Aspen Dental
Reviews and Complaints

On February 22, 2022, I had an appointment at Aspen Dental on 2849 N. Germantown Parkway, Memphis, TN 38133. I had an initial examination to determine a treatment plan. I was very nervous and knew that I was going to hear would be relatively unpleasant news since. I struggled with postpartum depression in 2020 after delivering my son and completely neglected my health. However, now feeling better mentally and overall, I knew that it was time to face the facts and begin my journey towards taking control of my life again. The first step on that plan, was my dental health.

I was aware that there were a few steps/appointments that would need to take place prior to my full upper extraction and receiving my immediate upper denture. The total price for the procedure was $2,598.00. I was advised that I would have to pay half on the day of my impression’s appointment and the remaining balance on the date of the extraction procedure and to receive my immediate denture. I was advised that I would wear the immediate denture for six months, then I would receive my permanent denture.

On March 10, 2022, I went in to have my impressions made and made my first payment of $1,299.00 which is half of the total cost of the procedure. On March 22, 2022, I had an appointment for a wax bite registration. The dentist inspected the molds and wax bite registration and said that they were perfect. On March 29, 2022, I had an appointment test my wax try in. The dentist stated that everything looked great and that they would send everything to the lab to have the immediate dentures made. I was then scheduled to come back on April 7, 2022 to have my extraction procedure completed as well as receive my immediate denture.

I am seeking legal counsel regarding with this matter because I am extremely unhappy with this experience and the immediate dentures I have received. They have remade my immediate dentures 3 times and as I informed the dentist during my last visit at which I received my most recent dentures, they still are not right. They lean back, they’re not aligned, they make my lips poke out, they are painful, and they are not pleasing aesthetically. I informed the dentist about my concerns the same day. She made a few adjustments, I still was not satisfied and told her that they were too long in the back and make feel as if I am choking. She simply told me to come back after my trip to Jamaica.

This experience started in February. I trusted this company to give me a smile that I could proud of, but after 3 remakes, too many appointments for adjustments and simply being ignored, I am STILL unhappy and ashamed of my smile. Prior to the beginning of my treatment, I made the dentist and several members of the staff aware of the major events that were coming up for me. I made it very clear how important these events were for me and I was promised that I would be happy and satisfied in time for my events. That was not the case. My niece got married and I was supposed to be a bridesmaid and sing at her wedding. This event took place while I had my first immediate dentures and after giving Aspen several attempts after fixing them. On the day of her wedding, they were not fixed! As I mentioned earlier, this set of dentures were huge and would not stay in my mouth. Because of this, I was unanticipated sing at her wedding. Can you image these oversized dentures falling out of my mouth, when I was already self-conscious of having them in the first place?

The second event was my graduation, and this occurred while we were going back and forth with the 2nd remade dentures and unbelievably, these were 100x worse than the first! They were completely twisted. I know that sounds odd but that’s exactly what they were. When I would put them in, my top lip would twist dramatically to the left because that is the way the dentures twisted. What’s makes this situation even worse is that the dentist knew these dentures were horrible and still allowed me to leave the office. It is obvious that the dentist does not care about their work. I hadn’t seen the second dentures at this point in the appointment and the dentist spent almost an hour and a half trying to “fix” the dentures. Finally, she just gave up, stated that I have a “difficult bite”, told me that I could look in the mirror and when I made it to the mirror, she was gone. Moving forward, the third time was not a charm! Because of the 2nd and 3rd remade dentures I received, I was completely embarrassed and literally depressed by my appearance. I missed my graduation! I didn’t want to look at myself in the mirror so there was no way I could allow thousands of people look at me. Lastly, I had to cancel my celebratory trip to Jamaica for my graduation.

