Anytime Mailbox
Reviews and Complaints

Great customer service! I had a question about my bill so I called them to find out what was going on. The rep was thorough, polite and resolved my issue quickly. I would highly recommend these guys...great service and super convenient.

"I have been a customer for a long time and it's awesome. Super convenient and useful. I had a question over the weekend and customer support answered my questions quickly and efficiently so I thought I'd share it in a review...they deserve it!"

I received a call from the call center. I asked a clarifying question to which she said "I don't know" I asked her to find out which she refused so she then cancelled my account. This is so unprofessional and rude. Don't waste your time nor money with this company.

I've been a customer with Anytime Mailbox now for over 2 years with an annual account. Logging in to access my account, either via computer or phone app has never been an issue. All my requests are taken care of in a timely manner. Will continue renewing my services yearly.

I opened up a mailbox with this company and 3 months in I did not receive any mail. I called them back and they said the postal office did open up an mailbox for me but 2 minutes later they canceled it. Thus, I did not get any mail then from the 2-minute mark after my mailbox was approved and issued. This is very unprofessional and unacceptable business.

I have been happy with my virtual mailbox. Signing up and getting mail has been super easy. It has made accessing my business mail a lot simpler, especially when I'm on the road. I had to reach out to support a few times over the years and always got top notch service. The app is easy to use and intuitive. Overall I really like my Anytime Mailbox. Highly recommended.

Been with the company for over 6 months now. Never had an issue contacting customer service - you can contact them via chat, phone or email. Agents have always been professional and courteous and have always addressed my concerns. When I have had billing issues, those issues are resolved quickly and to my satisfaction. Will continue using these services. Thank you Anytime Mailbox

The location in Columbia, SC is the worst ever. Terrible service, terrible response, terrible terrible terrible. Rarely would let me know I received mail unless I bugged her over and over. Then would never be available for me to pick up my mail and would always be late when I did finally get her to set up an appointment. Then when I cancelled they charged me storage fees for mail I had picked up months ago. Then they never forwarded my mail to my new address and I missed paying a bill. Never do business with them! I am only selecting one star because I can't put zero stars.

with 400 some customers on hold, I suspect this business decided to give me the silent treatment. I have called many many times as everything is on hold and customer requests are not being processed or updated and will not be until they provide an explanation for their wrongdoing. It appears that the manager has personal feelings about the whole situation and is unwilling. No explanation provided and no response to actions taken by this business. On hold for a very long time with a message stating the i'm number 1 on cue and nothing. No answer and then I keep trying it. Finally someone answers saying that they have tons of incoming calls and/ or that the manager is in a meeting. They are telling me to wait for a call - a call that never comes. When I complain about the fact that they never called, they say it takes 24 - 48 hours - the last time I checked Friday to Tuesday is more than 48 hours. They have two levels of customers which includes the service providers about 1,000 of them including myself and the mailbox holders. This business is not taking care of business and makes decisions based on their personal emotional feelings. If a business makes a decision that greatly affects me financially, they better have an explanation for this - they did this without any warning whatsoever. Every business does business the way they wish, no one is disputing that. However, others who may fall victim to this business need to know how they do business and possibly have all possible outcomes displayed in front of them before they start using Anytime Mailbox services. With no response from them and their unwillingness to work things out or even provide an explanation, I have no choice but to start leaving reviews and complaints such as this one.

I purchased box 0ct 16th ..25 notary and 10 for mailbox around Oct 20 they closed my mailbox started stealing mail..I really tracking number Nov 1st my package was delivered to 652 Bush River Ste 217 pmb 312 I called Denise Brown she started yelling at client asking why I stopped by pick up my package..she refused release my package until I said doing investigation on her stealing items.. around 4:30 I receive email she was delivering my package to UPS..

I signed up for a mailbox on June 2nd at the price point of $9.99 per month, on July 5th I get what's basically a shakedown e-mail saying my account is not in compliance and I will need to upgrade my account or face closure in "a few days" even though my account was completely in compliance. When investigating what was going on I checked the invoice received on July 1st and to my surprise I was charged ~$25 for the monthly fees for a total of $36 between June and July, not the agreed upon $9.99. Unknown to me at the time the company running the mailbox had sent an e-mail which ended up in my spam folder detailing changes to their billing starting July 1st, however the invoice had back charged me as though my plan was $17.99 starting on June 2nd, which was obviously a violation of the terms of our agreement you can't go back and charge a different amount for June because of a change that would occur in July. So I contacted support, and was hopeful they would resolve my issue, nope, they said that the shakedown e-mail I got was a "generic e-mail they sent out to everyone" (generic e-mails like that shouldn't include the phrase " In your case, if you do not change your subscription to Gold or Unlimited within the next few days, your account will be disabled with immediate effect."). I told the support person that I no longer want to do business with this provider and to cancel my account and provide a refund for the amount I was fraudulently charged as well as a refund for the prorated amount for the remainder of July. They said they would contact the store and see if they agreed to those terms. I, stupidly, waited for a reply even though what the store had done was indisputably fraudulent and it has now been 18 days since I've heard from support and 1 month since I was over charged.

