Menu
For Business Write a review File a complaint
Aspen Dental Customer Service Phone, Email, Contacts

Aspen Dental
Reviews and Complaints

www.aspendental.com

Learn how the rating is calculated

1.5 24 Reviews 1637 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Aspen Dental Complaints 1637

ComplaintsBoard
G
8:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental terrible experience

Went to Aspen Dental in Tarentum PA to find my smile. That was about 2.5 yrs. ago. I can not tell you how much trouble these people have caused me. They said all the work would cost over $6000.00. Well We started at the top, I was to have all teeth pulled and a immediate denture and to follow their TOP OF THE LINE DENTURES. Well the first time they made these TOP OF THE LINE DENTURES they must of mixed up my mold with GODZILLA these teeth were HUGH so I tried to have them adjust them. A long story short, the dentist Meredith said, "well thats all I can do for you." I gave her the teeth and said give me a refund. As I was walking out, she said "we need the immediates also" HA HA HA She wanted me to walk out of there with no teeth. yea! So they made a second set, again no fit, better but still could not wear them. After paying over $2100.00, I still have no smile. THEY FOUND MY POCKETS AND TOOK MY MONEY! So I decided to work with CARE CREDIT, that went no where. Finally, Aspen Dental decided to give me credit for those TOP OF THE LINE DENTURES! Well that sounds good, we have a price, because when this all started, their office manager Kim said she would have to call corporate to find out what the price was...duh! So, I paid $546 for the immediate and $845 for them TOP OF THE LINE DENTURES. The rest of the over $2100 plus $400 cash was for the pulling of the teeth. GREAT the immediates fit the best of all they tried, but $546, no way they are worth this, they are ready to fall apart. BUT I DID GET MY CREDIT Good, right...NO CARE CREDIT IS TRYING TO SQUEEZE ANOTHER $300 OUT OF ME. I paid them well over $1200.00 and they got their $845 credit so I say we are even. The lady at Care Credit said well you have some late charge and thats why. She's lucky I paid any thing, eat those late fees. SO here I sit, with bad credit and NO SMILE, hmm PLEASE PEOPLE DO NOT GO TO ASPEN YOU WILL NEVER FIND YOUR SMILE! please don't use CARE CREDIT I think Aspen and the CC are up to no good. FIND A NICE SMALL DENTAL PRACTICE you will be glad you did.

Read full review of Aspen Dental and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Al227
Fayette City, US
Nov 18, 2009 5:27 am EST

Allie,

That simply is not true. Aspen and Credit Care are ripoff artists on in the 1st degree... They charged me over $2000 for services I never received. I tried the "call the team" approach and "call credit care"... The PA State department of health is my next call...

It's a pure scam.

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Nov 03, 2009 10:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental is committed to providing all patients with exceptional service and care. Please call our Patient Satisfaction team at [protected] or e-mail us at patientservices@aspendent.com. and we will do or best to resolve any issues quickly and courteously. Thank you.

ComplaintsBoard
O
5:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental poor dental work

I 've had problems with Aspen Dental at Orange CT, and I have the photos to prove it. The first problem was that the dentist did not orientate me on not to put adhesive over the area where there was still an open cavity in my gums. I was complaining that every time I chewed that my gums hurt as if though I had a tooth ache were there was no tooth. I realized that what was going on was that the adhesive was acting like a plunger within the gum cavity where the tooth was extracted from and was pumping air into, and causing pressure to build up within the gum cavity and of course it was causing pain to the nerves with the tissue. I had told the dentist what was going on and he denied that this was the problem and what he did was grind material from the area where this was happening which was the left rear of the denture. The problem became worst after they had put in the soft liner, because now what the dentist did not realized was that he had grind a whole right through the denture surface and the soft liner was now bubbling up through the whole and acting like a permanent plunger, pumping air into soft liner and creating a bubble that was conforming to the whole in my gum cavity. I tolerated it until not much soon after the denture split right in half from front to back. When I took it to get it repaired I also explained to them about the whole in the rear left tooth and the bubble within the soft liner, which was hurting my gums. They repaired the split to my satisfaction. However after I got home I felt the bubble coming up again and hurting my gums. I took photos of everything and use a magnifying glass to find the problem and sure enough there was still a hole within the area where the bubble on the soft liner was formed. I took it back and they repaired it. Well today I woke up and where the the hole was repaired the arch was split in half with the tooth hanging from it. It has not been six months yet since I have had my dentures, where as I am suppose to get a permanent soft liner put in my dentures, once my gums have completely healed.

