Ally Financial
Reviews and Complaints

I am living overseas and I had to deposit my check via my brother. When I opened my account I made very clear that I lived overseas and that ALL of my ATM and purchases would mostly be made in Asia. I deposited over 15K into my account. I received an email that 200$ was available so I went to the ATM machine in China to withdrawn 142$. Later that day my account was locked and they requested that I email them a picture of my passport and social security card when I did. It has been over 2 business days and my account is still locked. They are treating me as if I'm the problem without keeping in mind I am the customer and it is my money. I have never had such bad customer service in my life. I average I stay on hold for over 1 hour. They are the worst service I've ever experienced with hands down.

I had a vehicle financed through ally, needed a co-signer, father signed. I made payments on time & over payment amt. Paid loan off early, received a GAP refund check payable to father & myself, since i am not on his acct & he is not on my acct, check is worthless as no one will cash or deposit it. Have contacted ALLY 3 times to try & remedy. Their response, sorry, both names on acct check must be made to. oath parties not either or but both! So ALLY ends up with $338.99 of my hard earned money. If I have to walk for the rest of my life I will NEVER finance another vehicle through ALLY and I will do my best to warn EVERYONE I speak too away from them

I called because I had to relocate because my husband is a 10 year active service member/combat veteran being Pc'd, and I could not find employment at the next duty station right away so I'm unemployed. I could not make the payment on the second half of the payment arrangement that I had agreed upon for this reason but I could make it when my husband gets paid the first. I relayed this to MIKAYLA LUMAR and she stated I broke the arrangement, which is already obvious but I did not understand what it entailed so I told her "I do not understand..." Numerous times and she finally said " Don't make payment arrangements you do not plan on keeping." I informed her me being unemployed when this payment was do was not my intention. I just wanted to make sure the payment I was spliting in my arrangements was still being covered by a new arrangement. She sounded very rude, judgmental and unprofessional. I will be reporting her behavior to the BBB and also Veteran Affairs representatives for discrimination. Moving with my husband for his job is out of my control.

Michael and Jennifer Kitzmiller
4215 SANDHURST Dr

June 10, 2019

To Whom It May Concern:
We have submitted this requested and it was denied. We are requesting to please have these late payments since June 2017 until October 2018 be removed. This is preventing us from getting our home loan.

Thank you for taking the time to read this letter, and I hope your day is going well. I am writing because I noticed that my most recent credit report contains late payments reported for the past two years for Michael d Kitzmiller and Jennifer r Kitzmiller account.

I want you to know that I understand my financial obligations, and if it were not for medical issues, several hospital stays and change in jobs .i would have an excellent repayment record. I made a mistake in falling behind, but since then, I have set up autopayments and will not miss another late payment. Since then, I have had a spotless record of on-time payments.we have set up the payments on automatic debit now.

I am planning to apply for a mortgage and it has come to my attention that the missed payment on my record could hurt my ability to qualify. I truly believe that it doesnt reflect my creditworthiness and commitment to repaying my debts. It would help me immensely if you could give me a second chance and make a goodwill adjustment to remove the late payments for may of 2017 until now. Theyre have been 11 of them reported. I know that one was paid 30 days late but the others were paid within 30 day of payment being due.

Thank you for your consideration, and I hope you will approve my request.

