A.P.I. Alarm
Reviews and Complaints

Poor customer service. Alarms going off, a.p.i. Alarm does not call. This has happened several times. Did not know that *** sold the residential part of the business to them. All my personal information, including credit card information was forwarded to them without my consent. Product_Or_Service: Alarm Monitoring

We were charged over $600 extra for monitoring services which is supposed to be included in the the service that we picked. We chose to pay extra a month for the monitoring services since we're usually unavailable due to our work, so having someone check our place if the alarm goes off is our peace of mind. We tried contacting them but they have no straight answers they kept passing us around. It takes them a while to answer. It's really frustrating and putting a lot of stress on us. Product_Or_Service: Alarm/ monitoring

I reached out to API alarm in early July to terminate my services. I am not under contract anymore. I made the request and they mentioned they'd call back in 7-10 days to proceed. I anticipated an additional payment as companies often need a 30-day notice. Now it's August 21, no callback yet, and they've billed us twice. I suspect they might keep billing without returning our call.

I do not have a customer account with API Alarms and they have been taking money out of my bank account for the past 3 months. The amount of $55.11 has been taken out of my chequing account on the 22nd of Jan, Feb and Mar as a preauthorized bill payment that I have never authorized. My bank stopped the February payment but couldn't return the January one and for some reason, didn't stop the March one. I don't understand how a company that I have never heard of can take payments for service that I have never signed up for and don't have.

I have switched alarm company providers for the sake of convenience and a rapidly changing health matter -- to allow me to consolidate all my financial transactions. My original alarm company was *** which was bought out by API two years ago. My original contract expired many years ago but continued to use *** for monitoring services. I have been on the phone for two weeks trying to cancel plus writing numerous emails to cancel. I has been a rather frustrating experience. Poor customer service, no return calls, no return emails. POOR response and customer relations.

I had an account with a home security firm. They sold their firm to API Alarm. My contract obligations were long over. I made numerous calls to cancel my services with API Alarm, and yet they continued to send me bills. I sent an email to this effect November 13 with follow up information on November 16th. in the aforementioned emails, I mentioned I wanted the previous charges credited because I had repeatedly tried to cancel my account and they continued to try to deliver services, when the equipment for break-ins doesn't even work. They keep sending my bills and late fees and threats of collection.

Have tried canceling service several times first time I was pressured continuously to upgrade. Every time I called and managed to get a hold of someone I was told to call ***. *** told me to call API. Then I was told to send an email to cancel it did several times even had my daughter help me. Then I was told to send copies of the emails from previous did that and nothing still being charged. My contract was done a while ago and I haven't been contacted to reset it but I keep getting charged. I'm a senior and living off my old age pension which is not alot so being charged for something that doesn't work is very depressing and hard on me.

I have signed a 1-yr contract with API Alarm systems which was supposed to end June . With my busy schedule, I didn't realize the contract should have terminated months ago until I contacted them last April 14 to cancel the service. They advised I need to provide 30 day notice so I was expecting that the service should be up to May 15 only or should end May at the latest. I am paying 3 months for each billing cycle and was supposed to pay this first week of May. I was expecting only a month's billing but they billed me for three months. I called the Billing department four times for the last two weeks and left a message but no one is returning my call. Product_Or_Service: Alarm monitoring service

I had signed up with this alarm company in 2016. All equipment was set and contract was signed for 3 years. I continued to use this service since and have no issues. Until I sold my house and needed to discontinue the service. I called and they said I owed $36 for 36 months and that I resigned the contract. I asked them to send me the resigned contract as I knew I had never re entered any contract and they sent me a copy of the first contract I ever signed with all the dates being changed. *** I wish for them to discontinue service at my residence with no further costs.

It hadn't come to my attention that we were bound to a billing contract when I tried to cancel our services with them on September 20/21. Rose from API alarms informed me that we had an "upgrade" done back in February , when the service call was made. Shortly after our service call, I was sent by email a "API service Agreement" which I thought was for the service call that was provided. It listed that they did a system check and test, as well as parts and labour. I was told there was no charge as we were granted 1 free service call. We had already been with this company for a few years now, so a billing contract wasn't something I was expecting.

