Traveler's Choice Travelware’s earns a 1.0-star rating from 7 reviews, showing that the majority of travelers are dissatisfied with luggage.
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Product faild after 2nd use and when I filed warranty claim, they blamed it on me and denied the claim
Product faild after 2nd use and when I filed warranty claim, they blamed it on me and denied the claim. Horrible service. The luggage shouldnt fall apart after the second use.
Company is not honoring return policy after shipping wrong size items
Company is not honoring return policy after shipping wrong size items. They won't let customers talk to a manager and even hang up the phone on customers!
After waitin weeks for an item to be back in stock, I was finally able to place an order for an airline replacement luggage
After waitin weeks for an item to be back in stock, I was finally able to place an order for an airline replacement luggage. I was told the item would be shipped in two days, and after over a week later it still has not been shipped yet. Company is blamin fedex and fedex says they never received it, and I'm still stuck without the item I ordered.
Is Traveler's Choice Travelware Legit?
Traveler's Choice Travelware earns a trustworthiness rating of 81%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Traveler's Choice Travelware. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Traveler's Choice Travelware has registered the domain name for travelerchoice.com for more than one year, which may indicate stability and longevity.
Travelerchoice.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Travelerchoice.com you are considering visiting, which is associated with Traveler's Choice Travelware, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Travelerchoice.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Traveler's Choice Travelware's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- Travelerchoice.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The travelerchoice.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Traveler's Choice Travelware. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
I bought the *** Select luggage set for $154.77 from Amazon on May 12, 2022
I bought the *** Select luggage set for $154.77 from Amazon on May 12, 2022. When I used it for the first time in October, I noticed that the wheel on the biggest case was broken. I contacted Traveler's Choice to make a warranty claim, but they denied it on Dec 5, saying it wasn't a defect from the manufacturer. Honestly, this thing is made so cheaply that it was just waiting to break. I even tried fixing it myself, but it's so poorly made that it's impossible. Now I want to return it and get a full refund.
I bought 2 Riverside Luggage pieces on 12/27
I bought 2 Riverside Luggage pieces on 12/27. On 10/19/22, I filed a Warranty Claim for a broken zipper inside one of the items. On 12/5/2022, they denied my claim, saying the product was out of warranty because it only had a 3-year warranty and regular use damage isn't covered. However, the luggage tag clearly states it has a 10-year warranty. Plus, the zipper is faulty and fell apart, which isn't normal wear and tear. I tried emailing the company, but they don't respond.
On January 18th, I got a luggage from Travelers Choice company via *** and the package was all messed up, so I think the luggage got damaged
On January 18th, I got a luggage from Travelers Choice company via *** and the package was all messed up, so I think the luggage got damaged. I sent a bunch of emails to Travelers Choice on January 18th and January 19th, but they didn't bother to reply. I paid for this thing using *** installments, so I told the seller about it, but they didn't respond either. I even called *** on January 19th and today, January 29th, to stop the payment and argue about the purchase. I really need some help here. I can give you more proof if you want. Travelers Choice is not answering me to give me the return merchant authorization. The phone number on their website is either busy or goes straight to a mailbox. Please, I really need the ComplaintsBoard.com's help.
The handle on my bag broke after just 1 weekend trip
The handle on my bag broke after just 1 weekend trip. I reached out to the warranty department and submitted a claim with pictures online. The handle on my Traveler's Choice bag snapped while I was picking it up. I called the company and emailed them pictures of the broken handle. It's been several weeks and I've sent multiple emails, but I still haven't received anything. I've emailed them more than 3 times and waited for over 2 months. I'm starting to doubt if their warranty department ever takes care of anything. My desired outcome is to receive a new black 21-inch carry-on with wheels as soon as possible. I leave for vacation in a week and I bought this bag less than 3 months ago, so it's disappointing that I can't use it.
Traveler's Choice Travelware Reviews 0
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About Traveler's Choice Travelware
One of the key factors that sets Traveler's Choice Travelware apart from its competitors is its commitment to providing exceptional craftsmanship and attention to detail. Each product is meticulously designed and manufactured to meet the highest standards of quality, ensuring that travelers can rely on their Traveler's Choice gear for years to come.
Traveler's Choice Travelware understands the unique needs and preferences of modern travelers, and as such, offers a diverse selection of products to cater to different travel styles. Whether you are a frequent flyer, an adventure enthusiast, or a leisure traveler, Traveler's Choice has the perfect travel companion for you.
The brand's luggage collection is particularly noteworthy, featuring a wide range of options to suit various travel requirements. From lightweight carry-ons to spacious checked bags, Traveler's Choice offers a variety of sizes and styles to accommodate different travel durations and preferences. The luggage is designed with practicality in mind, incorporating features such as expandable compartments, TSA-approved locks, and smooth-rolling wheels for effortless maneuverability.
In addition to luggage, Traveler's Choice Travelware also offers a comprehensive range of backpacks, duffel bags, and travel accessories. These products are designed to enhance convenience and organization during travel, with features like multiple compartments, padded laptop sleeves, and adjustable straps for optimal comfort.
Traveler's Choice Travelware is committed to customer satisfaction and stands behind the quality of its products. The brand offers a generous warranty on its products, providing customers with peace of mind and assurance that their investment is protected.
With its dedication to quality, functionality, and style, Traveler's Choice Travelware has established itself as a trusted brand in the travel industry. Whether you are embarking on a business trip, a family vacation, or an adventure-filled journey, Traveler's Choice is the brand that you can rely on to make your travel experience seamless and enjoyable.
Overview of Traveler's Choice Travelware complaint handling
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Traveler's Choice Travelware Contacts
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Traveler's Choice Travelware phone numbers+1 (909) 529-7688+1 (909) 529-7688Click up if you have successfully reached Traveler's Choice Travelware by calling +1 (909) 529-7688 phone number 0 0 users reported that they have successfully reached Traveler's Choice Travelware by calling +1 (909) 529-7688 phone number Click down if you have unsuccessfully reached Traveler's Choice Travelware by calling +1 (909) 529-7688 phone number 0 0 users reported that they have UNsuccessfully reached Traveler's Choice Travelware by calling +1 (909) 529-7688 phone number
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Traveler's Choice Travelware emailstcinfo@travelerchoice.com81%Confidence score: 81%Supportorders@travelerchoice.com80%Confidence score: 80%Salescustomerservice@travelerchoice.com79%Confidence score: 79%Supportangela@travelerchoice.com60%Confidence score: 60%
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Traveler's Choice Travelware address2805 S Reservoir St, Pomona, California, 91766-6526, United States
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Traveler's Choice Travelware social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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