Stamps.com
Reviews and Complaints

Are you tired of long lines at the post office? Stamps.com offers a game-changing solution for your mailing needs. With a 4-star rating from satisfied customers, Stamps.com provides a convenient way to print USPS postage online. Customers praise the time and money saved by using Stamps.com to print labels and have packages picked up by postal carriers. The service eliminates the hassle of constant trips to the post office, offering discounts on postage that can't be found elsewhere. Whether you're a small business or an individual, Stamps.com streamlines your mailing process, making it efficient and cost-effective. Try Stamps.com today and revolutionize the way you handle your mailings!

I have had the service for over four years now and I am very pleased to say that it saves me a lot of time. Looking back, I have save the many trips going to the post office. I do not have to be concerned about running out of stamps, envelops, boxes, labels, etc. because everything I need for mailings can be right to my door in a few days. As a matter of fact, the only time I have gone to the post office lately is when I am on my way to the vicinity, and I decide whether I want to drop off.

STAMPS.COM JUST SAVES ME SO MUCH TIME!

I have been using Stamps.com for almost 2 years for my in home online boutique, shipping about $500 in postage each month! I have tried 3 different companies, Stamps.com surpasses them by far! The user interface is the easiest for any level of user. It is worth the $15.99/month because of the efficiency, reports, tracking, and more.
I've had to contact Stamps.com just 2 times in the last 2 years, one via email & one via phone. Both instances were handled quickly & professionally.
Stamps.com has exceeded my expectations! I recommend it to all of my fellow small business owners!

I love Stamps.com. It been so long since I started using it, I can't even remember how long ago. I use it for personal & a non-profit charity. Working 21 hours a day, I never had time to go to the PO for stamps and now I don't drive any longer. I mostly use for regular stamps or int'l postage - haven't done any of the complicated stuff. I use net stamps and a scale for weight. Saves me time & stress. Once in a while I misprint, but Stamps.com always refunds promptly & lets me know it's done. Seldom had to call CS, but when I did they helped immediately & were always courteous.

I have no transportation & i am disabled. I do high levels of letters weekly, so getting them mailed was a big problem & so was having the right amount of stamps. This is so easy! I dont have to try to find transportation. I can print stamps anytime. I can print envelopes, labels, return address labels all from my own home. I can choose from dozens of beautiful stamps, or use plain ones, or even print one on each letter. I can weigh each mail piece, ensuring i have the correct amount of postage on it. The labels make my mail look so professional! Help is at my fingertips. The customer service personal are so nice & friendly. I just love this whole service!

When I first used Stamps.com, I did not see the value but after the first 2 weeks, I realized that not only was the postage less, but there was no more wait time at the post office. I am a bookkeeper/tax preparer and constantly mail business letters to clients. I put letters in envelope, stamp it with printed stamps, and drop them off in the outgoing boxes at the post office. I smile when I see long lines at the post office and all I do is walk in and walk out. It shows me how precious my time is. I have a client that buys and sells on Ebay and I turned him on to Stamps.com and he is another happy customer.

Thank you Stamps.com for making my business run smoother.

I especially like their customer service representatives. I have been a customer of stamps.com for years. It is so easy and so convenient that it would be ridiculous to even try something else. Occasionally I've had a problem, even on the weekend, and I can always get help. Their customer service people are friendly and knowledgeable and I can't remember a time when they were not able to guide me through a new procedure or something I had done wrong. They are also extremely good about refunding the money when I have done something stupid like printing the stamp on the wrong side of the label. My refunds have become easier through the years. I can highly recommend stamps.com especially for small businesses

I have had the Stamps.com system for approximately one year. I would not be without this program. It is the best way to send mail. I have a scale, which was provided to me by Stamps.com., the support is fantastic, when I have had an issue contacting support has be a huge advantage. They have resolved every problem I have had using the system, the people are professional and friendly. They are very knowledgeable and the system is great. I don't have to run to the post office and stand in line to be waited on. I have the postage, the cost of mailing my materials, as well as the opportunity to send registered mail or certified mail right from my home. I think this is one of the best programs available today on the internet.