Read full review of Aspen Dental and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
ConsumerBWare
Hughesville, US
Sep 09, 2010 10:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Oct 27, 2009 8:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm sorry to hear about your experience with us. Please, don't hesitate to call our patient satisfaction team at [protected] to discuss any concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.

Again, I apologize,
Allie

ComplaintsBoard
D
9:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental remove my name

Someone has placed my contact information on your website WITHOUT my permission or intent. I AM NOT an "expert witness" in any such case nor am I available for any such activity.
Dr. Peter J. Mortelliti

Read full review of Aspen Dental and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
JO Annn Stoneburner
Beecher City, US
Nov 08, 2012 5:40 am EST

Please stay away from this place. They put me in the hospital and a friend of mind ended up in the hospital also. Their prices are outlandish and they do way too much work that is necessary. Myhusband went to them and then after the treatment I received he went to another dentist. He found out he only needed half the work done that they said he needed done and this very professional dentist's prices were much cheaper. They tried to pull a tooth of mine that didn't not need pulling, I have found out they have to make so many bridges and dentures every week. I have a chronic illness and they knew that but they paid no attention to that. The office manager had to tell him, to stop his playing, he was singing, dancing, watching television, stomping his feet and twirling around on his little stool when he should have been working on me. He kept me in the chair over 5 hours. I was informed he was the boss and he paid the bills. Excuse me, but this is my mouth and my payment to this quack pays the bills.

ComplaintsBoard
S
1:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental misdiagnosed

I went to aspen dental and was told that I had pre-peridental disease and if I didn't take care of it I would loose my teeth. I then applied for a credit card through them to have the 1, 505 procedure done, I am not ready to loose my teeth. As I drove home I was discusted that this was so exspensive. I talked with a few people about the cost and they suggested I go for a second opinion which I did. My teeth are fine with no gum issues the costs was 75.00 and next appointment is May 2010. This is absoulutly disusting in the health field that they are stealin from the poor. Beware and always get a second opinion on everything their are no more honest people out their.

Thanks Sue

Read full review of Aspen Dental and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
expert witness
Scituate, US
Oct 29, 2009 4:55 pm EDT

Aspen is OWNED by Ares Corporate Opportunities, call them at [protected]

ComplaintsBoard
P
3:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental gave false price quote and would not honor it

My husband went to Aspen Dental to get his dentures because when I called and got a price, I was told a set of dentures was $199.00 to $1, 300.00. The $1, 300.00 sounded reasonable because when I priced them last year at Denture Center their price was $1, 500.00. My husband had gotten his last set there. So if your best set was $1, 300.00 then I thought we would try your company. With our insurance our co-pay should have been less than $500.00.

Then my husband comes home and says the teeth cost $2, 763.00. He told them that was too much so they added coupons to get it down. But our share was $916.00. This is $400 or $500 more than it should have been.

When I called to complain I talked to someone that said they would listen to the phone call because they would want to honor what they had told a customer. I don't have who I talked to because I have a new email provider and lost all my emails. I received an email from her that the customer service supervisor had listened to the call and that I was told the price was for each plate, not the set. But I was told it was for a set of dentures. I asked if I could hear the call and she said she did not know if technology would allow that and I never heard back.

I have called back a couple of other times and requested a price for a set of dentures and was told $199.00 to $1, 400.00. One of the times was on July 13, between 2:00 and 3:00. If you call the toll free number [protected] and ask for a price for a set of dentures, you will also be told what I was.

I don't know if my phone call was was really listened to because they said the operator said the price was for each plate. But nothing was said about the price being for each plate, because I never would have scheduled an appointment. I would like someone to listen to the call and also hear if it possible.

I would like to have the $400 or so that I was overcharged put back on my flex spending account. This was money I had alloted for my own dental work and medical expenses for the rest of the year.

I fell like this is a scam to get people into your office. Why would people come there when you chage double what someone else does. If I can't get my refund, the $400.00 you have taken from me is buying you a lot more than that in bad publicity. Everyone I know will hear my horror story of dealing with your company. That's if they already haven't.

