Amoma.com
Reviews and Complaints

I would like to write about my recent experience using Amoma. On 24th April I booked a one night stay through Trivago/Amoma for a one-night stay in London on 25th May. I made the payment and received the booking confirmation. However, upon turning up at my hotel on 25th May 2019, I was told by the hotel manager that no such booking existed and that Amoma had not made this reservation. There were also no rooms available that night. The hotel manager was useless in that he had no interest in even being present other than to say that Amoma have done this repeatedly. Upon contacting Amoma I was simply told that they had to speak to the manager in order for them to be able to do anything. I passed the telephone to the manager but they said that they had to call him on the hotel telephone directly. It took TWO HOURS to get this sorted alone! Amoma just kept telling me that they were unable to help me until they spoke to the manager directly. Eventually, when this happened they advised me that they could offer me a refund...which was an abdication of all responsibility, in my opinion as I needed a room immediately, or they would contact their supplier to try to find another room but this might take some time. It didn't take too long, however, as I made my position extremely clear. I walked twenty minutes to another hotel only to be told that, despite Amoma having contacted them, they had not made payment and so I could not go to my room. I waited a further hour in that hotel reception. My telephone bill both to a Switzerland number and a London number was now increasing, through no fault of my own. I was advised by one customer (non) service rep. that compensation would be offered. Eventually, I reached my room but was too late to get changed and attend the arrangements I had planned for my one night in London. I was exhausted! I had been up travelling since 4am. Since returning home, I submitted a complaint which received a disgraceful reply from a person excluding their title apologising for the 'inconvenience' but that they had fulfilled their obligations. NOT ONCE have I seen ANY level of customer service or customer care during this whole charade. I have been caused so much distress, have a large telephone bill, wasted hours of my day and had to cancel my plans on my one night in London and all that Amoma has to say about this is 'sorry for the inconvience'. Amoma's attitude is completely and utterly disgraceful. My ref number is [protected] and the booking was for 25th May. I sincerely feel that, considering the disruption and stress and cost this incurred to me some monetary compensation is owed. Saying 'sorry' is simply not enough. I'm not interested in 'sorry'. It is not acceptable to try to abdicate responsibility through saying sorry alone and Amoma should be utterly ashamed of itself for how it treats is customers.

I booked and paid for accommodation with Amoma June 2018 for an August 2019 reservation. I received my hotel voucher promptly. I contacted the hotel in October to make a special request. They responded and said there was no record of our reservation. I contacted Amoma who reassured me there was a booking and as it was through a third party the hotel wouldn't have a record of it until nearer the time but they also requested I did not contact the hotel again but went through them for requests. May 2019 Amoma contacted me and said they could not fulfill the booking but offered me a similar star accommodation in the same area, I accepted. Two weeks later they contacted me and said they now couldn't fulfil that booking and offered me another accommodation 2 stars lower and in a different area . The reviews of the new hotel are terrible and I would feel unsafe staying there. I asked if they could change to a different hotel and they have said they have no other inventory as they are dealing with a supplier. They have offered me a refund but I feel they have had my money for a year accommodation has gone up in price and now to book something similar I am going to be greatly out of pocket.

Hotel Booking Reference: [protected]

Booking Id: [protected]

Customer: [protected]

Hi,

My name is Khairul From Malaysia. I woulf like to request for refund as the hotel is not able to provide my room. My Family & I reached the Grand Ion Delemen Hotel Genting Highlands at 3pm. Till now 7pm the hotel is not able to provide us our room & many other guests too. We have been asking for refund. But the asked us to refund from the website that we booked. We are truly disappointed. Ruined our holiday. We really hope to refund our money as the fault come from the Hotel.

Kindly contact me at +[protected] or m.[protected]@yahoo.com.

Thank you.

Amoma is being reported to BBB. They charged me almost $300 and did not give me a booking. When I called Customer Service, I was on hold for over 20 minutes. Worst company I've ever experienced! DO NOT BOOK THROUGH AMOMA! Every one that had a bad experience should report them so they get put out of business! I urge you all to report them to the BBB!