You start out at stamps.com with a free trial, then after a month it's only $15/month. I swap books with other people (using swap.com) and instead of $3.21 per shipment (because of delivery conf) it's anywhere from $1.64 to $2.66, depending on how I package it, which INCLUDES Delivery Confirmation. That's a savings of up to $1.50 PER PACKAGE! That's a lot. Great prices, the software is the easiest thing in the world to download (even for the electronically challenged) and it puts a simple shipping icon on your desktop, they offer a FREE 5-lb. Weight scale that works with the stamps.com software (just plug it into the USB slot on your computer, put the package on and it will weigh it automatically), and other freebies (like 2 credits to your account for $10, stickers to print actual stamps right at home, free boxes of many sizes, etc.); additionally, you can print the postage for any package right onto plain paper at home, and if you accidentally print the item twice or decide not to use the label, they will refund the money to your account. You add funds directly from a credit card or bank account, and it tells you exactly how much you have left at all times, and how much each package will be including any changes. I RECOMMEND THIS TO EVERYONE!

I know the postal service isn't always the easiest to deal with, and getting to the post office is a challenge with our schedules and with this current pandemic. I own a small business and wanted to make it easier on myself by printing my postage at home. I started with their competition -Pitney Bowes. And there were technical difficulties creating the account, etc., Each time I contacted their customer service, I got transferred to another person and department - I spoke to 10 people in 24 hours before they said they fixed it. It is so decentralized and the biggest PITA. Immediately switched to Stamps.com and even though I had a couple of glitches getting it set up, when I called their customer service representatives and they all knew what they were doing, knew who to transfer me to, and resolved any issues quickly and efficiently. Printed my first shipping label and got it done. For small business owners, go with Stamps.com. You will save yourself a migraine and more.

BEEN A USER OF STAMPS.COM FOR SEVERAL YEARS. AS THE SAYING GOES "A LUXURY ONCE ENJOYED BECOMES A NECESSITY". THE CONVENIENCE OF NOT HAVING TO GO TO THE POST OFFICE CANNOT BE STRESSED ENOUGH. WHEN COMPARED TO HAVING TO INTERACT WITH THE BUSINESS UNFRIENDLY PEOPLE AT POST OFFICES, STAMPS.COM EMPLOYEES ARE A BREATH OF FRESH AIR. THEY ACTUALLY WANT TO HELP YOU INSTEAD OF "GROWLING" WHEN YOU REQUIRE THEM TO DO SOMETHING THAT IS PART OF THEIR JOB TO BEGIN WITH. MY CURRENT SOFTWARE HAS ONE CHANGE THAT IS A PROBLEM FOR ME. OUR USE IS LARGE, FLAT RATE PRIORITY ENVELOPS IN ADDITION TO THE SHEETS OF STAMPS. NOW WE HAVE TO ENTER DEMENTIONS FOR THOSE PRIORITY ENVELOPS (12"L 9"W 1" H). WITHOUT THIS THE MAILING LABEL WITH THE POSTAGE WILL NOT PRINT. THE PROBLEM IS THIS HAS TO BE ENTERED AFTER EACH PIECE. IT IS TIME CONSUMING AND GENERALLY A PAIN IN THE NECK. THERE NEEDS TO BE A WAY TO LOCK IN THOSE DEMENTIONS INSTEAD OF ENTERING FOR EACH PIECE WHICH IN MY CASE, IS THE SAME SIZE EACH TIME.

I emailed Stamps.com with two issues and both were resolved today. The 1st issue was that we were not able to ship from our payeezy account. The 2nd issue is that the only option under stamps.com is to pay our shipping with a credit card. Chezaraye said that since we have been paying by credit card for over 3 months, we can be set up to debit from out checking account.

Dania called me on my cell from shipping easy and Chezaraye H emailed me from Stamps.com.

Both customer service representatives were excellent and solved my issue and answered my questions. Dania had to update our password *** the shipping easy in order for stamps.com to recognize the shipments. Dania also took the time to help me delete the shipments that we ended up driving to the post office.
Chezaraye sent me an ACH form so that we could have the funds automatically removed from our checking account rather than my personal credit card.

Both were helpful, and I am a grateful customer.