Best wishes
Michael and Jennifer Kitzmiller

This incident has been ongoing since March 6. I currently have a lease with Ally and I have never missed a payment in my entire credit history. When you make payments higher than the amount required for your monthly obligation the extra amount goes into the next month therefore some months you may not have a monthly payment. I was also enrolled in Autopay which automatically withdraws money from my checking account to pay my lease. For some reason the AutoPay was not processed, one would think within the 30 day timeframe Ally would make a valiant effort to reach out to me. As soon as I receive a credit alert I called March 6th and spoke to representative and told him the situation. I have always made on-time payments with all my creditors and never missed a payment which explains why have a 700+ beacon. He stated that he would put a request for a removal and it would take 30 to 45 days I said thank you for looking into my account and submitting this for me. Late April comes around I contact Ally once again to get an update the representative place me on a hold and stated to me that everything was APPROVED and it will normally take 30-45 days to remove from all three of the credit bureaus I said this great. I am in the process of buying a house for my family and this would help because now with this negative record report I am in the low 600s now. I contact today 06/25, now they state to me that it is still in review status. I stated that on my last conversation the representative stated that all I had to do is wait 30-45 days and it will be removed now your telling me that it is being reviewed and letter was just sent on 06/24. I asked representative to speak to the supervisor and I spoke to supervisor and stated the story all over again. She just kept repeating that I can't answer any of your questions a letter has been sent. I am thinking to myself your a manager at large bank and there is no way for you to find an answer in the resolution center if the request for the removal was complete or not complete because I am getting conflicting information based on my last conversation when I contacted. I asked her if you were in the same situation would be really satisfied with "there is a letter in the mail" when you are talking to a person of authority at a large bank. I asked her if she could talk to the credit department, quality control to replay the conversation with last representative, review the notes on the account, I worked on a Credit Union before and I knew what resources I had when a customer contacted me it just didn't seem like they really cared to find a resolution in the resolution center that was answer a customers simple question. I am just trying to buy a house for my family and this is the only issue that is holding me back. I can pay off the entire balance if wanted to right now but I like building on my credit, establishing long relationships with my creditors by making the payments on time as i always have in the last 15 years I was able to establish credit. I just the derogatory to be removed; I would like Ally to give resolution center more than a few scripts to read to the customers. I would like to speak to an actual person not a script. At this point you can replace the employees with "Siri" if you want robots working for you because really do not value anything with customer service so you might as well cut the payroll and employ "Siri' because at least she will find an answer.

Account: [protected]
1C4HJWDG8HL559980

To Whom it May Concern,

I am in need of urgent assistance with the following unresolved issue. After multiple attempts to return my vehicle at the end of lease to a dealer in the San Francisco area, and after multiple phone calls to the lease end department, I am still unable to return my vehicle.

I have contacted:
Scott, fleet manager at Putnam Dodge Crysler Jeep
Tish, business development at San Leandro Crysler Jeep
Jim, used car sales manager at Stewart Crysler dodge Jeep Ram
Dave Holt, fleet manager at Hilltop Chrysler Dodge Jeep Ram

None of the above dealers wanted to accept my vehicle, and told me they did not have the room on the lot. I spoke to, Donna and Elizabeth from the Ally Financial lease end department and was promised a "Courtesy Pick Up", which has not happened. On my most recent call to Ally Financial lease end department on 6/14/2019, Gloria informed me that they are still waiting on the carrier to pick up the vehicle. I provided all the information several times, but each call I make to get the status of my promised "Courtesy Pick Up", I hear different stories.

I am now starting to have a feeling that Ally Auto is purposely delaying the return of my vehicle to make me financially responsible for another month of charges. I leased numerous vehicles in my life, but this is the first time I am having a problem returning it at the end of lease. Throughout the lease, I made all 37 payments on time and with no issues. I deserve to be treated as a respected and loyal customer.

I am requesting this issue be resolved within the next few days or a complaint will be filed with the Office of Inspector General and Better Business Bureau.

Thank you and I appreciate your prompt response and service.

The absolute WORST experience with ALLY Auto. We will NEVER let them get anywhere NEAR our finances ever again.

We have been trying to get a GAAP refund check from them since 12/24.
We got a letter 2/20 stating the check still hadn't been cashed (well yes, we never got it). So on 2/20 we called them and requested it to be sent again. They told us to wait 10 business days for it to arrive.

10 business days comes and goes and meanwhile, my fiancé is leaving the country for an extended period of time and has put me in charge of handling the account. We tell them that I have full access to the account, including requesting any issues with the check be handled. They tell us it is all notated.

March 17th (a month after our initial call), the check still hasn't come and my fiance is in the other country. I call them and tell them we still have not received the check. Come to find out they sent it to an old address even though the 2/20 phone call we updated the address. I was then told in order to request a new check, the account holder had to be on the phone or I had to have a POA. I told them that he gave full authorization to request a check if it didn't come and the representative on the phone told me that was notated. I then escalate it to a manager who said he would take care of it so that the check was cancelled and reissued without a huge mess. I confirm it is being sent to the new home address and to wait 10 business days.

April 2nd comes and goes with no check. I call to see what is going on and I get three different answers- it was sent, but to the old address; it was sent to the new address we don't know where it is; it was never sent. I ask to speak to a manager and this time I demand that it be sent via FedEx over night with a tracking number. This request is put in and I am told I can call back on Friday, April 5th to get a tracking number… because according to them FedEx OVERNIGHT takes 3-5 business days. Since it requires a signature I demand it to be sent to my work so that I can sign for it since I won't be at home in the middle of the day. There is no issue with this and the request is put in.

