AT&T
Reviews and Complaints

I have been an [protected]@T customer since 2006. I have never been late on a payment since I have auto-pay on this account. I called [protected]@T tonight and had to use their "chat" line ( 9/21/21), since that seemed to the only way to contact them.

I wanted to find out/ask why my internet is slow. I kept getting the response that "they" were not available and there was something wrong with their system. This went on for at least 30 minutes. Then finally I got a person. Which was of no help and THEN got disconnected. Anytime I call [protected]@T I have a bad experience.

When my family moved to Covington, GA we had AT&T wifi set up. During the visit, an AT&T wireless sales guy named Devan Miller showed up and told my wife he could reduce my cellular bill if I make the change from Sprint to AT&T. I spoke to him via email and he sent me this deal:
PLAN
AT&T Unlimited Starter
MONTHLY COSTS
Monthly Plan Cost
$75.00
AutoPay & Paperless Billing Discount
-$10.00
Plan Discount
-$16.25
Monthly Plan Subtotal $48.75

Well, he lied. I'm now paying more than I ever did with Sprint. I was happy and content with Sprint for 20 years. I want Devan Miller fired for not only lying, but swindling me into changing over to AT&T.

[protected]@att.com

Account [protected] under the name Mark Lopian, contact cell [protected]. In July I added Directv with the help of Michelle in Evansville, Indiana. I got the Ultimate package and was told the NFL Sunday Ticket would come with that package for the the 1st year. Got the free week but yesterday unable to get the Sunday Ticket. I have placed numerous calls to your support and have either been disconnected or unable to get a reason why they cannot add the Sunday Ticket. Very frustrating and embarrassing as I am a former employee.

If you look at the account number above, you will see that for internet services, I get a retiree discount. If you look at my wireless service with the cell contact above, I get a retiree discount. My question is why can/cannot this be done with my tv package ?

Attached is the promo on your directv.com site - showing with the ultimate package you get the NFL Sunday Ticket Per my bill, I have the Ultimate package at $89.99 per month

My four digit code is 0817.

Please call or e-mail me

Mark Lopian
[protected]@sbcglobal.net
cell - [protected]

Department credit and collections and Internet department my service keeps being inter and veronica and I did not get a suspend notification. Karen they state that there is no option to assist . I have lost 8 days off work due to no internet. How can this be a low income internet when my fees have totaled above 200.00 dollars.

I went through the month long process of getting hired passed the DOT physical drug screen had a start date of the 10th. I was informed that ATT was no longer considering me because of a misdemeanor a was charged with years ago. I am a retired combat veteran I served for 17 yrs and have an impeccable work history and only the 1 charge 1 tiny mistake. I don't see how this is legal

On 5/29/21 Tim Miller, an ATT employee stopped into our apartment to check on installation service. He proceeded to sign us with cell phone service, promising our Verizon phones would be pain in full. When Mr Miller left, we he took our VZ phones with him. We are now in collections! I've reached out to several times to various departments of ATT including Mr. Miller himself and Mr Miller's Manager. Is the the ethics that ATT wishing to foster? Lying employees, scamming people in their own homes?
I want the balance of 448.20, in collections to be paid! I would also request that Mr Miller be watched by the company that employs him because this situation has stollen side deal written all over it. Again is this what AT&T is about ethically?
Attached please find a copy of the collection notification. On it you will find my address and I will include my phone number.
Your attention to this situation is greatly appreciated!
Marilyn J Pisan845-332-8529