Sincerely,
Merri Giacomazzo

We've been a customer for 9 years. Stamps.com filled a need for our small business. Because our postage needs vary, they have made it easy for us to obtain postage for letters, and to ship small items thru the USPS, without having to run to an actual post office. Their online store provides stamps and any shipping supplies you may need. First class stamps are discounted, and there is a nice variety of designs to choose from. There are also helpful hints and tutorials on their website for any questions.

The few times I've had to contact customer service, they always resolved any issues quickly. I recently misprinted a whole page of stamps, and submitted it to Stamps.com for a refund. They refunded our account, but a few weeks later the USPS emailed me to say the postal service denied the refund. I immediately called Stamps.com customer service. I spoke with a wonderful rep there who researched the issue with USPS, cleared up the problem, and our refund was reinstated. That's customer service!

I have used Stamps.com probably almost since they began. I love how easy it is to address packages and envelopes. Our post office often has long lines, and I rarely have to stand in them because of Stamps.com. And their customer service is top-notch and US-based - and I rarely need to use it. They have always been able to resolve whatever issue I had. Many years ago, I had trouble getting a new printer to work with Stamps.com and they helped me through the whole process of getting it up and running. On my most recent call, they knew what to do before I even finished telling them what was wrong. My only wish is that their fees were based on the amount of postage used, not on which functions are available. We are a construction company and don't have huge mailing needs. I pay more for the service just so I can have the functionality I want, and sometimes I feel frustrated that I have to pay that much to have the extra capabilities while using it so little. I just hate those lines at the post office.

the customer service is amazing. I wish all of my local post office has same knowledge and friendly customer support. I know it is impossible. but I always drop my stamps.com labeled package drop to my local post office, so many people are waiting for usps services. they are wasting of time and money and receive horrible service without resolving problem. I have to listen yelling and wrong info by unfriendly window postoffice person. so i could complete 99% of the transaction by stamps.com. I wish it will be 100%, I really hate to go to postoffice to receive their wrong service when 1% was happened. I know I am using usps to ship it. but 99% of problem of mine, I only can use stamps.com to complete. I hated 1 % time I need to go to my local post office. even this is online, I could get quick and helpful support by phone. that is amazing. Usps customer support phone neve ever reach to help me out. i can reach the friendly customer support without waiting long line and receive yelling and unfriendly and wrong knowledge and wasting my time and money.

I have used Stamps.com for more than 10 years. Prior to COVID, I considered it well worth the small monthly fee simply to avoid lines at the post office (I sell books online and mail every day but Sunday). The lines are much worse now since so many people are buying online; it's a breeze to drop packages in the P.O. bin 24/7; no human contact at all if that's your preference. My local post office also removed its machine for public weighing and purchasing of postage, probably for sanitary reasons, exacerbating the lines. I almost feel guilty marching in with my boxes and dropping them off in an instant, while others stand in line for half an hour or more. I managed the initial set up myself. Such tasks don't come easy to me so that was a small (rewarding) challenge, but I have a feeling customer support would help with that as necessary. Over the years I have had just a couple of technical problems. There is a wait time for service; but it's not too bad; and once you get through the technical support is the tops! Literally the best in my experience.

I think Stamps.com is a blessing. They have amazing customer service and have gone above and beyond the call of duty to make things right with a service experience i was dealing with several days ago.
Their team pretty much held my hand and walked me through resolving my problem. I dealt with several different employees but all of them were very patient and understanding. They really took the time to understand my situation.
They even went out of there way to clear up my account details while confirming my identity and old account activities from my original account i opened up several months ago. I respect the fact that they are really on top of their game when it comes to identity theft. They will stop at nothing to make sure you are true to your identity. I think that is super cool and just want to thank my agents Camereon and his associates! They were Simply AMAZING! Thank you Stamps.Com for treating me like family and keep up the great job! You are my HEROS!
Happy Holidays from my family to yours,
Sincerly,
*** GPs at MOBILE MENTAL HEALTH. ANAHEIM CA.

