AT&T
Reviews and Complaints

We have called AT @ T (4-5 times min ) in the last two weeks to cancel our landline service of $95/month in Barefoot Bay Florida.. They ask questions and questions , and then say oh we will shut off phone today, and the next day they lost cancellation order.needed this code or that c

ode..a new bs reason every day because they dont want you to cancel.

Please again cancel our serivce that we have spent atleast 4 hours trying to disconnect after 26 years..They claim everyday they lost or every reason to not cancel..

Please we have called the Tv station and have not heard back yet.

At @ T is a total scam...Shut phone off today.

I have had billing issues since my phones were purchased in 2020, after filing a complaint I was contacted and assured the issues were resolved in 2021. I am now trying to change phone carriers for all 4 phones on my account and they are telling me that I owe 6 months of installments on a free phone, they are showing 3 of the 4 phones that were purchased the same day are paid off but 1 phone still has 6 months of installments and this was a BOGO deal. This is an error and I can not seem to get anywhere with customer service or management.

I subscribed For at&t TV, Internet, and Phone services a few months ago and each Month My Bill creeps Up a few dollars on my bill The Direct TV stream Insisted I go with auto pay which I dont prefer Because of This very fact They Phantom Bill customers each Month, This Month I pay The DTVS on The 8th of the month in cash which we all agreed To The store person was Beverly G. as the receipt showed on 11/21 I was stilled Billed and The amount was taken directly from my prepaid Credit Card which caused It To Be over drawn and over My Credit Limit when I take The proof to The place I had paid The bill earlier I was Told by The same place I had paid they Could do Nothing about it? What kind Of Business is That? I have Been so confused By AT&T and it Practices But I can't get away! I really Need to Talk To someone I am recovering from a stroke earlier this year and Other Illness Kidney failure, Congestive Heart failure and Prostate Cancer. an I'm in a wheel Chair. Is there a person I can call and show Proof and get straight answers To questions I have and not have to navigate This maze Of operations That are here on the Net... I am so Confused!

Michael Maynard [protected] [protected]@aol.com

233 Sandstone Dr Hampton GA

Claim number NG13V054

Ticket number NG13ZY44

This is for a water main brake from house to meter. I would of been waiting all this time if i wasn't calling for response time. At&t tec number [protected] toke pictures on August 31 2022 and recipes has been delivered

I have been waiting for reimbursement for my damages since August

I gave Ansco and At&t all the information they needed.

They keep asking for more information

They look at the video and pictures of how much damages was done starting with the outside. No response about the reimbursement and to fix the yard damage that is still not fixed yet.

I have been getting double billed by AT&T and Directv since March 1, 2019 for almost $10,000. I have had a long standing account #[protected]. On March 1, 2019 account #[protected] was opened in my wife Susan's name. That account was not authorized and I have been paying on automatic bill pay on both accounts since march 2019. When I found out I called and closed #[protected] and clerk issued me a credit for three months payments which he said was the most he could refund. Calling and trying to get the rest of the money owed has been a nightmare. Log wait times, transfers, disconnects, sorry I can't help you.

I purchased a Galaxy Z Flip4 and protection case. Within the 30 days window, the phone dropped between my couch and the bezzle sustained a small dent that no longer allowed me to open the phone past a 45 degree angle. I called the AT&T Store in the Del Monte Shopping Center, Monterey, CA where I purchased the phone as well as Customer service support multiple times to receive assistance (exchange the poorly designed Z Flip4 phone for the S22 Ultra). I was told I was beyond the 14 days buyer remorse program, and the only option is to submit a claim to fix the phone. Also note, the sales rep told me I had 30 days to return the phone, not 14. I do not want a poorly made phone that is subjected to malfunction if accidently dropped within the 3 year contract. I asked if some type of exception could be made because I have been a long time customer who spends over 4K annually. The manager at the purchasing store named Jose was very rude and not willing to make an exception. Customer Service on the phone explained that the purchasing store could change the POS date to assist. I should not be forced to keep a poorly made phone. Can someone help to make this right?

