Menu
For Business Write a review File a complaint
athenahealth Customer Service Phone, Email, Contacts

athenahealth
Reviews and Complaints

www.athenahealth.com

Learn how the rating is calculated

3.7 1 Review
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

athenahealth Reviews 3

ComplaintsBoard
E
12:00 am EDT

athenahealth Mixed Experiences with Athena Healthcare, Inc

As I reflect on the reviews shared by customers, it's evident that experiences with Athena Healthcare, Inc. vary. While some users appreciate the streamlined charting and time-saving features, others express frustration with issues in billing and customer support. One customer highlighted the challenge of lost revenue due to claims being put on hold unnecessarily. Another mentioned ongoing struggles with the software and unresolved billing concerns despite attempts to address them. It's clear that there are areas for improvement, particularly in enhancing customer service and addressing billing issues promptly. Potential customers should consider these mixed experiences when evaluating Athena Healthcare, Inc. for their healthcare needs.

Read full review of athenahealth
Hide full review
  1. Pros
    1. Comprehensive EHR solutions
    2. Streamlined billing services
    3. Robust data analytics tools
    4. Integrated patient engagement
    5. Strong interoperability features
  1. Cons
    1. High Cost of Services
    2. Integration Complexity
    3. Limited Customization Options
    4. Potential Data Privacy Concerns

athenahealth Complaints 0

Looks like athenahealth has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent athenahealth, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is athenahealth Legit?

athenahealth earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: athenahealth stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights athenahealth's reputation as a trustworthy leader in their field. Customers can rely on athenahealth's services, assured they're dealing with a highly reputable and fully legitimate company.

athenahealth has claimed the domain name for athenahealth.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Athenahealth.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Athenahealth.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

athenahealth as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up athenahealth and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

About athenahealth

Screenshot athenahealth
Athenahealth provides cloud-based services for healthcare practices, including electronic health records (EHR), medical billing, and patient engagement solutions. Their platform aims to streamline administrative tasks, improve care delivery, and enhance patient experience. Services are scalable to accommodate various practice sizes.
How to file a complaint about athenahealth?

Here is a comprehensive guide on how to file a complaint against athenahealth on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If you don't have an account, create a new one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with athenahealth in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with athenahealth.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, and company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against athenahealth on ComplaintsBoard.com.

Ratings on other review websites
Trustpilot
Trustpilot
2.4
6 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. athenahealth Contacts

  2. athenahealth phone numbers
    +1 (207) 882-6311
    +1 (207) 882-6311
    Click up if you have successfully reached athenahealth by calling +1 (207) 882-6311 phone number 0 0 users reported that they have successfully reached athenahealth by calling +1 (207) 882-6311 phone number Click down if you have unsuccessfully reached athenahealth by calling +1 (207) 882-6311 phone number 0 0 users reported that they have UNsuccessfully reached athenahealth by calling +1 (207) 882-6311 phone number
    Senior Manager
    +1 (804) 334-3470
    +1 (804) 334-3470
    Click up if you have successfully reached athenahealth by calling +1 (804) 334-3470 phone number 0 0 users reported that they have successfully reached athenahealth by calling +1 (804) 334-3470 phone number Click down if you have unsuccessfully reached athenahealth by calling +1 (804) 334-3470 phone number 0 0 users reported that they have UNsuccessfully reached athenahealth by calling +1 (804) 334-3470 phone number
    Account Manager
    800.981.5084
    800.981.5084
    Click up if you have successfully reached athenahealth by calling 800.981.5084 phone number 0 0 users reported that they have successfully reached athenahealth by calling 800.981.5084 phone number Click down if you have unsuccessfully reached athenahealth by calling 800.981.5084 phone number 0 0 users reported that they have UNsuccessfully reached athenahealth by calling 800.981.5084 phone number
    More phone numbers
  3. athenahealth emails
  4. athenahealth social media
  5. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 27, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.