When I first started with stamps.com I was not tech savvy. The support staff 1. answered my call quickly 2.Live person no automated steps. 3.They were happy ,patient, and walk me thru step by step. 4.Never making me feel stupid or rushed off the phone. 5.Very attentive listening and understand my issues and frustration. The personal one on one experience is beyond my expectations in Customer Service. I recently have had some financial challenges. The billing dept is AMAZING! Where do you get that these days? The warm tone and truly can tell they love what they do and care about you. To be recognized for my time in service with them WOW! These are the reason I continue my account with the them. Even if I haven't used it lately and for some time the cost is more than fair. It is much more convenient and cheaper in the long run. How do you do it ? Everyone should have a Stamp.com account business and personal accounts I have had both and the quality of service did not drop one ounce. The software is very user friendly and if you cant figure it out CALL THEM you wont regret it. Spectacular Stamp.com ! Thank you.

I purchased some custom stamps through stamps.com, which is a wonderful and fun service they provide (I am trying to do all I can to support the USPS right now). When I made the purchase, somehow I inadvertently signed up for a pro service they offer. I discovered this after noticing there was a recurring charge on my account. I never used the service, and did not mean to sign up for it. I was prepared to feel bamboozled again by yet another online company, anticipating that is was just another buyer beware situation. I assumed the customer support person would tell me full credit for the past charges would not be possible. I called anyway, explained the situation, and to my surprise, she ran it by her supervisor and they gave me a full credit for the monthly charges. This is how businesses should operate! While I do think it needs to be clearer if you are signing up for a service when you make a purchase on stamps.com, the way they resolved the issue is exactly the type of interaction which will ensure I remain a customer. It is rare in our current world to get great customer service like this, which is why I am taking the time to post this positive review.

I was a Call Center Rep (19 years) for a major U.S. Telecommunications carrier. Therefore I am qualified to say my 2 experiences with Stamps.com (October 22 & 23) were the most professional yet casual interaction I have experienced with any Call Center in many years. Stamps.com representatives are of premium elite quality. My job capacity refused us to ask a question the customer already answered... aka: Pay Attention. Stamps.com listens to each word and the customer feels "he" is the only person that matters during our conversation. Many times I have phoned my bank, internet, +++, and explain in detail to only find they were not listening. That is soo frustrating. Also, many times other company Call Center interaction made me feel as though the Rep had me on "mute" (they can hear you but you cannot hear them) so they can "carry on" conversation with the employee next to them. Simply I will close saying Stamps.com is a pleasure and gives me confidence if I have a need, request it will be heard. Stamps.com does not make me feel like I am an interruption to them...they make me feel I am the reason they are there for their customers. Thank you Stamps.com for elite quality staff.

