Amazing Vouchers’s earns a 2.3-star rating from 54 reviews, showing that the majority of customers are somewhat dissatisfied with deals and discounts.
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HARRASMENT
After the first time they called, i informed them that we were not interested.
I also informed the agents that i previously had this service, but never worked and i cancelled.
From then on i would get like 20 calls a day from these people.
This morning they called me 5 TIMES IN A ROW.AFTER I SAID WE WERE NOT INTERESTED.
Clearly the agents thought it to be a BIG FAT JOKE, BLOCKING OUR LINES AND I COULD CLEARLY HEAR THEM LAUGHING IN THE BACKGROUND.
THE LAST PERSON I SPOKE TO WAS NADIEM FROM THE CENTURY CITY BRANCH!
The complaint has been investigated and resolved to the customer’s satisfaction.
Cancellation of Membership
Amazing Vouchers sh0uld familiarize themselves with the legislation in SA, in particular the C0nsumer Protection Act. They fail to disclose that one enters into a 12 month fixed term contract, which is the way they TRY and keep you to a contract which you don't want to be in. There are remedies, people! That is the loophole - they did not do a full disclosure on the term of the contract.
I want to unsubscribe as well and they said that im bound for 12 months, or I must pay them a fee of R585 to cancel,
I was not told that the amazing vouchers was mandatory 12 mths membership, I did not want this in the first place but the agent nagged for days and stupidly against all my better judgement I send them my banking details only when I wanted to cancel 2 days later was I told that I was bound for 12 mths before I can cancel. I have never even looked at what vouchers I can use because I dont want them but they really dont care about that, they are just happy to take your money and keep you bound by something that was done underhanded there must be some protection for the customer here?
THIS IS SRIOUSLY BECOMING AN ISSUE FOR ME, AS I HAVE BEEN UNABLE TO CANCELL MY MEMBERSHIP FOR ABOUT 3MONTHS..
I have spoke to someone at amazing vouchers, pleading with them to cancell as a member to no success till today. I am struggling financially & this thing has added to my strain. I am seriously disapointed by the non compliant i've been receiving from these guys & am considering taking legal action against amazing vouchers..
Please cancel my membership as soon as possible..
Amazing Vouchers strictly follows the rules as per the Consumer Protection Act and we regularly consult a legal expert to ensure that we always remain 100% compliant with the laws governing our industry. Our product is a lifestyle membership, offering incentives at a nominal monthly fee. All our calls are audited, and as per the CPA, the member is read a declaration, stating the terms of their membership, to which they agree to.
We only enter individuals into the membership program who a) want the product, and b) give consent for us to debit their account with the membership fee.
In return, they have access to over 10, 000 vouchers of free offerings, countrywide, supplied by over 6.700 partners, and may choose any 30 of these free offerings every month (as well as all discount and added valued offerings on our website). Members subscribed to the Amazing Vacations product, receive 30 vouchers of freebies every month and are eligible for holiday accommodation with their family worth R10, 000 at the anniversary of their membership, redeemable at any Amazing Apartment of their choice, countrywide. (www.amazingvacations.co.za).
We have thousands of happy members, who redeem vouchers daily and benefit greatly from this product. Likewise, we have many testimonials containing positive feedback from happy members.
Should you have any queries, please get in touch with our Customer Service Department on [protected]. For more information about our product, please visit www.amazingvouchers.com.
Disagree
DAYLIGHT Robery
I have never been so angry and violated in my life! Where do you guys come off stating that you actually provide a service, if what you actuaaly do is STEALING from the public!
I canceled my membership in October 2009. I followed the correct procedures by calling and putting my cancellation in writing. It is now April 2010 and the "wonderfully incompetent" people still debit my membership from my account. It took me hundreds of rands in phone calls to Cape Town (I am from Gauteng) to TRY and get someone to do something about this. It took me faxes and e-mails and still nothing happend untill I started screaming over the phone like a mad women and still somehow this is my fault.
Im stead of refunding all my money they come with some ### excuse to only refund a small amount of the total they stole from me, not taking into account the phone calls, faxes and e-mails I had to send to get some reation...they stole 6months of R195 from my account plus the money I had to spend trying to get someone there to actually do there jobs! And now they cannot tell me when I will receive my refund which in turn costs me some money again because I have to call after there ###!
This is a disgrace and I am actually sick to my stomach about this...YOU steal from people! How do you sleep at night?
The complaint has been investigated and resolved to the customer’s satisfaction.
hi Kgomotso. how long have you been trying? all these stories here have me thinking that i made a huge mistake by taking this amazing vouchers contract!
