Aspen Dental
Reviews and Complaints

I recently scheduled an appointment for the extraction of a broken tooth and a consultation for future dental needs. My appointment was scheduled for Dec 11th at 8:15 AM. I arrived for my appointment at 8:05 after filling out the required form I sat down to wait to be called. Three separate people that arrived after my scheduled appointment time were called in without my being talked to at all. Finally at 8:55 AM I decided that enough was enough and got up to tell the receptionist that I was leaving. During the entire time I was waiting no one from the office staff bothered to tell me the reason for the delay in my being seen.

I recently had four fillings done at the local Aspen Dental Office in Texarkana, Texas. He started by drilling all four fillings out at the same time. He had a hard time getting the metal band on one tooth and drilled between the teeth to fit it on. He never refilled these gaps and left my teeth jagged with large spots that food would get caught in. I left the office and about 15 minutes later realized that he forgot to fill one of my teeth. I went back in and he filled the final tooth. I went to another dentist (Dr. Barlow) and explained what had happened, this dentist took x-rays to see what work had been done. I also wanted a second opinion on tooth that he said needed a root canal and also two crowns. I had to have all four fillings redone by Dr. Barlow. He said that two of the fillings done by Aspen Dental were not done correctly and still had decay under the filling. The tooth that Aspen dental wanted to do just a crown on was the tooth that needed a root canal and crown. The tooth that Aspen wanted to do a root canal and crown only needed a filling. I have had to go in for 3 appointments to have Dr. Barlow correct the fillings that were not done properly and have additional x-rays. I have missed hours worth of work, I have had pain from them not being done right, and now the insurance has denied paying Dr. Barlow for the work he has done because I have exceeded my allotment for dental costs for the year. I was under the assumption that my initial exam and x-rays would be free with Aspen Dental because that is what the sign on the door states. I got my explanation of benefits from my insurance company and see that Aspen Dental charged my insurance an astronomical amount for an exam and x-rays. I am so heart broken that I have had such a terrible experience with Aspen Dental.

I was informed by my insurance co, Medicare Advantage Plan with a paid Blue Cross supplemental plan that I would be covered for one EXAM +2 cleanings a year at Aspen Dental 20 Commerce Way Seekonk Ma. When I arrived at my appt today I was told by a rather snippy receptionist I was mistaken as Aspen does not take any type of Medicare.
I called my insurance again upon my arrival at home & they again verified a Dr at that location does in fact take patients with MY coverage. I called the local Aspen back & spoke to a manager & again told I was NOT covered. I am very disappointed and quite annoyed at this point. Can you clarify once and for all PLEASE!

Entered a contract for extractions/dentures November 2. Impressions done November 12. Scheduled for extractions and dentures on November 21. At 5:15 on November 20, I was informed my medical records had not been received. (Why was this the first time I was made aware of this?) The procedure was canceled 5 hours before the scheduled time. They offer a 100% money back guarantee, so I requested a refund at 10:30 November 21. Here it is, 2 weeks later and I have not received the refund on my credit card. What's more, until the amount of $2160 is refunded, I am being forced to postpone my appointments with Aspen dental's competition. Too many excuses, too many empty promises. Northgate Aspen Dental is not interested in customer care once they have your money

So I go to my appointment in the Johnston RI office they take xrays and then the hygienists does her thing the the Dr comes in nice young man and goes over my xrays which I knew I needed an extraction as to the reason I'm there today I'm in alot of pain and need two teeth pulled immediately so he leaves and the technician brings me back out to the waiting area. Finally after some amount of time I'm called in to talk to the finance manager which goes over the bill which is $7663, 00 I'm like I just need two teeth pulled immediately and she's persistent that the bill is $7663.00 and that they antibiotics are very expensive and so on and so fourth I told her I'll have insurance the first of the year and I only want two teeth pulled today and she was very unprofessional. My wife was just diagnosed with brain and lung cancer and I spend all my time taking care of her ie radiation treatments cancer treatments and if I can't be well myself how am I going to be able to care for her. I'm a veteran and was told they would help me out I guess not also the Dentist isn't even a US citizen he slipped that information out while we were talking I'm totally disgusted and I'm probably going to notify the media and they RI attorney general's office and the BBB.