In Atlanta for a conference and told to book with Hampton Inn Buckhead on Piedmont Rd. I booked with Amoma for Hampton Inn Buckhead on Piedmont. Arrived to Atlanta to check in and was told that my conference was at the Hampton Inn Buckhead on Piedmont a few yards up. There are two hotels of the same name on the same road. I contacted Amoma to see if they could simply move my reservation from the booked Hampton Inn Buckhead on Piedmont Rd. to the correct Hampton Inn Buckhead on Piedmont Rd. and was told no.

Amoma, One of the best scam of 21st century, they are well equipped with all the tools to fool and cheat people by doing fraud.

Amoma pretends to provide the hotel booking but they only reserve it without sending money to hotel. So, when you reach there, the hotel will say they have not received the money and it is only reservation booking and you will have to pay the entire money again. While Amoma will say that they have suppliers for booking and they will pass the time.

It is a wonderfully designed scam to fool people. They only do the reservation booking by taking full stay amount. It is their business...

Don't get fooled and caught by Amoma

#Travel #Hotel #Booking #Journey #Ammoma #scam #Amoma #fraud

‘amoma.com — pictures displayed on our end are only for general guidance'! they told me that when I've contacted them to tell that this is not the room I've booked after I saw photos on their offer. They submit to offers nice hotels pictures. When you arrive at the hotel you will be surprised to see the room in poor condition. In case the hotel staff will find your reservation at all. There are a lot of feedbacks that people can't find their reservations in hotels.

I've already contacted amoma.com quality service team and gave them all information including invoice on an amount which I was charged additionally in the hotel to get smth similar I've booked, smth similar to what they are selling on their website. Amoma.com quality service representative told that amoma will not return me additional costs which I've paid. And told that pictures displayed on their end are only for general guidance. I disagree with that and replied with an email once more. Amoma proposed me a 10% discount for my next booking (there are a lot of codes on the internet..). But even didn't give me that code. Told to contact amoma for this code. Thank you, but I will not. I will not book with them any more. I'm adding photos. 1st one what I expected to get. Last 2 what I've received.

The reservation was made at jury's in Newcastle to provide a family overnight stay with 2 adults and 2 children (Under 11) when the voucher came back it stated 1 guest? I contacted the hotel initially and confirmed their rooms do accommodate 2 adults and 2 children and they could leave a note to make up an additional sofa bed in the room, however AMOMA had to confirm the amendment to the booking. Initially AMOMA said they would contact their third party provider to change, they didn't usually make amendments to a non refundable booking but as was their error they confirmed they would get this amended swiftly. But 4 days on and 2 days before I'm due to stay I'm still waiting for them to confirm THEIR error and amend. Of course this was a non refundable room otherwise I would of course have cancelled and made another booking with another company or the hotel direct! I cant believe I'm having to sit this out. I cannot find a room now at this late stage in a busy weekend in a city, the cheapest room available is a suite in a 4 star hotel at £300+. What on earth can be so difficult about making an amendment which was as a result of THEIR system error!

We booked 2 nights at Crowne Plaza, Vilamoura, Algarve 14th/16th Nov 2018 ref no. [protected]/[protected] via Amoma, we paid for half board because we read their buffet breakfast and buffet dinner were excellent. On arrival we were told by the hotel that there was no buffet dinner the hotel was only serving meals from a set menu describing it as a la carte. We were to say the very least very disappointed and had no option but to eat from their set menu as we had paid for dinner. The meal was not a la carte i.e. tomato soup for starter followed by a pasta bake - had better food served in a pub! We would never have paid for half board had Amoma explained that there would be no evening buffet in low season, we would have gone for breakfast only and saved a substantial amount of money. We have been misled by Amoma's description of the hotel's half board and as a result our holiday was very much spoiled by the unpleasant dining experience., especially from a 5 star hotel.