Thought I'd share the latest screwing I got from AT&T. The card I mentioned doesn't allow me to get the cash back. It's a bad case of my way or the highway. Sent the following to numerous newspapers.

Letters to the Editor.

Re: 100% Disabled veteran being treated badly by AT&T.

11-18-22

Dear Editor,

There is a way to be treated and a way not to be treated; unfortunately for me I’ve been treated badly for weeks by AT&T.

I don’t know about anyone else but I long for the old days when doing business wasn’t such a hassle. Now we have long waits on hold listening to recording after recording ultimately being ignored and forced to hang up.

The not so funny thing was having to buy a cell phone when AT&T didn’t turn on my landline service with my new phone number at my new house and lied about me canceling it. I had no Internet or any phone service for a few days until I was forced to by the cell phone. Being on a 100%VA disability I can’t go without a phone so, I got a new Internet service and filled a complaint with the Better Business Bureau after getting the runaround by numerous people at AT&T who blew off my complaint about never getting the service.

After numerous emails back and forth with both parties I was told I would be given a refund of $212.27 after being charged for services I never got.

Well to add insult to injury, I received a charge card from AT&T saying this was my refund that will expire 05/23. To say that I was extremely outraged would be an understatement. I am supposed to go on line to activate the card or call, both of which I hate. What I expected was a check so, I said as much and just sent it to the AT&T Office of the President that kept giving me the runaround for weeks and sent off a copy to the BBB. This is not how you do business.

Gregory J. Topliff

I'm complaining about at&t 2 years ago was approached by a salesman for at&t convinced me to change carries. He told me my bill would be cheaper and I would get a discount for my husband being in the military which I never got. The phone was a used phone which he switched without me seeing him do it I met him at bob evens restaurant he pulled a switch on me he took my phone and left me his, I should have watched him closer I called and complained about him nothing was never done I had a number for him, and I called him several times with no ans. When I got a hold of someone from at&t they told me my phone was at the ware house I called the warehouse to see if to see if I could get the phone back they said no... My phone was a better phone I still owed 700.00 on it now they are trying to collect for the free phone.. Buy the way my phone bill just kept going up... The phone was not in a box, and it was not new. Also they said they would give me 200.00 dollars. To do anything with it I wanted which I never got. The just continued to lie to me they need to pay me for my phone but at this point I just want this over with donna harris

Went into AT&T in May to inquire about a hot spot box. Was advised by sales rep that my bill would not increase due to my plan being unlimited. Started to receive emails immediately that I was over my data limit and would be charged 10.00 per day. I called AT&T 07/17/22 and spoke to the representative who advised me that it was an error. I continued to receive the overage charge emails, and called AT&T back 5 additional times, with a request for a supervisor to call me back, I opened a service ticket with them on 07/24 case id CM20220725_[protected] with the request that someone call me back. On 07/27 I called, spoke with a representative who advise that I should have never been told that my plan was unlimited on the hot spot that I should return it and purchase another phone and phone line for 30 per month. That the phone would be a one-time charge of 31.72. I agreed. However, my bill continued to increase monthly May bill was 392.19, June was 656.48, July was 915.47, I continued to call AT&T to get the account corrected a supervisor never called me back regarding my case id. I Cancelled my AT7T plan 08/22/22, Att then charged me 482.90.11/14/22 received a collection letter for 482.90. I called AT&T 11/14/22 and was finally advised that I was being charged for the phone purchased on 07/27/22 since I closed my account with AT&T, because it was a promotional phone. I was never advised of this promotion or charges for the phone. I requested to return the phone that has not been used but was told that it was too late because my AT&T account was closed and there is only a 14-day return policy. How could I return it if I didn't know about the charges.

June 19 I went to the AT&T store in Taylor, TX. I was interested in a watch that was elderly compatible, monitor heart rate, notify someone in case of emergency. The young man explained it all to me with the understanding that if I wasn't completely satisfied with it I could return within 14 days with no questions asked. I returned the watch and received a credit of $172.22 back to my bank account.

