty wood machining, blemished paint finishes ... they would not reply to my complaint.. I have contacted aliexpress complaints dept.. & paypal regarding fraudulent cutomer service.

I bought the above IP Camera from this seller called Live4music Store
the camera received was not working so i demand a refund and the seller
promised to send a replacement one to me. But eventually I did not receive. I wanted to put in the dispute but the period was over.
I know I cannot get my money back but i also do not want to see this kind of
scammers in Aliexpress. Pls banned this seller from your selling site

I ordered a product with your company a pair of LED boys shoes size 3.5 it seems that the sellers ship the product and Midway cancelled the shipment I received several emails from AliExpress asking me to attach the tracking information so that my money will not be released to the seller I've sent 3 separate emails with the tracking information and I still received an email from AliExpress stating that they have released the payment because they never received the three emails I am sending a photo with all the proper documents and I hope you get back to me as soon as possible I don't know why I am having this issue my son starts school and this is a very inconvenience for my family my son has no shoes currently please help.

Hello
My name is mr. Birgir Rafn Fridriksson. I made an order and paid for it but still you sent me emails that say my ordere are being cancelled because of no payment. I have already checked my bank account and there the amount has been charged from my kredit card.

Here are the order numbers that got cancelled:

No. [protected]
No. [protected]
No. [protected]
No. [protected]
No. [protected]

Kind Regards
Birgir Rafn Fridriksson

My original order ID [protected] the order arrived with the print of the dress upside down, I sent this back and 4 months later it was returned to me the same, I liked the dress so much I just decided to re-order it, as it was not cost effective to send it back again, so I re-ordered the dress. this time my order is ID [protected] I have continually tracked it and according to the AliExpress site it has never left China, however I received a message asking me to submit a review as it had been delivered? I did explaining I was unable to give conclusive feedback as I still had not received the item! since then I have sent message after message asking the seller to contact me, but have received nothing! now I am out of pocket by $35.10 as the original dress is useless to me and the latest order has never arrived. all I want is the dress I ordered with the pattern the correct way up, Is this to much to ask? why do they not respond in the message center

Dear sir
I placed order of Laptop my order number is Id#[protected] I paid 199.99 USD including AliExpress standard shipping to Pakistan later on Chuwi Intelegent store update tracking number RS917612182NL when I was tracking the number no information was coming online then I mail the store to give me the correct tracking number they informed me that the product is over weight and I have to pay extra money about 80 USD for shipment through DHL
Sir this store is Cheating the customers please look in this matter and help me from this cheater store
My Email I'd [protected]@yahoo.com this is also my I'd on AliExpress
phone# ++[protected]
Thanks & Regards
Tahir Mahmood
Waiting your help to save me from the cheater store