Amoma.com
Reviews and Complaints

Honestly, they are the worst of the worst. People, I recommend you to use other websites for booking, thank god the choice is enormous.
So here's my story. I booked a room in New York, but by mistake put wrong dates. I thought all I have to do is to cancel it, but it was impossible.
I wanted to find out how to contact the company itself, but they said they can't provide me with information like this. so I could call them and attempt to cancel, but they wouldn't share this information.
Very nice. You're simply the worst on earth.

My complaint has to do with the non-existent customer service that's impossible to reach when it comes to refunds. I was on hold for about 3 hours waiting for their response and didn't succeed. They hide information about my money on their website and contacting them is really hopeless.
I'm pretty sure they are scammers and recommend you to avoid them.

My holiday in Canada was ruined by the messy handling of Amoma.com. I booked a room for two persons at Executive Hotel And Conference Centre in Burnaby B.C. of Canada from July 25 to August 2, a total of eight days. Because of personal reasons, I had to check in on July 27. That is two days after my initial booking. For securing my booking, I did inform Amoma.com through its webpage on July 23.

Upon my arrival at the hotel on July 27 at 11 pm, the hotel front desk person told me that there was no reservation for me. She simply explained that no one at Amoma.com contacted the hotel management for my delay . To make the matter worse, there was no room even I was willing to pay. I sent an message via Amoma.com webpage immediately and made numerous calls, but there weren't any responses. It was unimaginable that my family had to find a place to sleep late at that night.

I did return to the hotel the next day and booked a room from July 28 to August 2, a total of five days at walk-in price. You can tell how frustrated I was at that point. How can a self-claimed trustworthy travel website continue to offer services?

On July 7th, 2017 I booked 2 rooms through Trivago for August 7 and 8, 2017 at the Residence Inn North Shore in Pittsburgh, PA. The rooms were booked by Amoma.com for those dates, booking #[protected], total cost charged to my AMEX card was $670. 4 or 5 days later I called the hotel to clarify if the reservation was for 2 rooms or a 2 bedroom suite. The hotel (or hotel call center) said it was 2 rooms, 1 for James Jensen (me) reservation # [protected] and the other room for Richard Sylvain reservation # [protected]. That's as it should be, however the cost for each room charged by the hotel for the 2 nights was $237 each, or $196 less that Amoma.com/Trivago charged me.

When I called Amoma.com for an explanation I was put on hold continually and never received an answer. The reason I used Trivago was to get the best price for the rooms, not to pay 41% more for reservations I could have made with the hotel itself. Since our stay is still 2 weeks away I don't want to risk cancelling my current reservation with Trivago at the Residence Inn North Shore, Pittsburgh. I would like a credit of $196 to my American Express card and an explanation.
Thank you,
James F. Jensen
26 Rose Creek Rd.
Leicester, N. Carolina 28748 [protected]@yahoo.com

Amoma is a terrible scam, under no circumstances don't use them!
I booked a hotel stay and after I paid I even received a confirmation message.
Several days later I decided to order some extra special service to my room and called the hotel. I was shocked when the hotel manager said that there was no reservation under my name! I explained that I made my reservation via Amoma website and he replied that in that case he wasn't surprised. Hotel manager said that I wasn't the first one who got scammed by Amoma.
I can't believe that this kind of site is allowed to do business. Is there really nothing we can do to shut them down?
Beware and avoid!

Terrible customer service
Wanted to change dates of my break to the following week due to my daughter having emergency surgery, the hotel had no problem with this but needed a little email from amoma. They tell you they are dealing with the problem but wait until its too late so they can't do it. This seems to be common practice with this agency who help no one then bombard you with standard emails and rude phone calls, stay away from amoma!

I made a reservation through Amoma, but 5 days before the trip my sister died. So I contacted Amoma, explained the situation and asked them to cancel my reservation. I asked for a refund, but they were very unhelpful and unprofessional and never provided any help. They said there will be issued a refund, but I never received my money back. Tried to contact them many times but still nothing. I am so disappointed. That was really terrible time for me and my family and these thieves made my life even worse!

I booked a room in a hotel via Amoma website. I paid for the room. When I arrived at the hotel I was told that they did not have a reservation for me. I immediately contacted Amoma customer support. Their rep said that he need to contact a 3rd party supplier first in order to resolve the problem. Later I received a call from them and was told that there was nothing they could do, so I had to find another place to stay. Amoma rep promised that they would refund me as soon as possible. But in the end they never gave my money back and even stopped replying to my messages! I later did some research and found that I was not the only one scammed by this horrible company!

They placed me on hold for over an hour so literally I had to hang up the phone. These people from Amoma do not care about anything! I wanted to make some changes to my booking, but was told that it is possible only for extra $60. This is an absolute lie! When I tried to reduce the booking from five days to four, they kept telling me they needed to "check with the supplier". Later I received a message from them stating that the room price would go up and that I would have to pay more for four days than for five. Completely ridiculous, it is not even possible! I will never use Amoma service again!