I live in Oshkosh but did not have favorable experiences at the Oshkosh Aspen Dental so I've been driving home to Wausau to go to the one there because my parents recommended it, my dad had very good experiences in the Aspen in Wausau. On August 3rd, 2017 I went in for a tooth extraction. I was told it would be a two month recovery period before they could begin the bridge process. I scheduled an appointment for October 19th, 2017. This is when they prepared my teeth for the temp crown and placed the two temp crowns on. I was told I would need to wait 3 weeks for the permanent bridge. The next couple of days I found that my crowns were highly, highly sensitive to the point where I couldn't even drink water or brush my teeth without being in immense pain. I called and they said this was normal. The next appointment for the permanent bridge was scheduled for November 10th, 2017. I got a call on November third from Aspen saying that they did the impression incorrectly and I need to come in to get the impression redone. I expressed concern in the fact that I have already waited three weeks and didn't want to wait another three weeks. They assured me that my bridge would be put on high priority and the lab would have it done within a week. So on November 10th, the day I had scheduled for my permanent bridge originally I went in to get the new impression. This is when I was told that the temp crown I had on was placed incorrectly and was causing the high sensitivity. They also broke my temp crown trying to take it off and had to make a new one, making the appointment last much longer than I had anticipated. After the appointment when I was scheduling my next appointment for permanent bridge, I reminded the person at the desk, Spencer, that I was told they would have my bridge done within a week because of these circumstances. He said that we should just schedule it out 3 weeks "just in case" and that I would be getting a call if they had it done sooner, this was irritating but I went along with it regardless. We scheduled the appointment for December 1st (Friday). I never ended up getting a call. On December 1st (Friday) my appointment was scheduled for 9:45am. I got the automated email that morning at 7:50 confirming my appointment and at 8:30 received a phone call saying that they got notified on Wednesday that the Ups trucks were not running and therefore my bridge was not in. If they were notified of this on Wednesday, why was I receiving this information an hour before my appointment? I was extremely irritated, especially because of everything that I've been through with Aspen leading up to this. I am a student in Oshkosh and have been driving two hours one-way home to these appointments. I have been to the Aspen in Oshkosh, but I didn't have favorable experiences there so I was going to the one in Wausau for these appointments because I was referred to by my parents, who did have good experiences there. We are all very disappointed with the lack of consideration and courtesy at this company. I've wasted so much gas and time I could have been studying because this bridge was a big priority for me. I feel taken advantage of as a customer and would never recommend this company to anyone.

The last 2 month's I have been trying to resolve issues with my upper denture that was made by the Aspen of York 2803 Concord Rd. York, Pa., The first Dentist told me there was nothing else he could do and the new Dentist I saw this evening (11/27/17) told me they would either make a new denture or return my money..Amanda(office mgr.) then told me she "talked" to the Dentist and said.." he really wants to make a new denture" I said to her I have no confidence in the lab or the tech that made the impression to make another denture and will go some place else..I told her I would file with the A.G.'s office and she said she would "talk" to the dentist and call me..The T.V commercials do not represent what really goes on in this practice.

Terrible way to run a business never mind a professional health organization. I had a abscess and my mom called and made an appointment for me for an extraction. She was given a price of 129.00 plus tax to start because I have no insurance Up in arrival I was told that the appointment was not for an extraction. they had to listen to the recording of my mom making the appointment before they would agree to pull it. Even though I was suffering in great pain. My sister was kind to pay my bill and they told her it was going to be 169.00 then after I was done which it only took a couple of seconds I was discharged. Once I was home, sister called me and told me they actually charged her $ 275! There was no communication on the change in price or reasonable reason given only poor communication. I have no stitches or surgical incisions. I feel terrible for what they did! A bunch of crooks!

