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Art Karat International Ltd. Inc. Customer Service Phone, Email, Contacts

Art Karat International Ltd. Inc.
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1.4 9 Complaints
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Art Karat International Ltd. Inc. Complaints 9

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10:47 pm EDT
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Art Karat International Ltd. Inc. Product- jewelry

I bought these 2 sets of jewelry at an art karat show in Greenville, SC and these people said that I will receive my items in 6 weeks and now it’s been over 3 months and there is no response from them. When I asked them they said they will be shipped next week but I still didn’t get any shipping notification from them.

I asked them to refund my money and No one answers the calls.

I need my $3,100 to be refunded back to me.

Desired outcome: Refund of the money I paid to them- $3,100

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10:36 pm EDT

Art Karat International Ltd. Inc. Jewelry. Customer service

Total scam and horrible customer service. I bought a necklace and earring set on April 10th. The necklace had a tiny stone missing. They said they will fix it and ship it to me. They told me it will take a maximum of 8 weeks. The person also told me it will be delivered way sooner than that. I called after 9 weeks and I was told it is stuck in customs and it will be shipped in 2 weeks. I called again after 2 weeks I was told it will be shipped in 3 days and I will receive tracking info in my email. I called again after 3 days I was told it will take one more week. I got so mad that I asked for a refund. I just want my $678.89 back. Then they told me as the jewelry is really old and a repair piece I cannot get refund. Repair piece? I bought a brand new piece from an exhibition! Then I was told again that they will ship it in 15 days.

They never call me or send any updates via email. I have to call or send at least five messages to get a response. Yelp is full of similar reviews. Please do your research before buying from them.

Desired outcome: Get my money back

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9:53 am EDT
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Art Karat International Ltd. Inc. Art Karat Jewelery

I liked a pair of earrings in their exhibition in November 2021, they placed an order for it and told me I would receive it by December end. I did not get it until January 2022 and it had a lot of diamonds missing. After a lot of messages from me, they said they would send me a replacement immediately. After a lot of follow ups, dealing with a ton of lies, false promises and very poor customer services, I received the earrings in April 2022. They still did not get it right and this time they are much bigger than the original one I chose. The diamonds and other stones are much bigger and hence they look really fake. I did not bother to complain this time around because I am tired of dealing with them and have learnt a very expensive lesson here. Stay away from them and save your money and the mental harassment that you will have to go through if you place an order with them.

Desired outcome: Refund of my money and an apology for all the harassment they caused.

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9:59 am EST

Art Karat International Ltd. Inc. Temple Jewelry bracelet

I went to Indianapolis Art Karat show for 6th year and purchased each year from them. I purchased a bracelet in 2019 and they mailed it to me 6 weeks later. When I called their Delhi location because of damaged bracelet they sent they claim to not understand English. On 110921, i visited the store with this complaint and they refused to exchange it.

Desired outcome: I SHOULD GET REPLACEMENT AS THEY SENT DAMAGE PRODUCT.

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5:06 pm EST
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Art Karat International Ltd. Inc. Money refund

I order products from this website in less than 20 minutes; I changed my mind after I paid and asked about canceling my order and refund money. They said they don't have the policy to refund; They only give credit. Customer service is sucks.

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4:13 pm EST

Art Karat International Ltd. Inc. My order has not been delivered

Its been 4 months since I have ordered from Artkarat.com, and this company didn't ship my product yet. Order ID: 25048, ordered on Aug 20, 2020, and it was for $495. Promised sipping time was 6 to 8 weeks, and now its December and they still haven't delivered it.

They keep saying its coming soon, and they gave me shipping tracking information for something that was shipped to Miami, when I live in NJ.

I would like refund of the money. Their customer service doesn't respond to inquiries, and provides wrong information
Company - ArtKarat.com
Date of Incident - Aug 20 2020
Desirable Outcome - Refund, or Ship the Product

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7:46 am EST

Art Karat International Ltd. Inc. Jewelry

I bought two sets of earrings from Art Karat at a hotel exhibition in Virginia on Sep, 11, 2016. On the invoice, the sales rep wrote down delivery by Nov. 10. I called them on Nov. 7 to check if items have been shipped. They told me tat the items have not been shipped yet but will be shipped soon. By Dec. 5 when I had still not received the items I call the customer service number and they told me someone would get back to me. When I did not receive a call I called back on Dec. 6 and received the same response. "I am a receptionist someone will call you back. This is a call center". I requested to speak with a supervisor or sales agent and she said no one is available. I got a call back on Dec. 7, to say that the items have now been shipped from India. I requested my order be cancelled as amount refunded because it has now been over 12 weeks. She said Art Karat has a no refund policy. They can cancel the order but not issue a refund.

Very unprofessional people with horrible customer service. In this day and age what kind of policy is this, "No refund under any circumstances" even if they have not met their terms of deliver in approximately 10-12 weeks.

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3:07 pm EST
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Art Karat International Ltd. Inc. Very poor customer service. No sight of order placed 2 months ago

I was interested in several pieces of Jewelry at the Art Karat exhibition in Singapore in Oct 2016. I was asked to place an order as the items were not readily available and I was told that the pieces I ordered would be delivered to my address within 6 weeks . Of course, I was asked to pay in full in advance for the items, which I had done via credit card which was charged immediately. However it is 2 months now and there is no sight of the delivery and nobody is replying to my emails sent to [protected]@artkarat.com. Yet, when I wrote a dummy email enquiring about placing an order for custom pieces of jewellery, I immediately got a reply!... that is the wonderful customer service Art Karat is providing. Art karat will only reply if you are going to give them more business but no reply if you have already paid them...but they have not delivered the goods! Have I been cheated ? It is supposed to be a reputed company, is it just a facade to cheat people? I have bought from Art Karat in the past, but the latest experience has been the worst and will certainly be the last one for me. I am still waiting for delivery of the delivery for my Invoice 14511

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9:23 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Art Karat executed a illegal sales contract as per FTC (Federal Trade Commission) Cooling-off Rule rule.The Federal Trade Commission's (FTC's) Cooling-Off Rule gives you three days to cancel purchases of $25 or more if you buy an item in your home or at a location that is not the seller's permanent place of business. Under the Cooling-Off Rule, the...

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Overview of Art Karat International Ltd. Inc. complaint handling

Art Karat International Ltd. Inc. reviews first appeared on Complaints Board on Feb 24, 2009. The latest review Product- jewelry was posted on Sep 27, 2023. The latest complaint Violation of FCC Cooling-Off Rule was resolved on Feb 24, 2009. Art Karat International Ltd. Inc. has an average consumer rating of 1 stars from 9 reviews. Art Karat International Ltd. Inc. has resolved 1 complaints.
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  1. Art Karat International Ltd. Inc. Contacts

  2. Art Karat International Ltd. Inc. phone numbers
    New York
    New York
    Click up if you have successfully reached Art Karat International Ltd. Inc. by calling New York phone number 1 1 users reported that they have successfully reached Art Karat International Ltd. Inc. by calling New York phone number Click down if you have unsuccessfully reached Art Karat International Ltd. Inc. by calling New York phone number 0 0 users reported that they have UNsuccessfully reached Art Karat International Ltd. Inc. by calling New York phone number
  3. Art Karat International Ltd. Inc. emails
  4. Art Karat International Ltd. Inc. address
    331 West 57th Street #199, New York, New York, 10019, United States
  5. Art Karat International Ltd. Inc. social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 03, 2024
Art Karat International Ltd. Inc. Category
Art Karat International Ltd. Inc. is ranked 235 among 298 companies in the Jewelry and Watches category

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