April 24, 2021 I went online to get information for an upgrade. I selected the Samsung 20 FE 5G. A representative called me to discuss the phone and purchase options.
I asked about purchasing the phone outright. I was told the phone would cost $699.00 to purchase. I was not interested. The agent said I could get the phone for $300.00 if I finance over 30 months. I agreed to this. The agent said my bill would reflect the $699.00 payment for two billing cycles. Then the bill would be adjusted to reflect the $10.00 per month payment. He also advised that I would receive a credit for the two month over payment. Didn't happen.
I called customer service to try and fix the problem. I spoke for 1 hour and 17 minutes. The agent said that I could upgrade to unlimited data and that my new bill would be $106.00 plus taxes for my 3 phones. I said I would take that deal.
She had to do some more research. When she got back she said that I was no longer eligible for the promotion. She said that at&t misinformed me when I purchased my new phone.
I asked to speak with a supervisor. I was disconnected while waiting. I called back and had to wait another 15 minutes.
The bottom line is the supervisor told me tough suit. I'm stuck with this fraudulent deal.
I will be researching other companies to see what's out there. When I find something better, I will change service in a heart beat.
Ten years of being a loyal customer bought me a royal screwing.

At&t basicaly stole my iphone 7 -128 gb and tied me to a 30 month service contract. If i want the iphone 11 unlocked- i must pay off the phone. This is not the definition of free. I have been on the phone on hold attempting to discuss with corporate office and 1. I remain on endless hold 2. There is no resolution to the issue. This is fraud. At&t cheats the public and does not conduct honest business.

I bought telephone service from AT&T store and the seller told me one month free cancellation if I do not like it. I recorded conversation that when at & t sim card seller cheated me by saying one month free cancellation. After bout, I decided to cancel and with in 2 weeks and requested for cancellation on phone and also I trashed my sim card on 17th because I thought they cancelled for me. On 23rd, I called just to make sure that they cancelled. But they still did not and trying me to not cancel and get a new sim card. I said no. Finally they said my finally bill is around $81, even if I felt that is unfair amount (should be free cancellation) I called AT&T customer service and they said no bill to pay after a couple of days. I again called and asked after a month, then they told me my bill is about $250. I was shocked. I asked detail. They said I have 23 minutes long distance call and they charged me $115. Which is $5/minute. I only used WhatsApp, but they said what's up counts as a long distance call. How long distance cost $5/MNT? That is unfair. It is a right way robbery. One of the customer service said the price was wrong and he said $3/MNT. He fixed 23 mnts by 3 = $69. Still, I fell this is not fair because I search many phone company to with same country which rate is less than $0.50. Even on AT&T international call rate, I found that rate was $1.01. I have called so many times for this case and all of them asking me different price as they want to. Why? Some of them said $250, $200, $180, $180, $162, and the least one 81+69 = $150. Finally, due to different price, I paid $162.99. Which unfair. Now I decide to take this case to court due to 1st, unfair bill amount which suppose to be free cancellation fee. 2nd, due to video conversation that the seller said 1 month free cancellation fee. 3rd due to $5/MNT unfair rate which I used WhatsApp which free call for WhatsApp but the switch to long distance call. I need refund of $162.99 that I paid. If not, I will take this evidence to court

In June I inquired about the cost to add a phone to my existing ATT contract. I have been a loyal customer for more than 10 years. I was informed by the rep that if I wanted to add a phone, the phone would be free and the additional services would only increase my current bill, which was around $100, an additional $30. When I got my first bill it was $264! I called to complain and after over an hour I was told there was nothing they could do. I asked for a manager and was sent to Customer Resolution. After about another hour the rep told me he could suspend my second line and I would be charged $10 per month for 6 months. This was absurd as now I would have a product that I could not use and obligated for 2 1/2 years to pay on the free phone. Unbelievable. I submitted a complaint through their arbitration process and got a call from Anthony, in the VP office who assured me he would look into the situation and call me back within 48 hours. That was three weeks ago and I have heard nothing. I have been calling the number he gave me and left several messages and he still hasn't returned any of my calls. This company is misrepresenting products, and contract prices. I would like to return this phone as well as my existing phone and not have any dealings with ATT ever again! I want to keep my existing number however.