Throughout this process, my treating dentist has changed three times. The other two male dentist who performed my initial exam as well as the second dentist who performed the extraction and handled the process of having my first uppers made, were no longer with the company. Currently, the female dentist was the only dentist in the office. During the process of her going through the steps we needed to take for both the second and third upper denture remake, the excuse she provided to supposedly shift the blame as to why they are having such a difficult time doing their job was, “You have a difficult bite.” I informed her that neither one of the first two dentist who exam and treated me expressed those sentiments of me having a “difficult bite” that would make creating an upper denture for me more difficult. I told her that throughout my entire life of visiting dentist, having braces and up to this point, has anyone told me that I have a “difficult bite”. I also made her aware that prior to deciding to get dentures, I purchased this product called Pop on Veneers. They are basically cosmetic covers that gives customers the look and feel of veneers. I stated that the process to have the Pop on Veneers created is very similar to this process, the only difference is that I created my own molds at home and mailed them back to the lab to have them created. After sending my molds back to Pop on Veneers, I received my new veneers within a few days and even they were able to produce a great product for me! However, I knew that I couldn’t go on simply covering up my damaged teeth and that I needed to take care of the actual issue instead of only being concerned about the appearance of my teeth.

It is my belief that they no longer have my initial molds that were created prior to extracting my teeth. The second dentist who performed the extraction and upper denture process, showed me my 3D molds which showed my complete smile, so I know that they did in fact have a reference to use while creating the uppers. Yet now, the third dentist acts completely lost. She asked me to find an old picture of myself to show her and the technician so that they could see my old smile. I asked her why they wouldn’t use the molds that were initially created. She stated that they can’t, so she needs my pictures.

Prior to the third remake attempt, I called Aspen Dental and spoke with the office manager. I made her aware that I was completely unsatisfied with this entire experience. I informed her that I trusted them to assist me in making a permanent and unforgiving decision by allowing them to remove all my upper teeth and trust that they would provide with me a smile that I could be proud of. She apologized and asked me to allow them one last attempt at a remake. She then goes on to inform me that the guy who worked in their office and made my dentist is no longer with him. She went on to say, “He wasn’t very good at his job. He was just a fill in until we found a good dental technician. We have a new technician now and he’s pretty good.” I responded asking her if the staff in this office was aware of his inability to accurately complete his job and produce a good quality of work, why would they continue to task on new denture patients with the hopes of the technician completely “passable” work! She went on to apologize again and stated that she would speak with the dentist and ask her if she could give me $300 back for the inconvenience if I allowed them a third opportunity to remake the uppers, I agreed.

I am 34-year-old woman. After delivering my second son in 2020, I unfortunately developed a severe case of postpartum depression. This resulted in me completely neglecting myself. Thankfully, after treatment and therapy, I was finally getting back to becoming a better version of myself. However, neglecting myself during that time caused significant dental damage. When I had my initial exam with Aspen, I went in with the expectation of receiving not so pleasant news, but I this was not what I expected. The dentist reviewed my x-rays and performed a brief examination. He then informed me that, my upper teeth were damaged at the roots. He advised me of two options; either have root canals performed on all my upper teeth, which is very expensive or have all my upper teeth extracted and receive an upper denture. My heart sank. I went to my car, sat there in the parking lot, and cried for about 30 minutes. I was filled with shame, sadness, regret, and guilt. I blamed myself for not being able to control my postpartum depression; even though it is something that I had no control over. However, after speaking with my fiancé, I decided to move forward with the extraction and upper denture. This entire process has been horrible!

Since February 22, 2022, I have had fifteen appointments with Aspen Dental. I live 32 miles or roughly 35 minutes away from this location. For each appointment, driving there and back home I have driven almost 960 miles and with the price of gas, those are expensive trips. This entire experience has caused significant mental, emotional, and physical damage. I am now battling depression again; my appearance causes extreme sadness and shame. Everyone wants to be proud of their appearance and Aspen Dental has taken away the small amount of pride I had left. I have missed moments and events that I will never be able to replicate. Now, here it is several months later, and I feel more worse about my smile; or lack thereof, than I did before.

Promised credit for incomplete work not posted on my account since 3-2022. Still billing me. Watch your pocketbook with this company. Have not given me credit since 5-2022.