The end of things? Oh, no. On Aug 14 I received a message from AT&T stating my account was past due. What account? I went to the store in Taylor and was told to call the customer loyalty department and it would be taken care of. I called, talked to Tamara and she told me sounded like a fraud issue. I filed a fraud claim and it was rejected. I called AT&T again, and again and again. I talked with an Ethan and assured it would be taken care of. It wasn't. Sept 2 I got another letter, called talked to a Tiana, a Dre, a Mary, a Melody and a Rita, and a Val. I was assured it would be taken care of. So today I get another letter stating my account had been cancelled due to non-payment. This is not very good customer service. Very disturturbing. Very unprofessional

AT&T had been advertising a free Samsung S22 phone with a trade-in of any Samsung phone, and I did this on March 3, 22, and later turned in my phone. The phone was not sent back to the company and I have not received credit for it, and am still getting charged monthly for it. I have talked to a manager numerous times with assurances I will get the money back we have paid. We have talked to 2 district managers who apologized and said we would get our money back. As of the October bill we have not received the money added to our bill.

At one point we were told we had to sign up for the unlimited plan, which was not discussed at the time of receiving the phone, and was never mentioned in commercials.

Account # [protected] for Leigh C. Hause

includes 4 cell lines

[protected]

[protected]

[protected]

[protected]

I have been a loyal AT & T customer for over 15 years.

In October 2020, during a promotional opportunity with AT&T Itraded in all 4 phones through Costco as permissible by AT &T. The trade-ins were equitable meaning thee were no extra charges due.

For the 1st year, At&T stated they never received 2 of the 4 phones but when we checked with the AT&T warehouse, it turns out they had all 4 phones in their possession by December 2020, but failed to report insystem all phones were received.

I have had to call AT&T every month beginning in November 2020 as they have been unable to apply the correct trade in discounts per line as agreed upon. In particular, the discount (trade in credits) that should be applied to 2 of the lines is NEVER properly configured that results in a call every month.

[protected]- trade in credit $23.34

[protected] trade in credit $23.34

Every monthly, I am total the matter is fixed and it never is resolved.

The monthly bill amount should be $190.00. I receive an electronic bill monthly for $237.67 which requires me to call them and stay on the phone for an hour for them to rest the bill to $190.00. Each supervisor I speak to always tells me that they have fixed the situation but the bill returns to $237.67 the next month

The case #s for this matter are below:

ICU-19456

ICU-SME 19455

Other cases numbers are 6471

These have been assigned to HYLA departments to secure the credits for research.

I purchased a phone one month ago through AT&T, everyday my service is extremely horrible. I’m not receiving all pf my phone calls and delayed text messages. I tested out my email account as well, I am not receiving all of my emails, I can’t log into my account for the airport as well. The issue isn’t resolved. I have also visited the store. On top of that they refused to let me use the gov plan for a discount on my account. The attachment below will be a follow of the browser not loading, sometimes the browser is extremely slow. This situation is causing me stress and anger, everyday I have to call them about the service not working.

Tonetta Mecail Webb

I was on the phone with two AT&T customer service representative today from 11:10am CT to 12:10pm CT. My initial concern was that I needed to suspend my service for another six months as I am a Peace Corps volunteer and will be living in Colombia for two years. When I first asked for this service in April, I was not told that it was something I could only do once. On this phone call, I was told that I could not do this again and there were other options for me to choose from. After choosing to have a pre-paid plan despite getting very insufficient information regarding my options, I was placed on hold for 30 minutes to transfer my plan. The agent kept telling me that she was still here and I expected that it would be completed at the end of the long wait. At the very end, I was informed that this transfer could not happen without me going to an AT&T store and the agent hung up on me without further notice. I live in a very small town in Colombia and cannot go to an AT&T store. I am very disappointed in AT&T's global accessibility, inflexibility with my situation (the agents kept trying to get me to cancel my service for paying the same price I would with service) as I only make $150 a month and cannot afford a $60 phone plan. Most of all, I am disappointed with AT&T's unprofessionalism especially toward a loyal customer.

