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4.0 23 Reviews 118 Complaints
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Ashley Madison Complaints 118

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S
5:05 am EDT

Ashley Madison I’d yourfavoritepart

This ID yourfavoritepart is harass to me and send inappropriate pics, do not want me to connect to AM.

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8:33 pm EDT
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Ashley Madison Two different accounts suspended same day

I had used Ashley Madison for over a year and had successfully meet a couple of men. I decided to change my settings to cyber affair and my account got suspended the next day after I used the site more than usual. The only thing I can think of that I was doing out of the ordinary was requesting keys. After I got my account suspended, I created a new one within the hour with a different photo and an hour later it got suspended as well. What is their problem? In the past I kept receiving messages because I'm young, attractive, not a sugar baby, and I had a decent bio which should mean good business for them since men send me several messages per day. What is the point of even creating a new account if it gets suspended before it receives any visibility? I'm definitely going to look for alternatives. Site SUCKS and whatever policy they're enforcing by deleting women's accounts is clearly not good for them or anyone.

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M
1:00 pm EDT

Ashley Madison Session timed out

Past several times I have tried to log on to the site, I have received this message: sorry your session has timed out. I can't understand how my session could be timed out when it hasn't even started. In any case, this message is preventing me from logging in and using the site. Can you please eliminate this so I can successfully log in? Thanks
Mustangtommy
[protected]@hotmail.com

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Q
Q
Queen4787
Florence, US
Apr 11, 2022 3:03 am EDT

You delete the app and log back in to your account. It worked for me.

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U
8:14 am EDT
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Ashley Madison Ashley Madison suspended my account for no reason

I just made an account a day ago just to find out the next day it's been temporarily suspended? Like why? Not to mention my I couldn't message anybody because my account hadn't even got approved yet.

Desired outcome: Reactive my account

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P
10:26 am EDT
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Ashley Madison Service/account issues

My account got suspended. Why? And how do I get it unsuspended?

Desired outcome: Unsuspend my account or tell me why it was. Better yet both.

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K
3:20 pm EST

Ashley Madison The Ashley Madison site y”temporarily suspended my account”....why

Please lift the temporary hold on my account
Thank you

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A
10:52 pm EDT

Ashley Madison Account suspended for no reason.

After about a month of use and $50 worth of credits, my account was suspended for absolutely no reason after one message. I was sent an email notifying me of a refund which I didn't request and can't even receive because I used a single use gift card. I sent an email explaining this and I hope I'm reinstated.

Desired outcome: Account reinstatement.

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5:48 pm EDT
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Ashley Madison Contact problems with emails

When I get someone leaving a message on my email it shows user can't be found. Just got this site 2 days ago and it's frustrating to not be able to receive these messages because that is why I joined in the first place so could you please help me?

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J
1:19 pm EST

Ashley Madison Account suspended

I tried to join up earlier in the week but AM immediately suspended my account before I spoke to anyone or even logged in once. So I tried again using a different email address and device, and I got suspended again before even chatting with anyone or being contacted.

Apparently there is a large ratio of men to women here and it's no wonder because they keep banning women for no reason!

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J
7:24 am EDT

Ashley Madison Temporary ban

I have been temporarily banned from my account and I have no idea why since I haven't done anything wrong. I was never sent an email or any kind of notification that I might have even broken the rules or anything like that. When will my account be unbanned and for what reason was it banned in the first place?

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V
11:04 am EDT

Ashley Madison Suspended account

So I signed up 3-4 days ago, the day after my account was suspended because I was "soliciting myself", which I wasnt. I tried signing up again, and that account got suspended too, I couldn't even post a picture of myself. I tried signing up yet again on my laptop, and I got suspended again. This website is [censored]. I'm so upset. Why? Just why?

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R
10:11 am EDT

Ashley Madison Dating site for married people

Wim6en join for free. I was on there for about a year. I had met several people. Never broke any of thier rules. I am real and not a hooker. Then one vf day out of the blue I got logged out n when I try to get back in it says my account has been temporarily suspended. Thos has been 6 months now. I tried to set up new accounts from different devices but it wont let me. No explanation as to why I am suspended. Sent them numerous emails. No response.

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A
A
Aline Santos
US
Jan 23, 2022 4:56 pm EST

Well I went on just a few days ago, chatted with several Men, went out to meet one Potential suitor this am for coffee and some good conversation, and a couple of kisses mmmthen when I got back home to chat with him, I was told that my account had been temporarily suspended, what is the MAJOR Malfunction of this AM site, please help all us Women out here that make Money for YOU, and we get treated like we are just no good. HELP!