Read full review of Aspen Dental and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
Benngeri
Adrian, US
Oct 07, 2009 12:05 am EDT

I just started going to Aspen and was wondering if the place was a scam or not by the way they act. To have a credit guy right there to help you pay for their services, seems a little creepy and shady. But I saved my money to get the work done that I needed done. However, the price of getting that work done from 2 years ago has tripled, that shocked me. And the way the dentist comes in and grabs your tooth and wiggles it, tells you that is loose...well, yeah it's loose, you just yanked on it...it has to come out she says. Does the same thing with another one, that made me want to walk...no, run out. But I couldn't because I have a broken partial that needs to be re-made and they are the only ones around that my insurance pays for. I know one thing, they make a lot of appointments so they can charge the insurance more money. I'm still not sure about them, but I have to go there because of the insurance I have. Talk about a rock in a hard place.

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Sep 29, 2009 11:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pam,

I'm sorry to hear about your experience. We want to help you resolve this issue as quickly as possible. I know that you've tried calling the patient satisfaction line in the past. We also have a direct e-mail: patientservices@aspendent.com. Or, if you could message me with a bit more information about which office you visited, as well as your last name, I can have a patient sat. representative call you as soon as possible.

Thank you, and again, very sorry to hear about your visit.

ComplaintsBoard
V
12:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is copy of an email I sent to Aspen Dental. my husband went to Aspen Dental to get his dentures because when I called and got a price, I was told a set of dentures was $199.00 to $1, 300.00. The $1, 300.00 sounded reasonable because when I priced them last year at Denture Center their price was $1, 500.00. My husband had gotten his last set there. So...

Read full review of Aspen Dental and 2 comments
ComplaintsBoard
A
6:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental constant surgery

I had my lower teeth out in early July in Mattydale, NY 2008 By Aspen Dental by a Dr. Porter. He told me he was quiting Aspen Dental and moving to Aspen Col. the next day after my surgery. I never had any x-ray's done after the procedure and I have had 4 surgeries since then, because of terrible dental procedure to start with! Aspen Dental hired him and I've had nothing but pain and discomfort sine then. They opened a new office in Dewitt, NY which I've been going to. Dr. Skinner has been trying to clean up all my problem's that this Dr. Porter created to begin with! I have alot of serious Medical Condition's and this constant surgery is really causing me pain, discomfort, and I can't take asprin or anything for pain afterward's because od server Liver condition. I've been nice about this but I'm going to find a Laywer to help with this problem! I paid in full over 5, 000.00 14 month's ago and I'm still being worked on for the original problem of just having my botton teeth out! Dr. Skinner and his staff have been wonderful working with me but 14 month's of all this agrivation and with my health condition's your company has put me through hell! I.m tired of having stitches in my mouth, pain, and just making my life miserable! I expect something to ne done about this, and you people hired this Dr. Porter and he should be reported to higher up's cause his skill's are very bad plus he has the personality of dirt! I will be contacting a laywer about thiswhole problem and go from there! I expect to hear from you! [protected]@yahoo.com

Read full review of Aspen Dental and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
ConsumerBWare
Hughesville, US
Sep 09, 2010 10:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

E
E
expert witness
Scituate, US
Oct 29, 2009 4:50 pm EDT

Aspen is owned by Ares Corporate Opportunities, [protected]. I'm sure they'd like to hear

ComplaintsBoard
M
8:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental over charging and cheap dental work

My husband lost one of his front four teeth. We had heard about Aspen Dental being new to town and that they were taking new patients. My husband went there and and had his new patient xrays taken and a dental plan set up for fixing his missing tooth. They told him they wanted to do a two part cleaning, bridge work for the missing tooth, fill cavities, pull some teeth. etc. we could not afford all of that and were just concerned with getting the tooth replaced. We spoke to the office manager who told us about care credit. We applied and one of us was approved for a small line of credit. we decided to go ahead with the cleaning and bridgework. We had insurance and were told that the work would be submitted to the insurance, and that whatever the insurance did not cover would be billed to care credit. before we even had the first cleaning appt, we received a bill from care credit for almost the entire amount of our line of credit. The office manager blew us off and said we should make the first pymt while insurance was processing. My husband hsd his two cleaning sessions, and then went back for bridge work. When we arrived for the bridgework, another dentist, whom we had never met before, told us that my husbands teeth could not hold a bridge because they were too loose. He said that he had just looked at the xrays, and if he had seen them earlier, he would not have gone with the bridge procedure. We found out that the insurance had not ever been been billed for the bridgework, but our care credit account HAD! They offered a different prodecure instead, and told us to see the office manager about a credit. The office manager kept insisting that we wait till the insurance paid something. They went ahead and did the new partial mouth piece and said they billed the insurance for it. After waiting two months with no call back and many messages left for the office manager, I called and found out that not only had the insurance claim not been billed correctly for the mouth piece causing the insurance to deny the claim, but the office mamager had mysteriously just not showed up for work one day and all of her files were all over. I demanded that our file be looked at and a credit be issued. I finally had to call the corporate office after I was told that a credit request had been sent with a rush on it to be processed quickly. It had not been rushed...so I rushed it! You see, we had been charged late fees, over the limit fees, and finace charges on a balance that should not have existed on my care credit account. They said they would talk to care credit and get those waived and they did not. When I called the dental office to get a printout of the originally billed charges, the office personnel would not even speak with me..they sent a dental aide to hand me the paper...which did not show the charge billed for the bridgework. That all being said, the partial plate they made my husband broke not even 60 days after he got it, and the pieces were lost. Since we could not provide the pieces, they said they had to make a whole new one and we would have to pay out of pocket for the whole thing. So...the battle rages on..but my attorney will handle it from here! DO NOT TRUST ASPEN DENTAL EVER! THEY ARE FRAUDULENT AND SHOULD BE PROSECUTED!

