Amarose
Reviews and Complaints

I placed a order on March

10th and after quick review I was charged for 5 not 1. I called immediately and after a long discussion I was told I'd be refunded within 14 days. After 14 days, nothing. Called that's 14 business days. On the 17th business day I once again called, after another lengthy conversation the mam informed me he will have resolution department call me within 48 hours. 4 days later no call. I will call again today. As their website says refunds take 12 days, i feel I've been deceived.

I ordered 2 bottles of Amarose for a friend as a gift and after placing the order I noticed that I checked the wrong box for what seemed to be the same product which totaled my order to 4. To date the items were never delivered

and I am no longer interested in the product. I want a refund of $167.88.

I was not given the option to correct the order and did not discover that 4 items were ordered instead of 2. It seems that once this company gets hold of your credit card, the deal is done and there is no recourse to make changes to the order or, to even cancel it. I sent an emai to cancel the order the same night I realized what was done. The Compamy's email is a noreply site so there was no way I could get my cancellation request to anyone. I tried to use their Chat site, but that was a one-way comment; no response from anyone.

I finally found their phone number and called as soon as I though I would be able to explain the problem to a live person and hopefully, get my refund. One rep told me she understood and would speak to their Finance office to seek a refund. After two weeks, I called back and that rep knew nothing about the previous rep's discussion with me. I asked to speak to a Manager, but that was impossible. She also took down my information and still I have not heard from this Company. Their Refund Policy is plain nonsense.

The product was never delivered and all I want is my refund of $167.88 be credited back to my Credit Union Account, as soon as possible. I will otherwise take my complaint to any /and all US Government Agencies for resolution.

M.Rose

I ordered 1 bottle of Amarose skin tag remover for $39, and I was charged $54. I couldn't get in touch with anyone to understand the additional $15. I decided to use the product. I used it for six weeks with no change at all to the two skin tags I tried it on. I've contacted Amarose. They are willing to accept the unused product back for a 20% restocking fee plus I would pay for return shipping.

Don't order from this company! They are a fraud. They sent me 6 bottles (I ordered 1), I sent 5 of them back. Per UPS they were delivered back to Amarose on Jan 11th, 2023. The only form of communication I have found is via email. The problem is the emails don't resolve anything. They keep dragging you along with excuses. 'It's a problem on your bank's end' is their favorite.

Ordered single bottle of product - was overcharged and can't seem to get a refund back for a product I did not order. Contacted customer service and received a partial refund. Called them back and was told I have a subscription. I don't have a subscription. I merely ordered a single bottle. Was told I'd be transferred to the customer service department (which is non-existent) for cancellation. The call was dropped repeatedly.

Order C7F1E5F750

In addition, their online complaint submission tool doesn't work - it just errors out and advises you to contact the site administrator.

THIS IS FRAUD!

In October 2022, I order one bottle of Amarose Skin Tag remover for my husband, planning to order more if it worked for him. The price then was $69.95 per bottle. A few weeks later I received another bottle and then a few weeks after that another one, each one charged to my account at $69.95 each. Neither one of these two extra bottles were ordered. I contacted the company and they said they would help but I would do better to contact the direct sale group that sold me the product. Doing so, I was informed that I was receiving a subscription of Amarose, one that I did not want or signed-up for. They canceled the subscription in late November 2022 after I had been charged for 2 bottles I did not want or need.

At their request I returned the bottles 21 Dec 2022, which they received 27 Dec 2022. Since then I have made numerous attempts to get refunds for the two extra bottles I did not order and continue to receive "run-around" responses from them as if I had never contacted them at all regarding the extra bottles, returning them and requesting a refund.

This company apparently has multiple sales groups that charge different prices per bottle and seem to "very" loosely relate to the central company based in Beverly Hills, California.

Whether or not the product works or not is not the issue. The business practices here are horribly inefficient and border on fraud as they send out unwanted product, charge for it and then make it difficult to impossible to get a refund.

Misleading advertising. Ordered 2 bottles received 10 in two separate orders. Quickly contacted the company when billed $397.00. I was given return numbers and packed all profuct up and shipped back. That was October 2022. I have tried calling every month to revive a message stating I’m calling outside of normal business hours. Makes no difference what time I call. I have sent certified letter and still no response. I contacted my credit card company to be told I have to wait for the credit. That’s $397.00 and no product since it was returned.

