KissandFly / TTN
Reviews and Complaints

They are fraudsters! They charge $621.68 USD for a seat upgrade on two flights and hold it for two weeks. Following that, they send a "regret letter" informing passengers that they will be unable to upgrade seats for one journey. They gave a refund of $130 USD, which was less than 20%. WHAT A FRAUD!

Customer service is poor; they do not return emails.

Their address:

TTN GmbH TTN Eesti OU Harju maakond, Tallinn, Kesklinna linnaosa, Jõe tn 3-302, 10151

I wanted purchase tickets for me and my husband but i never received valid confirmation but money was transferred on 22d of June and i received email saying that my order was cancelled and money is unlocked

untill today i never received my money

everyday im receiving the same answer from their CS that it will be refunded within 24 hours

please let me know if anyone had the same experience and if the money was actually refunded ?

I didnt know that SkyScanner is working with scam third parties !

please avoid this terrible agency and buy tickets directly from the airlines

I booked 4 tickets, within 10 mins of the booking i received an email indicating i have to click "pay" to confirm and verify but it seemed fishy to me so i didn't click pay however somehow my payment was still processed and said it was pending issuing the documents. I emailed customer service right away asking to cancel as I was not comfortable proceeding but they said the seats have already been assigned and tickets will be coming soon. I called the airline one hour later and the airline had no record of any reservations under any of our booked family members. I have asked over and over for a refund as clearly seats have not been assigned and I am not comfortable proceeding and am no longer getting a response. Please refund as the airline itself (lynx) recommended that i stay away from this travel agent and book elsewhere.

I tried twice to book flights available on kissandfly.com. They collected payment, confirmed the booking, and then held on to my money for nearly a week "pending ticket issuance". Then they canceled the reservation both times, blaming the airline. The flights I tried to book were on Air New Zealand, and when I went to the Air new Zealand site to double check I discovered that those flights and routes were not available on Air Zealand. This company is a total scam and I am now having to get my bank involved to ensure I am refunded.

I dont write a lot of reviews, but feel this is a PSA duty. Avoid at all costs.

These people are criminals. I needed to change my flight. I found a flight that I wanted to book on the airlines website. I requested the change on KissandFlys archaic website.

The cost on the airlines website was $299 if I were to buy the ticket outright. Kiss and Fly quoted me over $1,300 for the same flight WITH my $237 flight credit added. They included a consulting fee along with a payment surcharge and airport fees in the quote.

I cannot stress how important is to put companies like this out of business. Please please NEVER use these scammers!

User's recommendation: Please please please don’t use at all costs!

Monetary Loss: $771.

Preferred solution: A flight credit with the airline booked with KissandFly.

KissAndFly Cons: Complete fraud.

I don’t write a lot of reviews, but feel this is a PSA duty. Avoid at all costs. These people are criminals. I needed to change my flight. I found a flight that I wanted to book on the airline’s website. I requested the change on KissandFly’s archaic website. The cost on the airline’s website was $299 if I were to buy the ticket outright. Kiss and Fly quoted me over $1,300 for the same flight WITH my $237 flight credit added. They included a “consulting fee” along with a payment surcharge and airport fees in the quote. I cannot stress how important is to put companies like this out of business. Please please NEVER use these scammers!

I booked a flight ticket for SF to EWR. This was one way ticket. These scammers booked a saver ticket and did not inform me as well. When i called them to change the flight reservation they denied. I got the Alaska airline reference number and called Alaska airline and they mentioned on the saver ticket I am eligible for 50% refund and asked me to connect with the third party.

Now, talking about their operators. Some of the operators are bunch of unqualified people who does not even know how to talk to people. Super rude and does not want to work.

I am still struggling to change my reservation and they are not helping at all. No where on my ticket or while booking the ticket they mentioned that this saver or non refundable. Even the alaska airline mentioned you are eligible for 50% refund and these scammers are not giving me back. worst people. and fraud way of making money.

Alaska reference number - LYGLPO

Kiss and Fly booking reference - IA2L0NGJ

I booked a flight with them, then they canceled one of the destinations offering a substitute after a couple of days. After several emails, I told them to cancel it and then, I can not travel, you ruined my fight. Then the real scam began, and they send a refund for the canceled ticket. and took over 700 $. I paid for luggage but they did not mention it in any of the documents, but it was shown on my account on their website. Right now, I missed my flight and lost my money. I even contacted all the airlines and notified them about this agency. The one they said canceled the flight, said they had no recollection, and that the travel agency never asked for a refund for me.