I had a contract with *** my contract was up end of July . I have tried to cancel the continuation of the account MANY times. After a lengthy wait on hold the agent told me that she could not cancel the account and that I had to contact a different office in Edmonton. I contacted them and they told me in order to cancel the account I had to send a written letter to the office so they could verify the signature. Email forms were not an option. (I had emailed them with the request) . I sent the paperwork and have tried to follow up with them but no one answers the phone anymore. I am still being charged for the service. I am still trying to get a hold of them but no one answers or my call is disconnected. I am not sure what to do at this point. My contract is expired and I am stuck. There is an option to turn off automatic billing but it errors

I have used A.P.I. to monitor my house alarm through our home phone. Last year we canceled our home phone and I tried notifying A.P.I. to see if there was another way that our house could be monitored and possibly add services. When I called, I was told that they have not been monitoring my house for a few years and therefore cannot help me, so when we canceled our phone, we had our house alarm monitored by another company. A few weeks later I received an invoice to renew my monitoring service so I called them back and was told the same thing however I confirmed the invoice number and apparently I had 2 different accounts. Since then, I have tried many times to cancel my service however I have not been successful. Now A.P.I. is trying to charge me $200 for servicing I didn't use along with a cancelation fee. I have tried many times to speak to someone at the company but have been unsuccessful.

I have been trying to reach A P I Alarms office since the first week of December to cancel our alarm service. No one answers, nor responds to voicemail. I have sent an email on Feb. 19, 2021 explaining my situation but have had no reply. Again I have left voicemails and no responses. Then again in March I sent an email saying I want to cancel our service and have left voicemails as well-- no one has called back nor responded. After again getting a statement charging for 6 months service, I tried calling & left voicemails & sent another email resulting in no response. At one of those calls many months ago I talked to a Rose who said to send her an email which I did but have had no answer. I want my contract cancelled & feel I do not owe them anything as my contract was up November 30, which is when I first began attempts to cancel. Thank you in advance for your attention to this matter.

I sold a property in May. The property was monitored by API on a year contract. Informed API in April the sell and requested cancellation of the contract. Was told there was a one month cancellation notice fee and the rest would be returned. That was in May . In June I needed my own alarm service attended to and was considering finding another company as I wasn't happy with the progress of the refund. The salesman said that it was noted that there was a refund for the sold property in the record. Now in the beginning of August I received my own invoice and said to API why the refund hasn't been sent out yet, and it was like starting the whole thing over again with the lady in Toronto looking after customer service having the nerve to say that August 5th was the first time she's heard of this. Yet it was all noted in May. Now I see the other complaints in the ComplaintsBoard.com and getting a good idea this company is either doing stall tactics or just doesn't have the proper infrastructure to cope with accounts payable. They have told me the chq is being processed and will be in the mail. The funniest thing is that they offered me a credit to my own account almost instantly but because this was an estate issue I'd rather have it recorded as such. So why couldn't a chq be provided just as quickly as a credit would be done? It's been months. Product_Or_Service: Alarm monitoring service Account_Number:

