Aspen Dental
Reviews and Complaints

Ive called the aspen dental office every day this week(Palm Coast Florida. tried to talk to scheduling and payment person.I cant get any one to call me back.i have had to leave messages with no luck..Suggestions?

Took my son in to a consult for (2) implants that he needed. We went to the Merritt Island, Fl Aspen office. Dr. Gillan was sure he would get the implants done beautifully for him. We went through the painful process of getting him "ready" for the implants to be put in. Once the implants were done it wasnt long before one of them fell out. We went back to the office and Dr. Gillan basically glued it back on and told us it should not happen again.

I was under the impression the implants were PERMAMANT fixtures. This should not have even happened once. Well here we are again and it fell out for a 2nd time. Called the Merritt Island office back to find out the Dr Gillan is no longer with Aspen. We were able to get him evaluated immediately at the Viera Aspen Dental office. However, upon examination we were told it would cost us another $2,544 to fix the issue. So I have already paid over $8,000 for the implants themselves and now you are wanting me to pay another $2,544 for your companies mistakes? I am disgusted by this. Aspen should stand by their work and the doctors they hire and correct this at no charge. How insane to as me to pay to fix something you were suppose to do correctly in the first place? Is this the reputation this company really wants to have? Not only did my son have to endure a very painful process for this procedure I do believe he is tramatized over it. Now he lives every day wondering when his teeth are going to fall out at any given time. Shame on this company.

On January 22nd I was seen at Aspen dental as an emergency walk in due to severe tooth pain. After some x-rays the dentist spent less than a minute with me telling me that I had a broken crown and fractured root canal resulting in an abscess.

He told me the tooth would need extracted and an implant placed. They quoted three procedures from a dental bridge and a removable plate to a complete implant. The cost of these ranged from $3, 000 to $8, 000.

Sent on my way, still in severe pain I had no recourse but to seek treatment with another dentist on January 24th. The next dentist took their own x-rays and discovered that there was not fracture, broken crown or root canal issue and the only issue was the abscess. This was confirmed by an endodontist on January 25th and I was given antibiotics and await a date to drain the abscess.

Aspen dental's misdiagnosis of a broken crown extended my pain and suffering as I had to wait for a second opinion. If I had followed their advice I would have undergone a very costly and unnecessary procedure and would be left with a dental prosthetic where one is not needed.

I am appalled by their business practices as in speaking with others it has become clear that Aspen has a track record of trying to sell expensive and unnecessary dental procedures and taking advantage of their patients.

I truly hope a class action lawsuit is filed. I will put my name boldly on the claim.

Over charged and never did get my dentures had to go to another dentist to get dentures I'm very upset that I paid all that money and didn't even get my dentures
Karen Liles Lucasville Ohio

I went to My regular Dentist 6 days prior to going to Aspen Dental. I went to Aspen Dental who said I qualified for "Finacial Aide"Aspen Dental pulled 2 of the wrong teeth and gave me partial dentures that don't fit and don't work. I never went back because Aspen Dental "Lied" about "Finacial Aide". I'm now being sued for close to $4, 000.00. The law firm Rausch Strum sued me and have broken several Federal and State Collection Laws In addition Rausch Strum have perjured themselves in their response to Federal complaints with the Federal Consumer Finacial Protection Bureau. Aspen Dental, Galaxy International and Rausch Strum Law Firm are All Crooks and need to be Stop!
I would like to Participate In Any Class Actions Against any or All of the Above mentioned. Please contact me

I went to my local Aspen Dental office, in Mohegan Lake, New York on December 7, 2021. At that time, I was only looking for treatment for an infection, although I did need extensive dental work. I was told that I could get all of my treatment needs met within days; they took impressions for dentures that day. I came back the next day for a minor issue, and the extractions were done on the third day, December 9, 2021.

I have dental insurance, and after determining what the insurance was responsible for, my obligation totaled over $7, 000, which I paid in full before the extractions were done.

Since my treatment, I learned that I was supposed to receive a 20% discount or the insurance pricing, whichever is greater - according to what is/was on the Aspen Dental website. There were no qualifiers in order to receive the discount. Since I have insurance, I should have received the insurance pricing, which I did not. When I called the local office to inquire about the discount, I was told that they discounted my insurer... That is not what they advertised, and I want the discount that I did not receive, nor was I made aware of such discount.

I hope this can be resolved without legal action, which I plan to initiate if Aspen Dental does not honor their promise to new patients.

Please advise.

Hey when is your Aspen Dental to have some work done I asked him do you guarantee your work because you're talking about a lot of work they said yes we guarantee 100% satisfaction which is not true they made me my temporary partial the top did not spit it was too big they try to make it fit he made it worse it would make me bite my tongue are the side of my mouth I decided to go elsewhere to finish up my dental work I had another $5, 000 worth of work to be done they call me to make an appointment I told them I wasn't interested I was going somewhere else that was unhappy with their work in the fact that they didn't stand behind they're working on a percent they said we do guaranteed Temporaries I said how can you not when it didn't fit from the word go it's not like it was three weeks or a month down the road this was from the first day I told him I was going elsewhere the manager called me and said come in and finish up your work we will give you credit for your Temporaries I said okay I went in and I had three crowns done and my permanent top and bottom Bridges when I went to pick him up they told me that I owe them $700 I said no my insurance company is going to pay $5 05 on each one and I've got a credit temporary and I still have money on my account he said you have money on your account enough to cover the bottom or the top we can't give you post I said that's crazy where is the manager I was told you she was on vacation I said mama she be back they said the following week I said I'll come back I called up to see if the manager was back and they said that she had been transferred I said let me talk to the new manager the new manager informed me that they do not stand behind your work on temporary even though they didn't from the beginning I said so you guys lied to me to get me come in and finish up to work I see you also your filing a claim wrong my insurance company that you found his immediate which is wrong with it should be a flipper which is a different code is closed but it's not the right post I'm talking to the manager and the owner comes out and says you need to leave that's the way we saw it and we're not changing it now lease could not believe I'll call the complaint department and got no response whatsoever from the supervisor but once said she would look into it nothing has changed now I'm going to have to file small claims court and waste my time to get this situation taken care of I'm a member of we service Veterans United going to see if I can get him involved because this is totally dishonest.

Went to Athens Alabama office for consultation December 2019. Received Information and a promise to straighten teeth and close gap in front teeth. Started liners in January 2020. March 2020 the office was closed due to Covid. They opened back up fall 2020. Went back to office December 2020, because my bite was severely off and teeth was severely crooked. Pain and could not chew food properly, because my bite was off. They said they will fix the problem and order a new set of liners. I already paid over $4, 000.00 dollars for ligners that did not fix my teeth. They told me that they will call me when my liners come in. I called in January, February and March of 2021. Each time they had not received the ligners. They never once called me. I was in severe pain and my bite was getting worse. I went to another dentist to try to get some relief and fix my teeth. I had to pay over $4, 000.00 to get more ligners to repair my teeth. I am now getting treatment. I have not heard from Aspen Dental concerning my ligners. They did not do what they was supposed to do. They misled me and never called me back.