I ordered Two Bottles of tag remover and used for a mouth with no results. They sent me two ]more bottles that I did not order and I sent they withdrew $199.00 dollars. I have called them and talked to a to a lady at custamer service she told me to send it back and they would refund the money back into my bank account and they never. If they do not respond back to me I have already contacted my Lawer

I was ripped off for $200.00 due to misleading advertising. I thought I was ordering 1 bottle and received 5 and then told it was 39.99 a bottle. I can't see why anyone would want 5 bottles of something they never tried and then pay $200.00 in addition. Their misleading advertising worked for them. I did try 1 bottle and it dosen't work. Then Today I received another 5 bottles (that I did not order) and have been charged another $200.00 so now I have a total of 9 bottles of garbage that I have been charged $400.00 for.

This has been reported as fraud and in the hands of my bank. I have refused this second delivery and will be returning the other 4 bottles. I just want to get rid of it all. If not handled immediately I will be contacting a lawyer . My account has been blocked and my bank is handling this Fraud incident.

I ordered one bottle in November for my daughter as she has skin tags and she is trying it...then the mail comes in December and another bottle and another charge...and then the mail comes in January and another bottle comes in...I am searching frantically to get this stopped and quit charging my card as it is 69.95 each time...I get no response by phone...gives a mountain time phone number, i wait to call when they are open, goes to a recording that i am not calling during mountain time (which I am) spent a whole day trying to call them...to no avail...

I ordered Amarose Skin Tag Remover in November 2022, money back - guaranteed. I contacted the establishment by phone multiple times to send back the product that didn't work. I have continued to try calling the phone number for the company. The message continues to say that "you are calling outside of normal business hours of Monday - Friday 7am-9pm MST even though I am calling during those exact times. The telephone message also says to use the customersuportlink.com chat feature, but no one will reply to that chat message as well. The company refuses to take incoming calls for customer support and refuses to respond to the so-called customer support chat online. This product does not do what it claims. The company is running a scam and the website is a scam because once they get as much money as they can from the public, they will not communicate with customers on the telephone or website as the company claims.

I ordered one bottle of Skin Tag Remover on Nov. 25 2022, money back - guaranteed.
I contacted the establishment by email three times to send back the product that didn't work.
I have tried calling the phone number for the company. the message says that "you are calling outside of normal businsee hours Monday - Friday 7m-9pm MST. use the customersuportlink.com chat feature.
The website says to call the number [protected]. The number says to use the website.
The company keeps sending me more product every two weeks.
I have tried contacting them by phone 12/27/22,12/28/2022,1/3/2023.
The product does not due what it claims, the return process is a scam, the website is a scam.

This is the email I sent them. I can send you copies of the email that show that they don't stand behind their return policy and then overcharged me and showed a decline and still charged my card.

2 ORDERS SENT TO ME:

Order Numbers:

B07CFD3785 –Discover - 3 boxes unopened. When I purchase my screen print says each bottle is $59.95 each and one bottle is a bonus. So 2 x 59.95 =119.90 plus tax. You charged me 179.98!

Not only was this showed as declined (which made me put in a different card) but it should have not been sent. I'm returning all 3 unopened

Your instructions say:

to contact you about a return and then you will send me a return shipping label.

To start a return, you can contact us at [protected]@amarose.com. Please note that returns will need to be sent to the following address: 9454 Wilshire Blvd Suite 300, Beverly Hills, CA 90212, USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

PLEASE SEND ME A SHIPPING LABEL SO I CAN SEND IT BACK TO YOU. AND I WANT THE FULL REFUND OF 179.98 CREDITED BACK TO MY CARD

A603E24DC5 – Debit card – 3 boxes unopened.

When I purchase my screen print says each bottle is $59.95 each and one bottle is a bonus. So 2 x 59.95 =119.90 plus tax. You charged me 179.98!

This card was used after the other was declined.

Your instructions say to contact you about a return and then you will send me a return shipping label.

To start a return, you can contact us at [protected]@amarose.com. Please note that returns will need to be sent to the following address: 9454 Wilshire Blvd Suite 300, Beverly Hills, CA 90212, USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

PLEASE SEND ME A SHIPPING LABEL SO I CAN SEND IT BACK TO YOU AND CREDIT MY ACCOUNT FOR 179.98

This company is fraud and I have emails to prove it!