We therefore would like Amoma to refund the cost of paying half board.

look forward the hearing from you

yours sincerely
Mr and Mrs H. Akrich

11/9/18 and 11/10/18: I found Amoma via Trivago yesterday. They advertised a hotel room at the Beverly Hilton for a rate of under $300 per night. The site says that my hotel room is confirmed for both nights. However, when I speak to the employees at the hotel, they have no such reservation. They also say that they are overbooked for both nights and they will not be able to accommodate me.

I contacted Amoma last night and tonight. They keep begging me to give them more time. My reservation is in 1 day. I have no more time. I was told that they would get back to me this morning by 9 AM; they did not. I was told that if by 9 AM, they couldn't confirm the reservation, they would release the booking with no penalty.

I contacted them 10 hours after their deadline. I spoke to another person who claims that was not documented. I have contacted my credit card to dispute the charges and submitted complaints to Trivago.

Booking ID :- [protected]
Customer No :- [protected]
Hotel Booking Number :- [protected]
Dear Sir/Madam
On the 4th November 2018 I booked a room through AMOMA for the Best Western Plus Milford Hotel in Yorkshire. I received emails from AMOMA with details of the hotel booking numbers & my Booking ID.
On one of the emails was a section "Send a Special Request to the Hotel" which I did stating I needed a ground floor room (disabled if possible for my wife because of a knee problem)Also my family Pet dog for easy access.
We left our home in Cornwall & drove up to Yorkshire a distance of 350miles. On arriving at the hotel to check in the receptionist said "They had to trace of our booking"!
I gave them the hotel Booking number etc and still NO details of our booking. When I was asked who we had booked with? I told them AMONA . I was told that the hotel had not dealt with AMOMA before and had no knowledge of them!
After driving 350 miles since 02:00 in the morning, this is the last thing we needed to be told, I said "I had sent an email through the AMOMA site " they had not received it. We had NO Special room etc. They were able to accommodate us with a room on the ground floor but not a disable one! I was told they would investigate WHY AMOMA booked a room when AMOMA had Piggy-Backed on the Trip Advisor site, not sent a BOOKING to the hotel, or my email for a Special room.
It is just NOT GOOD ENOUGH to journey so far and end up nearly with NO WHERE to stay.
NO Emails sent to the Hotel from AMOMA
No Special Instructions sent from AMOMA
I find this terrible of how your run a booking service and I am disgusted you did not know the hotel we was booking, you also you used details of the hotel from the Trip advisor site, Disgusting. I will be sending this letter to Trip Advisor as well.
I look forward to your reply on the above

Mr Paul Smith

[protected]@hotmail.com

After 10 minutes i made a payment for a room at Novotel Tororonto for Oct 11 2018, I
received a call from Amoma (Jeff0that they could not honor rate I had paid with by credit card. Only solution offered was at another another hotel.
The wedding party I am attending is staying at this hotel.
This is un -professional and unaceptaple. I
Is the president of this company aware what is going on ?
Can you please make the president aware and resolve the problem?
Amoma should honor the rate of $280 cad !

Having researched this AMOMA website, they have a habit of offering discounts which are clearly first adjusted upward in the room price on offer.
The second problem is distances. They simply are off by a mile. Further investigation tells me this seems like a generic problem, thus showing smaller distances to chosen locations from all Hotel is part of their chosen algo.
This AMOMA portal does not provide necessary visitor transparency and should be avoided as is.

I booked some accommodation for an upcoming trip to Melbourne. Booked in May for Accommodation in September. Their website does not allow you to select number of bedrooms required. They simply advertise a price for a room so you have no idea what room type it is. I had researched the apartment and the price advertised was for a 3 bedroom apartment on other sights. Amoma was slightly cheaper and as I had used Amoma before opted to book through them. They were also advertising hurry last room so as I know September is a busy period in Melbourne I had no option but to book what I thought was a 3 bedroom apartment. It appears a 1 x Room 4 Pax. Only Amoma knows and apparently in their terms and conditions it states that it means that it accommodates 4 people but they cannot guarantee the number of bedrooms. Their advertising I feel is false and misleading. As i could not see the number of rooms I specifically put in the message that i required 3 bedrooms and the reason why. I called the apartments to confirm booking and the confirmation i receive from Amoma also stated that we have been given a 2 bedroom. If I want to upgrade this will cost me an additonal $980 or so dollars for the period of stay. I advised i was happy to pay half of the cost but given i was mislead felt that they should accept some responsibility. I was told by them no sorry this is as per our terms and conditions and that if I want an upgrade need to cover the cost myself. I also asked for the disputes resolution process but this was just ignored by them. I am now turning to this forum to obtain some guidance and assistance with the matter. I cannot cancel the booking as it is to close to travel now and we require the accommodation and will just have to make do. I do however feel that something needs to be done about the advertising as people need to be aware of exactly what they are paying for when they are making the booking. Should you need to contact me for further information I can be contacted via email at daniela.m.[protected]@gmail.com