Don't trust support from this company, the providers can outright scam you and attempt to shake you down and the support people will do nothing but waste your time, just go straight to your bank and do a charge back if this happens to you.

This company is a SCAM! For several months they took money from account and did not process any of my mail. From 5/4 I have had this service and they have not processed any mail sent to me. I have ask for a refund and have also alerted my bank to stop all charges as this company is a scam - some of their locations may work but the *** one (*** Mailbox)does not. The phone number on my account page is a bogus *** number and on the main site the Captcha that must be completed before submitting a ticket is on an endless loop of verification. Whatever you do - stay away from this company as it is a SCAM!

I have repeatedly told these low class folks that I want to cancel my account, the last email sent was on 12/20 and yet today, 1/6, I was charged $89. Ever since I signed up for anytime mailbox, I have never heard from them nor them forwarding my mail. In June during the Pandemic, I sent an email that I want to cancel, but they repeatedly charged me and the last charge was today for $89, what is up with that? Do these people understand english? Again, please cancel for heaven's sakes and refund the $89 back to my account. I spoke to a girl named Kelly today and she denied there was an $89 charge when I just saw the charge.

I contracted with Anytime Mailbox on February 1 to provide a mailbox address for receiving mail. I completed a notarized PS-*** as required by law. On or about December 1, my mail Box was changed without my permission and without any priori notice. This action was not corrected until about the beginning of February 2022 when we were informed that important post was not arriving at our address. When we contacted Anytime Mailbox they indicated they would get back to us with an explanation, tell us how long exactly the address had been wrong, and correct the error. They did not get back to us, although the error was eventually corrected.

This company advertises they accept people's mail via virtual mailboxes. They are actually contracting out to *** (another corporation) who then contracts with individuals. My virtual mailbox became unresponsive and Anytime Mailbox was unable to retrieve or forward my mail. They outright refused to forward my mail. It seems like there is no oversight to ensure these contractors are able to securely process, store and handle anyone's mail. When I complained, they told me they are a "software company" and failed to be responsible for the gravity of making advertisements that they can accept and process mail, which they completely failed to do for me.

On March 6th, I leased a mailbox through a service called Anytime Mailbox. The delays in mail forwarding are lengthy and not acceptable, and so I cancelled it today (April 5th). Moreover, despite repeated requests by email to them to have mail forwarded by "First Class" only, it was sent by Fed-Ex Ground at a cost to me by Anytime of $21.99. The operator of the servicing of my box for Anytime is a nice person who says she is frustrated herself and may not work for Anytime any longer. Nonetheless, the charges to me totaling $43.73 are unacceptable. I'm willing to eat half of it because I feel badly for her own problems with Anytime, despite her errors. But I absolutely refuse to eat the other half.

I have a mailbox at ***, my mailbox number is ***. I've had a few mail pieces waiting for me to forward. The worker or owner Ken sent me several emails telling me they were going to return my mail back to the sender after it's only been there for a week. On their website, it says the service comes with 30 days free storage on the mail items received at this location. When I called, the guy argued with me that they only do 1 week only, which was not true. If they only provide 1 week free storage then they should have it listed on the website as 7 days only instead of 30. I consider this as false advertising and request to have this mailbox closed and the lost compensated In the amount of $50.

Signed up for mail box. in FEB 2020. In May I got a bill for extra 77 in charges It was waived - After that I called and said thanks and NO MORE CHARGES Then I was charged 114 for storage. If I knew it as I said I would of just canceled in MAY but said I would keep it open for another month. Then they tell me its a fee 1,00 a day for storage. It is really a scam if they say no charges then honor it. I did scan some items and .50 a page i guess that's fair for service. BUT AFTER getting charged 1.00 a day for storage For items is crazy. . I should not even get mail their since i never gave out address. I called and was told did not speak to anyone in MAY but I sure did. then on June 22nd called again and emptied the mail box after I had put down to shred any mail did not want any. It is not a huge amount of money but to just get over charged for a service i signed up for 10.99 a month is crazy.

Rep cancelled my account without my consent and I never informed her to cancel account. Her name is Joann Z. I called because in December I received an email about accumulated charges since July that I was unaware of totaling to $139.00. I received an email that my account would automatically close if no payment isn't made in 30 days in May. Since then I haven't received any emails since December . I request to pay half on 1/5 and pay the rest by the end of January and the rep said no. Joann Z closed my account without my consent and I informed her I never requested to close my account and she lied stating I said I wanted to close my account 2 months ago. She was also very rude stating I have been receiving emails every month since July which isn't true. I wanted to pay the full amount today but because of the lies and inconvenience from this rep I refuse to do business with this company.