My name's is Martina Bannister and I visited your office on Tuesday the 21th of November because one of the claps on my bottom denture came off.
It was on the one on the left side. There denture tech said that "someone" must have messed with it trying to blame me, but I never touched it other than for cleaning. He also told me that it was ok to just have the right clasp on there it would keep my denture in place. This bottom denture had been a problem ever since I received it, and yes I understand that it is temporary and it will hurt, but this one was scratching in to the bottom of my mouth before because it was too long and now the clasp came off.
I asked for Dr. Gillespie but he wasn't there. So I left with just that one clasp in my mouth. After about one day I noticed that when I was chewing on the right side, the whole denture would lift up and go down because I didn't have anything on the left to hold it down. I started having pain on Wednesday, we left Thursday/ Thanksgiving to go somewhere and I are there and my pain got worse and worse. Since it was coming from over of my teeth, I knew it had to do with the clasp pushing all the way down into my gums and jaw. There pain and thumping pain got so bad that I called emergency services from Aspen Dental and Dr Gillespie called me and put in some antibiotics and Motrin in my pharmacy.
I have been taking those, but I can tell that I have some kind of pocket of infection down my jaw and in my cheek. My face is swollen, muy gums are swollen and the last time I tried to put my bottom denture in I cried because it was so painful.
There are a couple of things I wanted to tell you, the tech said it's OK that a clasp can scape enamel of teeth, he also told me that he couldn't fix my denture that he made it seem like I broke because her had to go to lunch and it would take a day to finish it. I can not believe that it would take a day and a half to fix a clasp. Either way when he told me that it was ok to wear my denture like that I just believed him. Now that I am still in so much pain I would like to see Dr Gillespie because I know there is apuss pocket in my jaw and I don't want that to spread.

My name is Brenda Dennis. I purchased my dentures from your Chillicothe office in 2014. I have 2 sets of upper dentures one of which they were suppose to refit and set so I would have 2 pair. Although I dropped them off twice once in 2015 and once again in 2016, the never made them fit or repaired they were returned untouched. The pair that I wear daily are falling apart. The right front eye tooth has fallen out and the front are becoming loose. I spent $6000.00 dollars for these teeth and now I am being told I have to do without them for a week to be repaired and they would not discuss the price with me. I explained that I work 10 to 12 hours a day and I need to have this done quickly they gave me a lame excuse about office hours of the person who makes them. I want my teeth fixed immediately without delay. And because they didn't even last 5 years I think you should give me at least half my money back. If I don't receive an immediate response I will contact my attorney and I will be going to online media and local news. My name again is Brenda Dennis and my number is [protected].

to

To Whom It May Concern:

I saw this ad on TV and decided to go get my teeth clean and use my dental insurance that has not been used for the entire year for me and my husband.

Aspen Dental
Jennifer Call, Office Manager, [protected]@aspendental.com
Madugula LLC
9997 SE 82nd Ave. Happy Valley, OR
503.224.9009

I went in on November 8, 2017 to get preventative maintenance. After x-rays I was told to come back on Friday, November 10 to get teeth deep cleaned because of periodontal disease and fitted for a partial for upper teeth. I did sat down and talk to the Manager about a financial plan. She used all my dental insurance benefits and I still owed more. I had to fill out for Dental First to cover the rest of the payments. This amount was $1600 with monthly payments of $46.00

My husband had an appointment November 10, 2017 at 8:30 am and mine as 8:00 am. All his dental insurance benefits were used too. He had a remaining balance of $500 because he had to get deep cleaning too. We both talked to the manager at the time and she wanted us to pay the $500.00 and I said no because my insurance should have covered most of the cleanings. She said that it did not. What she could do is add my husband's $500.00 to my Dental First plan which was $1600 and it would be $2100 and continue to make monthly payment of $46.00. I said yes that is a good and would work for us.

