Menu
For Business Write a review File a complaint
Amazing Views of the Smokies Cabin & Chalet Rentals Customer Service Phone, Email, Contacts

Amazing Views of the Smokies Cabin & Chalet Rentals
Reviews and Complaints

www.amazingviewsofthesmokies.com

Learn how the rating is calculated

1.0 9 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Amazing Views of the Smokies Cabin & Chalet Rentals Complaints 9

ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

Amazing Views of the Smokies Cabin & Chalet Rentals I booked a cabin and stayed from 12/19 to 12/24

I booked a cabin and stayed from 12/19 to 12/24. But I had to leave on 12/21 because I found some mold in the cabin.

Read full review of Amazing Views of the Smokies Cabin & Chalet Rentals
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Amazing Views of the Smokies Cabin & Chalet Rentals We rented a cabin and they have in writing that we didn't want to see construction

We rented a cabin and they have in writing that we didn't want to see construction. Well, there was construction going on right in front of our porch. We stayed at the Peek-a-View cabin from 12/18 to 12/22. We specifically said that we didn't want to see construction, but the cabin chosen for us had a cabin being built in front of it. I voiced my displeasure and was told it wasn't their fault. They offered a $600 discount, which I consider an insult. I rent cabins in the mountains to enjoy nature, and that can't be done with construction.

Read full review of Amazing Views of the Smokies Cabin & Chalet Rentals
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Amazing Views of the Smokies Cabin & Chalet Rentals I worked with a representative to schedule a stay for my mom and her sisters

I worked with a representative to schedule a stay for my mom and her sisters. The rep was nice and helped me set up because she knew it was a surprise and I wouldn't be attending. When my mom and sister arrived, the cabin was dirty, had bed bugs, and my aunt got bitten. The sink was leaking in one of the bathrooms, the television wasn't working properly, and there was blood on the sheets in one of the rooms. It was terrible, so I called and they tried to act like it was my fault. The company came out to treat the bugs, but my mom and her sisters had to be out for a whole day without their belongings. I asked for them to be moved to another cabin as they felt they could handle the situation. However, housekeeping never came to do a thorough clean, they just changed the sheets. The pool table was also ripped and unusable. It was a terrible situation and it ruined my mom's entire trip.

Read full review of Amazing Views of the Smokies Cabin & Chalet Rentals
Hide full review

Is Amazing Views of the Smokies Cabin & Chalet Rentals Legit?

Amazing Views of the Smokies Cabin & Chalet Rentals earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Amazing Views of the Smokies Cabin & Chalet Rentals to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Amazing Views of the Smokies Cabin & Chalet Rentals is known for their high standards and safety. If you're thinking about dealing with Amazing Views of the Smokies Cabin & Chalet Rentals, it's wise to check how they handle complaints.

We found clear and detailed contact information for Amazing Views of the Smokies Cabin & Chalet Rentals. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for amazingviewsofthesmokies.com can be seen as a positive aspect for Amazing Views of the Smokies Cabin & Chalet Rentals as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Amazing Views of the Smokies Cabin & Chalet Rentals's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Amazingviewsofthesmokies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Amazingviewsofthesmokies.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Amazing Views of the Smokies Cabin & Chalet Rentals appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

However ComplaintsBoard has detected that:

  • While Amazing Views of the Smokies Cabin & Chalet Rentals has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Amazingviewsofthesmokies.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The amazingviewsofthesmokies.com may offer a niche product or service that is only of interest to a smaller audience.
  • Amazing Views of the Smokies Cabin & Chalet Rentals protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Amazing Views of the Smokies Cabin & Chalet Rentals I booked a cabin for May 27-May 31, reservation XXXXXX

I booked a cabin for May 27-May 31, reservation XXXXXX. Paid $3492.84, including deposit protection. Sadly, we had to reserve a new cabin with the same company because we needed more bedrooms. They said we could change cabins but for a different day. So, we made another booking for Oct 8-Oct 12, paying a deposit protection of $273.32. However, due to my knee surgery, I won't be able to make it on Oct 8. I asked for a refund since I have deposit protection. The company said I can't postpone or change anymore. They told me to dispute it with my credit card company. Now, the credit card company says I should get a credit from the merchant, but the merchant doesn't want to do it. I want a full refund of $4477.32, excluding deposit protection, or I want to stay for 4 days when I can. It's unfair to take customers' money without providing any service if they don't meet either of these conditions. I hope we can resolve this soon.

