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Amalgamated Bank
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1.7 6 Complaints
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Amalgamated Bank Complaints 6

ComplaintsBoard
I
11:21 am EDT

Amalgamated Bank Branch Service Manager Roslyn Thompson-Loyd

I wanted to file a dispute and ACH withdrawal based on numerous pieces of evidence about a transaction in which a contractual agreement was breached by the service provider, which is now closing, and I am unable to reach my funds. However, the branch, represented by Roslyn Thompson-Loyd, refuses to help or file the dispute.

Instead, She blames me and gives me personal recommendations as to what I should do--

I understand the basics of ACH, the grounds on which my dispute is based, and I have a basic understanding of the banking system. My Dispute claims are valid-- One reason an ACH can be disputed is because the recipient party made ingenious claims and misled me, the sender. Another is a violation of terms of service. I gathered supporting images, documents, and evidence that supports my claims and presented them all in this email thread. All indicate fraud and are deceptive. However, no one at the bank seems to know what to do about it.

So in my frustration, listening to her reasons why she couldn't help, I said that: I thought this bank was supposed to be for the people -- as they promote themselves online, a diverse, socially responsible bank with progressive values-- supposed to be people's bank; she cuts me off by saying: Sir, this isn't PEOPLE'S BANK THIS IS AMALGAMATED BANK!

So here it is. The attitude, the level of disrespect... I know the dates these conversations happened so if the bank would like to listen to the recordings, they will find how their managers handle issues.

And this isn't some just bank employee, mind you; she is Assistant Vice President, Branch Service Manager.

I should've taken the reviews seriously.

Desired outcome: File Dispute, Withdrawal of all my funds back to my account from the 3rd party, based on ACH protocol.

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E
6:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have had an a checking account with Amalgamated Bank for over 35 years and in the wee hours of this morning (10-20) and a day before my Social Security Direct Deposit is supposed to go into my account I received an email that my checking account has been closed due to no account activity. this is not true. I am a senior citizen and on a fixed income that...

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ComplaintsBoard
C
3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amalgamated Bank misleading policies and practices

Decided to give this bank a shot based on its socially-progressive values. Presents itself as being an online bank, but the web portal and app have very limited functionality and are difficult to use. As soon as I initiated a transfer to fund my accounts from my old bank, Amalgamated locked me out of my account and then, claiming "fraud protection" closed the accounts entirely without trying to contact me first to clarify/verify. Now my deposit is locked up and I cannot access it again. They punted responsibility to my old bank to reverse the transfer which doesn't really have anything to do with this. Agents, especially in the fraud prevention department, are unclear on reasoning and don't seem to be informed on what the bank's policies are exactly. I really wanted to give this bank a try because I want my money to be doing good work, but they do not have the customer service skills or infrastructure to be a truly online bank for the 21st century. Still trying to get my deposit returned and won't be returning once this is resolved.

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Amalgamated Bank
US
Oct 02, 2019 11:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We sincerely apologize for the delayed response to your complaint and would like to assist you in resolving your issue if you have not resolved it yet with the Bank. Please contact us at [protected] or email us at AB-Online@amalgamatedbank.com so that we may properly investigate and resolve your issue. Thank you.

Is Amalgamated Bank Legit?

Amalgamated Bank earns a trustworthiness rating of 83%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Amalgamated Bank highly, which means their services are pretty reliable. Despite this, their 16% complaint resolution rate raises questions. We recommend users check reviews and complaints about Amalgamated Bank to understand what to expect from them.

We found clear and detailed contact information for Amalgamated Bank. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Amalgamated Bank has registered the domain name for amalgamatedbank.com for more than one year, which may indicate stability and longevity.

Amalgamatedbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Amalgamatedbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Amalgamatedbank.com you are considering visiting, which is associated with Amalgamated Bank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Amalgamated Bank website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Amalgamated Bank's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 16% of 0 complaints being resolved.
  • Amalgamated Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Amalgamated Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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1:48 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sure. Looks like a legitimate bank on the outside. Even has some crude functionality to make it seem like a real bank. So, I applied for a checking account and filled out the forms. But as soon as I tried to deposit the money the bank locked my account and tried to steal my deposit. Fortunately, I was not scammed by this bank. Do NOT trust this bank. I will...

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ComplaintsBoard
A
11:26 am EDT

Amalgamated Bank misinformation regarding new accounts

I opened an account with this bank. They did not tell me that they will hold a check deposits for ten days for the first 30 days from the time the account was opened.

After I deposited my first check, I checked if it cleared 3 days after. I did not. I went to the bank to ask and this was the response I got. "ooops, I forgot to tell you that for new accounts, checks will be held 10 days for the first 30 days from the time it was first opened.

How can they"forget" such important information?!?!?!? I think, since not to many people open an accounts in this bank, they intentionally withhold informations. I felt tricked, deceived.

You may think i'm overreacting. But for someone who works paycheck to paycheck, a day delay is too much delay.

Anthony

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M
3:20 pm EST

Amalgamated Bank customer service

I have just called to Customer Service Toll-free number at AB and was very disappointed with the operator. I was trying to understand the policy of this bank and was asking questions. She said that I have to ask this the branch. And at the end she added that they can not overwrite their rules. While I asked her just 2 questions. Very dissatisfied and going to close the account.

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Overview of Amalgamated Bank complaint handling

Amalgamated Bank reviews first appeared on Complaints Board on Dec 7, 2017. The latest review Branch Service Manager Roslyn Thompson-Loyd was posted on Jun 15, 2022. The latest complaint Affordable checking account was resolved on Oct 20, 2020. Amalgamated Bank has an average consumer rating of 2 stars from 6 reviews. Amalgamated Bank has resolved 1 complaints.
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  1. Amalgamated Bank Contacts

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    Corporate Office
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  3. Amalgamated Bank emails
  4. Amalgamated Bank address
    275 7th Avenue, New York, New York, 10001-6708, United States
  5. Amalgamated Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Amalgamated Bank Category
Amalgamated Bank is ranked 133 among 414 companies in the Banks category

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