I call April 5th for a tracking number, and they first tell me they are not able to give me any information because I am not the account holder- even though there are notes ALL OVER the account saying that I am authorized… and up until now they have been speaking with me and even requesting a new check for me- I demand to speak to a manager. They then say they have to email their back office because they can't just CALL and have one provided apparently…. This request will take 1-2 business days.

I call Tuesday, April 9th, which is 2 business days later. They again tell me I'm not authorized and I have to request to speak to a manager. They tell me they still don't have a tracking number so they need to email the request again.

I call on the 11th and still don't get a tracking number. I get a different answer every time I speak to someone. Someone told me it went out via REGULAR mail to the old address. Someone else says REGULAR mail new home address. A third person says it was FedEx but REGULAR not OVERNIGHT to my work address. They say they will request an update and they will call me.

I call on April 15th to demand the check be cancelled and reissued since NOBODY knew where it was. They finally are able to provide me a tracking number that claims it was delivered to my address on the 5th, yet it was signed for by someone who does NOT work at my work address… nobody knows who this is… So I demand they cancel and reissue the check. This is when they tell me that they need to speak to the account holder in order to cancel and reissue the check… the same check the original account holder demanded on February 20th and told them on March 17th it still hadn't come. April 2nd there was no issue getting the check cancelled and reissued. I hang up out of frustration of now being on the phone with them AT LEAST 45 minutes every single time

April 16th I call again stating that I need the check cancelled and reissued. They state that again, even though I was somehow able to request the cancel and reissue on April 2nd, that they need the account holder. I spend $30 in international calling fees to have the account holder get on the phone and demand the check be sent via FedEx OVERNIGHT to my place of work and that he wants his check already! We are assured by the person we spoke with that this would be handled and the request has been put in.

I call April 19th to get a tracking number. I am told that the check was NOT cancelled and reissued because according to company policy we need to wait 14 business days to give the check a chance to arrive. I am told they will call me back on Monday, April 22nd to make sure I don't have the check still.

They call me on the 22nd, I do not have the check. They call me on the 23rd and I still do not have the check. They call me on the 24th- the 14th business day- to confirm I do not have the check. I am told by a MANAGER that they will call me the next day, April 25th, to begin a new request for a new check.

Nobody calls me April 25th.

I call April 26th and demand that the check be cancelled and reissued… they tell me they need to speak to the account holder in order to do so… even though the account holder called in on the 17th and they STILL had not handled that request by him. I told them I refused to spend another $30 because THEY keep messing up. The manager looks back in the notes and sees that on April 2nd the account holder called in demanding the check be FedExed over night to my place of work… from previous notes the account holder did NOT call in… it was me… so even their note taking skills and people staying consistent are COMPLETELY FAULTY. He says he can take this as consent and he will process the cancel and reissue.

I call on Monday, April 29th to request the tracking number since I no longer trust them (for a while) to get it right. I am told that it takes 1-2 business days to process a cancel and reissue so I can call back tomorrow if I don't already have the check even…

I call back today… Tuesday April 30th and I am told that they denied the cancel and reissue because enough time had not gone by for the April 3rd check to arrive… EVEN THOUGH WE WAITED THE 14 BUSINESS DAYS PER COMPANY POLICY AND WERE TOLD BY SEVERAL OTHER PEOPLE IT WAS PROCESSING! I have absolutely had enough with this company. They ask if I can wait for the check to arrive and I tell them ABSOLUTELY NOT! I have been waiting since technically 2/20 and this check has not arrived yet due to THEIR incompetence. I demand the check be cancelled and reissued like the account holder requested on 2/20, on 3/17, and on 4/17 by a very expensive phone call. I am told that AGAIN they need the account holder on the phone… even though THEY ARE THE ONES WHO SCREW UP TIME AND TIME AGAIN.

I will never bank with them, my fiance is never banking with them, and we will never borrow money or utter a good word with these people. Every conversation I have had has lasted at least 45 minutes, I get a different answer EVERY SINGLE TIME, nobody is on the same page regarding company policy OR how to handle this situation. The way they request information between departments is archaic, time consuming, and completely BACKWARDS when it comes to customer service. My coworkers are all witness to this insanity since I can't take the time off to talk to them anymore and I have to do it from my desk. I have multiple witnesses as well as my fiance on his end, with how ridiculous this entire thing has been handled and they will NEVER go near Ally for this sole reason. There is NO TRUST.