Read full review of Amazing Views of the Smokies Cabin & Chalet Rentals
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Amazing Views of the Smokies Cabin & Chalet Rentals Honestly, all I gotta say is, look at the reviews on google

Honestly, all I gotta say is, look at the reviews on google. Everything from bed bugs, to bat bugs, moldy showers, no electricity, no maintenance crews, rude staff, collapsing beds, no hot water, alarms going off for no reason, charged extra fees for things with no proof, they don't follow their deposit insurance program - many many people have been scammed by this business! It's unsafe - broken decks, it's a health hazard due to mold and bugs, they steal your money, etc. This place needs to be shut down! Or have more inspections. Their inspections for all their properties must be lacking or non-existent. This place is dangerous, and a scam. They stole our money - my mother died and they refused to give our money back. It happened to many others. Just read the reviews on google. Please don't take this complaint lightly and get this place shut down, under new ownership or have more inspections! They took all over our money and we purchased the cancellation policy. They offered a voucher instead of a refund. It's a scam! Thank you.

Read full review of Amazing Views of the Smokies Cabin & Chalet Rentals
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Amazing Views of the Smokies Cabin & Chalet Rentals Trying to fix complaint with Amazing Views Cabin rentals for cabin "Splash Manor

Trying to fix complaint with Amazing Views Cabin rentals for cabin "Splash Manor". Date of cabin rental is Saturday June 27th and check out Tuesday June 30th, cabin rented is "Splash Manor". Confirmation #XXXXXX Total price of rental was $3,749.51. When I rented the cabin, I had many issues with it. I called Amazing Views to tell them about the issues, but all they did was send Ambient HVAC to fix the A/C that wasn't cooling. It didn't get fixed until the last day there. Someone came and did a quick cleaning on part of the cabin, but they didn't address the other issues. I called multiple times, even after checkout, but the results were unsatisfactory. I couldn't enjoy my vacation with my girlfriend and kids because I was constantly trying to get someone to the cabin to fix the issues. I had trouble sleeping and the inside temperature was 81 degrees. I will mention the issues with the cabin and ask for half of my costs back (with the two biohazards, I should get a full refund). I have pictures of the things I noted. Overall, I was completely dissatisfied with the cabin and the customer service that ruined my vacation! I tried to resolve the issues with Amazing Views and even went to their office. I gave them the blood-stained cover in a trash bag and asked for management to contact me and meet me at the cabin, but I had no luck reaching anyone. I can provide pictures and have 12 other guests who can confirm the issues.

Read full review of Amazing Views of the Smokies Cabin & Chalet Rentals
Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

Amazing Views of the Smokies Cabin & Chalet Rentals On December 26th, my family and 2 pets checked into the amazing view cabin bluebirds over the Smokies

On December 26th, my family and 2 pets checked into the amazing view cabin bluebirds over the Smokies. The light in the main sitting room wasn't working and hot water on main level wasn't either. After contacting them through call and email, the woman said maintenance would come look at it. I emailed and explained we were leaving and wouldn't like anyone coming while not there since we had dogs there. She responded with that's against policy to come when animals are in there so let them know when we return. A few hours later, I get a call saying when maintenance came, my dog got spooked and ran out a window and he was too big for them to chase or try to get. My 200 lb dog was missing in the mountains for 27 days. Amazing views wouldn't answer my calls or emails and still won't. We hired a team to search for dog after we had to leave. Our entire vacation was ruined from negligence of the maintenance person. We were only there 1 day when this happened and we spent rest of days searching for our dog in the mountains, not sleeping or enjoying the vacation. Between the cost of cabin rental, and search team and medical expenses after we got dog back it was over 12,000. This management company should refund our stay. They are labeled as a pet friendly cabin and then they let the animals out when the man shouldn't even be there! They offered no help in locating our dog or wouldn't have the maintenance guy even let us know any details like what way he went or anything. At the least they should refund our stay, and offer us another stay at no charge. The dog's medical bills and search team would be nice to refund too.

Read full review of Amazing Views of the Smokies Cabin & Chalet Rentals
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Amazing Views of the Smokies Cabin & Chalet Rentals I can't get ahold of anyone in this biz to pay for my mom's medical bill from the cabin

I can't get ahold of anyone in this biz to pay for my mom's medical bill from the cabin. We rented a cabin in August. We arrived on August 19th, the front porch light didn't work at all and the steps ain't made well leading into the Cabin which caused my Mom to fall down the stairs and have to go to the ER and get 6 staples in her head. We got home from the ER at 3 am so I waited till the following morning to call guest services 'bout the light. We rented a 24 sleeper cabin and when we arrived at 3 am, realized we didn't have enough blankets or towels for 24 people. I called 'round 10 am and spoke with guest services, told 'em 'bout my mom and the missing towels and blankets. I called again later that morning when we realized the hot tub didn't work and the TV in the theater room didn't work at all. I called again in the afternoon when we found the refrigerator broken after we went to the store. Still no maintenance person was sent out and all I really cared 'bout was the porch light being fixed so we didn't have anymore ER visits. The lady on the phone, her name was Karen, was extremely rude, didn't care 'bout the well being of a customer who paid $3,000 to stay in their cabin. They ended up sending maintenance out 'round 10 that night. My mom's medical bill from that night is $1,500 and I've called 'em multiple times and sent an email with no response at all. My mom's vacation was completely ruined by this and they should pay at least for her medical bill and refund some of the money for the cabin we stayed in where we couldn't use half the amenities it was supposed to come with.

