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CB Medical Facilities and Services Apria Healthcare Group Customer Service Billing Issue
Apria Healthcare Group

Apria Healthcare Group review: Customer Service Billing Issue

P
Author of the review
12:26 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

My husband, with COPD & heart conditions, has been using oxygen since 7/2024. It has been difficult dealing with Apria. You get transferred and have to wait to talk to someone who usually can’t solve the problem.
Friday afternoon, 10/4/2024 I called billing regarding my current bill which says “This is the amount you owe $146.67. Please pay by 10/13/24.” “no Past Due Balance" Joan, in billing in the Oxnard office said I only owed $20.77. She took my credit card information and said there was no outstanding balance left on the account and gave me a confirmation number.
Then she said…."oh an amount of $133.62 was sent for collection in September." I said, the bill I have in front of me includes the $133.62 and says it is due by 10/13/24. She had no explanation about the discrepancy.
I’m very unhappy that my account was sent to a collection agency. It’s my understanding that a client has to be notified before that occurs.
I waited again to talk to a supervisor. Abraham B, who said he was a supervisor went on and on for another hour trying to explain how they could send a bill for an amount due several days hence and still have sent the
account to collection. He said he would pay the $133.62 with my credit
card that he had on file and that by Monday everything would be OK. I said I wanted something in writing and he said he couldn’t do that and he couldn’t notify the Collection agency. I asked for the name of his supervisor and he said he couldn’t give that out.

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  1. Apria Healthcare Group Contacts

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    More phone numbers
  3. Apria Healthcare Group emails
  4. Apria Healthcare Group address
    26220 Enterprise Court Lake Forest, Lake Forest, California, 92630, United States
  5. Apria Healthcare Group social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Apria Healthcare Group contacts
Apria Healthcare Group Category
Apria Healthcare Group is ranked 1 among 23 companies in the Medical Facilities and Services category
#01 Apria Healthcare Group Apria Healthcare Group #02 Plushcare Plushcare #03 Norton Healthcare Norton Healthcare #04 Modivcare Modivcare #05 Ulta Lab Tests Ulta Lab Tests

Most discussed complaints

stellar customer service from apria healthcare!
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