CB Airlines and Air Travel American Airlines no respect for its customers

American Airlines review: no respect for its customers 14

newman

Sep 12, 2006 12:00 am EDT

Review updated: Mar 11, 2023

Featured review

I am a "gold for life" american aadvantage member. Unfortunately, I am now disabled from a spinal cord injury I suffered 4 years ago. I have traveled 4 times in the past 4 months, and 3 of those times decided to take a different airline for the following reasons.

1.in all 4 cases, I was unable to use my miles to upgrade from coach to either business class or first;

2. When I called in advance to request a bulkhead seat in coach, I was told that it was "held for airport check-in," but that they would "put a note in my record" so that the agent at the airport wouldn't give it away. I got to the airport over an hour before the flight was scheduled to depart, and of course, it was given away. I was told by the gate agent that there was "no such thing" as a hold on a bulkhead, and that it was first come, first served

American has no respect for its customers, including its longtime, loyal ones. I have now switched to jet blue, since they have put my disability into my permanent record and I am able to reserve the bulkhead seat in advance when I make my reservation

14 comments

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1 comments

May 10, 2008 2:03 pm EDT

You are correct about AA not having any respect.

I took a flight today and found that the air hostess was plain ignorant and very rude.

1. No greeting when entering the plane. Just a dirty look.
2. Stuffs a card in my face without speaking and then indignantly states that she needs a verbal response acknowledging I was in an exit row.
3. Woke me up to make place an empty cup into her trash bag.
4. Prevented me from leaving the aircraft by placing her hand acrss the aisle until she had finished telling me I should not stand until she says so.

I will be reporting this ignoramous to the airlines.

Bonnie Biles

1 comments

Bonnie Biles of US

Aug 15, 2018 7:13 pm EDT

Verified customer

Test to see if u received my complaint

J. Askew

1 comments

J. Askew of US

Oct 15, 2018 6:02 am EDT

Sophie the airline helpers was very rude. Despite being military, she refused to let me seat in the empty seats in row 12. And said I couldn't afford the upgrade. No one should feel less than on a flight

Dave RF

1 comments

Dave RF of US

Feb 12, 2019 1:14 am EST

Verified customer

I find it very frustrating when I see many passengers with carry on baggage exceeding your dimensions Required. I conform with your rules and I find it offensive that others allowed to bring on much larger baggage. I would love to do the same so I don't have to check in any luggage .
Why do you allow this ?

Laura LaBoone

1 comments

Laura LaBoone of US

Feb 25, 2019 5:30 pm EST

I recently had the gate door closed in my face after their flight being delayed. We made up the time in the air but were in the plane after landing for 20 minutes. This was a late night flight into Charlotte, with many passengers to Columbia, Asheville, Raleigh, Pittsburg missing the last flight of the day by MINUTES. They would not hold the planes as that would make their stats go down - I was able to wave to the pilots, who waved back, but did not open the doors. The flight attendants in the airplane as well as at the gate was sarcastic and seems to not care that I had to decide whether to pay for an overnight hotel room or take a $300 Uber to my final destination.
I then tried to call to complain BUT THERE IS NO NUMBER THAT I CAN FIND TO TALK WITH A HUMAN! They knew that many passengers were only minutes away from missing their connections and zero concern ... no kindness, no flexibility. very disappointing experience

K Sargent

1 comments

K Sargent of US

Apr 21, 2019 7:22 pm EDT

Apr 19 travel weather delay and then flight canceled of a hydraulic issue. Shuttteled to Wyndham hotel presented voucher got a room. Now have to pay for the hotel because AA has no evidence that the voucher that they gave me ever existed.

Dreu Viola

1 comments

Dreu Viola of US

Apr 27, 2019 2:55 pm EDT

Flight AA 2602 was cancelled the night before departure on 4/20/19. The next available direct flight is 4/21/19. We are traveling with 2 small children. Our lodging is $450 per night and not eligible for a refund. We lose a day of vacation, $450, miss Easter. I want to be compensated for our room we will not use and the cost of the airline tickets

Smithmarks

1 comments

Smithmarks of US

Oct 07, 2019 9:38 pm EDT

Verified customer

Finished a meeting early in DC, so can catch the earlier flight. (National to JAX) NOPE. Even though there is room, you don't have "status!" Agent at Gate says nothing he can do! Thanks American Airlines for the customer service!😡. My original flight was then delayed 1 hr and the next day I got an email with GOLD status!

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Luis Pezzini

1 comments

Luis Pezzini of US

Nov 20, 2022 3:01 pm EST

Ema Zoltzman 203341

ema does not hold a high school diploma, she altered her sisters Hollywood High school diploma. She was let go from Delta for doing this and also altering to get people to qualify for travel.

very dishonest person

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Roberta Davis

1 comments

Roberta Davis of US

Dec 04, 2022 11:25 pm EST

I was on a flight on 11/16, locator DJBHRZ, and applied for the AA card through Barclays Bank. There is no record of this applicatiion and I am worried my information has been compromised

Terry Hoyt

1 comments

Terry Hoyt of US

Dec 31, 2022 2:54 am EST

flight 3012 from CID to FLL had a computer problem so we had to get off the plane and could not leave until the next day. We missed a day and a half of our honeymoon. had to pay the ocean manor for a 7 night stay and were only there 6 nights . Terry Hoyt and Pamela Linnell This was on December 1st.

lemerso1

Roochester, US

1 comments

lemerso1 of Roochester, US

Feb 06, 2023 6:39 am EST

Date 2/27/2022

Confirmation #QMJBRE

My luggage was damaged due to a sheen oil aerosol can being dented. My suitcase of a five piece set is now damage. I died a claim independently with my travel insurance (AllianzGlobal) but instructed from American Airline due to times limitation, AA would not honor the damages

lemerso@yahoo.com

Hinda Montil

1 comments

Hinda Montil of US

Feb 11, 2023 9:20 pm EST

I have always taken flights from Perth Australia through to Austin Texas for over 20 years with qantas and AA all on an international ticket which had baggage’s included in the ticket, and I am a Qantas member so I am allowed 3×32 kg allowance all on the one ticket. I was unfairly charged $201 at Austin for my second bag of 42lbs.

Jgb1098

Santa Barbara, US

1 comments

Jgb1098 of Santa Barbara, US

Mar 11, 2023 3:17 pm EST

Today March 2, 2023 The wait time to talk to a human being (even on their elite customer status line) is 3 to 4 hours. That’s how long it is to get a call back. You call that customer service? Really?

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View all American Airlines reviews and complaints

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American Airlines emails

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Support

American Airlines address

4333 Amon Carter Blvd, Fort Worth, Texas, 76155, United States

American Airlines social media
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Nov 18, 2024