Menu
For Business Write a review File a complaint
Atlanta Fire & Restoration Service Customer Service Phone, Email, Contacts

Atlanta Fire & Restoration Service
Reviews and Complaints

www.atlantafireandrestoration.com

Learn how the rating is calculated

1.8 2 Reviews 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Atlanta Fire & Restoration Service Reviews 5

ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Atlanta Fire & Restoration Service tony john and ronnie are the best!

tony john and ronnie are the best! i called them up and they came out to fix my water problems caused by an old water heater. they were super nice and got to work right away! they checked out the damage and started fixing it right away. they also gave me some good advice on what to do next. they were really professional and did a great job! i would definitely recommend them to anyone who needs help with fire or water damage. they are the best!

Read full review of Atlanta Fire & Restoration Service
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Atlanta Fire & Restoration Service I hired **** and his crew from Atlanta Fire & Restoration Service, Inc

I hired *** and his crew from Atlanta Fire & Restoration Service, Inc. to fix my house after a fire. My insurance company paid them $184,376.46. The house looks alright, but I've had three problems since then. I've tried to contact ***, but all I get are excuses and lies. He said that my request to check the electrical outlets was just maintenance, not a warranty issue. But all of the outlets are dying one by one. I've had six go out so far. He also said that I waited two years to call him, but it was actually before May this year. He replaced two AC units and a furnace, but I still haven't received the information for the companies that installed them. These units usually come with a 5-year warranty, but *** said his warranty on my home is only for two years. I have one furnace that I personally paid for that's still under warranty for 5 years. *** didn't replace it, but called it an upgrade. I contacted him before the two years were up, but I didn't trust the process. He even threatened to sue me if I posted about his company on social media. There are many restoration companies out there, so do your research and ask the right questions before hiring one. Where's my warranty for the AC units and furnace? I should at least get a contact in case of problems.

Read full review of Atlanta Fire & Restoration Service
Hide full review

Atlanta Fire & Restoration Service Complaints 3

ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Atlanta Fire & Restoration Service I had a fire in my home back in 06-2018 and had to leave until May 18

I had a fire in my home back in 06-2018 and had to leave until May 18. Atlanta Fire & Restoration Service, Inc. was paid a whopping $184,376.46 by Allstate Insurance to restore my home. But now, all of my electrical outlets are going out one by one and my smoke detectors keep going off, scaring me in the middle of the night. I talked to Tony, one of the owners of Atlanta Fire, on March 8, about the smoke detectors, and he said he would send someone to check them out, but I haven't heard anything back. I've tried emailing and calling his office about the electrical outlets, but they've been ignoring me. I have all the documents and copies of permits from Allstate, and I even talked to the adjuster who confirmed that Atlanta Fire did the electrical work. It's just frustrating that they won't fix the issues they caused.

Read full review of Atlanta Fire & Restoration Service
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Atlanta Fire & Restoration Service I paid around $192k to restore my house after a fire on February 5

I paid around $192k to restore my house after a fire on February 5. They gave us many completion dates, starting with June , but we still can't go home. I know there are supply chain problems, but places like *** and Lowes have everything they need. Other houses have been built in our area during this time, so labor must be available too. Sometimes, they don't do any work for months. They were supposed to get some things for us, but we had to do it ourselves with the promise of reimbursement. They still owe us for some of those things, like utilities and appliances. They didn't pay a subcontractor on time, and they still owe him money even though they said they would pay him after we paid them a partial payment. They didn't. They usually don't answer our calls, but when they do, they're rude. The last time we talked, they told me to tell anyone I contact that State Farm owes them for code upgrades. When we first met with ***, they said code issues wouldn't be a problem, and they would handle everything. Now, they're using this as an excuse not to work on our house. They asked us to accept substitutes because they didn't order what we asked for when we gave them the item numbers and links. State Farm is hesitant to pay for our case because we've been staying in a budget hotel for $350 a week this whole time. We want to go home, but ATL Fire isn't helping us.