Here is a letter I have written them:
I normally do not waste my time telling a business why I am so dissatisfied with them for some reason, but in this case, because of the severity and ongoing indifference to a 17 year business partner by Stamps.com, I relish telling you why I am leaving your miserable company behind as I move on to Pitney Bowes.
I have been a Stamps.com customer since 2003 when I first started my Internet retail business. Stamps.com was a Godsend to me for many years. I could ship from my home business, no more going to the Post Office every day! For many years, Stamps.com was always so helpful whenever I had an issue. Many times, your support team configured a new label printer for me remotely or answered questions when something went wrong. Everyone did their job well and was so nice about doing it. Approximately five years ago, the USPS made some changes and I was no longer able to hid postage costs on labels anymore, so I looked to your competition at the time, Endicia and used them until Stamps.com was able to comply with the new USPS regulations for hiding postage. After you were in compliance, I came back from Endicia, because I had been doing business with you for so long, it just made sense to stay with a company I so trusted.
Then something happened about three years ago. What, I don't know. It began with just one thing and has turned into a nightmare of a list of problem after problem that Stamps.com says they will fix and never does. It began with I no longer would receive my monthly reference code report showing all of the postage used each month. As there is no way in your software to get this report or easily determine this manually, we customers rely on this report. The email never showed up on month. I called customer service and they emailed it to me and checked to make sure I was signed up to receive these automatic emails and I was and assured me it would come through next month. Not true times twelve. For about a year, I never once got my promised emailed report that I had always received without fail for years. Each month, the same conversation happened with customer service: you are signed up to receive them, I don't know why you didn't, I'm really sorry about that and I will escalate this to a higher support level so that they can fix this. Miraculously, one month, the report then came though! BUT, the second report that is sent each month, the user fees and insurance report stopped coming! And now for the past two years at least, I have to call every month and ask for it to be sent to me manually. A mistake once in a while is understandable. When you continually screw up and lie to me that the issue will be addressed and fixed, you start to piss off the customer. I pay you IN FULL each month to do your job and you only do HALF of it. Do you really feel you deserve to be paid in full for only doing half of a job? I don't think so. And this was only the beginning.
- You encourage us to email customer support so we don't have to wait on the phone for help. "We will respond to you within 24 hours." Still waiting for a response to an email contact I made several months ago.
- You added UPS as one of your couriers. That was awesome! Immensely better rates than UPS offers directly! I was THRILLED! Then it only worked for a couple of days! The software just stopped working with UPS. I called customer service only to be told they didn't know why the software ever let me ship UPS, that option for some reason unknown to them can only be accessed now through the direct online connection to Stamps.com. Inconvenient to toggle back and forth, yes, but even worse, certain features were not working with the UPS choice any longer. So, you gave us a great convenience, a great savings, and then made certain parts of the UPS system unavailable. What kind of partnership is this with UPS? I gave up and went back to FedEx. I already hated UPS and now I had another reason to hate Stamps.com more.
- Your software was "improved" about two years ago. I cringe whenever I hear a company say they are changing their software to make it "easier to use" and or give it "a fresh look" as you said. Old and stale is fine as long as it works. Your software has been nothing short of a nightmare every day of my life I use it since you screwed it up. For starters, you changed the layout so a portion of the page is no longer visible. No amount of monitor adjustment makes the whole page fit on any of my monitors. It was fine before. Should have left it alone. But worse is the functionality or lack of. The software locks up, shuts down and disappears, is so slow to respond to every click of the mouse button or keystroke to enter numerical values, it takes 2-3 seconds each time for it to respond. That is ludicrous to someone who is processing order after order for shipment. That software needs to move at the speed of the user. The software forgets basic information that I need to constantly re enter every day, for some reason it butchers my business name but can't remember my corrections to it in the return address. Every day I have to correct this. This has all been reported numerous times to customer service and as always, I get lied to and told "I have just submitted this to a higher tier, someone will be contacting you soon". No email ever received, ever! No phone rang either.
- Trying to log in to print postage, on a regular basis I get this message "A connection cannot be made to Stamps.com servers, please try again later. Okay, so I'm supposed to put my business on hold because you and or your servers don't know what you are doing with yours?

But the straw that broke the camel's back was today. I have several postage misprints that are still "pending" from June, yet misprints from July have already been completed. This should have been a 15 minute phone call, tops. Today I spent over three hours talking to, but mostly on hold with Stamps.com customer service. Five calls in total. Four of them I was disconnected and I'm not so sure I wasn't disconnected on purpose. It took me many tries to even get the phone answered, it just rang and rang until the phone company's recording of try your call again played. When I finally did get through, I have to wait and listen and fall asleep through a barrage of pre recorded messages because Stamps.com is too cheap to employ enough human beings to properly staff your phone centers. If I had a question that could be answered by going to your website, don't you think I would just go to your website for the answer? I needed to speak to a human as I always do, that is why I call places, because my issue cannot be handles by a FAQ help page, I have issues that only a human can address. SO after being told for the fifth time that my call may possibly be monitored or recorded for quality control purposes (why does any company even bother saying that anymore?!) especially when it's obvious no one at Stamps.com is reviewing ANY of the dozens of phone calls that I have made to them otherwise someone somewhere at Stamps.com would have heard what a horribly unsatisfied customer I am by now, and several minute snow into a maze of pre recorded messages, I got disconnected. Calling back, another several minutes of listening to messages tell me how unimportant I am to you, and then waiting almost twenty minutes on hold waiting for the next available representative, all the while being reminded by a friendly recording how IMPORTANT I am to you (HA HA!) I finally get connected with a human. She got through three of the five misprint credits and then her phone becomes so full of static I can barely hear her and the static is so loud it's hurting my ear. I ask her is she can just transfer me to another operator, and I was barely able to make out that she has no way of doing that, I would have to call back! And wait some more and go through this entire process again! But I hate Stamps.com so much now I refuse to let you greedy [censored] keep my postage that you are committed to refunding to your customer! So I go through this agony three more times, each ending in disconnection again! Wait on hold "your estimated wait time is 12 minutes". 38 minutes later, it seems the hold time ran out and I got put back into the cue, "your estimated wait time is 31 minutes". I called back later, and finally got through to a person and just after he got my account pulled up and was beginning to help me, the phone went dead, a few clicks and back to the dial tone. One last try, connected, she promised to take care of this. I told her everything that had happened, fake apology after fake apology, after she got my refunds processed, she asked if there was anything else she could help me with. I said yes, please get me Stamps.com CEO's name and email address so that I can contact him or her and let them know why I am closing my account. On hold for this last time, I had plenty of time to go to Pitneybowes.com and sign up for their free trial to try them to be my new postage printing service. I also had plenty of time to read negative review after negative review about Stamps.com's disgusting business practices and lack of customer service, all I have experienced first hand.