I've been going to this store for years and never have I ever had such a horrendous experience. I needed to update my phone plan and upgrade my phone, also sync my Apple watch with my phone since I've been paying for the line for almost two years, and it was never done. After spending almost an hour with a sales rep which gave me the impression he barely knew what he was doing, I intended on upgrading my phone. the sales rep advised he will be attending another customer and the manager would continue helping. At this point, is safe to say I did not request to speak with the manger, nor I in any case, insulted or complained with the sales rep. After spending 20 minutes waiting for the manger, he finally arrived, and helped me change my phone. At this point, the store was almost closing, and the manager was helping somebody else. When finished, I advised him I was done and leaving, he did not check my device and by the time I got home, my phone was not working since they failed to update my SIM card. I was not able to return to the store since they had already closed so I called customer service through my Apple watch. I was not able to fix it since my phone does not receives texts or calls. Since I'm working from home, I had to tell my boss I'm having an emergency and request the morning off to go back to the store for the second time and have my phone fixed. Due to everything I've explained, I want my activation fee waived since they did not do their job correctly and failed to verify my phone was properly working before I left the store and this has prevented me from going to work the next day.
Ps. I'm working from home and need my phone to be able to log in into my work computer

I am a loyal customer with AT&T. I called the company this past April with a question about my account the representative talked me into insurance on 4 lines, I agreed. Aug 6th 2021 we broke the back of my cousin's iPhone 12 and when I requested a claim I was told by Assurion that I had no coverage. I was on hold approx 6 hours in three days with no resolve. With them and AT&T. They said it would be fraud if they would back track the insurance to April. The phone broke August 6th, finally the insurance was added August 8th. I was told because I had no insurance I could get no resolve. Not fair to me and the managers I dealt kept passing the buck. In the end I just wanted my IPhone 12 256 g either fixed or replaced. I just received a call back from a friendly agent and she offered me a $60 credit, softened the blow some. I am disappointed with AT&T.

Fiber has been placed in my neighborhood and it has been available for several weeks. Two of my neighbors directly across the street have been hooked up to it by installers who also told me that I can also have it as the fiber cable is activated right in front of my house and there are two different terminals that feed my house. I have called to get it no less than 6 times and ATT sales reps even came to my house weeks ago to tell me it was available. However, I am constantly told that the computer says it is not available. I have talked to supervisors and am now waiting to talk to the Public Service Commission to complain about the fact that the computer is wrong and that no one seems to be capable of correcting it. I keep being told to "wait 3 more months." Can someone please help me by fixing the misinformation that says it is not available?

I was shopping at a local Walmart. In the electronics section, and of course blocking the aisle so no customer could avoid talking to them. An AT&T employee started his sales pitch. I told him "no thanks, man. I'm not interested". This angered him, and he started making VERY LOUD and VERY DIS-RESPECTFUL comments. I was told "oh, you don't have time to talk to me? You don't look like someone who would have anything else to do", and, "look at you! I don't even see a phone on you. Can you even afford one?". My phone was in my pocket. Apparently, he thinks there must be some requirement to wear it clipped on a belt or pocket. Anyway, this was not just extremely insulting. It was embarrassing. Several customers heard this and were staring at me. One employee of Walmart looked like he was getting ready to approach him. But I walked away rather than feed into his obvious arrogance. A Manager of Walmart was notified. So he may be reaching out.

The worst company in the world, and most despicable to their customers after giving thirty years of loyalty to these thugs. They shut off my business lines multiple times and changed my plans for two lines up to 250.00 a month and I still had no internet, and actually had no phone service. At one point, went down to 911 services only. They took months to half way fix it, but if you dare complain, they will wreck YOU!

