CB Online Shopping Aramex International misleading the customer

Aramex International review: misleading the customer 61

Anambi

Jul 19, 2006 12:00 am EDT

Review updated: Mar 16, 2024

Featured review

Some of my documents were given in Aramex couriers, chennai, India office on August 8,2004 which was delayed in chennai office itself. Until now (August 24,2004) I have not received those documents. When we contacted the chennai office regarding this, we got misleading information such as 'it was already delivered', the documents were received by the neighbour and also we were given wrong telephone numbers of the 'so called neighbour' and the Aramex US branch. Everyday we have been calling India on this matter because of the sensitivity of the documents. We have not received any reply for the email sent to aramex through their website. According to the website tracking information the documents were delivered at Naguabo which is in Puerto Rico when it is supposed to come to Edison, New jersey, USA. So far, we have neither received the documents nor did we recieve any responsible replies from the chennai office.

61 comments

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Naseeruddin Mohammed

1 comments

Naseeruddin Mohammed of US

Jul 29, 2019 5:04 pm EDT

My tracking no.is [protected] I need to change my delivery address Turaif Saudi Arabia. Still I didn't get the product pls send it turaif

Eslam Elsheikh

1 comments

Eslam Elsheikh of US

Aug 10, 2019 7:12 pm EDT

Dear Sir

I shipped with you, shipment tracking number [protected]
is in customs clearance in UK over two weeks now, I contacted your customer support several time with no use, whether they ignore or don't respond at all. What kind of information needed. It's a return to Amazon.

Waiting your respond

Thanks
Eslam Elsheikh

Eby alex

1 comments

Eby alex of US

Aug 10, 2019 9:54 pm EDT

i got whtupp msg to update the location. i updated as per requirement. they forwarded some day to delivery my product. i choose 3rd. but i din't recevied on that day. i call aramex call center. they dont care about my delivery. they changed to 5th. without approval, how they can change dates.

Walid K

4 comments

Walid K of US

Aug 12, 2019 5:17 pm EDT

If shipment lost by Aramex who have to do the claim Aramex or customer.
since May 19, i have 1 part is missing and i ask aramex employee to send me a copy
from claim he told me its your responsibility to do the claim. and now they ask me to pay the shipping including the missing part. air waybill # 235-[protected]
waiting for your reply

Walid K

4 comments

Walid K of US

Aug 20, 2019 6:34 am EDT

no one is responsible in aramex you can talk to him, they only give promises and nothings happens they say something and do other things. i am facing the problem more than one month. i know this email will do nothing but i am trying no other option

Walid K

4 comments

Walid K of US

Aug 25, 2019 7:50 am EDT

no one is responsible in aramex you can talk to him, they give promises and nothings happens. i am facing the problem more than one month.

Mehran Mughal

1 comments

Mehran Mughal of US

Sep 07, 2019 5:33 pm EDT

The courier driver behaviour so bad and not delivered the shipment on time and also when asked to deliver the shipment to your office in buraida so we will collect it from there he refuse to do and behaviour is so so so bad.

thanks

Soha Hammam

1 comments

Soha Hammam of AE

Sep 10, 2019 9:12 am EDT

Verified customer

AWB# [protected]
from : SHEIN
the order was delivered to someone else and now it's lost I need o refund this order as it was prepaid online by a MasterCard
the order should have been delivered to Ahmed Hassan
mobile# [protected]
Emirates ID # [protected]

MedHat Said RaBie

2 comments

MedHat Said RaBie of US

Sep 15, 2019 11:40 am EDT

Nothing happened

MedHat Said RaBie

2 comments

MedHat Said RaBie of US

Sep 22, 2019 1:41 am EDT

I have a Btech shipment [protected] supposed to received 4 days ago 11/ 09/ 2019 and I did not receive it and no one call me for appointment despite I called hotline and said they will help please let me now how can this issue managed

View 0 more photos

muhammed shafeeque

1 comments

muhammed shafeeque of AE

Dec 25, 2019 6:46 am EST

Verified customer

Dear Concerned,

My shipment No.[protected] shipment received aramex office on 12th December 2019 but and no any response from your office until 16th december 2019 and on 16th I called aramex office and scheduled delivery on 17th december 2019 but no any response from your team for delivery as scheduled.

