Aspen Dental
Reviews and Complaints

I used them because of attractive terms (interest free if paid on time) financing. Prices were higher than I expected, but I proceeded because I needed my lower teeth extracted. I had terrible bruising for 10 days after. complained that the temporary dentures were making sores in my mouth was told it was "normal" They were very unconcerned about patient care. Wrote a letter complaining of treatment and was treated even worse. Teeth were pulled on 9/21/2013 and I had sores until I went to another dentist for a second opinion in April 2014. I was told the dentures did not fit my mouth and new ones would cost an additional $800 but would be made correctly. Yesterday (6/19/2014) I picked up my new denture and ate my first meal of solid food. my lower teeth and upper teeth actually met when I bite down. What a difference!. In my opinion, Aspen Dental should not be allowed to be in business!

Let me first start by saying the Dentist, Dr. Teske was fantastic. I greatly appreciated her service and demeanor, but that is where it stops. First off, they thought I needed a root canal. They looked up my insurance benefits, said I had to pay $97 prior to the service, so I did. I get there and the Endodontist said my tooth was cracked below the gum and needed to be extracted, so no root canal. I sat with "office manager" to determine a "treatment plan" (of which, by the way they put this amount on your account BEFORE you ever even get the service). The treatment plan was to have a mold taken for a partial, get the tooth extracted, and then have the temporary denture while I decided on an implant. At the time of setting up the "treatment plan", the office manager told me my out of pocket would be $165. When I came in for the services, I was told $338 needed to be paid based on my insurance benefits, I was irritated that it was DOUBLE what I was initially told, but I needed the service anyway so I paid it. Low and behold, a month later I received a bill for over $900 no evidence of my payment, declined EOB's from my insurance indicating services not covered, services not billed, etc. etc. First off, they set me up on a treatment plan that wasn't covered by my insurance, so I have NO idea what insurance company they were looking at when they were reviewing my benefits, hmmmm, interesting. I may have chosen a different option if I had known they weren't looking at my insurance coverage accurately. Yes, I know, my insurance coverage is my responsibility, but WHY would I doubt them when they're sitting there right in front of me with a copy of my insurance card apparently checking my insurance coverage? Why would I think I'd have to go home and pull up my benefits AGAIN and check? So now I have this bill for over $900 saying I'm past due, I call and supposedly talk to the "office manager" who kindly dismisses my concern by saying, "let me pull your file, see what's going on, get a hold of corporate, and call you back". Nice, no phone call back. I get another bill a few weeks later, adjusted down to just under $800 still no evidence of my $338 payment. So I call AGAIN, get the same crap of "let me get a hold of corporate". I asked if I can call corporate myself, nope, no can do, only THEY can get a hold of corporate through EMAIL! I'm so tired of this place, they have horrible billing practices, their employees don't know how to accurately review insurance coverage, can’t review anything on their system with regards to billing, my guess is it is because this mysterious "corporate" has the billing/services so jacked up that their employees can't even make heads or tails out of what is going on with their patient accounts. AND, not to mention they set you up on treatment plans with services and charges BEFORE the services are EVER rendered, they tell you how much your insurance will cover and how much you will need to pay out of pocket and it's all WRONG. I will NEVER go to Aspen Dental again. I urge you, if you have anything other than routine preventative care, DO NOT go to Aspen Dental.

I suggest you immediately start looking for a different dentist. These people are inexcusable and don't have one ounce of integrity! My mother is 85 years old and started having a lot of pain in a tooth so she went to this dental office where she was told that they couldn't extract the tooth until her doctor submitted an approval form. So her doctor's office submitted the form immediately but when she went back the next day to have the tooth pulled she was told that the dentist was going on vacation for two weeks. TWO WEEKS WITH EXTREME TOOTH PAIN AND I GUESS THEY WEREN'T AWARE OF THIS VACATION THE PRIOR DAY! Another dentist in Butler took her in right away and extracted the tooth in a few minutes without the need for these special approval forms.Previously they made a bridge for my mother and put in in but apparently didn't remove the roots of the old teeth first, so now an oral surgeon has to correct that issue and make a new bridge. If you value your teeth, don't go to these HACKS!

I had troubles with my bills and service for aspen dental, charged me for free x ray and first exam, office manager is a slick woman, instead of charging my insurance she cleaned out the total of my prepaid care credit card, (Before I had all my work done) after my 6 teeth removal and fit for temporary partial I returned 7 times to repair a tooth broken in surgery and have my dentures re-sized (6 months) before I got my permanent partial, the whole time trying to get the balance on my account submitted to insurance and return the money to the card, a year later I had finally gotten my refund check, after she supposedly submitted it 4 times. Never ever go there again they gave me a hard time about repairing the tooth they broke, after 3 different dentists in the office I stood my ground for the one I liked, he was nice enough but 6 months to get dental parts when they do it in the office. I will say my permanent partials fit wonderfully, though they sent me to a periodontal specialist and even with great dental insurance I am paying big for sonic cleanings, and permanent splits on the teeth that hold my partial in, wtf?