Read full review of Aspen Dental and 17 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
17 comments
Add a comment
A
A
Alavon
Concord, US
Aug 05, 2012 8:46 am EDT

The people of Aspen Dental were more interested in signing me up for a teeth cleaning that they complete missed the fact that I needed a Biopsy. In my eyes this would have turned in to a bigger problem then having clean teeth.

F
F
Former employee 911
US
Oct 11, 2011 3:23 am EDT

It's corporate dentistry, they overload their schedules and burn out their employee's. They demand more work at faster turn-around times. That's why they have a high turn-over too. Quantity over quality . Doctors have too many patients at once, lab technicians are overwelmed with work, central lab can't handle the workload so they dumped it on the field lab techs. It's rushed dentistry...beware

P
P
PATD
Concord, US
Jun 06, 2009 5:49 am EDT

PAID $2500. NEVER GOT MY FINAL DENTURES, LEFT WITH A TOOTH MISSING IN MY FRONT TEETH. THESE PEOPLE ARE "RIPOFF'S" THEY ORIGINALLY QUOTED ME A PRICE OF $2900. THEN TRIED TO CHARGE ME ALLMOST $4500. CONSUMERS BEWARE!

G
G
Gay Ewing
Jan 07, 2008 12:00 am EST

I went there to get my two front teeth straight and got Care Credit, twice and they have charged me over $6000 for two extractions, one cap and cleaning and dentures for the top and bottom, they do not show you prices up front, and are way overpriced, HELP

M
M
Mary Ricker
Lancaster, US
May 22, 2015 11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have had my plate since July of 2014 and they still do NOT fit. I am tired of spending my money on gas and not getting anything done right. They keep telling me to try one more time. I want my money back so I can go somewhere and get a plate that I can eat a meal without them coming loose. I use more adhesive then I think I need to but they won't stay in any other way. My teeth hurt when I try to eat.
They keep telling me to see the doctor. He does not do anything different. He made a new one and used the one I had (that does not fit) to make a new set and they don't fit either.

G
G
ggthatsme1967
Middletown, US
May 11, 2015 6:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

please don't go to aspen dental in Hamilton oh, all they do is hurt you, and they keep wanting you to keep going there for no reason at all, there is 2x now I went there for a soft align and both times I went home without it being done, it keeps costing me time and gas, and they are one of the most expensive places you can go too

B
B
barbara j--
US
Sep 04, 2013 1:01 pm EDT

I completely agree. It's a terrible place to go and I will NEVER go there again. I had a denture reline and didn't find out until afterward that they don't do the adjustments without a charge because it wasn't their denture. I had it made in Michigan before I moved here. It should have been told to me up front and I would have gone somewhere else! It was a horrible ordeal which is far too long to type here. HORRIBLE place! Stay away from Aspen Dental. What a rip-off!

B
B
babydeer
US
Aug 20, 2012 5:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 5-11 I went to Aspen Dental on Broadview Rd., Parma OH. to have an abscessed tooth removed only. Once they received our ins. info. and husbands salary all they saw were dollar signs. My husband and I were suckered into myself having a full set of dentures by Mehboob Abdullah d.d.s put into my mouth, which I would not have needed for at least another 10 years or so, there is no reputable, professional dentist that would do this to a person. Denists try to save teeth, not pull them all out. I had 27 teeth pulled out at once without the option of having to go elsewhere to be put to sleep, it was a horrible painful experience. On 12-11 impressions were taken for permanent teeth and I was asked about dental implants and was continually pressured about this all to get more money out of my husband and myself. I had enough on 3-6-12 and have never gone back and never will go back to them or any other dental clinic. They will empty your wallet if you let them. Since then, I've warned family, friends, co-workers not to go to Aspen Dental and to spread the word.