Hi i'm kgomotso, i want to know how long does it take for one to terminate this contract with amzing vouchers.please help
Do not want 2 cancell
Good day.I am so sorry 4 doing this but i have called 2 or three times amazing vouchers 2 cancel this contract.My reasons being that my husband is not working at the moment and i told them that i won`t be able 2 afford it any more.I have revered friends also 2 be on this and it was not a problem 4 them when they cancelled their contract over the telephone, but now i am having trouble that they told me that i have to pay R500.00 and something to cancel my contract, but my friend`s` was no problem cancelling theirs.Thank you 4 taking time 2 look at my complaint.Iam going 2 go to the bank 2 put a stop order in so they won`t` touch my money again cause i still have 2 girls so i can put that money towards their schoolfees, or something else like food, but they don`t wanna understand...
Mrs.S.Arendse
Cell:[protected]
Membership no:AVM-AREN-59
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear All,
I sent in an e-mail earlier dated, 20th September 2011 requesting them to cancel my membership. An Admin Assistant, Farzaana George in Cape Town responded - she notified me to phone the Customer Service department for alternative cancellation options. I phoned them today and put in my request with the assigned Consultant. She told me that when the first Consultant phoned me a few months ago, a Declaration was given over to me via the phone. She continued and mentioned that a cancellation fee of R600 must be paid into their account whereby I told them that it was absurd "How can I be paying that amount when I did not even use any of the vouchers stipulated on the website as it was not even in my proximity!". The vouchers are either 10%, 20% or a ridiculous R5.00 off for an expensive item and you get a 50% discount for a luxury boat trip... in other words you still pay instead of obtaining a freebie! I have been paying for the past ± 6 months and I have not used any of those vouchers as it is of no interest to me. This is a scam, it is unethical for this company to rip off a lot of people, PLEASE PUT AN END TO IT as more victims will fall into their web.
Please help me cancel this membership as I am a single mother and I do not receive any Child Maintenance for my 13 year old daughter, her father is unemployed. It would be highly appreciated!
Name: Yvette Gordon
Contact nr: [protected]
Membership nr: AVM-GORD-65
Hi, I would also like to cancel,
I have been paying every month, but when you want to go shop for vouchers you never get any.
Please contact me: [protected]
Termination of 12month contract
I have a contract with Amazing vouchers and before they could begin deducting the monthly subscription i had called in to tell them that i want to cancel everything. One of the consultants told me to send an email telling him that he will draft a letter. i sent the email and he dod not state that i want to cancel my subscription with amazing vouchers. They did not deduct the money the first month, but then in the second month they deducted the monthly subsrciption amount. When i called in again to tell them that i want to cancel my subscription the consultant told me there was nothing she can do because i have a 12 month contract and she told me that the only thing she can do is reduce the monthly premium from R195 to R120. It's impossible that they can not cancel the contract.
Please assist.
I also have the same problem with the amazing voucher I should say they are the scams because I entered a Rimmel competiion online the following day tey phoned me and told me that I have won the cosmetics hamper, the next they asked was my bank account cos they have to deduct and access fee so that I will receive my hamper, I didn't have my bank account with me, the next day they called I gave never read any contract with me, in after a month they call me than that lady that called me did explain everything and I wanted to cancel the contract she told me I can't, I was told u rather take the vacation vouher f which I did not like as well and they now deducting 300 in my account I am not happy about that cos I never sign any contract with u guys u r just frauding us, can u please cancel the contract because I don't want it .
Dear Ms. Nakedi,
When you joined Amazing Vouchers, the sales agent explained to you that you were joining as a 12 month member. She also explained that you would have a 5 day cooling off period in which to cancel should you not be totally satisfied with our product.
You have never logged onto our website, or downloaded any of our vouchers so you don't know anything about our product. A product that you enthusiastically agreed to buy.
We will be contacting you shortly to discuss your membership with you.
Regards,
Amazing Vouchers
need to cancel my contract
i want to cancel my contract with them, i don't even use the vouchers they are offering but they keep on deducting money from my account. it's a hassle to cancel it but when they called me it was no hassle.
Read full review of Amazing Vouchers and 47 commentsI need to cancel
I need to cancel my subscription with amazing vouchers, I do not even use this product, but they deduct almost r600.00 from my bank account latley. Please i'm a single mother and can't afford to loose this money on something I do not use. I was so excited when one of the call centre agents phoned me, because of being a single mother I through why the hell...
Read full review of Amazing Vouchers and 6 commentsSTEALING
I AM NOT COMPLAINING ABOUT A COMPANY BECAUSE I CANNOT NAME AMAZING VOUCHERS AS A COMPANY, BECAUSE IT IS A SCAM!