The only solace I have is that they CLAIM they record the conversations for quality assurance and training purposes. I can only hope that they listen to EVERY SINGLE CALL to see how they screwed up every single time. I have NEVER had such a horrible experience with a company who has had countless times to make it right, promised up and down they would handle it properly, apologized for how inconvenient the entire experience was, that they understand my frustration, and only to FAIL to do anything about it. We're currently speaking with our lawyer as to what our next steps are considering we can't continue to make phone calls every single day for an hour at a time to get NOWHERE.

This is a disgusting company. RUN FAR.

02/25/19 @1030 a.m. I'm filing about a complaint about my vehicle. My vehicle was repossessed about a week. My vehicle was released from Ideal Recovery Inc., of Granite City, IL. After receiving the vehicle, I noticed that my vehicle was damaged from the company. There is a dent on my front left side, a scratch from the painting on the right side and on the rear side the whole frame is out. The person, a man that drove and brought my vehicle to me stated that my vehicle was damaged before brought to the recovery center. My vehicle is brand new in perfect condition before getting repossessed. There was no damage whatsoever. I felt that whomever had my vehicle towed should have proper handled my vehicle with the proper equipment and took care of it in a properly manner at the time of repossession. The low pressure warning, lighted in yellow, appeared on my dashboard in the vehicle after I got inside my vehicle when picking it up. I'm dissatisfied with the vehicle. I have photos to prove and you should have all the proper proof of information about the vehicle.

We have had our car loan with then for a year now and have nothing but hassles, payments applied to wrong accounts and they ruined our credit but then putting us into credit bureaus. You call to straightened it out and just get rude customers service and no one does anything. They tell you it will take 30-45 days. We have been dealing with this since December along with our finanal guy and all they say is I understand. They just took a double payment sucked everything out of our checking to a minus 45 dollars plus fees You all are horrible to deal with. We missed out on buying a house due to their mistakes. I will find someone to finance our cars with and get out of your company and warn people about you. Now my paycheck will all be taken up with overdrafts etc. hope you eat well cuz I'll have no money to buy food

I paid off my vehicle in 2017. It is 2019 and I still do not have my title. Ally did not send a lien release to the state so my title could be released. I called 5 times to have them fax a copy of the release to the state and a copy to myself. It took two weeks of calling before they actually got me a copy of the lien release. Every time I called I had to answe 57 different questions regarding my information, why I was calling, who I was. I understand privacy but if I have to type my account number in to the automated lady I shouldn't have to repeat it 3 more times when I get on the phone with an actual person, whom you can't understand because they have such a thick accent. Every person I talked to didn't seem to realize that I had called before! How was there no information regarding my last 3 calls! That should be logged in my account! I regulated 3 times that the lien release have my new address on it because I currently do not live at the address on file. I just received an email from the state saying that my title was sent, guess where to, an INCORRECT address because they failed to add my new address to the release like I had asked 3 times! I am throughly disappointed with the customer service I received through this company. I am so glad my loan is paid off and I do not have to deal with them anymore. In the future I will make sure if I need a loan I go through a different company!

I received a billing from the company after I turned the vehicle in in a purchase of a new vehicle. The charge was for a windshield crack and an interior piece that had a crack in it. The windshield was waived reluctantly on their part when I challenged it based upon the actual cost to replace it and not being given time to report it to my insurance for a comprehensive claim. In this case it was wrongly charged and taken back. Nothing to get from that except them realizing they had been wrong. On the interior piece they stood on this for $104. There was a very confrontational communication between me and one of their representatives leaving me with bitterness towards their practices. There was a statement something like and issue will be made of this by the representative. I have come to find that given they record interactions "for training" this one was not found. I come to find that ALLY chose to charge it off and report it to my credit report as such. Recently I was advised that the destruction done to me through this action was severe, vindictive and an egregious act. I contacted a representative as high as I could get to find that they remain against the customer and over $104 they are able to ruin a person forever. I will broadcast this situation every chance and in every location I can. I know they don't care yet maybe just maybe a consumer thinking about using their services will think twice about going through with it. The situation is just plain wring and I can hope that the company and its practices are found out and dealt with accordingly. You can always hope there would be a penalty for taking advantage of the consumer.

Worse customer service I have ever had the displeasure of dealing with! Have been hung up on repeatedly, NO ONE SPEAKS LEGIBLE ENGLISH, And It is a magic number to talk to anyone in the company other than there collections division. It is impossible to talk to anyone who does not have there head up there [censored] or who knows what is going on! Will NEVER do business with them again, and I have purchased over 10 vehicles fropm them!