M
M
most likely it's your fault
US
Oct 23, 2011 5:34 am EDT

Rushed dentistry is being too kind. When I worked there there was a doctor always running behind. Patients having to wait 90 min or more to get in. Some walked out. The doc said I'm not going to play beat the clock which is what upper management told the doc to do.

This is a sorry company. Most of the dentists are right out of school or have gone out of business on their own and are trying to make it again.

S
S
SJ40
US
Oct 21, 2011 9:57 pm EDT

So true, so true. And if you try to say something, they will make your life impossible there and force you to quit.

ComplaintsBoard
W
11:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental partials

I am SO upset. I finally got my permenant teeth through Aspen Dental and I have been in so much pain since the dentist tried to shove them in and the color isn't even the same as my regular teeth. I was sold the "best" partials they had and billed $1800 A PIECE for lower and upper partial and they look cheap and like I have a piece of plastic in my mouth. When I complained, I was told I got the best tooth they had and that the color was the same. NOT! I spent so much money at this place and I am so not happy with the work they did! Now I owe over $3000 and that doesn't even count what the insurance company paid them! I paid hundreds of dollars for a deep scaled cleaning and my teeth doesn't look any better then before they did it. I would never refer anyone I know to this place. They change dentists every couple of months. That should have been my first clue!

Read full review of Aspen Dental and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
STOP ASPEN DENTAL!!!!
Grand Rapids, US
Dec 15, 2009 10:18 am EST

Yes, they change dentists every few months because they fire the dentists that care about people. If they do not produce enough money... they do not want them working there. I know this because my husband was one of them. Aspen Dental does not care about their employees or their patients. Bottom line... it is a business not a patient service company. They hire "office managers" with no dental experience to "sell" dentistry. Again, they will be fired if they do not get the patients to accept their treatment plans or they cannot get them financed. I have been a hygienist for 23 years and I have now made it my life's mission to STOP ASPEN DENTAL! Pass the word along

ComplaintsBoard
E
4:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental uneeded terrible dental work

I went into Aspen Dental last year for a basic cleaning, and to discuss my options about correcting one slightly crocked tooth on my left front tooth. I had braces twice but it still was a slight crocked. He told me other than braces (which I had twice) my only other option for my teeth would be CROWNS.
I am only 24 at the time, thinking this was my only option for this type of cosmetic fix, I decided to go with this option (after researching this online).
The day of my appointment about 3 hours in (should have only taken 2 hours) he realized he didn't have the material he needed for my temp crowns (after he prepped my teeth) so he had to make do with some other type of material. After several hours of pain (this is after the location closed, it took that long) I looked in the mirror and started crying. I had never seen anything like it. The dentist honestly wanted me to go out the door and look like this for two weeks. The color of my two front teeth was pure BROWN! And looked liked the size of huge chicklets. I demanded he fix this ASAP (he didn't see anything wrong with them) so he told me he would call me tomorrow if he could find the right type of material. The next day when I came in the office all knew what had happened to me, and he began to "fix" the problem. When I looked in the mirror this time I was even more horrified, I understood this were temporary but they looked nothing like my teeth. I asked if my permanent would look like my teeth (assuming because this was for cosmetic reasons that they would) and the dentist just shook his head and said my teeth had been bleached before and were so white that no crowns would match that exactly color so I would always have darker front teeth. I just bolted out of there crying. If you know me, I NEVER cry... so I called around to all the dentists in the area and pleaded what had happened to me.
One dentist got me in that day and attemped to fix what ASPEN DENTAL had done to me. He said I would have been a candidate for many other things than braces and crowns. I was much to young to have crowns and now I have to live with that. Dr. Heinrichs did an amazing job and my permanents now look like my real teeth. He even uses my story when he has meetings with the board. Needless to say everytime I see an Aspen Dental I cringe, it terrifies me that people actually still go there and they haven't closed it down yet. I have pictures on my old camera if anyone wants to see, I am truly embarrased to show anyone other than my family.