Read full review of Atlanta Fire & Restoration Service
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Atlanta Fire & Restoration Service I hired Atlanta Fire And Restoration services in January 2022, recommended by my insurance company Travelers

I hired Atlanta Fire And Restoration services in January 2022, recommended by my insurance company Travelers. They said my home would be ready in 3 months, but it's now Aug 8th and it's still not 100%. I told them about every issue, but some services were never done. I paid a lot of money for half-done work. They were supposed to replace and remove ductwork, but they didn't. They installed ceramic flooring incorrectly. I dealt with *** and then *** as my project managers, but nothing changed. They charged me a lot of money for paint, but only did one coat and it looks bad. They broke my bathroom vanity and kitchen window, but never fixed them. They charged me for poorly done siding and cleaning fees, but I had to clean myself. It took 6 weeks to have a kitchen available. I paid them 56, ***, but never saw an invoice or receipt. I never received a humidifier for the smoke smell. They charged me for HVAC work and pressure washing that never happened. They charged me for a new smoke detector.

Read full review of Atlanta Fire & Restoration Service
Hide full review

Is Atlanta Fire & Restoration Service Legit?

Atlanta Fire & Restoration Service earns a trustworthiness rating of 87%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Atlanta Fire & Restoration Service highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Atlanta Fire & Restoration Service to understand what to expect from them.

Atlanta Fire & Restoration Service has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Atlantafireandrestoration.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the atlantafireandrestoration.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Atlanta Fire & Restoration Service protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Atlanta Fire & Restoration Service has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

About Atlanta Fire & Restoration Service

Atlanta Fire & Restoration Service is a leading provider of fire and water damage restoration services in the Atlanta area. With years of experience in the industry, the company has established a reputation for delivering high-quality services that exceed the expectations of its clients.

The team at Atlanta Fire & Restoration Service is comprised of highly skilled and experienced professionals who are dedicated to providing prompt and efficient services to their clients. They understand the stress and trauma that comes with experiencing a fire or water damage, and they work tirelessly to restore their clients' properties to their pre-loss condition.

The company offers a wide range of services, including fire damage restoration, water damage restoration, mold remediation, and emergency services. They use state-of-the-art equipment and techniques to ensure that their clients' properties are restored to their original condition as quickly and efficiently as possible.

Atlanta Fire & Restoration Service is committed to providing exceptional customer service. They work closely with their clients throughout the restoration process, keeping them informed every step of the way. They also work with insurance companies to ensure that their clients receive the coverage they are entitled to.

Overall, Atlanta Fire & Restoration Service is a trusted and reliable provider of fire and water damage restoration services in the Atlanta area. Their commitment to quality, efficiency, and customer service sets them apart from other restoration companies in the industry. If you are in need of restoration services, you can trust Atlanta Fire & Restoration Service to get the job done right.

Overview of Atlanta Fire & Restoration Service complaint handling

Atlanta Fire & Restoration Service reviews first appeared on Complaints Board on Jun 2, 2023. The latest review tony john and ronnie are the best! was posted on Jun 6, 2023. Atlanta Fire & Restoration Service has an average consumer rating of 1 stars from 5 reviews. Atlanta Fire & Restoration Service has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Atlanta Fire & Restoration Service Contacts

  2. Atlanta Fire & Restoration Service phone numbers
    +1 (770) 788-1133
    +1 (770) 788-1133
    Click up if you have successfully reached Atlanta Fire & Restoration Service by calling +1 (770) 788-1133 phone number 0 0 users reported that they have successfully reached Atlanta Fire & Restoration Service by calling +1 (770) 788-1133 phone number Click down if you have unsuccessfully reached Atlanta Fire & Restoration Service by calling +1 (770) 788-1133 phone number 0 0 users reported that they have UNsuccessfully reached Atlanta Fire & Restoration Service by calling +1 (770) 788-1133 phone number
  3. Atlanta Fire & Restoration Service emails
  4. Atlanta Fire & Restoration Service address
    14230 Lochridge Blvd Ste D, Covington, Georgia, 30014-4953, United States
  5. Atlanta Fire & Restoration Service social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Atlanta Fire & Restoration Service Category
Atlanta Fire & Restoration Service is ranked 1005 among 1369 companies in the Construction and Maintenance category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.