In November, 2012 my husband decided to buy new lower dentures for me for Christmas. At our first appointment the doctor insisted that I needed new upper and lower dentures because they wouldn't fit correctly if I didn't replace the uppers even though they were less than 2 years old. We agreed and were given an estimate and applied for a credit card with Care Credit. The dentures were to be ready by Thanksgiving. Needless to say that was not the case. As the holidays were approaching and the new dentures were giving me numerous problems we started going back and forth for further work to be done. My mouth was so sore that I couldn't eat. Some of the teeth were longer than others and the bite was so bad that I could hardly close my mouth. At each visit the doctor would assure me that if the fit was no better all I had to do was call and I would be seen immediately. This did not happen. At times I would have to wait almost a week for an appointment as they had other patients. Discouraged I filed a complaint demanding the money we had already paid back or new dentures. The Office Manager contacted me the next day and told me that I should go elsewhere and that we would not be charged any more money. We had no money put on the credit card at that time. We heard nothing from Aspen Dental or Care Credit until yesterday when we received a letter from Monarch Management, Inc. (a collection agency) informing us that we owed the sum of $526.33. This dental practice is one of the worst I have ever been to and I believe that they deliberately withheld any billing and sent this matter to a collection company because I had filed a complaint. They are a rip off and should not be in business at all.

I felt sensitive (when I have cold drink) on tooth under a old bridge that was put in about 30 years so far. Afraid of getting worst, so I took Aspen Dental's free examine /consultation on 1/17/14. After exam they gave me a run down for 2x root canal and replace the bridage for $5000. And other filling and suggested root canal on other tooth etc... another $9000. So toal $14000 for the full mouth... Yes.. it is full mouthful of charges... So I went to Dr. Dental in Vernon by Hartford Freight Hardware... re-took the x-ray and examine, Dr. Han at Dr. Dental told me there is non cavities under the old bridge I have... it is maybe because the flossing that I have done... caused the tooth root to expose, then when I have cold drink, I feel pain or shock... Don't need to do root canal or fixing. Just use sensodine tooth paste and avoid cold drink, It should not have problem as long as I take good care of it.
What a difference and relief for me.. Aspen Dental is charging patient for unnecessary treatment plan and make good money... the practice is cheating... There are other people complain about Aspen Dental on the web... there are also law suit pending on Aspen Dental N.Y. several places... My suggestion for people seeing this complaint... you can avoid paying the bad guy by doing research and go to other dentist instead...

Aspen Dental is by far the worst company. They expect you to pay for your entire "care plan" before doing anything, when a majority of your care plan is bogus and then they refuse to do some of the things on your care plan, AFTER they charge you! I had two teeth extracted because the dentist said they were decayed, sure enough another dentist tells me based off my X-Rays there was no logical reason for those teeth to have been removed. I have had to had the same tooth filled twice because he messed up the first time, and now I am having severe pain, which I definitely did NOT have before, and the dentist tells me that I just have to "get used to it." What crap! Not only that, but to get the office to answer their phones is a feat in itself! I just called at 11:29 am, on a Tuesday, when their office hours are 11 am to 8 pm. I got a recording telling me to call back during regular office hours. Umm, are we going off of mountain time or something? This is the FIFTH time this has happened and it's always some sort of excuse, whether it be "oh well you called when we were on lunch" or "we have office meetings at that time and you need to call back."
How on Earth is a customer supposed when you take lunch or have an office meeting? How about NOT everyone taking lunch at once or have your meetings BEFORE you open? Hours of operation are just that, hours that you should be OPERATING!

I better not be charged for them to fix my tooth for a third time that they messed up. The assistant had the audacity to blame me for having a chip in it, which was caused from the "dentist" smashing his darn tools on it when he was filling another tooth.

They would not tell me the cost of x-rays...and when I asked told me my insurance was approved for coverage. Wanted only a teeth cleaning and told me that would be $488 out of pocket after my BCBS insurance. I have never paid for a cleaning as it is covered by BCBS. WORST experience of my dental visits life. RUN! Scared to see the bill for x-rays I did not need or want. Office of phoney players. I ill report this to the BBB.

I purchased dentures in May of this year, I wanted the basic and wanted to speak about money, I took want I could afford, but was told if I was not happy I could come back and buy a better set and they would take the original price and still keep first pair. I kind of felt that this was not a good sign, but continued as I was in need. I am not new to this service and having used Aspen before I felt it was safe. Very disappointed, dentist were rude and not to interested in how I the consumer felt, was actually redressed for stating my feelings about how they fit. I have gone back twice with the same complaint that I voiced when I received them very little change or interest. I believe it has may my speech much worse and I can not see to get satisfaction. I also believe the product itself is inferior, as I said this isn't my first time materials used seem to be poor quality. I am so disappointed in my experience with Aspen Dental this time. Office staff tried, except for person selling dentures I even asked if she received a commission on what she sold as I felt high pressure for a body part that is needed for daily living, I'm not buying a car. So all I can say is I feel used, I feel that I didn't get want I needed and paid for, even during the process I asked what difference there was between the way the basic was fitted and the more expensive, I was assured none, I can't believe this as mine are no good. Just would find it difficult to spend more money, but now that I am in so far I don't know how to fix this problem.