Cancel my service after paying two months in advance, I was informed that I would be issued a $70.00 debit card for the over payment. Now I am getting phone calls from third party collection companies for $70.00 All AT & T equipment was returned at the UPS store #2844 own the date of 3/15/2022.

I called and talked to customer service operator shane on 6/12/2022 and was informed the matter would be corrected.

Albert Richards

107 akin rd. nw. cartersville Ga.30120

[protected]

We went in to our local store in blountstown to exchange my phone for a free new phone. After a month went by our big was huge. The phone credit was not on our bill. After contacting the manager we were told that a employee has been suspected of stealing phones since we were not the only customer with the issue. Instead of being fired, they transferred him to another store. We are owed 1000.74 dollars and have been fighting with the company since july.

We were told the company sent footage showing us taking our phone which makes no sense since it was an exchange/upgrade for free. Why would the employee give us back our phone? It was an exchange for a free upgrade and that means your company keeps the phone.

So far we have found out you can steal from your company (straight from the mouth of the manager) and just be transferred to another store.

I ordered a Samsung Flip 4 phone and it broke in less than 2 weeks...

they sent me a replacement under the Warranty program.

I returned the broken phone in the box that the new one came in ; and with label provided.

today get a box with a broken phone in it that i've never seen in my life, and they said I returned that "wrong" phone!

I am a 15+year customer and work in the fraud investigations environment and have no need to lie and return the wrong phone!

They said there was nothing they could do!

I'm waiting for a supervisor to call me back.

My email was shut down and locked out. I've had this email address for

about 25 years and have my medical records, legal documents, and all my contacts that i can't get because i don't have an AT&T account anymore.

I desperately need this information. I've tried to resolve this issue by calling

and spending hours on the phone, and receiving no help.

In the summer I signed up for a free trial of DIRECTV Stream. When I went to cancel it after a few days an ATT employee cancelled my wireless phone account instead. It took me multiple days, multiple stores and many people for many hours to get it restored. Subsequently, I have been now billed $30 more each month for my wireless service. I was told this would reverse back to my original plan and it has not after four months now.

I am very angry that a mistake made by an employee at ATT not only caused me to have to put in hours of my own time to get fixed, but also that the company has now taken advantage of the situation to force me to pay over $30 more on a monthly basis because I have a “new plan”. I was also lied to by whoever told me in ATT chat that these charges would reverse.

We requested TV Streaming services for our new apartment in August. After a few weeks, we never received the device. We called AT&T, they told us that they would send another device. We called again. They said that because our apartment was newly built, the address was recognized in their system, and they could not send us any device with FedEx or UPS. At that time, we were getting all kind of mail and shipments through FedEx, UPS or Amazon.

Anyway, they told us the only way to get a refund was by getting it directly from an AT&T store. We went to one on 09/05 and we paid $130.20 for a device and the monthly fee of $89.9. We could never use the device. We called for technical help several time for the next 2 weeks. We followed instructions, but it never worked. They told us that it was defective, and we should exchange it in a store. We took it to 2 stores. They said they could not exchange it. They told us to ship it back. We shipped it back through UPS on 09/21.

Account number: [protected]

Return reference number: A6515P20220921165834

Device 1 Serial Number and Model: X71VE1MT002124 Osprey

We never got the refund. I called customer service and I talked to Nathysa on 10/24/2022. She said that she could not find my payment with my credit card on 09/05 and that the device that we shipped back was not received and she could not issue me a device because she cannot see the payment on 09/05 or the returned device. She told me to get a refund through my bank.

Is there any way to get my refund for a device that we could never use? We tried for over a month. First, we did not receive it due to a new address in the USPS that was not registered in your system. Second, you could not try to ship it and we went to a store to get it. The only device that we got, did not work after several attempts with the help of your technical support team. We wanted to exchange it, but two of your stores could not offer that service to us and told us to ship it back. We shipped it back. I offered to send a copy of my credit card payment and my return receipt, but she did not want them.

This feels like very poor customer service.

Looking forward for a refund.

Best regards,

Alicia