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Aramex International

Aramex International review: misleading the customer 61

A
Author of the review
12:00 am EDT
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Some of my documents were given in Aramex couriers, chennai, India office on August 8,2004 which was delayed in chennai office itself. Until now (August 24,2004) I have not received those documents. When we contacted the chennai office regarding this, we got misleading information such as 'it was already delivered', the documents were received by the neighbour and also we were given wrong telephone numbers of the 'so called neighbour' and the Aramex US branch. Everyday we have been calling India on this matter because of the sensitivity of the documents. We have not received any reply for the email sent to aramex through their website. According to the website tracking information the documents were delivered at Naguabo which is in Puerto Rico when it is supposed to come to Edison, New jersey, USA. So far, we have neither received the documents nor did we recieve any responsible replies from the chennai office.

61 comments
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Naseeruddin Mohammed
US
Jul 29, 2019 5:04 pm EDT

My tracking no.is [protected] I need to change my delivery address Turaif Saudi Arabia. Still I didn't get the product pls send it turaif

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Eslam Elsheikh
US
Aug 10, 2019 7:12 pm EDT

Dear Sir

I shipped with you, shipment tracking number [protected]
is in customs clearance in UK over two weeks now, I contacted your customer support several time with no use, whether they ignore or don't respond at all. What kind of information needed. It's a return to Amazon.

Waiting your respond

Thanks
Eslam Elsheikh

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Eby alex
US
Aug 10, 2019 9:54 pm EDT

i got whtupp msg to update the location. i updated as per requirement. they forwarded some day to delivery my product. i choose 3rd. but i din't recevied on that day. i call aramex call center. they dont care about my delivery. they changed to 5th. without approval, how they can change dates.

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Walid K
US
Aug 12, 2019 5:17 pm EDT

If shipment lost by Aramex who have to do the claim Aramex or customer.
since May 19, i have 1 part is missing and i ask aramex employee to send me a copy
from claim he told me its your responsibility to do the claim. and now they ask me to pay the shipping including the missing part. air waybill # 235-[protected]
waiting for your reply

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Walid K
US
Aug 20, 2019 6:34 am EDT

no one is responsible in aramex you can talk to him, they only give promises and nothings happens they say something and do other things. i am facing the problem more than one month. i know this email will do nothing but i am trying no other option

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Walid K
US
Aug 25, 2019 7:50 am EDT

no one is responsible in aramex you can talk to him, they give promises and nothings happens. i am facing the problem more than one month.

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Mehran Mughal
US
Sep 07, 2019 5:33 pm EDT

The courier driver behaviour so bad and not delivered the shipment on time and also when asked to deliver the shipment to your office in buraida so we will collect it from there he refuse to do and behaviour is so so so bad.

thanks

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Soha Hammam
AE
Sep 10, 2019 9:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AWB# [protected]
from : SHEIN
the order was delivered to someone else and now it's lost I need o refund this order as it was prepaid online by a MasterCard
the order should have been delivered to Ahmed Hassan
mobile# [protected]
Emirates ID # [protected]

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MedHat Said RaBie
US
Sep 15, 2019 11:40 am EDT

Nothing happened

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MedHat Said RaBie
US
Sep 22, 2019 1:41 am EDT

I have a Btech shipment [protected] supposed to received 4 days ago 11/ 09/ 2019 and I did not receive it and no one call me for appointment despite I called hotline and said they will help please let me now how can this issue managed

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muhammed shafeeque
AE
Dec 25, 2019 6:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Concerned,

My shipment No.[protected] shipment received aramex office on 12th December 2019 but and no any response from your office until 16th december 2019 and on 16th I called aramex office and scheduled delivery on 17th december 2019 but no any response from your team for delivery as scheduled.

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Salim2ok
OM
Jan 06, 2020 2:15 am EST

I ordered spearpart and received by Aramex on 23rd of December 2019. It has been hold in my account for more than week. Today 31st of December 2019 and still in my account.

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Mohammed Umair
US
Feb 10, 2020 8:51 am EST

we have shipment from DUbai to Jeddah which is delaying from last 23Days...

can you please help us to deliver us ASAP...

Tracking No. [protected]

need your urgent support..
umair@itexperts.com.sa
[protected]

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Abdul Mateen03
US
May 03, 2020 4:33 pm EDT

My package is being delayed and no shipment since from one month, since the package was received by local authority in Saudi Arabia Dhahran facility and not delivering even after registering many complaints. I need your quick action to register my complaints and take action and ask to deliver my shipment#[protected], as soon as possible.

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George Rosenberg
US
Jun 23, 2023 8:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm the complainer. I am n Italy and the complaint is about Aramex Italy

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George Rosenberg
US
Jul 01, 2023 5:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The on line form for making an enquiry does not work - the city field will not accept any city. They have no contact telephone number. Therefore impossible to contact.

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Navneet Agrawal
JEDDAH, SA
Aug 09, 2023 9:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi,

I had applied for a USA Visa which was approved on 01st August 2023. Further, the status was changed from "Approved" to "Issued" on 02nd August 2023. However it is 3rd August 2023 but i have still not received any message from Aramex to collect the same. My mobile number is +[protected].

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Riel Fernandes
US
Aug 15, 2023 9:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sent a parcel to DRC on 25 July 2023 07:52 PM and when I track it today It has not reached and shows still in Dubai

Origin : Aramex at Burjaman Center Bur Dubai - UAE

Shipment number : [protected]

I was told it would take 8 Business days.

Why is there a delay.

My registered mobile number is +971 [protected]

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Adam Brock
Caboolture, AU
Sep 23, 2023 8:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Every time I ask for a manager they tell me there isn't one no matter the time of day and what day it's on and when I ask them to try again they hang up throughout September

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Saeed ALGhamdi Mr.
US
Mar 16, 2024 10:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We feel so bad that provide by this office when you assigned the delivery point they change to far away place almost 25 km from selected one more than thus office supposed to open 09:00am always we are waiting till 09:15 or 09:30

They also take long lunch break almost one and half hours

Please do needful

  1. Aramex International Contacts

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    100%
    Confidence score
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    100%
    Confidence score
    Vietnam
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  3. Aramex International emails
  4. Aramex International address
    Chicago Office, Chicago, Illinois, 60606, United States
  5. Aramex International social media
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    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
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Aramex International is ranked 176 among 1606 companies in the Online Shopping category

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misleading the customer
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