Yummy Mummy
Reviews and Complaints

My insurance EOB states I should have been charged $0.00 for the ordered Breast pump as it is fully covered. I have spoken with insurance agents who have also confirmed this. However your company has billed them and has received payment from insurance company along with separately billing my personal credit card inappropriately for $139.99. My order number is #*** and the order was placed on Feb *** and the credit card was charged on Feb ,2020.

They said our breast pump was covered 100% when our child was born. But now they keep saying our child wasn't born and keep sending us bills for the pump that was supposed to be covered. Our insurance company told them everything and gave them all the papers, but they still say our child wasn't born and keep sending us bills. I sent them the birth certificates and insurance papers that prove our child was born. They keep denying it for so long that the insurance company went bankrupt last year and doesn't have any more money. Because of their total incompetence and delay, they're now trying to send us a bill two years later. They should fix this and not make us pay for the pump.

I bought a breast pump from this company about a year ago when I was expecting my first child. They sent me an email saying they would check if my insurance covered it before sending it to me. But it seems like they never did that, because I only got the pump after my baby was born. Now, a whole year later, I receive a notice in the mail saying my insurance never approved the pump and I owe them $170. They sent me to collections after just one bill. This is so inconvenient and unprofessional. They should have told me if my insurance didn't cover it, like they said they would. They should be the ones paying for this mistake, not me. I ended up paying the $170 to collections, but I want a refund and for it to be taken off my record.

I ordered an upgrade breast pump from Yummy Mummy LLC on 5.3.22, Order #***. They told me I needed a prescription from my provider for insurance before they could ship the product. Unfortunately, on 5.16.22, I had a medical emergency and had to be hospitalized. So, on 5.20.22, I called to cancel my order since I no longer needed it. I hadn't given them the prescription to complete the order anyway. They said they would cancel the order, but then my HSA card got charged $64.99 on 5/23/22. I contacted customer service about the refund, Ticket number ***, but they closed the ticket without resolving the issue. I even responded to the satisfaction survey, asking for a resolution instead of them just closing my ticket randomly, but I haven't received any response. It's really frustrating that they won't refund the money, especially considering the situation that made me not need the breast pump anymore. I just want a quick refund for this mistake they made.

I ordered a breast pump from YummyMummy (# ***) on 11/30. The *** tracking said it would come on 12/6, but it didn't show up. The *** status changed to "pending". I was surprised, so I called YummyMummy support. I talked to a bunch of people after making 4 phone calls. They told me the shipment hadn't even left their warehouse. I already told them my baby was born and I needed it fast. After talking a lot, they made a new order (# ***) for overnight shipping. It's already the night of 12/8 and the *** status still says the package hasn't reached them. They broke another promise. I'm really mad about their service and I need help getting the item soon. I also want some compensation for the delay and the huge inconvenience they caused me, even though it's not fixed yet. Please help!

I ordered a breast pump on 11/3 from Yummy Mummy LLC. They sent me an email saying that my insurance requires a prescription before they can send the pump. They need my full name, the ICD-10 code for medical necessity, my OB/GYN doctor's signature, and the date of the prescription. I didn't get a prescription from my doctor because I found another company that didn't need one.

After two months, I got a notification that the pump was being shipped. I called them right away to ask why they were sending it. They said they couldn't stop the shipment and told me to refuse the package. So, I did and I made sure to confirm with a representative from Yummy Mummy that they received the pump back.

But now, my insurance got billed and they rejected it. We're getting statements about it, and it feels like something fishy is going on. It seems like they're being dishonest.

So, I was getting ready for my son's birth and I decided to work with Yummy Mummy (YM) to order a breast pump. They sent me an email asking for more info, and I got it on 12/29. The email said, "Hey, just a reminder that Yummy Mummy can't complete your order without a prescription." Well, wouldn't you know it, my wife went into labor that very night. The next day, we talked to the lactation specialist at the hospital, and they said they could get us a breast pump right away. I asked about the YM prescription, and they told me not to worry about it, just don't finish the process, and we got the pump from the hospital.

But guess what? YM decided to send us the pump anyway. My in-laws were in town and they opened the box when it arrived. When I tried to return it, YM said no way. I've been emailing them, but they stopped responding. I even talked to a representative, and she agreed that what they did was messed up. But then they went ahead and charged me $170 for it. I paid it today, but I'm definitely going to dispute it. I just want YM to not bill me for their mistake.

Me and my wife started ordering a breast pump from Yummy Mummy LLC in early April 2022 for our soon-to-be-born son. My wife tried to submit the order, but for some reason, it couldn't go through. So, we gave up on the company and easily ordered a pump from another company instead. Then, on 4/11/22 and 4/21/22, my wife got emails from the company asking her to verify her insurance to complete the order. We ignored both of them because we didn't want to continue with the transaction anymore. But on 5/5/22, we got an invoice for the pump, which arrived shortly after. We thought it was a mistake, but we decided to keep the pump anyway, following FTC guidelines, especially since our insurance had already approved the pump we ordered separately. We didn't receive any bills after that, but suddenly we got a notice from a debt collections agency. I tried to sort out the issue with the company myself, and they told me a bunch of different things: 1) they said my wife "probably forgot she submitted the order," 2) they claimed we were "not in their system," but somehow we appeared when we contacted a representative later on, 3) they admitted to calling our insurance without letting us know, which allowed them to get our information and complete the order, and 4) they said they "don't consider a customer's silence as a cancellation notice and assume that no response means the customer isn't receiving their emails or doesn't have time to reply." That seems like a wrong interpretation of "silence means acceptance." Also, their website doesn't mention any policy like that. I understand we can't return the pump since we've already used it, but every time we've contacted them, they've given us different explanations, we've been bothered by debt collectors without proper billing notices, and now they're saying they went behind our backs to our health insurance company - who shouldn't have given out our information without contacting us - just to complete a transaction that we clearly didn't want to continue. We want the debt to be erased and we want to cut off all contact with the company.