Hi

I would like to make a formal complaint and request a refund for the above bookign. I made this booking online to find the an email a few days later. The email clearly suggests the room is not booked and says book below. Due to this I booked through another website.

When I arrived at the hotel, they found 2 reservations for me under my name where they told me you booked this room as confirmed. Please can you refund me immediately and help me understand how this has happened.

My contact number [protected] to discuss.

Kiran Sandhu

We stayed in the jury's inn Cardiff 19-5-18 we paid for the room on line though your website on the 18-5-18 we stayed the night and also got charged by the hotel on departure we have contacted the hotel and they said your company didn't pay them our payment. My name is Andrea robinson and my booking number is [protected] my telephone number is [protected] Thankyou if you can look into this and refund our money it would be appreciated

I was on skyscanner looking for accomodation in Dublin. I booked accomodation based on the fact it said flexible cancellation till the 5th of Aug i.e meaning free cancellation. However, after booking I realised I will be charged €40 on cancellation. This is very misleading. I want to cancel my booking and I don't expect to be charged now! I will be taking legal advise otherwise. This is a scam.

I want to add a point to my complaint.
I took the time to call AMOMA the morning of my departure, June 24m, to mention the denied reservation and the new room I had to reserve, I suspected a computer glitch, so they could get in touch with Hilton Garden Inn, to make sure that if indeed it was a computer glitch they could dispose the room for other guests. Computer glitchs happen all the time, no reason to punish anyone for this and certainly not me

I reserved 7 rooms separately because the site doesn't allow for more than 1 room per reservation.
All bookings are done though the same person/credit card.
Magdi Abdelhadi Alsahhar
Card number: [protected]
4 rooms were in Al Raha Beach Hotel from 12/7-13/7
3 rooms were in Al Seef Resort from 19/7-20/7

The 3rd room in Al Seef (reservation number: [protected]) was declared as "declined" but we received a sms from the bank stating a withdrawal (we were charged for it).

Please clarify/solve the issue as soon as possible.

I booked accommodation whilst in the UK with AMOMA.com and received confirmation on 14th May 2018 that my booking was confirmed.
Upon arriving at the Rodeway Inn, Miami, Florida, USA on Friday 18th June 2018 at 23.00hrs I was shocked to find that they had no booking for us. I showed them the voucher and they said they had no booking and no rooms. We then had to find alternative accommodation at great expense for the night. Driving around Miami in the dark after we had been up 26hrs having just flown in from the UK was not a happy experience I'm sure you can appreciate.
Having since entered into over 20 email communications with Amoma, always from a different service agent, as well as having provided them with all the information they require I am still awaiting a refund of the additional expense of £103.71 incurred having to book alternative accommodation, plus a gratuity for the inconvenience as well as an explanation.
They keep saying they are awaiting a reply from their supplier or they just request information I have already sent. No explanation as to who's fault it is however they have refunded me the original £132 for the Rodeway Inn booking. They have also tried to offer a refund of £35 from their finance department as they incorrectly calculated the additional cost of the alternative accommodation despite me explaining it to them that it was £103.71.
Their complaints handling system is appalling as it has no continuity. They have had plenty of time to resolve this and as I am still awaiting their refund I am hoping you can resolve this simple issue.

Many thanks

Simon Tait