My husband came back on Thursday, November 16, 2017 at 11:00 am to get cleaning and I came back at 4:00 pm to pick up partial. I arrived at the front reception and was advised that I owed $500.00 that was not covered. I had no idea of what she was talking about and said that I did not owe any money. She told me to wait and talk to the manager. She was stuck in traffic and on her way in to the office. I had to wait about 15 minutes.

I went back to her office and talk to her and she said I owed $500 because it was not covered. She put that on my Dental First for my husband and it took the balance from the $1, 600. I was confused. That is not what she told me she would do. She then called and tried to get an increase on the Dental First in which it was denied. She offered me to pay $167.00 monthly by three months to get paid off.

I am very upset for the following reasons:

1. The Manager lied to me.
2. This is unethical behavior.
3. As a patient I was treated wrongly.
4. The Manager does not even have a heart to apologize for her error.
5. The Manager does not care if I got the partial or not.
6. The Manager did not try to hard to help in my situation.

My Desirable resolution:
1. I would like to receive my partial as soon as possible.
2. I would like the $500.00 added on to my Dental First payment plan. As that was the original plan as discussed.
3. I would like an apology to show you care and make the situation right.
4. As being in an customer service position - ethical standards are important to hold to your honesty and integrity.

Thank you.
Brenda Mead
12025 SE Stevens Rd. #71
Happy Valley, OR 97086
[protected]@yahoo.com
503.933.9377

I had went to Aspen Dental because I had a very bad pain in my tooth. I scheduled an appt with Aspen Dental since it was listed under my dental ins plan. According to the dentist I had Periodontist and gingivitis and I needed to get treatment right away because if not I was going to lose all of my teeth little by little. I decided to this treatment because I was afraid and terrified losing all of my teeth at such a young age. I was only 45 at the time. I was told the cost was about $10, 000 and that my insurance would cover $6000. The rest would be out of pocket which I didn't have it so then I was told about a card by the name of GENESIS CREDIT. And that I would pay a certain amount monthly. I agreed to it because I was in so much pain and supposedly this infection that I had. When my bridges where put and mind you I had 6 tooth pulled out because they were infected. I was told a mold needed to get done and that I needed to wear something temporarily. I finally get my bridges and I couldn't bite down very well. I was then told I needed another mold. I go back to the office try this new mold and when they put it, it was very painful! When they showed me a mirror now my new bridges are way whiter then my regular teeth and my left side the second tooth to the left is HUGE! I called them back to tell them about the color and difference and was told that my INSURANCE Company no longer has a contract with them! So I stop making my monthly payment and now am getting calls from GENESIS CREDIT thru a collection agency about the balance due! This is very unfair and am stuck with different color of teeth and a high bill...

My name is David Gresham, I had 11 crowns done in 05/2017, a few days later they started falling out one after the other, one fell out 3 times..now Aspen dental has cancelled my insurance so they do not have to deal with this anymore..since they cancelled 2 more crowns have fallen out, so now i have to go to a new dentist which charged $30 or more to glue them back in..what can i do about this?

My husband went to aspen dental in elyria ohio to get his old denture repaired. They were 20 years old and cracked for the first time. When he went to pick them up the staff talked us into getting new dentures because they were so old so we agreed. The new denture hurt his mouth and he went back to get them adjusted until he finally got so frustrated he just started wearing his old dentures again! After a while he attempted to wear the new dentures and they cracked while he was eating a sub sandwitch. This was within 2 months of buying them. These were not the cheapest grade either. They were the medium grade. On top of all this we received a bill from aspen dental saying that we owe them another $293 on top of the $1400 we already paid for the dentures! It turns out that cigna dental does not cover new dentures if you buy them within 180 days of a repair to old dentures. Cigna told me that aspen dental knows of this rule and should have advised us to wait. I have filed a complaint but aspen dental is still after us for the $293. And the new dentures cracked again so my husband is wearing his old dentures. Far away from aspen dental! I spoke to the office manager but got no satisfaction.

