Aspen Dental
Reviews and Complaints

Last year I purchased a replacement partial from Aspen Dental in Lancaster Ohio. A metal piece on the partial I had before broke. I worked with a girl in the office and Dr Que. Everything was ok until they did the fitting with with teeth in wax; the teeth were crooked. I told the girl and she basically brushed me off. I continued to tell them that the teeth were crooked and no one would listen. When the final teeth came back I told Dr Que again and he said my top teeth were crooked. I told him that they didn't match up. He said it was supposed to be that way; then I said, well then the other side is wrong because they do match up. He walked out and didn't say anything. I hate confrontation and tried to wear them anyway but they side off of the food. I can't chew on that side. I've been wearing the anyway because I have no choice and no one will listen to me. This year I had a problem with another tooth and went to another dentist. I told him about it and he looked at the and said yes the teeth are crooked and don't touch on that side.

They refuse to stand by their product. My dentures have never fit right and after a couple months a tooth broke out and they couldn't get me in for a few days ( of course when i was a new customer they got me in that afternoon ) fast forward a few years and many teeth breaking out (all of which i fixed myself ) another tooth falls out so i decide to have them fix it for me. I call the appt. line and was told that to have a tooth glued back in i would have to see the dentist but that it would be a free consult so i set the appt but an hour later i get the call that not only could i have the appt that they just set but that i would be charged for a dental exam. To get a tooth glued back into a sloppy fitting plate to begin with ARE YOU KIDDING ME this has been my experience with aspen dental the only time that they can get you in when your a new customer and new money to them and once they do get you as a patient they refuse to stand by their work or there product

I would like to know how do I file for a refund on my treatment. It did not turn out

The way I anticipated. I’m very upset on the outcome so! far . Please contact me with the proper protocol that I must do in order to take of this the procedure began in the month of August of 2021 at

The Aspen Dental office in Tuscaloosa, AL

35405 . My end goal was to have implant the ones that actually go in your mouth with the long screws, they explained to me that this particular process would be cheaper , However; as it took place and the dentures didn’t feel comfortable I started doubting the decision I made to do the surgery, it felt like they never could get the dentures to fit properly, so by this I began to get frustrated and disappointed. I’m always depressed now too ashamed to go anywhere because I fell self conscience about my mouth.

Sincerely,

Gwen Taylor

Partial never fit me correctly. After at least 6 additional visits to make adjustments. I still have not been able to wear it. I paid in full out of pocket I was unemployed with no dental insurance. I just want it adjusted to fit if possible or remake one. I am now employed and have excellent dental insurance. I still believe they should do me right with a solution. I was a faithful patient and always paid in full.

The dental offiss made me pay 1/2 dn and finish paying off almost 4000 dollers before fitting my dentchers, plus once a week travel to offiice at a cost of 60 dollars each trip as one on ssi this tactics is because the dentest there sead it was her rule and if I didnt like it I could not receve my teeth this experince is nothing as discribed in your comerchelsth store # is 1429. Also whanted to make me come back for weeks to ajustments. I told them that I lived 100 miles away but they said theres nothing they could do about it dentests rule. As such my wife needs dentel work was going to have it done there but not now I told her that shed never step in aspin dentel sorry for the rant but these people are rude not been back sence ill just put up with the pain my last denchers where 35 years old and fit perfict thanks {28-apr-2022 was the start date

When they whitened my teeth they burnt my gums, the dental hygenist broke my front tooth durning cleaning. They cleaned my teeth then rescheduled me for another appointment to polish my teeth. Could not get a timely appointment. They referred me to an endo for a root canal. He said for them to follow up post op. Two months later still no appointment and i'm still getting bill for something I don't feel I owe.. As I said I always paid at time of service. I will never use aspen again.

Please clear my name and my bill. Thanks

On 3/4/21 I came into the Martinsburg WV location to inquire about invisalign. Waited for my appt, but was told the dentist was busy with another procedure, so we set another appt. On the 13th of March, I was scanned for the Invisalign but never saw the dentist. On April 24th, my trays had arrived and I paid half of the amount that was due. I paid the rest of it on April 30th. That was a total out of pocket amount of $1750. I had been there 3 times without ever seeing a dentist. I never even filled out the patient intake form until the 30th, and on that day, I finally got to see a dentist. Dr. Vida Adjepon-Yamoah examined me and told me my gums were in no condition to proceed with the invisalign, and that I needed expensive deep cleanings -- which would cost about $1000 each. The tech by this point had already put the glue "knobs" on my teeth that were to secure the invisalign trays. All of this seemed to be bad business, so I immediately consulted another dentist not affiliated with Aspen. The second opinion I received was that I in NO way am a candidate for Invisalign. So I contacted the Aspen Dental local office in Martinsburg, WV on April 4th of 2021 and explained that I wanted a full refund of the $1750 I had paid PLUS I wanted my insurance company (Aetna) refunded also. After speaking with Bridgette from the regional office, I was promised a full refund to me and to Aetna. For the next 8 months, I called periodically for updates, and was told they would call me back or that various people were out of the office and that someone would get in touch with me. No one ever did. In January, I called the corporate number [protected] telling them they need to elevate my concern and make it a priority because I was absolutely out of patience. It took another month, but on 2/1/22, Jennifer from the regional office called and told me both me AND Aetna would receive our refunds that day. I received mine, but my insurance company never received theirs. In fact, I contacted my insurance company today, and they are still sending payments to Aspen Dental and have received nothing from Aspen saying the insurance claim has been cancelled. This pending claim is preventing me from being eligible for any further orthodontic work and is impairing my dental health.