I am notifying the authorities about them, every travel agency, every airline, even reporting their headquarters office to the police.

Do not use Kiss and Fly at all costs. I don't usually leave online reviews, but my experience with Kiss and Fly was so horrible that I feel I have no other choice. I purchased a fare via their site that was listed as "Economy," but when I was issued the ticket, it was a Basic Economy "saver" fare. As soon as I saw the discrepancy, I called right away (immediately after purchase) and Kissandfly refused to do anything to rectify situation. When I called the airline, they said they would extend 24-hour grace to provide a refund, allowing Kissandfly extended time to make this right, and yet still Kissandfly refused to take action, telling me they needed more time to process my refund request before finally telling me that they would not issue any sort of refund. I was a victim of false advertising and treated rudely by their customer service staff on top of that. I will be pursuing all means to fight this scam -- filing a credit card fraud claim, registering a complaint with the U.S. DOT and BBB, and looking into other legal options. Does anyone have any other recommendations for how to recoup this loss?

I asked United Airlines to refund the amount for the postponed flight and they responded in 2-3 days saying that they have sent a refund notice to KissandFly (travel agent). Thereafter, I sent a ticket refund request within the portal on KissandFly on Jun 19, 2022 for my flight from EWR to ITH having booking reference: FQOL4F9O. I have sent multiple follow up emails and they keep saying they are still processing. It's been around 11 months and I have not received the refund yet. Your help is highly appreciated

Thank you

Regards,

Pardeep Kumar

on 10/01/2022, my flight number FLH6V434 was canceled for bad weather and had to buy a different ticket. I did ask for a refund and supplied all the information at that time to kiss and flu now we are 04/02/2023, and still showing as being processed, and customer service, after 7 calls not willing to help. It has been now 6 months since a refund on a ticket that the airline canceled.

now keep in mind this flight was canceled while we were driving on our way, and our hotel's car rentals were all where booked they sent an email at 03:53 am on the morning of the flight. luckily I checked my emails, but as I said earlier, we had hotels and car rentals booked so we had to find another flight real quick on our own to even make it there.

please see all the pictures added

I searched through MOMONDO and I booked a ticket containing 4 flights, and after a couple of weeks, I got an email that one of the airlines had canceled their flight, and their substitution was a flight after 2 days. I kept sending emails that this is not acceptable you ruined my whole flight, they kept arguing and giving different answers. Then when I said I want to cancel everything, I received an answer in a couple of days that they will fine me for the canceled tickets and they will also take a service fee for each flight (90$x4).. so in the end I will receive almost 230$ out of 973$. I did not accept that and I made another request for just the canceled flight to be refunded, that was over a month ago, and they keep replying that they are waiting for a reply from the airline and that they are following my case. I also told them that I have my visa rejected(which is one of their refund rules, that I can have a full refund if it was rejected) The flight is scheduled after 10 days, and I am sure that after that their answer will be that I can not have the refund back because I passed the time.

Their whole process was full of delays, and every time I get different help staff with the same email but signed with a different name. First I got a reply in a couple of days, and now over a month no reply at all!

In addition, when asking about the itinerary tickets they sent me different from the one I received by email (when I booked it, I paid an extra 300$ for luggage ) they did not mention even when I asked them about it they change the subject. And when confronting them about it, they give an irrelevant answer.

We booked and paid for airline tickets, money was taken out of our accounts and within 2 hours we receive an email stating we need to pay more money for the flights as the price had changed! I have been flying for 20 years and had never had this happen that you pay more after already having paid for the tickets.

This is unheard off. This was an extra $100 almost! We would have been better off choosing any other company and paying the extra $ for upgrades as opposed to this stress.

I was denied boarding to a flight booked from your site. They said that I need visa for the connecting flight through Abu Dhabi that your system suggested. Since I made urgent business in Berlin I had to rebook a flight the next day. The flight itenary has been attached to this complain.

