AT&T
Reviews and Complaints

Have a 92 year old Aunt that is quite capable of doing most everything and is a good record keeper. She pays by the year for her att cell phone for long distance call use .
She had over $60.00 on her plan and went down to bring the total up to the required $100 before her plan expired ( on Aug. 1st. ) She made a $40 cash payment at the att store that has the large att on the front. You would think that this store would communicate with att better? But after Aug. 1st her balance went to zero ! When I called and asked how this happened, I was told that is was because of paying at the store. IF you make payment in cash--you must call the cell phone service to tell them you did this. Some how att stores do NOT communicate with the company on this matter? I had to negotiate a settlement of paying a $10. RANSOM to get the $98.00 dollars back that they took ! If we did not pay the $10 we would lose it all--A one time deal only . A very poor way to do business sine no one said we / she had to do this . How many people lose money every year with this screwy CON GAME they play?

I absolutely cannot stand direct tv right now. They continually send me late notices when they apply it to wrong account. They send me to another number after on hold for 15 minutes, when I tell them that is not what the problem is, they do it anyway and I call and the first message says that I should call my tv provider. Ever since the att and Directv merger it has been a nightmare. I was a Directv customer for years and had no complaints but now spend 10 minutes to get to talk to a person because if I could have avoided the nightmare of the Directv phone tree, I certainly would do it online. So now don't have problem solved and I am going to have to call again!@##$##@

I am really having problems with Direct TV and AT&T bundle account they are charging me different amount of what I signed for.
I called the company to get a bundle account back in March/April. It was suppose to be for both, Internet and Direct TV (bundle, I do have the flyer I got thru the mail.)
I was suppose to pay for both, Internet plus direct tv $88.58, but instead, I keep getting billed diffent amounts and when I call them, I get diffent people and last time I called them, they told me I will get the bundle and I will pay only 88.58. I called back in April 15th, I spoke to some one called Jaquelin. I was on the phone for about 3 hrs, not lying,
she reassurmed that I will be paying only what I signed up for. Well as of today, August, after 5 months, I am paying 63.09 Internet 62.47 direct tv. This is way more than 88.58.
Maybe you guys can help me. I am 64 years old retaired, worked for Shriners Hospital for 37 years. I never thought I will be paying so much for INTERNET AND TV.
Thank you in advanced for your help.
Aura Orand
[protected]@gmail.com [protected]

1)Told by two persons on two different days the $30 activation fee was deleted and I would not have it showing up on first bill. First bill had activ. fee included. When I called they told me(3rd person)that I was not given whole info, that the promo that had been on since last year was still on and that you get $30 off activ and another discount of $30 more, but both won't come off until 2-3 months later.
2)Please consider to stop out-sourcing to other countries. The English when speaking to is poor, and if try to chat the grammar is poor also and makes for difficult understanding, and non-answered questions! I asked to speak to person in USA, and they said it was not allowed by contract. They said if I called back I may or may not get a person in the USA. I have to say T-Mobile has you beat! I was just reading about their assigning customer service to USA REGIONS, where when you call you get to talk to a person in your region of the USA, and they won't out-source, plus there are no PHONE TREES, you get to talk to a live person right away! THIS makes me want to change over NOW to T-mobile! I'm still considering it! I've been a long time AT&T customer, but you really need to fix this problem, or you might be losing more customers besides me. The only thing keeping me here for now is trouble of trying to get 2 devices switched over to new carrier, but I'm still considering this.
I hope some CEO of AT&T will read and consider this, even if I don't ever hear from such a person, maybe this can help them consider making changes in the future to their Company.

Why is it that AT&T can't get service out to my area of Allen, Oklahoma? Every day, I deal with poor service. I am sick and tired of padding the pocket of the jerk CEO who does not like getting complaints in his inbox. I pay $40 a month for 8GB of service, and only get service half the time. I should only pay $15 a month for the lousy service that I get. I will be looking for another company who far outweighs this useless company.

My account no with At&T: [protected]. I started my service with At&T on July 11 and ended my service within the 30 days. As addresses on the phone about the Att 30 day money-back guarantee, I decided to try, but because of the worst internet service, I decided to quit with them. As per the correspondence on 27th July (2:48 PM EST)with Tisha (Ref TP8415 ), initial installment charges and first-month charges were waived off with the Order # [protected]. But today suddenly they sent me a $285 stating the early termination fee. Why should we liable to pay any amount if we decided to cancel within the stipulated period ?

