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Astral Group

Astral Group review: Scam 7

K
Author of the review
2:25 pm EDT
Review updated:
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I purchased product from Astral Group and was promised to receive it in 3 weeks. I haven’t received anything and Astra Group representatives stopped all communication with me. I wasn’t able to ask for refund because it is just impossible to get hold of anyone. Avoid this company at all costs.

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Ntombizethu
ZA
Jun 10, 2014 4:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Astral group is just a piece of S*** company they have been debiting my account for a card i never received and they telling me that they have posted the card to my address and i have never received that card its been almost 2 years that they have been debiting my account for something i don't have position off and they telling me that i need to send and email to their cancellation department to cancel this card when i ask what do i need to cancel cause I never received any product from them...and i want my refund cause there is nothing i received from them.

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Kamo100
US
Jan 26, 2017 4:55 am EST

Astral Group is one of the growing scams. They take money from unsuspecting people who buy vouchers from them. Cancellation does not work because every month the debit order description changes and the amounts they steal range from R50 to R99, at times 3 deductions totalling R350 occurs. They tell their customers that they have agreed to their products even though customers passionately say NO to their offers . They are not only in breach of PoPI act, but also do more harm by sharing customers' information with co-crime partners like SA UNATHI, and Sage Pay do the heist on their behalf.

After almost four months of fighting and trying to cancel, I am still a victim of this ongoing syndicate. It is sad to see these companies build their businesses by stealing from the poor people.

Advice - don’t buy Astral Group holiday voucher, don't agree to any of their offers and most importantly don’t share your personal details with them. If they have taken money from you through unauthorized debit order just call the bank within 40 days and request a reversal for these debit orders.

Thank you,

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Mr Solloman
US
Feb 28, 2017 7:54 am EST

I have purchased the holiday voucher as well as the add-on's with the astral group. I believe that they are not what you are explaining them to be. They are legit as i have used my holiday voucher and make use of all the added services. I am a happy customer. Maybe you can call the customer services as they were helpful with my queries. God Bless and goodluck my fellow South African.

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Angryman2145
US
Nov 15, 2017 1:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi all I am having the exact same problem. I agreed to a holiday payment of once I Ffestiniog R500 and since my account has debits of R99 and R500 twice a month. I can't stop it their call center isn't available and the one time I got through they put me on hold for 20 minster and u had to drop. Can we file a criminal case against the company at the police ?.

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Angryman2145
US
Nov 15, 2017 9:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

After a lot of emails and a little [censored] fit .the Astral group called me and helped me cancel all services.

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Tetelo
Polokwane, ZA
Jan 25, 2023 8:22 pm EST

I purchased a holiday voucher, they haven't given me a voucher number, no contract, nothing just a bunch of scams

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Theo1994
Cape Town, ZA
Jul 04, 2023 3:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Astral group has been deducting R500 since February 2023 and I would like a total refund as ive been paying and haven't received anything yet so I would like a total refund of all debit orders in my account

  1. Astral Group Contacts

  2. Astral Group phone numbers
    031 0011001
    031 0011001
    Click up if you have successfully reached Astral Group by calling 031 0011001 phone number 2 2 users reported that they have successfully reached Astral Group by calling 031 0011001 phone number Click down if you have unsuccessfully reached Astral Group by calling 031 0011001 phone number 9 9 users reported that they have UNsuccessfully reached Astral Group by calling 031 0011001 phone number
    086 662 6430
    086 662 6430
    Click up if you have successfully reached Astral Group by calling 086 662 6430 phone number 11 11 users reported that they have successfully reached Astral Group by calling 086 662 6430 phone number Click down if you have unsuccessfully reached Astral Group by calling 086 662 6430 phone number 19 19 users reported that they have UNsuccessfully reached Astral Group by calling 086 662 6430 phone number
  3. Astral Group emails
  4. Astral Group address
    4001 Durban, N/A, N/A
  5. Astral Group social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Astral Group Category
Astral Group is ranked 1524 among 1606 companies in the Online Shopping category