I'm disappointed in myself that I didn't leave Stamps.com sooner. I am probably one of your longest standing customers ever and for as long as I have been so absolutely and thoroughly DISGUSTED with your lack of concern to any of my issues (well they are actually YOUR issues because you are the ones who can't do anything right anymore) the only reason I stayed so long was because I don't like change. I don't want to have a new software to get comfortable with and having to learn the nuances of a new postage printing service. Maybe this or that won't be the same, etc. At this point, I will go to the post office every day for the rest of my business life and stand in line holding up everyone behind me like back in the old days before I would EVER let a company like Stamps.com have another penny of my money. Stamps.com has shown time and time again to me alone that you do not care at all about my business in any way shape or form. The biggest joke of all is every time I call customer service I get told "And I see you have been with Stamps.com since 2003 and I'd like to thank you for being such a long time customer of ours, we really appreciate it!" To which I would often respond, "That's a lie, if you cared so much about me, you'd actually fix all of the myriad of problems that I have with Stamps.com!" which always left the representative at a loss for words. So I'd spare her and just tell her "let's just move on to today's problem."

Your website claims that you have "award winning customer service". Now that I am done laughing hysterically, please send me the names of the customer service review companies that awarded you these fake awards so that I can contact them to let them know they were fed false information and provide them with a copy of this letter which is also going on the Internet with the rest of the negative Stamps.com reviews so that others looking for a postage printing company to simplify their business can know before they even sign up with you that Stamps.com will frustrate them to no ends, waste their time and money and provide nothing but false promises and hang up on them any time they call and need help by phone.

Mark Stafford
Owner, The Colorful World of Sewing

Literally just went to print one SINGLE label to send out a package, 4 months ago. Never signed up for any subscription. I left my card on the account, incase I was going to use the site in the future. Thought it was for convenience. There’s nothing stating you’re signing up for a monthly service. I don’t have any emails or confirmation sent to me that indicate I’ve signed up for a monthly service either but I just realized I’ve been charged $19.99 the past 4 months for a service I did NOT consent to. It’s so messed up. If it wasn’t for this sneaky scam business model I would’ve used them in the future for a labels but this was just a head ache.

More than two years ago, I just clicked the Stamp.com site and made a big mistake. I did not realize that a trap was awaiting. I have no intention nor clear notification that there was a subscription with recurring charge. Unfortunately, I did not not realized that have been charged monthly for more than two years. When I check my bills, I wondered, what is the money for, then I found that the same amount of money has been reoccurring for more than two years. Even worse, I don't even know my account in Stamps.com. So I can not even cancel my 'subscription'.

I've been noticing for quite some time now quite a few additional charges to my shipments. I didn't think that much of it until I scrolled over and saw the weights that were being used for my packages.

I have an ecommerce business and all of my packages weigh from 2lbs to 8lbs max but the shipping weight on your end uses 15lbs for the majority of them with 12, and 14lbs . I did a report and since June 2021, there have been 473 adjusted amounts for a total of $2428. I've been using stamps .com for much longer than that so am very concerned about how much money has been stolen from me.