Spent over 6000.$ It's been since November of 2012. Dentures have never fit correctly. Paid more for comfy-lites. What a joke! The Dr. will tell you "come back anytime we will try to get these right" "sorry", but when you call the office tells you, can't see you, booked solid, you need to make an appointment. Today is July 25 my top is too long and I feel like I'm gagging, can't eat and hard to sleep with dentures in. I was told they could get me in on August 8th. Really? I'm not suppose to eat or worry about sleeping until then? The bottom partial slips, and looks like something you can buy at the five and dime store. Just give me my 6000$ back and I will go to a reputable dentist that knows something.

This is NOT a COMPLAINT this is a response to one, the patient surveys given to the patients are for the patient to help team/office improve areas that need improving or to compliment an employee or an entire office, the patient is placed in a drawing that they may win$100, the employees have a monthly "friendly" contest to see how many good reviews the office they work in can achieve the winning office gets a reward not a huge sum of $$, just a thank you ...

Horrible service. I originally went in for a tooth that was bothering me and walked out with $50 of products I did not need, a treatment plan of over $3000, and another credit card. Went back for the recommended cleaning and, again, walked out with the "suggested" rotadent toothbrush (which cost me $120) and fluoride rinse. The hygienist did not tell me how much these products were, otherwise I would not have taken them in the first place. Now, getting in to trying to get ahold of someone. It took the office assistant a week to get back to me about canceling my appointments and getting a refund on my care credit card (which is their solution to giving people affordable care when they can't afford it). Then, 3 months later, after trying these products out and I don't like them, I try contacting the office for a refund on the $203 they duped me into paying. They tell me they can't give me a refund because the products have been used. So, I call their patient satisfaction number, and only after threatening to call the better business bureau, do I get a response that they will refund all of the products and not just the toothbrush that they originally told me they could do. And, by the way, giving me attitude, like it was my fault that they didn't tell me up front how much these "extra" products were going to cost. My advice, do not go to aspen dental unless you are willing to basically hand over all your hard earned money. The hygienist even went so far as to tell me that they get a bonus for their patient satisfaction surveys they tell you to take after every visit. Not professional at all!

Where do I begin? Aspen Dental is the "Fast Food" of dental care, honestly, I spent $1400.00 out of pocket and every one of the fillings fell out within 2 years .Other dentists were appalled at the lack of quality and sub-standard workmanship...folks save your money ...find a reputable dentist...do not go to these assembly line" hacks" zero quality, zero accountability, 1st rate price ...4th rate service.

My husband has an infected and broken molar, which kept us up all night. I was happy to get him in to Aspen Dental first thing in the morning. We have great insurance and he went to get xrays and urgent dental care. He waits for along time, that's ok, I suppose. He gets xrays, great! His face is swollen because of the infection and he is nearly in tears. They only offered him antibiotics and an appointment weeks away with an Oral Surgeon, which he would have to pay over $170.00 in advance to even make the appointment. No pain medication whats so ever!

I understand the medication abuse now a days, but when you can clearly see a problem and not prescribe... That is my issue. Now, we have wasted a free visit with our insurance for antibiotics he has at home.

Thanks but no thanks.

I went to Aspen Dental to get an adjustment on my partial. I was told that since I hadn't
been back since the fall of 2011 when I purchased the partial from them that I would have to have a consultation with the dentist and also would need x-rays taken. The price for this was $105.00 dollars. I told the receptionist all I needed was an adjustment not a consultation or x-rays. She told me that was the way it was. I told her to forget it and walked out. I will never go back to Aspen and I will tell everyone not to go there. ($2300.00 and no adjustment for top denture and lower partial)

On the 23rd of November 2012 I purchased a full set of Dentures from Aspen Dental for $2, 300.00. Since then I have been back to them 4 times because the bottoms DON'T FIT. Each time they filed them down, the last time I went 2 weeks ago I was told that my jaw bone structure had deteareated and the only solution was to have 4 posts put in at $2, 190.00. NOW-----heres the problem, I am 67 and on Social Security at the sum of $730.00 a month. Sounds as though someone (DENTIST) dropped the ball. He couildn't te4 months ago I had this problem, or the first time I went back or the 2nd or 3rd time...Come on now. He is supposed to be the Expert. Now I'm in debt for $2, 300.00 for something I Can't use. They as much told me not to come back, that there was nothing they could do unless I want to pay to have post put in...For Gods sake, I'm still paying and will for the next several years. Why do I have to suffer for their screwup? Seems to me they should be willing to compensate me for something I CAN'T USE. Will be looking to you for some kind of advice or action.

Sincerely,

Cary Brown