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K
7:24 am EDT

Ashley Madison Temporarily suspended account

Account suspended yes I opened several because the website kept kicking me off soon as I signed up
I did nothing wrong
My email- [protected]@yahoo.com
Funkinkysex2020 my user name
Restore it please
This needs to be fixed it's my first experience on this site

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N
7:55 pm EST

Ashley Madison temporary suspension

for some reason my account has undergone a temporary suspension and i just want my account back and to know the reason why it was suspended seeing as i didn't violate any terms this was my very first time on the site and it's very upsetting to have this happen but yeah i just want a reason as to why orrr i'd be happy to have my account back up and running

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L
2:02 pm EST

Ashley Madison account suspension

I created an Ashley Madison profile less than a month ago. I've been very lucky to have met some wonderful people, made successful arrangements, etc. As of today, I tried logging in and it says "Account TEMPORARILY suspended". I'm confused for starters because I am still actively receiving Ashely Madison email and notifications, but am not able to log in to respond or see activity. I attempt over and over and over again to log in, with no luck. I then find the customer service number at the bottom of one of the notification emails
(866) 742-2218, so I call. After waiting for hours to speak with an agent I am told that my account was suspended, not temporarily, but INDEFINITELY and permanently with no chances of reinstatement due to "solicitation". I then ask the representative, "Where on my profile am I soliciting?" He then begins to read me A PRIVATE MESSAGE I sent to my sugar daddy regarding money, gifts, etc. More specifically what I wanted from our meetings. So, basically, for 1, your messages with other users are NOT PRIVATE or DISCREET, for 2, you're basically supposed to have sexual intercourse or be willing to uphold discreet relationships, but it's against the rules, to have expectations in return and discuss them within the site. I practically beg for my account to be reinstated, and am told no repeatedly. I did inquire about creating a new account and was told by the representative that when I create a new account, once the site realizes I'm the account holder, my new or attempted accounts associated with me, will be suspended as well. So, this site is NOT where I'd refer you to be if you're seeking a mutual Sugar relationship of any sort. If you so much as mention money, gifts, or anything in exchange for sexual favors or any relations, your account will become immediately deactivated with no chance or reinstatement. I think this site should be deemed as an affair website and only that. Here, you should seek sex and that be your only expectation mutually. Asking for any more or any less, will result in account suspension. What a joke this site is.

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3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ashley Madison account has been temporarily suspended

My 1st account has been temporarily suspended so I tried opening a new one and that was suspended as well so tonight I tried a 3rd one and could'nt log in as it has been temporarily suspended...now I have 3 accounts which I can't use...why was my 1st, then 2nd and again my 3rd account suspended? I have met a guy about a mont ago on Ashleigh Madison and got on really well, but now we cant connect, since nearly a week past, as I can't log in.
How will this be rectified? Please reply

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6:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So i was using ashley madison for a while now. I am a legitimate person and not a prostitute, not a hooker and definitely not a scammer. They first suspended my account for some reason (i think its because i rejected to show my pictures on a couple of people. That's the time when they banned me) so i made another account then after that, i cant even go to...

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R
7:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ashley Madison dating services suspended

Why is it that every time I make an account that you guys suspend it within 30 minutes of having the account?!?!
I have made 4 accounts and cannot use any of them.. I feel you all is discriminating against me or there would be an email sent to let me know what I did wrong ! This is absurd.. Please reactivate my account as soon as possible.. This is very inconvenient and causes more work on people due to having to make accounts. Good way to lose business!

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5:06 am EDT

Ashley Madison suspended account

I v tried several times to email to AM to find out the reason of my suspended account but i never had reply.iv tried to call on UK number customer service but number is not valid.iv wonder what is ot all about?or maybe its descremenation against white bisexual women?iI would like to know a reason why account was suspended .And also why i cannot reach anyone from this company.Im very polite, behave very well, never argued with anybody so dont think anyone complained about me, however i didnt want to meet some people and they mayne very upset about it.
[protected]@ymail.com

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8:19 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a genuine woman who has been on and off AM for a few months now. I have had a couple of successful meetings with guys I found there. For security reasons I delete an account after a week or so of using and then start anew after some break. Recently though, AM decided to block my account for no reason.I tried registering from another e-mail, another...

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About Ashley Madison

Ashley Madison is a popular online dating platform that caters to individuals who are seeking extramarital affairs or casual relationships. The website was launched in 2001 and has since then gained a massive user base of over 60 million members worldwide.

The platform is designed to provide a discreet and secure environment for individuals who are looking for affairs outside of their marriage or committed relationships. Ashley Madison offers a range of features that allow users to connect with like-minded individuals, including private messaging, chat rooms, and virtual gifts.

One of the unique features of Ashley Madison is its "TravelingMan" and "TravelingWoman" options, which allow users to connect with potential partners in different cities and countries. This feature is particularly useful for individuals who travel frequently and are looking for casual relationships or affairs while on the road.

Ashley Madison has faced its fair share of controversies over the years, particularly in 2015 when the website was hacked, and the personal information of millions of users was leaked online. However, the website has since then implemented strict security measures to ensure the safety and privacy of its users.

Overall, Ashley Madison is a popular and reliable platform for individuals who are seeking extramarital affairs or casual relationships. The website offers a range of features and a massive user base, making it easy for users to find like-minded individuals and connect with them discreetly and securely.
How to file a complaint about Ashley Madison?

Here is a comprehensive guide on how to file a complaint against Ashley Madison on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Ashley Madison in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Ashley Madison. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against Ashley Madison on ComplaintsBoard.com.

Overview of Ashley Madison complaint handling

Ashley Madison reviews first appeared on Complaints Board on Dec 1, 2008. The latest review Horrible customer service at Ashley Madison was posted on Oct 8, 2024. The latest complaint Dating service was resolved on Jan 23, 2023. Ashley Madison has an average consumer rating of 1 stars from 536 reviews. Ashley Madison has resolved 5 complaints.
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  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
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