Invoice no. [protected]

Buford, Ga. location

Have been goin to Aspen Dental for over a year. Had teeth pulled and two studs put in bottom jaw. studs do not line up with the 2 different dentures. they are loss and make me cry they hurt so bad. As for the top dentures can not use due to a reaction to the denture cream. Have been asking for a full refund of $11000. No anwsers from any office so I have called a lawyer and following there advice.

I received my dentures in September 2020 and I have had nothing but problems with them. They have not fit properly since I got them. The bottom have had to be adjusted several times. The top a few times. And as of right now I have either a piece of tooth or bone protruding out of my bottom gum. I called for an appointment and I told them I can't hardly eat because it hurts. They gave me an appointment for September 6th. I told them I can't wait until then. They suggested I go else where. I don't think that's right since I paid them over $7000.00. I don't feel I should have to pay someone else for their mistake. I would greatly appreciate some help with this matter. Thank you

read on website - free exam and x-rays. set appointment, took time off work, went there and was told it is not free. left - recieved a call saying he made a mistake, and come back as he told me wrong info. second time, i made another appointment at a later date. they told me 12 noon, and be 15 mins early . showed up at 11:45. they told me that i am late, it was at 11;30, AND THEY ARE CLOSING EARLY TODAY AT 12. I told them no- they told me 12. she called me a lyer ! i even had a witness. once again i took another day off and wasted much gas for nothing. never again will i ever deal with aspen dental as i do not have time and money to waste for nothing... 7/22/2022

Hello,

I am presently a patient at Aspen Dental. I am terribly unhappy with the product that I am paying for. I financed $4000.00 for new dentures and ncan't even get a dentist I'm comfortable with. I am paying for service and should have the right to a dentist that works for me.

In June I went min for new dentures and a single tooth removal, at that time they gave me Dr. Kim as the dentist. From The beginning I said I was unhappy with her, she is very hard to understand, and it seemed she complained about her assistant the entire time. She pulled the tooth and talked to the poor girl the whole time, I felt bad for her.

The impression for new dentures where taken and and things just got worse. #1 the top denture which I really had no trouble with was all of a sudden moving all over the place, I went back several times to get it fixed with no luck. It has several spots that cause pain when I bite down and there is pressure in the front between my lip and gums which causes me to take them out.

#2 the bottom dentures are temps while they complete the final denture. When I chew they push the top ones up further I can't chew meat or eat fruit because they pop out. There are pieces of bone? in the lower denture that are real painful.

I have talked to someone there and their answer is to tell Dr. Kim and she will fix it. Not yet.

I'm 70+ years old and I am scared to death to go back and see what they do.

I'm stuck with the bill because they have already collected all of it.

This is not what you advertise on TV supposedly I should be happy as a lark and have no problems. At this rate I'll never have that smile again.

I was completely lied to from day one at Aspen Dental in Diberville Mississippi. They lied about everything. They stole my hard earned money and made me very depressed. I even had to see a metal health perfessional because of the actions that Aspen Dental employees did to me. I started off 3 years ago wanting to receive dentures and it took 3 years to get them. During the 3 years they stole money and even fired a manager for stealing my money and they didn't own up to it. They pit me through torture everytime I had a visit there. They lied about everything. They made me cry and beg for help the whole time. I was stuck going to them because they already took all the money I had saved to get a new smile. I spent $6000.]0 for absolutely nothing at the end. I can't even wear my dentures. They also made me buy 2 different pairs of dentures just to make sure they got all the money I had saved. They pressured me from day 1 to give them all the money I saved. I made the mistake and told the main Dentist how much money I saved for this. They never not one time gave me good service they even hurt my mouth more than it was in the first place. It was a nightmare and I'm still dealing with all the depression and I can't even wear my dentures. I will be taken them to small claims court ASAP!