Hi this is Theresa, office supervisor at Owego Chiropractic. We have noticed that when we use the printer given us to print it wastes quite a bit of packing stickers. Any time we have to change "rolls" to go from packages to stamps or vice versa you have to close it and then press the feed button. The feed button then triggers the printer to calibrate to the new roll. However, it doesn't just push out one postage sticker to calibrate. It always pushes out 3 stickers that are blank that we cannot use with the machine. Is there a way to make the machine only push one sticker through to calibrate? If not this is a very poor design for a printer that is advertised by stamps.com because it is wasting us supplies and money.

I created an account on April 9, 2023. I entered my credit card to purchase postage and was denied any purchases after several attempts. I then went to the USPS website and printed the label for free.30 days later, I'm charged $19.99 for my mistake. Apparently, they send a welcome email (which I never received and it's not in the spam, either) that discloses (AFTER you give your credit card info) that they automatically signed you up for a subscription. You have no choice but to sign up when creating an account and there is nothing in the process allowing you to choose a "subscription plan."
USPS, UPS, etc. all allow you to ship for free with no subscription and the "savings" isn't anywhere near justifying that blatantly unfair business practice. If it was not a scam, they'd state it up-front. EDIT: Stamps.com apparently also created a COPY account that I'm not able to access. They took my username, added a dash at the end, then random numbers. Since I don't know the security info they added, I cannot open the account to close it.

I've wished to follow a complaint about stamps.com who has been charging me for two years $17.99 a month for their service for a monthly fee IF and when I ordered stamps. I was misled to think that I only paid for the stamps I ordered like I do at the USPS, they led me to believe that they were the USPS and I see that there is a class action lawsuit for that very thing that they have MISLed people to believe that they are the USPS and have a connection with them but in fact there are separate entity that has learned how to continue to charge a credit card a monthly fee whether you use their service or not.

I closed the account because I found out they were charging me monthly without me knowing. When you cancel the account they hold all your previous labels hostage. Then you have to call and talk to someone from India who could care less what you need. They should at least warn you that they will remove this access so you can download it before going.

In November 2022 I attempted to receive a refund against a fraudulent predatory subscription service called Stamps.com that has been charged to a credit card since July 2017 at a rate of $15.99-$17.99 per month This has resulted in charges to his credit card in the amount in excess of $1100.00 over a nearly six-year period.

My case involves unknowingly signing up for a free trial that I have no memory of signing up for that eventually converted into a monthly service fee without my knowledge, with no notice. My experience is similar to many other scammed Stamps.com subscribers where I discovered a recurring $17.99 charge my card. I have no recollection of signing up for the service to buy stamps and I don’t remember agreeing to pay $17.99 or having received a single email that my credit card was charged. I don’t remember receiving any e-mails notifying that my trial period got over, nor receiving any invoices or some kind of billing alert each month. I don’t remember seeing any tangible services anyone would get out of signing up for this service.

External Actions: I would recommend both federal and state legislation to prevent further victimization by predatory subscription-based online services companies like Stamps.com by passing laws to automatically cancel subscription-based accounts where there is no subscription related activity or service usage after two months of concurrent payments, where clearly a subscriber has unknowingly signed up for a subscription-based service without their knowledge.

I have every intention of escalating this case to the Consumer Protection Agency, the State Attorney General and Federal Trade Commission to uncover Stamps.com business practices to ensure other unsuspecting consumers are not scammed by Stamps.com.

Also concerning, it is clear Stamps.com was or is utilizing the United States Postal Service in ads as the USPS insignia and decal are prominent in several historical screen shots I have procured online, giving the impression the website is affiliated with and run by the United States federal government to allow customers to purchase stamps online, and not operating as a private, subscription-based service. Is this trademark fraud / infringement and are customers signing up because the site appears affiliated with the U.S. government? I would say yes.