I had my teeth pulled and had my temporary dentures shoved into my mouth immediately, the temporary dentures did not fit because they were crooked, I could not close my mouth on one side or open my mouth on the other side...When the Dr. shoved my immediate temporary upper dentures in the bloody skin that surrounds the teeth once the tooth had been pulled was flipped upside down and had started to heal that way with my gums not covered with skin..I had my teeth pulled on a Friday and an appointment on the following Monday, I explained to the Dr. that I had to take the immediate dentures out about 20 hrs after he put them in because the pain in my upper gum was unbearable with the skin shoved up exposing bare tissue, the Dr. told me it was because of the dentures... I paid in full with cash and my permanent dentures have back teeth longer than the front and few teeth...

I had a horrible experience at 537 Lincoln St
Worcester, MA 01605.I recently changed my insurance and Aspen happened to be the only nearby dentist taking this insurance. I booked my appointment and made it clear to check what is covered under my insurance before the appointment. I had to take time off from my work . No one told me at the time of making the appointment nothing would be done but a consultation. I was told that my teeth could not be cleaned without x-rays. I was not told that on the phone when I made the appointment. The hygienist insisted that I receive x-rays otherwise I could not get my teeth cleaned. And when I complained Dr. Umme. came to the rescue of her hygienist stating that all calls go through the 800 number and they should have informed. I insisted that I did spoke to somebody form Lincoln street office, she would not listen. I left and scheduled appointment for some other day, which was cancelled a day before saying that the office had only one hygienist and she has some emergency so we have to reschedule. Fine, emergencies do happen. so I rescheduled it.
So my routine cleaning was done and once the cleaning was done, the hygienist recommended to add fluoride treatment for teeth to be super protected. She did instructed for certain amount of time not to eat or drink. After a month, I received a bill, stating I owe $51 for this treatment. I called the office and spoke to a lady and she said that they are going to take care of the bill. A month went buy, I got another bill, called again and the same person was referred to by Jeremy, the receptionist, and she said that its all taken care off, insurance error. Received another bill, went to the office at Lincoln street in person. Spoke to Jeremy first and showed him the bill . Meanwhile, I was talking to him, another lady from the back came and she kept on nodding her head (gestures similar to like I am unbelievable). After few minutes, Bethany came out and took me inside she told me that I was being rude to Jeremy and was loud and disruptive. I kept on looking to her and I wanted to say that wow, great customer service. It is your fault and you are blaming the patient for being angry. On top of this Dr. Umme. backed her up . I have never seen a duo so disrespectful of their patients. They were no sympathies and they were not even apologetic of their error. I kept on saying that the hygienist should have verified before applying this treatment. their response was it was an insurance error and since I do not know who I spoke with, they can not verify if I have really spoken to somebody or not. They said that we are going to take care of this bill but we do not like the way you spoke to our staff Jeremy. As soon as the doctor left, Bethany again started saying that how uncomfortable Jeremy felt and they are doing me a favor by reversing the bill and if I continue to be disrespectful, the doctor has the authority to bill me back. I am incredibly unsatisfied and disappointed with Aspen Dental. I was being abused verbally by both the dentist and the office manager Bethany. I would like to know how Aspen Dental gets by, by adding fluoride treatment to a cleaning without the patients permission or explaining the cost prior to the cleaning I was treated with disrespect and borderline cruelty. I will never return, nor recommend Aspen Dental to anyone. Have an appointment in January and I will NEVER be coming back so please cancel and delete my email from your reminders. I'm happy to go somewhere else, anywhere else!