I just had all of my teeth polled within the last six weeks they told me to contact them within 4 to 5 weeks for a new soft liner I waited six weeks I made an appointment for three weeks out two weeks pass I get a call telling me they need to reschedule another two weeks out so after paying for the service and needing a soft liner which takes less than 30 minutes to do I am going 30 days without any top teeth because Aspen Dental doesn’t have time to do it evidently for a month just letting you know that’s very poor customer service and I will not be recommending you guys to anybody

Went to the North Little Rock, AR office a couple of months ago and the first thing they do is take like five x-rays, which is unnecessary. They tell you you have all these problems you may or may not actually have. When you go for just a clean up, they start an operation without telling you first and they act like you're stupid because you didn't know they were going to do it. They want you pay a boatload for simple procedures and I've never had to pay a dentist more than $40 because I have insurance. It's like they only use part of your insurance.

They gave me the a temporary crown that came off three days later and broke. I've never had a temp crown, only a lazor version and I've had a lazer crown there before, so I don't understand why they saw the need to re-crown it, unless the old one wore out or whatever (I'm not a dental expert). I'm going to take my business elsewhere.

I had an appointment at 7 am July 11, 2022 for an extraction and filling . The office manager informed me that she was still having trouble verifying my insurance. My insurance agent called her trying to resolve the matter. She allowed me to sit there until sometime passed 8 am only to inform me that my appointment time had passed and they will not see me today.

Have used the Columbus, GA Aspen office for nearly a decade. The change in office staff is noticable. The most recent issues stem from a failure to communicate on the part of the office staff or provide timely service. Had to wait one week to schedule an appointment due to corporate errors with the account (we resolved directly with corporate as neither Aspen office was helpful). Then get an appointment, only to have only x-rays done and deferred another week in spite of the Aspen office scheduling the appointment for the work that was described. Arrive for scheduled appointment, only to be told they cannot see us because they are short dentists. Then seek to push us further out. When this is protested, we get an appointment for the following day. During all of this, we have an issue with an outstanding debt that is apparently 4 1/2 years old (not paid by insurance) that we were completely unaware of until told, "hey you have a balance due"... and then mumble that it dates back to 2018. Who the hell waits 4 1/2 years to identify that there is an unpaid debt? When I ask to speak with someone about it, I get "deer in the headlights" look and handed a printout of office visit history that I sort through to figure out what insurance paid and what we paid; and, am promised that on the third office visit, nevermind we take off work to make the appointments and would be charged for an office visit if we failed to show up for a scheduled appoint, but no consequences for the office? Three appointments to be seen for the one issue of a filling fix we tried to get fixed weeks ago, wait 1 1/2 hours to still not be seen until I walk out of the office along with at least three other customers with the same issue of not being able to speak with someone about an issue. This office has not been right since Daniel left the office before the pandemic.

I called a week ago to make an appointment for the Aspen Dental on Hwy 90 in Lake City Florida. The appointment was set for today at 1100hrs. I received confirmation email and text message from Aspen to be at the Lake City office at 1100 hrs. I get there a the receptionist who was more interested in flirting with a co-worker than dealing with 12 customers in the lobby said "your appointment is in Middleburg." She had a printed appointment card in her hand with my name on it. The Lake City Office was scratched out and the address of Middleburg Office WRITTEN in. The Lake City office is 30 minutes from my home. The Middleburg Office is an hour and a half away (traffic willing). Why in the name of Odin, Thor, Freyja and all of the Gods in Aesgard and Valhalla would I make an appointment an hour and a half away when there's an office not 25 miles away from me. She said, " Well sir you may not have noticed on the website that you had chosen Middleburg instead of Lake City". So now it's MY fault. I showed her on my text and e-mail confirmations that the appt was set for Lake City Florida. Her excuse was "Well sometimes the Corporate Office changes the appointment and fails to notify the customer." I told her that that was a shame and I opened the locked bank bag that I was carrying and showed her the $40,000 in cash that I brought with me to buy a set of Dental Implants. Needless to say , her jaw dropped to the floor with the jaws of more than one of the office staff and most of the waiting customers. As I walked toward the door she stated "Sir, we can reschedule your appointment for here."