Read full review of Aspen Dental and 1 comment
Hide full review
1 comment
Add a comment
E
E
expert witness
Scituate, US
Oct 29, 2009 4:54 pm EDT

Aspen is OWNED by Ares Corporate Opportunities, call them at [protected]

ComplaintsBoard
M
1:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental don't do it

In January 2009, I scheduled an appointment because I needed three extractions and was hesitant about getting general anesthesia, so I called Aspen Dental and was told they will pull them under local. Great.
After calling me in to do an x-ray and check out my teeth, the dentist sat there telling me just how bad my entire bottom row of teeth are, which I already knew they were pretty bad but I did not need to hear his thoughts. He suggested the best thing would be to rip them all out and start again. Mind you, I was only nineteen at the time and completely freaked out, during which he told me he will start with the bottom and then with the top. After calming down from that statement, they brought me into a room to speak to me about dentures and pricing. The lady was pushing anyway possible to get me to agree with her that this is what I needed. After not listening and seeing the price, I kindly got up and walked out while telling them all 'nope'.
A week later I got my three teeth extracted, under general anesthesia!, and my bottom teeth, ALL still my own teeth, worked on. My primary dentist did not see a reason why I needed to lose all my teeth. I happily agreed with him.

A few months later, my sister went in to get one tooth extracted and three filled. They did what she had asked, but charged her for a surgical extraction when it was only a simple and for a cleaning. The tooth came out in full, root and all, and she has not received a cleaning.

Do not go to Aspen Dental. All they want is your money and don't care what they do to get it.

Read full review of Aspen Dental and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
ConsumerBWare
Hughesville, US
Sep 09, 2010 10:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Sep 14, 2009 10:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’m really sorry to hear about your experience with us. Please don’t hesitate to call our patient satisfaction team at [protected] with any concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.

E
E
Elysia
US
Sep 04, 2009 4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They need to be put out of business, I have never felt so strongly about a company. They really messed my two front teeth up.

ComplaintsBoard
D
12:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a very dissastified customer. I have spent over $8, 429 which the insurance company only paid $2, 500 and out of my pocket $5, 929 within the last 18 months. I agreed to 7 crowns on my bottom teeth which I was very satisfied with. I returned in Feb 09 to fix 2 upper teeth in which they said I needed a root canal with 2 crowns and I agreed to that. I...

Read full review of Aspen Dental and 2 comments
ComplaintsBoard
S
8:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I totally agree with all the complaints on this forum. I started my nightmare with them years ago and it continues. They have ripped both me and my insurance company off in just about every way that is mentioned: fit, cost, billing my insurance co. For teeth I don't have, and would never accept! They refused to reimburse me... I will also contact my State'...

Read full review of Aspen Dental and 2 comments
ComplaintsBoard
E
12:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental charge for services not rendered

When I visited Aspen Dental for the first time, I ensured that my digital X-rays are transmitted from a previous dentist as I didn't want to go through another full mouth X-rays within a short period of time. The office manager in charge was handling it. Even though she was fully aware that she had my X-rays, yet my insurance company and I were billed for a full mouth X-rays of $115.00 I immediately alerted my insurance not to pay this amount as there were no X-rays taken by Aspen Dental.

It appears to me that this scamming is practiced on a regular basis to unsuspecting customers and insurance companies.

Read full review of Aspen Dental and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
ssstein
Dover, US
Aug 21, 2009 9:36 pm EDT

I think you are offbase to judge so harshly. People do make mistakes and could easily have charged the insurance company by mistake. I am sure if you had made a simple phone call to point out that you didn't have x-rays taken there, the matter would have been cleared up. Offices don't take "insurance fraud" lightly.
All in all, though, I would say you should choose another dental office because if you don't trust the office and your dentist, you should not have dental work done there. You and the Aspen Dental office will both be better off.

ComplaintsBoard
P
9:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental con artist

This company will make promises to make you smile, But they will do nothing but overcharge you and do shabby work by unprofessionals, under qualified people. Good luck trying to get your money back for work not completed. They finance you thru GE money bank and never offer refunds. This company ripped me off for over $5, 000 and has ruined my credit because I refuse to pay the balance. They never did the work and what they tried to do was so sudstandard and poor quality I Did not accept it. Talking to the Home office also gets you now were. I went to a real dental office and when they saw the fit and poor qualiy they were in dis belief a professional could have messed up as bad as ASPEN DENTAL did. I have pictures if anyone want to see shabby work. Not even good enough for a dog. RIP OFFs is all I can say

Read full review of Aspen Dental and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
E
E
expert witness
Scituate, US
Oct 29, 2009 4:57 pm EDT

Aspnis OWNED by Ares Corporate Opportunities, call them at [protected]

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Aug 06, 2009 9:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental is committed to providing all patients with exceptional service and care. I see in reading this post and your other post that your previous attempts to resolve your issue with Patient Services was unsuccessful and unsatisfactory. Please call our Patient Satisfaction Hotline at [protected] or email us at patient services@aspendent.com. We will respond to you as quickly as possible, always within two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you.

