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ASHRO

ASHRO review: Online payment

O
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12:01 pm EDT
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On September 1, 2023, I made an online payment for $70.00. This system gave me an Error message stating that it could not process my payment at this time, within 5 minutes I should see it process, if not to contact them. I then checked my bank account and it processed twice. I contacted customer service and the female rep stated you could no longer stop credit card payments. I would have to contact my bank to see if they could stop it or let it process and request a refund. I just call customer service and a male rep stated rudely that I had called in a payment and made a payment online and that is totally a LIE. He stated it could take 2-3 weeks to get a check by mail. I asked if I could use the duplicate payment towards Oct 2023 payment and he said he would put in the request. The only way I could get a response would be by mail. I questioned, why I couldn't get it by email and he kept stating, I could only get it by mail.

Bottom line, your online payment system duplicated my $70 payment. I only entered the payment once and you are penalizing me for your system error.

Desired outcome: Either receive a refund within a week or apply the duplicate payment to Oct 2023.

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  1. ASHRO Contacts

  2. ASHRO phone numbers
    +1 (800) 810-8964
    +1 (800) 810-8964
    Click up if you have successfully reached ASHRO by calling +1 (800) 810-8964 phone number 0 0 users reported that they have successfully reached ASHRO by calling +1 (800) 810-8964 phone number Click down if you have unsuccessfully reached ASHRO by calling +1 (800) 810-8964 phone number 0 0 users reported that they have UNsuccessfully reached ASHRO by calling +1 (800) 810-8964 phone number
  3. ASHRO emails
  4. ASHRO address
    1112 7th Avenue, Monroe, Wisconsin, 53566, United States
  5. ASHRO social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
ASHRO Category
ASHRO is ranked 79 among 724 companies in the Fashion and Style category