Thanks for horrible customer service

When myself and my wife in a wheelchair arrived at the apointed time. We were told that the appointment had been rescheduled for another three weeks. When I asked who changed the appointment? I was told that it is in the computer that it had been rescheduled. I asked who di the change. The office manager said that it had to be me as no one there would have done it. My wife has to take pre-med and it is really a hassle to transport her. I had received a new prescription for amoxicilin from our doctor and complied with all appointment compliance. We had paid $263 in advance for the teeth cleaning. Then be told that "i" had cancelled three days before and just did not remember doing so. What? Well I admit that I showed my [censor] and demanded some refund of $50 to pay for our being severely inconvenienced. I was told in a very cartastic way, "if you want to complain? Well go ahead" do you need the 800 number?"

I called aspen dental on Friday for an emergency and their earliest appointment was on Monday. No one told me at the time of making the appointment nothing would be done but a consultation. I took time off work and expected some relief they never even gave me an antibiotic and I was in pain. My guess is it was because they find out my insurance had a waiting period. I can't sleep, can't eat and and can't even get their after hours doctor to call me back. I feel deceived and disrespected. I coul have found another dentist that would have done some kind of treatment for my pain and discomfort if I had been told.

In October 2015 I went to Aspen. I had partial plates top and lower. I had 6 upper natural teeth and 5 lower. These 11 teeth were ugly, yellow and rotting so I decided to have them pulled and have a whole new set of full beautiful white perfect dentures. The doctor told me that the lower set are hard to eat with due to no suction and nothing to hold them down. She told me that my best option and the route most people go would be to have implants a few months after the extractions. I was good with that and that was my plan. I had my teeth pulled and got new dentures. After 6 months I got my permanent dentures which were not the white color that I wanted but they insisted that they were. I was disappointed but let it go. I was so fed up by this time. I said that I wanted to go ahead and have implants to help secure my lower denture. They took xrays and then told me that I didn't have enough bone to have implants. I was gutted. They should have checked this before I had my teeth pulled out. Now there is nothing I can do. I complained to head office and they told me to go back to the dentist and they would help me . After several more visits to have adjustments and several free tubes of adhesive, they told me there was nothing else they could do and if I wanted any more adjustments or work doing on my dentures that I would have to pay. At this point I was still paying $35 a month after the initial $2900. I couldn't eat with the lower denture, they just didn't fit right.
Now to top it all I have had interest put on my bill and each month they charge a late fee of $37 as I can't pay the full amount of $74, so each month I owe more than the last month. I will be paying till I die.
Now here we are months later and still my teeth and mouth are not just uncomfortable but unbearable. I have very badly fitting
dentures making it impossible to eat with and embarrassing to speak .. I have not been able to accept
any invites to go to dinner or eat out in company and this is causing great stress and anxiety. I find that I have constant
saliva in my mouth and I am not able to talk properly without spitting.
I did pay privately to see a implant specialist and he told me that there was nothing he could do.
He assured me that in his practice they would have checked my bone density before the procedure.
What is also very disturbing is the fact that not only is my lower denture rocky and sitting unevenly
but the whole shape of my face has changed. I have a drawn look and hollow appearance.
I also find that my face aches continually due to the fact that I clench my teeth in a subconscious effort
to keep my teeth in place. No matter which adhesive I try, nothing holds the denture in for more than a couple of hours.
If I go without adhesive, my denture rubs my gums.
I am devastated and so distraught by the whole process. The pain and suffering that your dental practice has caused me. Nothing will bring my teeth or smile back. Your policy should be... Check if you are able to have implants before you do extractions. Had I known this I would never have had the extractions.

i had a appt. at 800am sat. in watertown ny office nobody showed up at all waited till 930. i had to drive 80 miles round trip was not very happy im on a fixed income cant be makeing trip for nothing i think there should be some kind of discount . it was not my fault they dint show up. they could have called me an caancelled would have been nice. they called me friday the15 to confirm my appt. not very happy with aspen dental