AmeriDream Fence & Deck’s earns a 3.2-star rating from 9 reviews, showing that the majority of customers are somewhat satisfied with their installations and services.
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This Place is a Joke They take your deposit and ya chase them Ignorant salesman Joe *** or could careless of any Craftsmanship in regards
This Place is a Joke They take your deposit and ya chase them Ignorant salesman Joe *** or could careless of any Craftsmanship in regards to fence If you like your neighbors dog purchase a fence from AmeriDream with the gaps in the fence your neighbors dog will wander over
Scheduled appointment with them and they cancelled the guy called 1 hour before the appointment claiming he had car trouble I rescheduled with
Scheduled appointment with them and they cancelled the guy called 1 hour before the appointment claiming he had car trouble I rescheduled with them a second time and he called yet again talking about he had an issue he had to take care of with his daughter I was ready to pass but their office called this time and asked if I could reschedule one more time which I did reluctantly and low and behold another NO SHOW they didn't he bother to call this time! Good luck!
Went to go get the permit, for our install scheduled for tomorrow, but the company isn't up to date with their license & insurance
Went to go get the permit, for our install scheduled for tomorrow, but the company isn't up to date with their license & insurance. Spoke with Sarai to find out what's going on, license & insurance have been inactive since March . To make matters worse, they took out deposit and won't return our calls. We've left messages on ext. 301, 302, 304, and 305 as well as the general mailbox with ABSOLUTELY NO RETURNED PHONE CALL & NO REFUND. We're trying to give them a chance, but this is ridiculous, and our experience with this company just keeps getting more and more unprofessional. Jesus be a fence, cause it doesn't look like we're gonna get this one!
AmeriDream Fence & Deck Complaints 6
We had a fence installed by AmeriDream 07/30
We had a fence installed by AmeriDream 07/30. Per the contract, there is a 5 year warranty installation and a lifetime warranty on materials. The fence is leaning and needs to be secured. For the last 8 weeks, I have called the office and left messages. I have sent emails to their office. I have sent various text messages to the sales person involved in the transaction. He replies back that he will let the office know. No one call backs to schedule service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fence was damaged in a wind storm, contacted them to perform repairs. Repairs were advertised as using all new material, allowing me to keep anything salvageable for future repairs. Materials took months to arrive and the install got pushed into winter. After everything melted, I realized they used damaged material from the collapse mostly, with the remaining material not matching. All the old material was used and carted away without my knowledge. Sought answers directly and was told a maintenance team would meet me at the house to fix the issues...they never called or showed.
Fence was damaged in a wind storm, contacted them to perform repairs
Fence was damaged in a wind storm, contacted them to perform repairs. Repairs were advertised as using all new material, allowing me to keep anything salvageable for future repairs. Materials took months to arrive and the install got pushed into winter. After everything melted, I realized they used damaged material from the collapse mostly, with the remaining material not matching. All the old material was used and carted away without my knowledge. Sought answers directly and was told a maintenance team would meet me at the house to fix the issues...they never called or showed.
Ameridream installed our fence
Ameridream installed our fence. After the storms in August , our fence needed repairs. After several phone calls, Bert came to give us an estimate. It took several phone calls to actually get the estimate to give insurance, although the fence is less than 5 years old and should be covered under warranty. We only need a gate repaired and 5 new posts. Since we aren't going to replace the entire fence, like their estimate was based on, they can't be bothered with us. They don't answer their phones, and Bert ignores us. I talked to him in September, October, and November. I called again today, and no answer. I understand there was a supply issue, but their actions are shameful.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is AmeriDream Fence & Deck Legit?
AmeriDream Fence & Deck earns a trustworthiness rating of 83%
Highly reliable. Use their services with confidence, yet trust but verify.
By resolving 83% of 6 negative reviews, AmeriDream Fence & Deck is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Ameridreamfenceanddeck.biz has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ameridreamfenceanddeck.biz has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
- Ameridreamfenceanddeck.biz has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ameridreamfenceanddeck.biz may offer a niche product or service that is only of interest to a smaller audience.
- AmeriDream Fence & Deck protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
On October 25th, I signed a contractual agreement and paid to have a fence installed
On October 25th, I signed a contractual agreement and paid to have a fence installed. It wasn't until recently that my next door neighbor had a company installed a white fence to replace their old red fence. I noticed a few weeks ago that Ameridream installed and secured sections of my fence to my neighbors old red fence and did not properly install my fence. The entry gate was not properly secured to a post. On April 2nd, I left a message and did not receive a response. On April 6th, I spoke with Aylin Serrato from Ameridream and provided her with photographs of the issue and was told she would forward the photos and information to her supervisor who would contact me within a couple of days. I didn't hear back from them and left 2 additional messages on April 9th and still have not received a response.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a fence from AmeriDream on April 3
I purchased a fence from AmeriDream on April 3. The installer assured me it would last 20 years. However, we now need to replace 3 posts. A representative inspected them on April 14, and offered replacement for $300.00. We accepted and requested prompt service due to heavy winds affecting the fence. I followed up on April 28, as I hadn't heard from them about scheduling. I was told they would come the following Saturday. Despite multiple calls and messages to the office and individuals involved, and providing my credit card details for lumber charges, there has been no action or response regarding my job.