A tree limb fell knocking down all power lines and wifi lines on July 29th the light pole and power lines were repaired the next day. AT&T was supposed be repairing the outaged in our area twice and everytime someone came out they did not complete the job. I've had 4 service techs to come out and say that things were not fixed at the pole, AT&T was out here three times working on the pole and no one seems to get the job completed. They keep telling me the ser uces will be restored in 24 hours and it has been a full week. All of my neighbors services have been restored. For some reason, they refuse to get my services back up. They have several times. I have expressed repeatedly how i work from home and go to school online and need my internet services. They will not get it fixed.The service has been awful. I still dont have service and no resolution in sight as of Aug. 5th. Service tech was out today and still didn't fix it we made another call to att and was lied to buy a supervisor that another tech would be out between 7:15pm to 8:45pm when he did show we call back and was told that there was no service tech scheduled to come out I've had enough were changing service

This protection plan is useless. We received a contract stating that our televisions would be coveredd for accidental physical damage.

We called to file a claim and were sent to the billing department, the technical department, and the premier protection plan department. NO ONE could help us.

When we finally spoke to a "supervisor", we were told that televisions are not covered.

There is absolutely no accountability.

Do not get manipulated into buying this plan.

July 26, 2019, 8:50pm. My name is Jere Hawkins, I called AT&T to order an additional Genie mini this part of the called start at 6:30pm. I was transferred 5 different times and then disconnected 2 times while attempting to order new equipment. I keep getting transferred to different departments, and the common response was " I don't know why they transferred you here your account is with Legacy or U-Verse or Direct TV etc.. " After 1 hour and 45 minutes I gave up, after being placed on hold while I was waiting to speak with a supervisor then the call went back to the beginning like I was a new caller. I have been with AT&T/Direct TV for a little over 90 days, this is by far the worse customer service I have EVER experienced worse than Xfinity when I was with them until I moved. Not sure what's going on with your systems and departments, but when I call tomorrow, I will be calling to cancel my service and go back to spectrum. This frustration is not worth my time or effort attempting to order additional service. Desire resolution is for AT&T to wave the $99 dollars charge for the genie mini Wireless, if they would like to keep my business and for my time I will never get back.

On 11 July 2019 my wifi and phone service was hit by lightning. I called at&t and they said they would ship me a replacement one on 13 July 2019. At 3pm on 13th I called at&t and they said it was delayed 5 days that I would'nt received it till 16 July 2019. I got upset. On monday I called at&t and ask to speak to a customer service person in the states and they switch me. He said he could get it faster to me by scheduling a truck to come out on 16 July 2019 to replace it since they have it on their truck. At first he said the wifi tower was on back order till 27 July 2019. When they did'nt show up on the 16 July 2019 I called and ask customer service where they was located? I was told they did'nt have to tell me. So I hung up. I called again and ask to be transfer and they said they could'nt do that. That when I want to a at&t store and a nice young lady called customer service and they told her that there was'nt anything schedule for me. So she set them to come out the next day and even got a comfirmation #. She also seen how hard it was to tlak to them. Well they did'nt show up. I went back to the at&t store and they got the store manager and when I explain to him what was going on he just said you see what we have to deal with. I finally received the equipment on 23 July 2019. Almost 2 weeks without a phone or wifi. I think that this was the worse customer service that I have dealt with. They lied to me 3 times and it seem that nobody cares. All that their customer service told was was thing happens. When I get a chance we will dropped at&t and never go back to them.

After this consumer requested total disclosures of any AT&T promotions and discounts available to buy an Iphone the seller failed to disclosed that the store prices promotions and discounts may not match was available on line (saving this consumer $300 if the purchase is made on line thereafter getting a reward (Visa card) with the same company and for the same iPhone she intends to purchase in the store if the consumer is willing to buy the phone with a new phone number).

This consumer later learned when she returned home looking in the mail about the reward card.

Integrity and consumer education keeps consumers coming back but apparently the dealer prefers to not fully informed the consumer who relies on the information provided to be the whole truth and nothing but the truth. And once the duty manager was informed hours after the purchase the reaction is eventually all stores will be closed and all purchases will be done on line because I need to inform the team that we need to inform the consumers who enter in the store you can purchase the same item "cheaper" on line but that is not what this consumer is expecting just a simple disclosure our store prices may not necessarily match AT&T prices on line would have been sufficient after the consumer specifically asked to be properly informed.

I believe I was cheated out of the on line promotion reward card for failure of a proper disclosure and I will be chested if I return the phone for a restocking fee plus the credit given to purchase the IPhone is also needed to be transferred to a new line when purchase of the new phone line and who knows what else AT&T may want from this consumer I don't know but I do know a restocking fee should not be charged the credit used should be transferred to the new on line phone number and all the payments made for taxes paid.