I told her "Well miss my texts and e-mails from YOUR corporate office PROVE that I was already scheduled here. One of your staff members here took it upon themselves to change it because they didn't feel like dealing another customer. You and and your fellow employees are either Lazy, Incompetent or Lying. In my experience those three usually go hand in hand. Those aren't the type of people that I would normally trust when I'm doped up for a medical or dental procedure. As I got in the car and three other customers left the lobby behind me.What do ya know? You want to know exactly what went wrong but you restricted how much I could write in the "Desired Outcome". So...you essentially could care less about what the "Customer" expects. Alright :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

DESIRED OUTCOME:::VERY IMPORTANT:::THIS IS A FELLOW PHYSICIAN

AND RETIRED ARMY RANGER SPEAKING TO YOU ABOUT THE DREADFULLY POOR SERVICE AT ASPEN DENTAL IN LAKE CITY FLORIDA.

To me? The money I brought today was basically a down payment on a very wicked looking piece of showmanship. My teeth are in very bad shape due to years of cigarettes, coffee and a bad PLF (Paratrooper terminology) that broke four molars and cracked several others. There is a HUGE loss of chewing ability and a lot of physical discomfort. Let's be truthful though. My Professional Days are nearing their end and I'm gonna have some well deserved fun by having a vicious looking set of teeth that can really tear into my post-workout grapefruit and Wheaties.

I have a few issues. On feb 29, 2022 my local aspen dental (crestview, florida) placed a crown on tooth number 14. Come june 27, 2022 an aspen dentist gave me antibiotics for an abscess in tooth number 14. The antibiotic was amoxicillin, 28 pills take a pill every 6 hours. The dentist also gave me a referral to see specialist to possibly perform a root canal. I suffered greatly with this abscess. I did not receive any relief until the 3rd of july. On 5 july I contacted my local aspen office at 7:30 in the morning and I told them I only had one pill left and I wanted some additional antibiotics to finish off the infection

I was told that the dentist would not give me anymore antibiotics because if it hadn't helped by now perhaps I had developed a resistance to the antibiotic. I asked to speak with the person in charge and was told I was speaking to the person in charge. I then asked that my request be passed on to the dentist. The lady I was speaking to an came back to say the dentist would give me a prescription for a different antibiotic. She went on to say that I should have pills left from the first prescription and that maybe I didn't take the pills as prescribed. I told her I would not get into a numbers game with her to which she said she would not argue with me. Now reading this it is impossible to imagine the tone and feelings behind the words but I felt I was being talked down to in a very condescending manner. All I wanted was a few extra amoxicillin to finish off the infection. On top of this on a different tooth with a temporary crown I just gave up. On 4 occasions in one week the temporary crown came off. I went to the aspen office 0n 5 july to speak to the office manager but was told she was out sick. I found out that the assistant office manager was the lady I spoke with earlier that morning so I left. I still can't see a specialist for a possible root canal until next week. Again, I have suffered greatly with this abscess and am still not out of the woods. Dealing with the public can be difficult at times something I know a great deal about. But, it means the world to a person when you speak with someone who you really believe gives a damn about you and your problem. I sincerely think that the assistant manager didn't care about me as a patient.

I went to Aspen for one small filling.

I informed them, not to charge for anything

my insurance wouldn't cover

After the filling, i stopped by the front desk

and was told i owed $500.

A day later the filling fell out. I told them

and they demanded full payment ($500)

to fix it

IOW, no point in going to 'Aspen Dental'

in the first place.

Most recent bill- $1044.00 !

I went to Aspen dental for new dentures. When I left l had the same issues. The dentures were to big. My mouth was not measured. The lower dentures did not fit. They were way to big. I was told to put a piece tissue in the front of the denture's at the bottom and put some denture cream on top to hold it in . I can't get any new ones for five years. Per Humana. Can you please help me. If not can you return the payment back to Humana. The lady that took my payment at the front desk, tried to run a scam on me, my son pulled the Chase account, then all of a sudden she found me in her system. If you can get that offiçe to aline the bottom, I would be grateful.360 w. 21st Ave. Apt 315 Hobart,in 46342