I JOINED IN APRIL, BUT AFTER HEARING THAT I HAVE TO TAKE OFF MY VIRUS PROTECTION FROM MY COMPUTER, I SAID THAT I DID NOT WANT TO CONTINUE WITH THE SUBSCRIPTION. STILL YOU TAKE OFF R195.00 A MONTH FROM MY BANK ACCOUNT. I WENT TO THE BANK AND STOPPED THE WITHDRAWEL FOR THE 30TH OF EACH MONTH AND I SENT YOU A FAX STATING THAT YOU MUST STOP THE DEBIT ORDER. STILL YOU CONTINUE TO STEAL MY MONEY. YOU ARE FURTHERMORE SO ARROGANT THAT YOU START TAKING MY MONEY ON OTHER DATES THAN THE 30TH.
I DEMAND THAT YOU RECTIFY THIS ERROR, STOP THE DEBIT ORDER AND PAY ME BACK ALL THE MONEYS YOU OWE ME.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Carina,
If you have problems printing your vouchers, please contact our Customer Service Department on [protected] and we will gladly assist you.
Amazing Vouchers is a lifestyle membership, offering incentives at a nominal monthly fee and we pride ourselves in the great product, both members and partners benefit from. We have thousands of happy members, who redeem vouchers daily and many testimonials containing positive feedback.
We only enter individuals into the membership program who want the product, give consent for us to debit their account with the membership fee, and agree to the membership terms. If you are a member, you would have been taken through this process, which is 100% compliant with the Consumer Protection Act and the laws governing our industry. All information is available on our website www.amazingvouchers.com.
You have access to over 10, 000 vouchers of free offerings, countrywide, supplied by over 6, 700 partners, and may choose any 30 of these free offerings every month (as well as all discount and added valued offerings on our website). Members subscribed to the Amazing Vacations product, receive 30 vouchers of freebies every month and are eligible for holiday accommodation with their family worth R10, 000 at the anniversary of their membership, redeemable at any Amazing Apartment of their choice, countrywide. (www.amazingvacations.co.za).
Please get in touch with us, so we may assist you.
Regards,
Angela Marr - Client Services Manager
I am also a member of this scam & have tried to cancel my contract as well. You are right, this is definately a scam!
This is definately a scam!
cancellation
my husband cancelled but i see u still deducted so iwant my money back and idid not use any of my vouchers
i want my money back a.s.a.p
The complaint has been investigated and resolved to the customer’s satisfaction.
Amazing voucers is a waste of money and they have still not cancelled mine even though they have been trying to take from my account for over 2 years. I have never used any vouchers.
I WANT MY MONEY
They make joining such a breeze!
I don't even know where to start and explain the frustration in dealing with this unprofessional company!
After taking a look at what everybody had to say and about this company I decided to cancel my subscription within my 5day cooling off period, as soon as I called them they had 3 different consultants calling me to persuade me to change my mind, some told me I couldn't cancel without a valid reason, hello.! I don't need a 'valid' reason it's my money that I worked hard for and which has nothing to do with you!
I am disgraced by the pathetic behavior and service of this company!
So I woke up this morning to find R195 withdrawn from my account by debit order after I had been told that my subscription has been canceled!
I had spoken to many people but only remember Brandon who told me I was unsubscribed, after calling them this morning I was told that they needed a bank statement in order to see that there had been a transfer.. Such idiots clearly they were able to see I was an active user (even after I was told I was not) and that I had arranged for the debit order to go off on the 25th, WHY DO THEY STILL NEED PROOF!?
After asking to speak to the manager they(Justin) wouldn't put me through, basically I was told to either send the bank statement or wait till next week Friday (4/09) for my money. Listen carefully "MY MONEY".
I had to call them using my airtime and now I must pay to get to the bank!
YOU STOLE MY MONEY AND I WANT IT BACK, YOU ARE NOTHING BUT THIEVES AND I ENCOURAGE EVERYONE TO AVOID THESE SLY CRIMINALS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Well to start off with, my contracts finished and they still deducted 2 months after the last money was deducted!
Now i have requested the money to be paid back into my sccount, but it has been more than a month and they cant give me a date when it will be paid back ...
Theyre sore losers, nothing but weeklings, crying cause you dont want to give them any satisfaction anymore!
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BAIE DANKIE TRACEY (JOHANNA BOSHOFF)
I've been trying to cancel mine since August 2009. But they keep on taking my money. I haven't even used a voucher. yes i printed one, becuase you have to to be able to get the contact details of the company. but when i phoned to make the appointment, The number did not exist. So after more than a year they have been deducting R195, R295 and this morning R305 from my account every month, sometimes even twice a month.
And when you complain about it they have all kinds of excuses!
STOP TAKING MY MONEY TOO!
I Need to cancel, but struggle to do so
I joined Amazing Vouchers beginning 2008. Has only used their vouchers maybe twice. Some stores/companies just "dont belong" or " is not part of Amazing vouchers any more. I struggle to stop my debit order. The only way for me to stop them is to withdraw all my money, and open a new account, which means that I would have to let all my account like...
Read full review of Amazing Vouchers and 11 commentsCan not use their vouchers!