Flight from kochi to Berlin on 13 January

PNR number - Z9FIMB

Email:[protected]@gmail.com

Sept 21 2022 purchased two tickets from Miami Florida to Manila Philippines for $1640.52 each ticket . Booking reference YFHSGCLC. Reviewing the credit card charge there was an additional $410 dollar charge. $205.00 per ticket. When I booked the tickets there was no mention of the additional charge of $410.00. I believe this was a major mistake costing additional financial pain to our family. If it wasn't a mistake than they are guilty of concealing the additional charge until the credit card charge was revealed. I am hoping this can be resolved and the additional charge reversed in short order. Passengers Rosario Cunningham and Rita Corocoto respectfully. Thanks again for your support and hope to hear from you soon concerning this matter,

On 8/19/22 I bought international tickets for a family of five for a trip starting on 12/23/2022, paying over $7,800. Later I discovered that for four out of five travelers, the airline had no record for two legs of the journey. After trying for over a week to get Kissandfly to rectify the error, and with no resolution I sight, I asked them for a refund. They have not refused but are using delaying tactics, saying it may take several months for the issue to be resolved. As this incident is in no way my fault, I would like an immediate refund.

I bought insurance on my flights. When I asked them to change the flights or give me a refund they refused. They have taken $475 CAD from me.

They have sent me emails saying According to your reservation tariff, it is not allowed to change the date and itinerary of the flight.

Why did I buy insurance if I can’t get a refund or change my flight.

This company is a sham.

I booked tickets for my uncle to come to Jacksonville from Orange County, California, booking number INQG7HAX. He has 3 members accompany him during the trip. Few days before the flight, his mom died. The trip must be cancelled because he had to take overnight flight to go to Vietnam for the funeral. All other companions would not take the trip since the main person who was directly related to the trip was not able to go. Per most airline rules, if your direct family member dies, you have right to get full refund of your tickets. Some airlines also refund the companion's tickets. I submitted the deadth certificate and relationship proof to Kiss&Fly.com. When I submitted the claim for refund, Kiss&Fly denied the claim as the whole, stating that the mother of one traveller died, not the other 3 companions', so no refund will be issued, even the refund of the ticket which belongs to the person whom his mother died. They kept declining the claims until the date the flights started, then they turned around and said the change was no longer possible. Their phone number is not reachable and no human customer service is available. They appear to be a scam.

I have booked 2 tickets for me and my wife for Cancun this year.

On the return route we have a layover in Miami. We asked the USA Embassy in Romania about the visa and the first available date for interview is 30 January 2023. Our flight is on 08 December 2022. I sanded plenty of email and requested a change of tickets thru Canada to avoid USA but with no solution from their side only to cancel the tickets and lose all the money. I sent to them photos with the alternative route available on their site but the same robotic answers. I told them several times that I will pay the difference in fair and their fees for handling this one, but the same automatic response to cancel the flight.

Now I m reading all the complaints about mytickets.ae. One thing I can't understand how this people still in the market. No one take action against them. Mostly they are active in dubai. How can this happen till now. How can no body ask or verify this company. Not even Google. Who advertise them. In my opinion the Google company is with them. They are partner like. Coz Google is the one who advertise this website. Mytickets.ae is on our search engines. Google also take money from them. For advertising there scam.

Back in 2020, I had a flight that was cancelled due to the start of the covid pandemic. After some struggle (due to KissAndFly initially not providing required information to United Air to honor the refund) I was finally able to get an approval from United Air that I will be refunded. However, the airline told me that they cannot send the money to me directly because I booked through KissAndFly. Instead, they will send the refund to the KissAndFly, and then KissAndFly is supposed to send it to me.

KissAndFly then requested that I provide them my bank information so they can initiate an international wire transfer to my bank account. I thought this was rather strange as I paid by credit card, but okay as long as I can get my money.

I sent them my bank information as requested, then after a few days I visited the KissAndFly website and noticed that my ticket status had been changed to "Refunded". I was glad to see that things were moving along as they should be. I even got an email from their support team that my refund had been processed and I will receive the funds within 10 business days, great!

It has been now almost two months and still no refund.

Every time I contact them either by phone or email, they assure me that my money had been already sent over a month ago and I should be able to see it in my bank account. They can offer me no proof of this wire transfer to my bank, even though they say they will send me a document with the details of the transaction", they have not sent me anything of the sort as of yet.

As far as I am concerned, United Air sent them my refund money, and they are keeping it for themselves instead of giving it back to me. Until I receive my money, I consider this to be blatant thievery.

My booking number is HHZVDW. I will keep this review up until I receive my money. Once I get what is rightfully mine, I will update it.