INTEGRITY AND CONSUMER EDUCATION BIG FACTORS BUYING INSIDE THE STORE NIT LOOKING GOOD. Other companies will inform the consumer like car dealers they will even bring the vehicle from another state if the price is tight and helps the consumer as long as both the consumer and the retailer are fully satisfied with a purchase

I am a Fort Worth resident and channel 11 CBS is my favorite channel. It has been blacked out be cause of tight greedy people in which I pay for services. They did this last year and it's BS. I have had att services for over30 years and they treat me like this. I had to spend extra money for a tv antennae so I can watch it on a tv and go through the trouble of hooking it up. The antenna cost me $100.00. Att sneaks prices up and goes down on service. April of next year I will more than likely cancel att. Their kids on both sides need to quit screwing their customers.

Have been with this company for years. Their service has been liking for a long time. Talked with there people in the office about the service and all the rising in their bills. They decease the bill for both TV and Phone, but the next month they put the difference back on the bill. This is not a very good service for the company. Are they that had up for money? In the progress of looking for different service for all. Hope the FFC or someone takes action against them. Channel 7 and 62 was taken down four weeks ago and no agreement has be down yet. This may not help, but hope some one will do something about the way this company is operating.

My husband was living on the coast last year for health reasons in a home I had not lived in for years as I was still working. Many years ago, initial phone was put in my name and I thought he had switched it to his. Long story short, he got a terminal illness and moved out of the home but apparently was too sick to shut off phone service. I had notified AT & T in Jan. that he had a terminal illness and supposedly bills were put on hold. I got a bill today from a collection agency for $201.30 for unpaid bill from last year which I had never received before since it went to a place I do not live and did not realize my name was not taken off account. I have filed an FCC complaint and am posting this also. I would like to get at least a partial refund of money I am paying to agency before I decide whether to also file a complaint with Better Business Bureau and other agencies. Bill

Channel 11 has been taken off the air. This is included in services. They go through this every time a contract runs out. We the customers have to pay for services not rendered. Att should be ashamed of treating customers the way they do. Every time you get to a budget you can afford, they figure out a way to sneak prices back up. They are people who care not for average people. They cater to the Ritch. Quit playing around or loose customers.

Unfortunately my promotion period with at&t (phone and internet) and directv has expired . I called the retention dept and they cannot and will not match the price that i have been paying for 2 years. Upon looking thru the available packages i can get a much better price as a new customer than a loyal 2 year customer who has never missed a payment. This is so totally wrong on so many levels. I will be visiting spectrum to see what they will offer me. I hate the hassle of changing providers to get a reasonable price to watch tv, talk on the phone and have internet service. I also will wear a sign when i go into sam's and costco and anywhere else they attack you in the aisles of stores to get you as a customer to say how unfair they are to loyal customers. I guess there is nothing i can do about this but i am definitely angry.

My price increased for the months of May and June by $50. I have been a loyal customer for over a decade. I called to see what I could do to lower my bill. The individual that assisted me gave me the package for $20 more than I was paying. I was saving $30 a month. After a couple of weeks I checked my ATT website and found that she had actually increased my bill an additional $5 rather than any reduction. I called Monday, July 15 and told another customer service person about the situation and she also said that she would lower my bill. After I asked her for a replacement for my remote she said it would be $15 regardless of the $8 a month I had been paying for two years. I told her that I was going to drop ATT U-verse and Directv. She instructed me to take my equipment to UPS. July 16 ATT/Directv increased my payment to $172. Now it had been increased again. July 18 I dropped off all of my equipment at UPS. Friday, July 19 I once again called Customer Service. The first person sent me to someone named Julio to discontinue service. I was told this had to happen before I officially could discontinue service. I told him it was not my responsibility to follow company protocol, but theirs. I told him I wanted my $172 refunded to my account. He told me that I was half way through the billing period. I told him that was a lie. He was going to send me to someone else, but I asked for his name and he recounted. I spent 45 minutes on the phone. Long holds and lies. I don't believe that this customer service is isolated to a few individuals. This appears to be company policy.

I have been trying for weeks to add Direct V back to my existing AT&T account since July 5th. Nobody at AT&T support can give me any reasons why you can't get this installation corrected in your system.. I have Uverse internet and phone for years. You have scheduled with me 2 times and didn't show up both times... You sent AT&T out to my home and they no thing about DirecTV. You guys have issues and don't communicate well between the so called same company. Its a Disgrace AT&T and you should be ashamed of your customer service.

I AM NOT SITTING ON YOUR DEATH HOLD AUTOMATIC PHONE SERVICE ANY LONGER

Joseph Barrile #[protected]
30510 Glenboro Drive
Spring, TX 77386

Cell: [protected]
[protected]@sbcglobal.net