Read full review of Amazing Views of the Smokies Cabin & Chalet Rentals
Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more

Amazing Views of the Smokies Cabin & Chalet Rentals ocks, which made us feel unsafe

ocks, which made us feel unsafe. The overall condition of the cabin was disappointing and not worth the high price we paid.

On a positive note, the view from the cabin was indeed amazing. We were able to see the beautiful Smoky Mountains and enjoy the natural scenery. However, this was the only redeeming quality of our stay.

The customer service from Amazing Views Cabins and Timber Tops Amazing Views was lacking. We were not properly informed about the issues with the hot tub before our arrival, and there was no effort made to fix it during our stay. The lack of communication and follow-up was frustrating.

In conclusion, our experience with Amazing Views of the Smokies Cabin & Chalet Rentals, LLC was highly disappointing. The cabin was not clean, had various maintenance issues, and did not meet our expectations. We would not recommend this rental company to others and will not be returning in the future.

Read full review of Amazing Views of the Smokies Cabin & Chalet Rentals
Hide full review

Amazing Views of the Smokies Cabin & Chalet Rentals Reviews 0

Looks like Amazing Views of the Smokies Cabin & Chalet Rentals has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Amazing Views of the Smokies Cabin & Chalet Rentals, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Amazing Views of the Smokies Cabin & Chalet Rentals

Screenshot Amazing Views of the Smokies Cabin & Chalet Rentals
Amazing Views of the Smokies Cabin & Chalet Rentals is a premier vacation rental company located in the heart of the Great Smoky Mountains. With a reputation for providing exceptional service and breathtaking accommodations, they offer an unforgettable experience for visitors seeking a tranquil and scenic getaway.

One of the standout features of Amazing Views of the Smokies is their extensive selection of cabins and chalets. Each property is carefully chosen to ensure guests have access to the most stunning views of the surrounding mountains and valleys. From cozy one-bedroom cabins to spacious multi-bedroom chalets, there is a perfect option for every group size and preference.

The cabins and chalets offered by Amazing Views of the Smokies are meticulously maintained and beautifully furnished. Guests can expect to find modern amenities and luxurious touches throughout their stay. Whether it's a fully equipped kitchen, a cozy fireplace, or a private hot tub, every detail is designed to enhance the comfort and enjoyment of guests.

In addition to the exceptional accommodations, Amazing Views of the Smokies also provides top-notch customer service. Their friendly and knowledgeable staff is always available to assist guests with any questions or concerns they may have. From the moment of booking to the end of the stay, guests can expect a seamless and stress-free experience.

The location of Amazing Views of the Smokies is another reason why it stands out among other vacation rental companies. Situated in the heart of the Great Smoky Mountains, guests have easy access to a wide range of outdoor activities and attractions. Whether it's hiking through scenic trails, exploring the charming nearby towns, or simply enjoying the serenity of nature, there is something for everyone to enjoy.

Overall, Amazing Views of the Smokies Cabin & Chalet Rentals offers an exceptional vacation experience. With their stunning properties, exceptional customer service, and prime location, guests are guaranteed to create lasting memories in the beautiful Smoky Mountains.

Overview of Amazing Views of the Smokies Cabin & Chalet Rentals complaint handling

Amazing Views of the Smokies Cabin & Chalet Rentals reviews first appeared on Complaints Board on Aug 16, 2023. The latest review I booked a cabin and stayed from 12/19/21 to 12/24/21 was posted on Sep 3, 2023. Amazing Views of the Smokies Cabin & Chalet Rentals has an average consumer rating of 1 stars from 9 reviews. Amazing Views of the Smokies Cabin & Chalet Rentals has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Amazing Views of the Smokies Cabin & Chalet Rentals Contacts

  2. Amazing Views of the Smokies Cabin & Chalet Rentals phone numbers
    +1 (800) 830-1197
    +1 (800) 830-1197
    Click up if you have successfully reached Amazing Views of the Smokies Cabin & Chalet Rentals by calling +1 (800) 830-1197 phone number 0 0 users reported that they have successfully reached Amazing Views of the Smokies Cabin & Chalet Rentals by calling +1 (800) 830-1197 phone number Click down if you have unsuccessfully reached Amazing Views of the Smokies Cabin & Chalet Rentals by calling +1 (800) 830-1197 phone number 0 0 users reported that they have UNsuccessfully reached Amazing Views of the Smokies Cabin & Chalet Rentals by calling +1 (800) 830-1197 phone number
  3. Amazing Views of the Smokies Cabin & Chalet Rentals address
    3404 Householder Street, Pigeon Forge, Tennessee, 37863, United States
  4. Amazing Views of the Smokies Cabin & Chalet Rentals social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Amazing Views of the Smokies Cabin & Chalet Rentals Category
Amazing Views of the Smokies Cabin & Chalet Rentals is ranked 300 among 332 companies in the Travel and Tourism category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.