I've been baking since this past winter and I have not been able to access my account I've called numerous times to no avail and I want to know why I cannot access my checking or savings account. Why was this done? I have spoke to customer service and they were supposed to have this cleared up months ago I'm still unable to access it please advise

They totally disrespect me talk so nasty to me would not even let me get my words out I am the cosigner I was trying to let them know I could take over the car and they can take it out of my account automatically he could never let me speak and he talked to me with anger and disrespect. I asked him for the corporate number they refused to give it to me I found the address online but I can't talk to one in the corporate office cuz they refused to give me a number.

Due to negligence and false information given by your representatives it has caused my account to become negative. I called in on July 11th 2018 and asked for a deferment. I was never told that I didn't qualify I was simply told about a partial payment and that i would receive something in the mail stating the decision because you alls policy had changed. I never received anything in the mail, until weeks later. I received a hostile threatening letter stating that you all were going to sue me if I hadn't paid the necessary amount within 10 days and this was for only 1 payment in which I already called to make arrangements. I called in on August 2nd 2018 to have Quality control pull the call to display the negligence and unethical behavior displayed by your representatives. I have spoken with over 10 different reps who have all given me irrelevant, repetitive, and the overall run around. On the August 2nd 2018 call I spoke to Mj, Anthony, Rizza Senior Executive, and Mae whose title is Supervisor and she stated that her ID number was MB-9 assured me that she'd call me back by Tuesday or Wednesday of the following week because this was an open case and matter. Unfortunately I have yet to hear from her. I called back on August 13th 2018 and asked for Mae no one was able to transfer me etc, the notations made in the system are beyond questionable and unethical. The representatives continued to quote what was stated in the notes which are not credible and the validity of this is questionable. I requested to pull the call and transcript and was told that would be done, however I have yet to be notified or received this. No one has accepted responsibility or accountability for this issue that has caused all of this and they are avoiding the actual facts that were stated during the call. I called back on August 13th 2018 and spoke with 5 different reps and was on hold for 30 mins at a time. Wina a representative of you all told me that Mae the rep that is suppose to be handling and following up with this was going to give me a call after 5pm, I stayed on the phone until 5pm, then she also switched and stated someone would be contacting me on that date before the C.O.B. needless to say that never happened. I am also aware that the call center is in the Philippines and they just transfer you around not having a desire to resolve or hold any accountability. I received a voicemail on August 14th 2018 stating that a representative named Mae called and the number she called from is not in service and has never been listed as an Ally number. I believe there are scams taking place. I have yet to receive a survey however when the rep feels as If the call was good then they offer surveys but if not they don't. This isn't the first time and I will not stand for the aggressive, hostile and negligent activities done on their behalf.

Ally Financial has made several calls over the YEARS to references when my Payment has become so much as 7 days late and are disclosing the account information to people that are not on the contract and are demanding payment from those people. I have over the last year made several attempts with the company to stop the calls but since they are calling from outside of the United States they seem to ignore the demands to stop. Not to mention that they are attempting to collect monies from people that are not on the note. I am not sure if I can hold their OFFSHORE Collection Center accountable for 3rd Party Disclosure or not at this point but I do believe that something needs to be done about this type of collection tactics.

I purchased the extended warranty and the best one. I had to put a claim in and they didn't even cover what was suppose to be covered. I had to pay 827.00 out of pocket for struts/coil spring. The bill was around 1000 and they gave me 241 towards the bill, but struts are suppose to be covered on it. My mechanic tried telling them he had to get the strut assembly for the back of my car and they were still fighting it. One lady was actually rude from the warranty place.

I've been trying obtain the lein release for deceased father's vehicle going on a month. I have 3 claim numbers [protected], [protected], [protected].
The last person I talked to said my mailing address showed as invalid and ask if I was receiving mail at this address. Of course I am receiving mail. What is in for Ally to not mail a lein release. Seems like a scam to me.

On 4/2/18-I called Ally and spoke with Jelia. I have tried for 2 month for a title to get released and she only said to me that I needed to call the DMV to find out why they can't release Ally's title because they can't make outbound calls. Then, she provided me a phone number. Ally needs to have a research department or a department that can make outbound calls for better customer service. After, 2 months of an account gets paid off and they get more than 3 calls for the same issue, they need to do something about it.

I wish to report their illegal activity of charging a different finance charge for each month sometimes as low as $30 and sometimes as much as over $200 for one month who regulates these crooked banks? What can be done to resolve this issue? Who do I need to contact to get justice? Is there anyone left in this country that will help the consumer of a injustice?