ComplaintsBoard
R
9:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have had very unsatisfactory service from this Aspen Dental. My son and I have for the past few years gone to this Dentist office regretfully. They cancel appointments without phone calls and their work is poor. I moved to Massachusetts 6 years ago from upstate NY and I have never had so many problems with a Dentist as I do currently from Aspen Dental. I...

Read full review of Aspen Dental and 2 comments
ComplaintsBoard
N
3:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental rude employee

That Amy is a rude, rude person. I made an emergeny appointment, When they called me out back I told them that my employer hadent sent me a card for my dental ins. So she called, but unfortunately they had closed by that time, And she was scoffing and sighing the whole time looking through her book, really making me feel like a pos. SO I rescheduled, When I got home that night, I decided to give my insurance a call and low and behold I got an operator! And all the necessary info.

So I call the next morning get my info and she was still being rude, had me on hold for minutes. Finally another girl picked up, I was so thankful.

So I showed up the next afternoon, and I had forgotten my debit card, I didn't realize it would be a problem to jst give them my numbers which I have memorized, I told them tht my gf could bring the card by around fiveish and that the card was in my name. Most of the girls in the office didn't see it as a problem, but this ### did. Then she tried gettin a little lippy with me say that they had squeezed me in and I had showed up five minutes late. I asked her what she was getting at, and she said they had an emergency patient after me... blah blah blah. This was uncalled for. I'm not sure why she is allowed to get away with this.

All I wanted to do was pay to get these teeth taken out, and this girl seems to have a personal vedetta against me. I got news for this slutty ###, she isn't a dentist! She isn't important. She seems to think she runs the show down there. It really isn't about the customers anymore, it doesn't matter that I was suffering. I may not have a lot of money, and regret wearing sweats there, cause obiously this [censored] thought I was going to rip them off. So sorry I don't fit the image of someone who is trust worthy, in your eyes. I don't want any freebies, I pay my way!

All the other ladies down there are sweethearts. I don't know how they can work with this selfcentered ###.

Read full review of Aspen Dental and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
E
E
expert witness
Scituate, US
Oct 29, 2009 4:58 pm EDT

Aspen is OWNED by Ares Corporate Opportunities, call them at [protected]

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jul 24, 2009 8:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nick, I’m really sorry to hear about your experience with us. Please don’t hesitate to call our patient satisfaction hotline at [protected] with any concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.

ComplaintsBoard
M
5:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i had some dental work 4 teeth removed 10 days later I was still in pain I called they told me to come at 430 they will try to sqeeze me in I got there at 407 tol the girl I had to go to work I would wait till 500 needless to say a 500 I left without being seen they put me in a room at 430 and never came back — needless to say im in a lot of pain also the...

Read full review of Aspen Dental and 1 comment
ComplaintsBoard
L
1:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental aspen dental =worst place ever

My mother just recently went to Aspen Dental for some tooth advice. Her teeth were hurting her so she decided to have them checked out. At Aspen, they told her the enamel from her teeth was almost completely gone and there was no fixing it, so they pulled out the majority of her teeth. During that procedure, they did not use enough Novocaine and she could feel every little cut and pull they were making. She told the "dentist" about how she could feel everything he was doing and he told her all she felt was pressure and that everyone says that to him. She was in total pain the entire time. She also bled for a looooong time. Also, immediately following the surgery, they placed her dentures in. They were SOOOO HUGE in comparison to her tiny mouth that she couldn't even talk... she had to slur her words and the saliva couldn't even stay in her mouth. She kept them in for one night and couldn't stand it anymore so she took them out in the morning. Her face was swollen quite a bit and she complained of pain for a few days. She went back for an appointment to have them fix the problem, and they made the dentures even larger! So she complained again and the "dentist" "TRIED" to fix them, which he failed because she put them in her mouth and said "they're still too big" and he got extremely cocky and said "well you can't know in 3 seconds." They would barely even fit in her mouth. They also keep charging her a nice handful of money every time she has to go back, but the only reason she's going back is to complain about their crappy service. I highly do NOT recommend this place to anyone. My mother is going through enough drama and it's ruining her life and her budget.