I was waiting for a refund for a duplicate label that I printed that I was charged for twice. During the weeks Stamps needed to investigate this this refund, that Stamps said would be refunded to my PAYMENT METHOD! I closed my account because I was so unhappy with the lack of service. "If you go to USPS every letter, package has a minimum insured offering," not with Stamps they charge you for what USPS gives you and claim they save you money! Stamps cost me money! So, I closed my account within my account portal. I've checked my credit card several times, no refund. I took a gamble and logged in to my stamps account that I can't use, I can't access my history, my refund etc. but there sits a balance? It's a small balance but it should not matter! Stamps owes me a refund on my balance from the account I closed. I called, after explaining the call was dropped, I called back after explaining, Stamps claims I had a negative balance before the refund the refund gives me a balance of $5+. As you can see my account shows I have a balance of $10.90. I ask to talk to a mgr...surprise there real busy and will call me back. I want a refund of the $10.90 I've been waiting for! I'm tired of babysitting this! I guess I will need to dispute my charge with the credit card company. Such poor business practices! it is a small amount, it'd the principal! I don't want to give Stamps (1) cent of my money!

Robert Clausen

2 Samantha Lane, Housatonic, MA 01236

[protected]@gmail.com

I have called these people and written to them, they keep trying to update my CC, I don't remember signing up but somehow I was given an account and was being charged a montly fee in 2020 and 2021. I have not recieved any refund, I have not received nor downloaded stamps and products.

I discovered that Stamps.com has been charging me $17.99 for months and they will not refund me anything! So sneaky and disingenuous! I never received any follow up after the free trial, did not think I was signed up. Funny how they never reached out to wonder why I had never printed up postage, not even once in all the months! Just kept quietly taking my money until I finally noticed (Truebill App helped me do that!). Then the Stamps.com Customer service kept repeatedly sending me the paragraphs of their policy, ignoring my information and ignoring the fact there was no indication of these charges and no contact from them. I estimate they have billed me for two years of services never used - to the tune of $400.

On March 28 I shipped 3 packages to same address for a total of 78.89 charge. I had a balance of 9.87 in my stamps account and funded the remaining of $69.02 from my bank which cleared my bank on 3/31/21. On 6/5/21 an adjustment was made for $78.89 again leaving my stand account with a negative balance! This is absolutely ridiculous that these charges would be duplicated... This is not the first time such incidents has happened.
Please issue a credit of 78.89 promptly

My acct name "jseinfeld".
i bought stamps from stamps.com one time for $11.18 on March 26, 2021.
I have been charged. $17.99 twice on April 25 and May 25 2021.
This is exactly the same thing that has happened to other people.
https://www.complaintsboard.com/stampscom-monthly-fees-c1237690

Please refund $35.98. I have no idea what is going. On top of that I have received no additional service.

What the heck is going on?
Jack

For the last three months (March-May 2021) I've tried to cancel my account with Stamps.com. The first time I tried to cancel I was told I'd be billed one more time. OK with that. However I've been billed twice more even after trying to cancel two more times. I keep getting assurances that the accounts canceled, but I keep getting charged anyway. I want the account canceled. The name on the account is David Clark. The phones number associated with it is [protected].

Signed up for this by mistake. It continues to charge but there is no way to cancel online. Only a scam company does not allow online cancellation and the need to call to speak to a person.

Horrible business model.

I have the stamps.com unopened. Realized when it arrived that my business was not large enough. Plus middle of Covid, Have contacted site and requested how I could return product, unopened. Attempted to return via mail deliverer, also brought it to mail center and post office. Just found phone number this morning, but would like to have in writing receipt. Current bill 80.00 dollars. Thanks for courtesy in this matter

I have attempted to cancel my membership the same day as I realized this was not the United States Postal system. Each attempt resulted in the display of an error message. I ended up calling. The person assured me he would send a confirmation email - never arrived. Supposedly, this site is endorsed by the USPS. Are they? Surely no government agency would endorse such a corrupt site. I have ended up closing my credit card I submitted, for I know they will attempt to charge it.

Previously when I attempted to log in and could not I had to call. I am not sure of the mental competence of the person I reached for they could not spell the simplest of words and had to ask repeatedly what I had said. I believe my diction is stellar.

Stamps.com charged me for their alleged monthly subscription fees, after a month of free trial. The site allows a one time free printing of stamps but requires credit card info. The credit crd is cvahrged after 2 months for 17.99 a month.
I called the customer services says they would cancel the subscription and even agreed to refund me the fees but will not send an email to that effect.