Anytime mailbox overcharged me for services not rendered. I have made several attempts to resolve the issue. More than 3 attempts to both the local mail service provider and the corporate customer service team. I would to receive a reimbursement for my Notary services as well as all payments made since I opened my mailbox about 2 weeks ago. According to Anytime refund policy: "You may receive a full refund for the digital mailbox rental within the first 30 days if you did not use your account to receive mail or for any other purpose. If you meet these qualifications please contact our customer *** team at *** or email us at ***@anytimemailbox.com to request a refund." However, the local office also charged my card and did not provide any mail services. I have to report all my mail stolen at this time. I also feel that anytime should reimburse me for external notary services that I had to pay for.

On 7/19 I paid for the service and received instructions to submit a notarized USPS form 1583 and two forms of ID. I submitted all three items on 7/20. I received a message stating the verification process would take '2 - 3 business days'. On 7/23, my account was still pending verification. I followed up via chat, and was told that I needed to send in a selfie, along with my ID. This requirement was not listed anywhere on the website. The agent told me they were in the process of updating their website with 'correct information'. I called customer service and the agent I spoke with did a better job of explaining why the selfie was needed and I decided to proceed with the service. On 7/23, I submitted a selfie holding the two forms of ID I originally uploaded, along with my renter ID number. I was told 'someone would reach out in 24 - 48 hours'. As of 7/26, I still have no access to the service even though I was charged for a full month's service.

On April 15th, I requested Anytime Mailbox forward me a piece of mail at the cost of $12.67. That amount was immediately charged to my credit card, but it never processed to my account. On May 5th, my credit card was charged $27.66. $9.99 for my monthly subscription, $5 for the mail forwarding request, and the $12.67 (again) that they never credited to my account. In the week that followed, I have called at least 4 times. I have submitted countless screenshots and explanations via email. I have chatted with 3 different people. all of the INSIST it was a "pre-authorization hold" on my credit card on 4.15 that never processed, despite the fact that i have sent numerous screenshots of my credit card bill, explained that a "hold" would drop off in 3-4 days, not 4+ weeks, and even sent a reference number of the completed transaction from my credit card company. They refuse to admit that they charged me $12.67 for this transaction on 4.16, and then charged it to me again on 5.5.

In February 20 22, I checked my account and noticed unauthorized fees of over $254 which were a price to me as storage fees after I asked *** Shipping. The owner then suggested I contact ANYTIME fees because he felt they should be paid by ANYTIME. I've been going back and forth for two weeks to no resolve. They (ANYTIME) refuse to waive these fees. I did not sign a contract not was I aware of STORAGE FEES until recently. This is something NEW - in the TERMS on the website of ANYTIME there is no mention of STORAGE FEES. I refuse to pay for storage fees when I was not aware of these fees. I've had a mailbox for two years at this facial and was never charged a STORAGE FEE. The owner of *** is stating, "Respectfully, I am asking that you direct these questions to Anytime Mailbox. I cannot help the fact that you didn't know how to operate your mailbox. By not paying the fees, you are having a direct, negative impact on my income, which affects my family." My wish is to retrieve my mail and sinus's my account r with this facility because of the poor work ethics by ANYTIME. In these terms there is NO MENTION OF STORAGE FEES. https://www.***.com/terms-renter

I rented a mailbox about 6 months ago. I've had multiple problems that get partially address if I leave nasty reviews. My mailbox is a virtual mailbox, so I request to scan/shred/deliver my mail to a local box for pick up. If I want to pick mail up, I submit a pick up instruction through the web or app. I'm supposed to get a confirmation that the mail is available for pick up, then use an access code to get my mail. The problem is that I have to submit multiple pick up requests, multiple times. This wouldn't be that big of a deal, except they charge storage fees because THEY don't do what they're supposed to. In the 6 months I've been with them, I've submitted 20 or so pick up requests. I've only been able to reach someone TWO TIMES. My service is supposed to cost $9.95 per month if it works the way it's advertised. Because the company is so slack in doing what they advertise they do, I never pay less than $20 per month. When I called last month to complain about it, the representative told me "well, your storage fees aren't that much". Maybe not and I wouldn't mind paying if I was racking up storage fees because I messed up. This past month, my bill was $30. A little over a week ago, I picked up ALL of the mail that had been racking up storage fees since November . I went back two days later and picked up everything new that had come in. WHY IS MY ACCOUNT STILL RACKING UP STORAGE FEES FOR MAIL THAT I PICKED UP 10 DAYS AGO!? Not only that, there's no way for me to take any kind of action on those pieces of mail. I've tried contacting the company directly on three separate occasions. All that they tell me is they are "waiting to hear from the operator". Initially, I wanted one month of service refunded so that I could ditch anytime and go somewhere else. After spending so much time and stress trying to get help, I want every penny I've paid in storage fees refunded dating back to my original sign up. I'm not interested in second chances, trying to work things out; they've already had far too many chances to do the right thing. There are at least 19 pieces of mail each incurring storage fees DAILY.