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5.0 2 Complaints
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Astute.com.au Complaints 2

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L
4:11 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Astute.com.au Happy customer

I have been a recent customer of this company and have found them to be highly ethical, informative and caring. They went out of their way to assist me with an urgent matter after the death of my father, I was able to borrow the money i needed fast to get my father period. Craig Lynch is a great man and a humanitarian. I would recommend their service to anyone.

Read full review of Astute.com.au and 15 comments
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AFS-loves-your-money
US
Oct 02, 2012 3:53 am EDT

Astute Financial Solutions

If you've purchased a property from Astute Financial Solutions your chances of re-financing it to another lender is going to be difficult.

The reason for this is that when Astute Financial Solutions refinances your existing home loan the investment property is usually financed at 90% of the value of the property.

The biggest issue here is that Astute Financial Solutions have more than likely hidden the true value of the property that you've purchased. The chances that the property sold to you by Astute Financial Solutions was over valued - therefore when you go to refinance you find that the value of your property is now less than the amount that you owe on the mortgage.

This is called a negativity equity situation.

Thanks so much Astute Financial Solutions for putting you in that situation.

What you can do is this - check to see who your mortgage is with. If Astute Financial Solutions have put you through a Mortgage Manager such as National Mortgage Company you will have noticed that you are paying a higher interest rate than almost any other financial institution. This is because Astute Financial Solutions have loaded the interest rate so they make more on the trailing commission.

Well done Astute Financial Solutions - give your customers a kick in the guts while they pay off the over valued property that they can't get out of.

So if Astute Financial Solutions have put you with National Mortgage Company you need to call them and demand a cut in your interest rate. It's more than likely loaded by 0.2% however NMC can discount past that - by reducing the trailing commission paid to Astute Financial Solutions.

Astute Financial Solutions - their solution is astutely financial for them - not you the consumer.

Even if you don't purchase an investment property from Astute Financial Solutions they will use high pressure sales techniques to sell you on their "Mortgage Reduction System". What is it and how does it work?

Well here it is:-

You restructure your home loan into 2 splits -
1 split contains the major part of your debt on a 30 year term and Principle & Interest repayments
1 split is a Line of Credit (or as Astute Financial Solutions call it a "Special Finance Facility")
1 Nil Interest Visa Card (NIVA) - they will tell you that you can only get this from Astute Financial Solutions - total rubbish.

The way it works is this: all your income is paid into the Line of Credit (LOC). Your daily living expenses are paid with the NIVA card. At the end of the month the repayment on the major split is made and the NIVA card is automatically paid out.

This works because interest is calculated daily. As you pay the LOC down you can make a larger repayment on the major split from the LOC.

It's a structure that's been around for years.

Guess what - most of Astute Financial Solutions Indian customers ALREADY have a similar structure except with a 100% Offset account instead of the LOC.

This is why Astute Financial Solutions do not like Indian customers. As they are called behind closed doors - "black ###".

So there you go - set up your own Mortgage Reduction System.

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iknowallaboutyou
Not Telling, AU
Sep 14, 2012 1:39 am EDT

This company do not keep record of a person telling them never to call again. They get their list from a free online home owners source and then wash that list against the Do Not Call Register.. This new list then replaces the old list in FULL. All numbers which have previously been called get replaced and set back to zero attempts. All information indicating you are not interested is wiped and all requests to stop being called are also wiped.

I also know for a fact that they wash their call list against an INDIAN name filter to remove them from the list.. why? because apparently INDIANS are too smart and want all the information before signing.

Its crazy!

This company is operating against the law and yet continues to trade. They can change their name 100 times and unfortunately people out there will still be stupid enough to sign up with them

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The General public
US
Aug 09, 2012 7:34 am EDT

We agree, Craig Lynch and Warren Bronson. Better known as ' the little posters" will get what is coming to them and we all hope it is.jail time for all the hurt they have caused us over many years. Go arrest them, they are holed up at Astute financial solutions in Baulkam hills. God bless.

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L
Law Enforcer 500
TH
Aug 08, 2012 10:16 pm EDT

I don't know who you think your fooling with all these hoax postings little man your just a snake taking from others for your own benefit, when you in Jail for the lies you've told here don't look for sympathy because you don't deserve it. The next knock on your door will be the police coming to get you!

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Dont deal with Astute financial solution
US
Aug 07, 2012 9:09 pm EDT

Warren Bronson (not his real name btw) is a thief, a liar and a drug addict. It's no use pretending to be a customer Warren, you have ###ed over too many people under the guise of "help". Astute financial solutions will change its name again and we will be there to take it down again.

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Happy Days 11
TH
Aug 07, 2012 12:14 am EDT

Any one who believes this idiot is as stupid as them, this company has helped me heaps, I was able to consolidate my debts when no one else would help, my wife and i were argueing all the time about our bills i couldn't pay my mortgage and now i'm back on top pay and can pay my mortgage easily and my wife and i are as happy as we've ever been. Warren was a very caring man who helped me all the way!
I recommend Astute Financial Solutions to anyone seeking to improve their life. Thank you so so much!

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Howard Speck
US
Aug 06, 2012 6:14 pm EDT

The "happy customer" sounds like he works for astute financial solutions. I will not be dealing with them!

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Kanesh Patel
US
Aug 06, 2012 9:43 am EDT

This company Astute financial solutions in Baulkham hills tried to force me to refinance at a higher rate saying it was contractual. I never signed anything so told them to take it to court. They declined.

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I.P. Freely
US
Aug 03, 2012 3:47 pm EDT

Astute financial solutions sold me off the plan overpriced investment property in Qld.

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Roger Thornton
US
Aug 03, 2012 8:22 am EDT

Astute financial solutions at Baulkham hills refinanced my loan at a higher interest rate and still had the audacity to charge me. Do not deal with this company!

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6:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Astute Financial Services - ABN [protected] - Company Director - Craig Eric Lynch BEWARE - THIS IS THE RE-BORN "Paramount Finance & Investment Services" and "Auseagle Financial Solutions" See this page for PFIS - http://www.complaintsboard.com/complaints/paramount-finance-and-investments-parramatta-northern-territory-c408990.html See this page for...

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Overview of Astute.com.au complaint handling

Astute.com.au reviews first appeared on Complaints Board on Jul 25, 2012. The latest review Happy customer was posted on Aug 1, 2012. The latest complaint Happy customer was resolved on Aug 01, 2012. Astute.com.au has an average consumer rating of 5 stars from 2 reviews. Astute.com.au has resolved 2 complaints.
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  1. Astute.com.au Contacts

  2. Astute.com.au phone numbers
    1300 197 168
    1300 197 168
    Click up if you have successfully reached Astute.com.au by calling 1300 197 168 phone number 0 0 users reported that they have successfully reached Astute.com.au by calling 1300 197 168 phone number Click down if you have unsuccessfully reached Astute.com.au by calling 1300 197 168 phone number 0 0 users reported that they have UNsuccessfully reached Astute.com.au by calling 1300 197 168 phone number
  3. Astute.com.au emails
  4. Astute.com.au address
    Unit 49 Northlight Corporate Park, Chatswood, New South Wales, 2067, Australia
  5. Astute.com.au social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024

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