Read full review of Aspen Dental and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
E
E
elephant22
Richmond, US
Oct 25, 2010 1:34 am EDT

To the original poster:
What do you think will happen if you have a bunch of teeth pulled? It will probably be pretty sore for a few days. Of course new dentures (these are called immediate dentures since they go in immediately after your teeth are pulled) will feel like a mouthful, they are teeth wrapped with acrylic to hold them together, bigger than natural teeth. If you want them to feel completely natural, then quit complaining & put out the money for implants & bridgework to the tune of $35-55k. Otherwise take your economy dentures & make do. Your mom should have brushed her teeth to begin with to avoid this problem.

L
L
Laura Dol
Shohola, US
Sep 04, 2009 11:25 pm EDT

I've been to an Aspen dental recently in Pennsylvania ( Scranton, Dickson city)..All I can say is I've had nothing but the best from them. Of any office I have been to in the last 20 yrs, I need to say that everyone from the receptionists, to the 2 office managers and the dentist himself ( Dr R.) ... They have all, on every one of my visits to their office been pleasant, understanding, willing and wholeheartedly makes sure my experience is an excellent one.

I'm a people watcher too and everyone I have ever seen walk out of that office has a smile on their face. Leads me to believe they are happy with their service.

This office informs me every step of the way of my process, always asking if I have any questions then answering them.

Laura

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jul 21, 2009 9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’m really sorry to hear about your mother's experience with us. Please don’t hesitate to call our patient satisfaction hotline at [protected] with any questions or concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.

ComplaintsBoard
P
8:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental trying to do work that didnt need done

I took both of my sons into Aspen Dental both to get check ups. One boy the told that he had cavities and would have to be taken care of. The other boy they said he needed a cleaning and it would cost four times the usual amount.
This in itself seemed really fishy to me. I stopped going there and took them to another dentist. The boy with the cavities was told he didnt have any at all. The boy with the cleaning was done at a regular rate of standard cleaning. Please if you read this don't go to aspen dental.

Read full review of Aspen Dental and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
DPJ
Bloomington, US
Aug 05, 2009 9:17 pm EDT

I had dental work done at Aspen 8/3 and was treated exceptionally well by all. I was not urged to have procedures that did not have to be done. The charges were reasonable for what I paid after insurance. I am so happy I decided to use Aspen Dental. I have paid more in a dental office and got much less. Also the office staff is terrific; the dentist very nice, and very qualified.

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jul 20, 2009 9:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’m really sorry to hear about your experience with us. Please don’t hesitate to call our patient satisfaction hotline at [protected] with any questions or concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.

Aspen Dental Reviews 0

Looks like Aspen Dental has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Aspen Dental, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Aspen Dental

Screenshot Aspen Dental
Aspen Dental is a leading dental care provider in the United States, with over 850 locations across 42 states. The company was founded in 1964 and has since grown to become one of the largest and most trusted dental care providers in the country.

Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.

One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.

In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.

Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

Overview of Aspen Dental complaint handling

Aspen Dental reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Don't get Scammed! was posted on Oct 19, 2024. The latest complaint Reimbursement back on my credit card was resolved on May 24, 2023. Aspen Dental has an average consumer rating of 2 stars from 1661 reviews. Aspen Dental has resolved 210 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
742 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Aspen Dental Contacts

  2. Aspen Dental phone numbers
    +1 (888) 809-5582
    +1 (888) 809-5582
    Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 64 64 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number
    +1 (800) 277-3367
    +1 (800) 277-3367
    Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 4 4 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number
    +1 (312) 399-9779
    +1 (312) 399-9779
    Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number
    Professional Services
    +1 (406) 489-3290
    +1 (406) 489-3290
    Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number
    Territory Manager
    +1 (315) 350-8795
    +1 (315) 350-8795
    Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number
    Public Safety
    +1 (315) 569-0948
    +1 (315) 569-0948
    Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number
    Clinical Director
    (844) 789-0592
    (844) 789-0592
    Click up if you have successfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 789-0592 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number
    (844) 559-0703
    (844) 559-0703
    Click up if you have successfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 559-0703 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number
    (877) 750-1135
    (877) 750-1135
    Click up if you have successfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (877) 750-1135 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number
    More phone numbers
  3. Aspen Dental emails
  4. Aspen Dental address
    728 Stillwater Ave., Bangor, Texas, 4401, United States
  5. Aspen Dental social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 19, 2024
Aspen Dental Category
Aspen Dental is ranked 2 among 134 companies in the Dental Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.