AT&T does not care about small business
I own a small business and for the past 4 months I have had numerous land line phone failures. After calling AT&T repair we did get our line fixed but it was always 2-3 days later costing my business about $1000.00 per day. I know management cannot fix a problem it does not know about so I wrote the head of AT&T in NC and told him that I was not asking for the lost revenue he had cost me, I just wanted the AT&T reliability I grew up with. This is who I wrote too.
Mr. Trey Rabon
President AT&T North Carolina
150 Fayetteville st.
Suite 800
Raleigh, NC
27601
Not only have I not received a response but our business line has been out for 3 days. I can only conclude that if you are not an extremely large business
AT&T doesn't care about your business. I am currently looking for another provider as I have 5 people who are depending on me for a paycheck. Greg Tarbutton

I've been an AT&T customer for 30 years. I'm profoundly disappointed in AT&T using my money to promote insurrection of our government on 1-6-21. I would like a refund on all PAC dollars given to Qanon supporting insurrectionists. I'm ashamed to be part of an organization that supports the overthrowing of the US government.

Went into a store on 07/25/21 to get a wireless internet hotspot. Bought a wireless hotspot and specifically asked about refunds. The sales person walked to whom he said was the manager, returned and indicated that a 14 day return was the case. I returned it the next day due to issues with the product. Not connecting, slow speed, disconnecting. I was then told there were no refunds. I did not expect a refund of the plan and connection costs. Just the cost of the device. He said to call AT&T which I did and was transferred to a third party insurance company that had nothing to do with AT&T. Second time I hung up after thirty min.

Traded in iPhone 8 about 9 months ago mailed it back in the box the new iphone 12 came in, come to find out the email that att sent me went to spam folder so didn't now that a return box was being sent out so for the past 7 months I've been on the phone with representatives trying to get this resolved.during that time I provide the trade in phone ime# [protected] they said it was sent to the wrong warehouse give it a couple of weeks it been months every one i talk to don't want to deal wit this anymore what i would like to see is this problem taking care of. Thanks clayton mckee #[protected] owner of 5 phone plan and a direct tv customer with 7 receivers

My son and I have same flipflop cell phones that we are using for number of years. We are customers for many years. I pay both phones under my account. Recently, AT&T sent by mail wireless cellphones for me and my son. The old cell phones do not work anymore. Service unavailable. Well, both cell phones have same problems. Incoming calls go directly to the voice mail. We don't hear phone ringing from incoming calls. On my phone, I told AT&T to restore my alarm clock at 6 am daily which he did. Alarm clock rings at 7 am instead of 6 am. My first day in the AT&T store was Thursday 7/22/21 and sales rep. Gerardo was so kind to help me but still trial and error. Sometimes the phone rings in the store, next day, no ringings. Problems of course are on both phones. Friday, went again to the store and same guy helped me. Friday and Saturday same guy helped me. He set it up 6 am daily alarm on my cell phone. But why is it that the alarm goes at 7 am instead of 6 am as was set on the cell phone? Finally, Sunday, July 25.2021 at 11 am I was in the store as first customer. There were two new employees greeted me. One guy and one lady. Gerardo was off that day. I voice same problems. She said, that's not their job to solve problems, it is on my own. They only activate phones. As I was talking to them I saw the Manager Tim who we know each other since day one coming to the store from the parking lot. I was happy to see him because he knows more about phones. As soon as he entered the door, he saw me and said"I am not in good mood today" I said in return"well please don't put your bad mood to me as your elderly customer ( I am female 84 years old asian american of filipino parents. The manager was angry talking very stern voice and looks. It is true that the alarm is set at 6 am but he does not believe me that it rings at 7 am. I said I have good hearing. Then he said angrily" Call 611 and talk to them, .not our job to solve your problems. Our job is only to activate phone" I asked him nicely" Can you dial the number and I will talk to them?" His answer"No, dial yourself, We don't accept craps here" I told him" This will be my last visit in your store. Be nice and respect the elderly woman, your customer for many years. I feel that time I was discriminated. Manager Tim was nice to me only when paying bills. He was there when sales rep, Gerardo was working. The lady sales rep told me that Gerardo is doing the help in his own like but not them to solve the problem. My blood pressure went high because of frustrations the ways I was treated. Both wireless flipflop cell phones are defective, Is that our fault and do they have to be angry with me? I went there alone during those days July 22-25/2021. Manager should not bring his bad mood to an elderly, asian woman like me.