I joined amazing vouchers because i thought i would get value for money but up to so far i am just losing money every month. They offer vouchers ok, but they forgot to mention that their beauty vouchers are for whites only and they don't take into consideration where you reside. How do they expect you to travel +_ 70 km to claim a voucher. I believe this company is a scam and they don't have any happy clients.
Read full review of Amazing Vouchers and 33 commentsThey are not all that they say they are!
My name is nadia i was very excited when i got a call from amazing vouchers to hear the fantastic vouchers they have for only r195.oo you get r3000.00 worth of vouchers ranging from beauty products to pets... well what a load of bull... oh yes they do have all these vouchers, but you only have access to these vouchers if u have internet and believe me this is not the the first thing they tell you... anyway lucky for me i have access at work... and all the vouchers are all unknown shops, parlous etc... and once u have printed this big page called a voucher from the net you must phone and make an appointment for them to see you and they can only see you when they have the time not you... I'm just to pissed to go in detail i wanted to cancel my contract only to tell me that i am bound to it for the next two years... i am not resting until they cancel i am taking legal action...
you know what I just received a call as well and I was so convinced I was going to give her my banking details because i asked her to call back in a while, as my instinct just told me to check them out first. so thanx alot to everyone for letting the rest of us out there know. You guys should really do something about amazing vouchers, they cannot scam people out of their money and dont deliver waht they promised, they should be exposed, and they cannot refuse to terminate their poor service, a good company keeps the consumer happy. Something must be done to stop more people from becoming victims
An agent of amazing vouchers has been calling me and telling me to join amazing vouchers, i was about to give them my banking detail sotha R195 can be deducted. Thank God i decided to check whether amazing vouchers is not a scam. I NEARLY BECAME ONE OF THEIR VICTIM.
I also have the same problem. If you get out of this contract please let me know how. I am in a flat spin. I was under the understanding that I could terminate the contract any time! Now when I try to end this contract they tell me that I cant.
I have the same problem with this and I must say it is the biggest rip-off ever, Good Luck Nadia and please let us know if you manage to get out of this, two years is long time to be paying R195 for nothing
What they say is not what you get!
I joined up with Amazing Vouchers with the understanding that I would be given access to vouchers worth R3000.00 per month for a small subscription of R189.00 per month. The nice sales man told me I wouldn’t even pay a cent to redeem these vouchers. I have the recorded conversation. I got a rude awaken the day I got my membership number, only to discover that in order to use these vouchers one would have to make use of their selected service provider, pay for a service first. Tell me this is not a scheme, and from today on I will believe am worse than stupid. Sadly am not the only one that has been taken for a ride, I know some other people that have been robbed. I tried to cancel the membership but they insist am bond to a contract. They have not fulfilled their side of the contract but they still insist on taking my money every month. Unfortunately for them I can’t take this laying down am taking legal action.
X is jammer mar x sien nie meer kans vr die dinge vn julle nie x ht nog nie eers vn julle diens gebruik gemak nie want x ht nog niks vouchers ontvang nie
Please help me cancel my contract because I am paying for a service that I am not using, thank you
I joined amazing vouchers and the agreement was that they will deduct R150 from my account, to my surprise R220 was deducted from my account when I never even made use of their so called vouchers..And please give me my money back...I didn't even get a SMS or an E-mail nothing..
I wanna cancell my account on you guy coz i dont have the sim card and the voucher even ..and you keep deducting money wheres i do t even use your airtyme.please councelle my account im not interested. Thank you
They refuse to cancel the subscription and fraudulently debiting my account now there are failed debitr order bank fee on my account everyday for the unauthorized debit and they refuse to refund for the bank charges its been happening for 2 years and they refuse to remove it
I have been pro Amazing Vouchers after reading all the bad things said about them I thought it was going to be impossible to cancel but they were very freindly and helpful speak to Michelle she assisted me. Goodluck.
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Overview of Amazing Vouchers complaint handling
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Amazing Vouchers Contacts
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Amazing Vouchers phone numbers+27 215 255 300+27 215 255 300Click up if you have successfully reached Amazing Vouchers by calling +27 215 255 300 phone number 19 19 users reported that they have successfully reached Amazing Vouchers by calling +27 215 255 300 phone number Click down if you have unsuccessfully reached Amazing Vouchers by calling +27 215 255 300 phone number 16 16 users reported that they have UNsuccessfully reached Amazing Vouchers by calling +27 215 255 300 phone number9%Confidence scoreCustomer Service
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Amazing Vouchers emailsinfo@amazingvouchers.com100%Confidence score: 100%Supportmarketing@amazingvouchers.com77%Confidence score: 77%salesrecruitment@amazingvouchers.com75%Confidence score: 75%
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Amazing Vouchers addressPostnet Suite #212, Private Bag X335, Cape Town, 8000, South Africa
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