Service cancelled, API acknowledged cancellation request submitted, yet continued to bill for two months thereafter. On July 02/20, I contacted API by telephone to request a suspension of monitoring service for 2 to 3 months. The reason for this request was, we are Seniors and our finances were such that we had to cut back on some of our expenses. We had previously requested a suspension of service one other time (by telephone) and we were granted our request. In speaking with API representative Ayala, she rather brusquely informed me that I had to submit a letter for that request. I did take exception to her rude manner and I informed Ayla that I would cancel the API service and that there would be no further payment as my credit card was expiring mid July and API would not be able to auto bill my credit card. Ayla's *** response was, "I don't care, we are going to continue to bill your account anyways". I then, that day July 02/20 sent an email to the General Manager Peter cancelling the API service immediately and requested a refund for customer no. *** . I had already paid for the month of July service. API service was in fact discontinued/disconnected that very day. API requests a 30 day notice of cancellation, yet, even though I was fully paid for service for the month of July, I had no service for the remainder of the month. On August 11/20 I received the following email from an API Security Consultant . I quote the following as exactly received from API representative - Task. Hi Ronnie: I hope you are doing well. I understand there was some confusion, I am just reaching out to you regarding your cancellation, we do require 30 days if you wish do to so. We definitely would prefer to keep you as a valued customer, I am happy to be your personal representative at API Alarm. I can also offer you a rate reduction or discounted upgrade. Please let me know how you would like to proceed so I can advise my office. API acknowledges my cancellation request effective July 31/20 taking into account the 30 days notice, yet API continued to bill for the months of August & September? I continue to this date to receive emails demanding payment. Example - If we do not receive full payment within 10 days, we will consider you in default according to the terms of our services agreement, and we will begin enforcement of our rights under the terms of the agreement. I was recently in contact with, Task and was informed today January 20/21 that: Hi Ronnie I heard back from my team that was advised that the balance owing is for the final statement. Unfortunately nothing I can do about that. That being said I can definitely help you out with a great deal on the new monitoring. Sincerely, Task I have submitted to Task my original email requesting a cancellation of service to the Attn: of Manager Peter and also a copy of the email from Task himself acknowledging my cancellation request. I do not understand the API position on this matter. *** Yours truly, Ronnie

I am having difficulty getting my alarm monitoring discontinued, my final properly calculated invoice, and written confirmation of same from API. July we were informed *** would no longer be providing residential alarm monitoring, API alarm would provide monitoring. We did not request the change or sign a contract with API. Aug 2019 API sent me 2 invoices by *** for July + Aug 2019. March 15 I had paid *** $362.76 for a year of service covering Mar 2019- Mar 2020. I called API at [protected] Toronto I think, I spoke to a woman who said she would check and get back to me, she called me within a few days to confirm my fees were paid to Mar 2020 and she would cancel the invoices. A week later a man called me to remind me of the outstanding invoices. I informed him the fees were paid to *** and of the previous conversation I had with the 1 800 lady. He said he would check and get back to me. He never got back to me. I sent a registered letter Sept 2019 asking API to properly update my account and send me confirmation by mail or e-mail. They did not. I did not receive any more invoices or phone calls so I was OK with that. May 25I called API in Winnipeg and spoke to Ayla. I requested to have my home monitoring discontinued ASAP and to have my final invoice with confirmation of discontinuation of service. She told me she would need the request in writing so I sent a registered letter making the request. *** delivered it on May 28. June 25 I called API in Winnipeg I spoke to a woman who told me I owe 359.52 from January . I informed her my fees were paid until March . I requested my account to be calculated properly so I can pay the fee that I actually owe, April- June and have my monitoring discontinued ASAP. July 20 I called API in Winnipeg again and spoke to Ayla, she informed me that the account was closed and my final invoice was $119.00 and would be mailed to me. No invoice received. Aug 5 2020 I received a registered letter from API Toronto informing me my account is seriously overdue. I owe $359.52 and it would be sent for collections.They claim to have attempted to contact me on many occasions. I have not been contacted by phone, email, or ***. The only communications that have taken place are described above. Aug 5 2020 called Ayla in Winnipeg again and informed her of this demand letter. She said she would send me the proper invoice by the end of the week and get the $359.62 cancelled. No invoice received. Aug 5 2020 I also called API in Toronto, the Accounts Receivable Dept. I spoke to Della who told me my account is still active and the $359.52 is for monitoring March -Feb 2021. Della told me that Ayla would take care of my account. I have not been satisfied with the handing of my account by these people. I just want the monitoring to my address discontinued, a properly calculated final invoice covering March - June ,( actually since I requested the monitoring discontinued by the end of May they should only charge me until May ), written confirmation of the date of service discontinuation, and no further contact from this business. I would never have chosen this company, my contract was sold to them. *** Customer April G