I feel duped by Aspen and have requested for itemized billing but they are not willing to give me the information. Aspen Dental in cookeville Tennessee provided x-ray and cleaning services to me. I have dental insurance but the x-ray alone cost $142.00 and not to mention, the cleaning alone is about $200. There is almost no channel for patients to report problem so that they can seek redress.

From 10-18-21 to 11-11-21 I was charged for services that were to be efficient & quality. As a senior I feel like I was fraudulently overcharged, for what was promised to be money-back guaranteed quality partials. I made an appointment for my mom & her insurance was charged for 3 extractions that never took place. And a $509 credit card charge for X-rays & consultation. As if they give premier services on Hollywood Boulevard. Charges are laid out upfront as I’ve never seen done before. The financial manager sees you & tells you your insurance pays little, then they offer Care Credit so they further overcharge you. Upon receiving the first upper partial, supposedly crafted for precise fit, it was adjusted and I have not worn them since. They are not flexilyte with soft reclines. Instead hard & taste like plastic. Second, I was given the lower partial that some new or student dentist could not get adjusted. I was given the L partial to take home & try after 3 adjustments in office. Third, I had an extraction with an immediate denture made that did not fit after gums were sore/swollen & being reassured that the immediate would fit after extraction. Questionable? I left the immediate & tries to talk to dentist in charge about my crown next to extracted tooth was damaged, and was told it will be okay. Upon receiving the lower partial & it not able to be adjusted properly or worn. I returned it & they were refusing to accept the return. I finally spoke to a financial manager & left it in denture case labeled with my name. I left messages to speak with dentist several times & he remained on vacation. So, I contacted Sychrony Bank w/Care Credit. About the partial being returned. Aspen over charges for simple services. Disregards their money back guarantees.

I haven't even gotten my teeth yet. I am disabled and it sometimes takes time to get where I'm going. I just did my impressions and haven't received my teeth yet and the credit card company has me owing at least $450 $300 pass due. Myself and my care giver asked if the credit card starts as soon as I sign up or when I pay my down payment. The lady said when I have my teeth the credit card starts. If this is how Aspen Dental works I will tell the media is this scam and go somewhere else. I will contact the credit companies and call it fraud.

I had sever tooth pain on a Friday morning. Of course, it was the day that my normal dentist was closed so I looked to see where I could possibly be seen as I knew the tooth would have to be extracted. I went to our local Aspen Dental where there is a sign on the door that says emergency dental walk-ins are welcome. It was at11:30AM Friday morning. I went in the office and talked with receptionist and she said to let her check and she would let me know. She came back and said we cannot see you today because we close a 1:00PM on Fridays. Very bad customer service.

I started my implant process in July of 2020. Aspen dental in Manahawkin and Hackettstown charged me for services not completed. They charged me in full before submitting and receiving information back from my insurance company. They made a mistake in molding my tooth for the implant. The tech neglected to pull out the pin before taking scans. This was in the Hackettstown NJ office. This was in January. I have yet to receive the new tooth yet I have paid for this service in full. They charged me for another tooth that they did not complete. I only found this out when my insurance company sent me an explanation of benefits. I called my insurance company and they said that Aspen Dental in Hackettstown NJ fraudulently accepted monies from my insurance company AND charged my credit card in full. They would not return my call. I had to call corporate office several times and it was when I told them about the payments and my insurance company that they refunded the money for the work they did not complete. However, they also haven't made me whole with the tooth I paid for. The excuse I got was that they sent the new tooth back because they said I didn't want to go there anymore. Then they realized the lie they were telling and told me that they will have my tooth back in the office in one week and will call me. That was two weeks ago. That side of my mouth is in pain due to not having a tooth there. I am concerned more damage is being done by this. I am going to contact my corporate attorney to get their advice.

On August 31, 2021, in the Westminster, Md office, I had teeth removed & dentures put in. I had many revisions done until March 31, 2022. On that date I was fitted for permanent lower partial dentures. I was told it would take 6-8 weeks to get my dentures, It is now May 24, 2022. I still do not have my permanent partial lower dentures, Whenever I call, I am told we will call when they come in. No explanation has been given as to why I have not gotten them yet. I am very unhappy with how my dentures feel. I hope if & when I finally get my permanent dentures that they will be comfortable enough for me to enjoy my food.