The complaint has been investigated and resolved to the customer’s satisfaction.
They installed a fence 6 months ago
They installed a fence 6 months ago. It has mismatched panels and a damaged panel. The gate does not open and close properly. Because of this have to leave gate propped open. I am having an inground pool installed where i cannot leave the gate open upon completion or i will be fined by village and also safety issues. The gate is damaged now from not being able to close and open properly and banging around with the winds. A sales rep came out to price our a new job which he was unaware that he was coming to a property that they had already done because they do not respond to phone calls or emails. He told me the fence would have to b replaced and its under warranty. No one has contacted me since aside from saying they recieved my emails with no resolution to fix the problem. I have to hire a new fence company now as my pool is almost finished. ive asked them to fix it, no response, what i really want is for them to take down the fence and give me money back as i now have someone else coming replace the fence. It's under warranty and they will not honor that. They should no longer be in business. i want them to take down fence and refund my money
The complaint has been investigated and resolved to the customer’s satisfaction.
About AmeriDream Fence & Deck
The company is committed to providing services designed to meet the unique needs of each client. They offer an array of products including wood, vinyl, and composite materials that can be tailored to suit specific preferences. The team of skilled professionals at AmeriDream Fence & Deck has the expertise to handle installations of all types, from basic fences to elaborate custom decks and patios.
AmeriDream Fence & Deck uses only the highest-quality materials available in the industry, ensuring that the finished product is both durable and visually stunning. Their experienced craftsmen are committed to providing exceptional workmanship that withstands the test of time.
Apart from their exceptional fencing and decking services, AmeriDream Fence & Deck is also committed to providing outstanding customer service. Their team is always available to answer any questions that clients may have and provide guidance on the best options for their specific needs.
In conclusion, AmeriDream Fence & Deck is a reliable and results-oriented company that has successfully met the needs of countless customers across the United States. Their expertise, attention to detail, and unwavering commitment to customer satisfaction make them a top choice for all fencing and decking needs.
Overview of AmeriDream Fence & Deck complaint handling
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AmeriDream Fence & Deck Contacts
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AmeriDream Fence & Deck phone numbers+1 (815) 726-1127+1 (815) 726-1127Click up if you have successfully reached AmeriDream Fence & Deck by calling +1 (815) 726-1127 phone number 0 0 users reported that they have successfully reached AmeriDream Fence & Deck by calling +1 (815) 726-1127 phone number Click down if you have unsuccessfully reached AmeriDream Fence & Deck by calling +1 (815) 726-1127 phone number 0 0 users reported that they have UNsuccessfully reached AmeriDream Fence & Deck by calling +1 (815) 726-1127 phone number
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AmeriDream Fence & Deck address1419 E Cass St, Joliet, Illinois, 60432-2605, United States
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AmeriDream Fence & Deck social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
Recent comments about AmeriDream Fence & Deck company
We had a fence installed by AmeriDream 07/30Our Commitment
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Went to go get the permit, for our install scheduled for tomorrow, but the company isn't up to date with their license & insurance. Spoke with Sarai to find out what's going on, license & insurance have been inactive since March . To make matters worse, they took out deposit and won't return our calls. We've left messages on ext. 301, 302, 304, and 305 as well as the general mailbox with ABSOLUTELY NO RETURNED PHONE CALL & NO REFUND. We're trying to give them a chance, but this is ridiculous, and our experience with this company just keeps getting more and more unprofessional. Jesus be a fence, cause it doesn't look like we're gonna get this one!
Scheduled appointment with them and they cancelled the guy called 1 hour before the appointment claiming he had car trouble I rescheduled with them a second time and he called yet again talking about he had an issue he had to take care of with his daughter I was ready to pass but their office called this time and asked if I could reschedule one more time which I did reluctantly and low and behold another NO SHOW they didn't he bother to call this time! Good luck!
This Place is a Joke They take your deposit and ya chase them Ignorant salesman Joe *** or could careless of any Craftsmanship in regards to fence If you like your neighbors dog purchase a fence from AmeriDream with the gaps in the fence your neighbors dog will wander over