Salim2ok

1 comments

Salim2ok of OM

Jan 06, 2020 2:15 am EST

I ordered spearpart and received by Aramex on 23rd of December 2019. It has been hold in my account for more than week. Today 31st of December 2019 and still in my account.

Mohammed Umair

1 comments

Mohammed Umair of US

Feb 10, 2020 8:51 am EST

we have shipment from DUbai to Jeddah which is delaying from last 23Days...

can you please help us to deliver us ASAP...

Tracking No. [protected]

need your urgent support..
umair@itexperts.com.sa
[protected]

Abdul Mateen03

1 comments

Abdul Mateen03 of US

May 03, 2020 4:33 pm EDT

My package is being delayed and no shipment since from one month, since the package was received by local authority in Saudi Arabia Dhahran facility and not delivering even after registering many complaints. I need your quick action to register my complaints and take action and ask to deliver my shipment#[protected], as soon as possible.

George Rosenberg

2 comments

George Rosenberg of US

Jun 23, 2023 8:56 am EDT

Verified customer

I'm the complainer. I am n Italy and the complaint is about Aramex Italy

George Rosenberg

2 comments

George Rosenberg of US

Jul 01, 2023 5:41 am EDT

Verified customer

The on line form for making an enquiry does not work - the city field will not accept any city. They have no contact telephone number. Therefore impossible to contact.

Navneet Agrawal

JEDDAH, SA

1 comments

Navneet Agrawal of JEDDAH, SA

Aug 09, 2023 9:40 am EDT

Verified customer

Hi,

I had applied for a USA Visa which was approved on 01st August 2023. Further, the status was changed from "Approved" to "Issued" on 02nd August 2023. However it is 3rd August 2023 but i have still not received any message from Aramex to collect the same. My mobile number is +[protected].

Riel Fernandes

1 comments

Riel Fernandes of US

Aug 15, 2023 9:03 am EDT

Verified customer

I sent a parcel to DRC on 25 July 2023 07:52 PM and when I track it today It has not reached and shows still in Dubai

Origin : Aramex at Burjaman Center Bur Dubai - UAE

Shipment number : [protected]

I was told it would take 8 Business days.

Why is there a delay.

My registered mobile number is +971 [protected]

Adam Brock

Caboolture, AU

1 comments

Adam Brock of Caboolture, AU

Sep 23, 2023 8:44 pm EDT

Verified customer

Every time I ask for a manager they tell me there isn't one no matter the time of day and what day it's on and when I ask them to try again they hang up throughout September

Saeed ALGhamdi Mr.

1 comments

Saeed ALGhamdi Mr. of US

Mar 16, 2024 10:56 am EDT

Verified customer

We feel so bad that provide by this office when you assigned the delivery point they change to far away place almost 25 km from selected one more than thus office supposed to open 09:00am always we are waiting till 09:15 or 09:30

They also take long lunch break almost one and half hours

Please do needful

1 2

Aramex International - priority express what a joke

Aramex International - parcel not received / wrong update on tracking site 2

Resolved

Replied

Aramex International - fake service times and unprofessional and liar staff even the management 2

Aramex International - shop & ship seems to miss my package

Aramex International - lost my labour id card of dubai in courier

Resolved

Aramex International - Account management

Aramex International - worst service

Aramex International - multiple complaints

Aramex International - shipment to saudi arabia (awb no. 30516880472) 1

Aramex International - rejection of shipping my material that held with my address in shop&ship

View all Aramex International reviews and complaints

Aramex International Contacts

Aramex International phone numbers

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33%
Confidence score

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50%
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100%
Confidence score

Taiwan

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Thailand

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100%
Confidence score

Vietnam

More phone numbers

Aramex International emails

care@aramex.com

100%
Confidence score: 100%

Support

pma@aramex.com

100%
Confidence score: 100%

Support

Aramex International address

Chicago Office, Chicago, Illinois, 60606, United States

Aramex International social media
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Nov 20, 2024