AT&T
Reviews and Complaints

Hi Kimberly,
I work at Wirefly's HQ, and your post has me very concerned. I have found your order number and I will have one of our senior escalations agents call you to discuss your order with you. If there is anything else that I can do to be of assistance to you, please send me an email to onlinesupport@wirefly.com.
-Kim

I am having the same situation in 2012 in Buffalo Grove Illinois. No one seems to know the answer- and I have had technicians here for 3 visits since last week. I think the company is inept.

I am having the same situation in Buffalo Grove Illinois

AT&T lied about pricing, charges different amounts every month, totally dishonest. They should not be allowed to continue operating. Today I received a postcard they sent out about CPNI (customer proprietary network information) If one wanted to opt out of them sharing their information, one could either go fill out a form on the internet, call a prompt number or the customer service representative number. I tried to fill out the form, called both numbers and another number given to me by the rep. They would not accept the request! That is illegal! Has anyone else had this experience?

I had a genuine hacking not a virus but Tech support types find this difficult to believe- mainly because it has not happened to them- If it is out of their scope of experience then it must not exist!
While on the line with connectech I showed the agent the 16 other connections that were on my network - rather than blacklisting these rogue connections they merely swept up and this allowed reconnects at a later time- Once they are on you must take measures to block them - certainly changing the wireless password is a start but they had access to the router modem it turns out- how?
Apparently my landlord had given a key to an onsite resident for emergencies an it was being given to CPI workers who were coming in to my home doing damage and compromising my communications. I found out that a former investigator for the DA's office was an officer at CPI

And now it becomes clear why they would want in- Law enforcement who is anything BUt

I Agree! Do Not Sign Up for Connectech. I was told I could cancel anytime. I called one month later because they messed up my computer to cancel and the girl argued with me. I was charged another month on my bill. I called again to see why it was not canceled and was told I would get 2 months credit and was sorry for the inconvenience. Just got another charge on my credit card, called AGAIN. Was told I would not get the credit but they had stopped the service. Will wait and see. I am calling my credit card company to stop any further charges.

DO NOT SIGN UP FOR CONNECTECH. I had a huge e-mail problem -- couldn't send. I called AT&T -- as usual -- and was told that because I have a Mac, I HAD to go to ConnecTech. At ConnecTech, I was told I could pay $17 for this one call or $17 a month for as many calls as needed. I called ConnecTech two or three times about the same problem. I hung on for hours. HOURS. THey couldn't help me. All the advice they gave me was wrong. I am trying to cancel a 12-month subscription I didn't realize I was signing up for. The people I talked to -- who are offshore -- have no intention of allowing me to cancel. I have written to the CEO types at AT&T. This is a bad service. It is a scam.

I can't even begin to describe the nightmare that this company has been! The Salesman for YP was Gary Jackson. We made it very clear that we wouldn't ever commit to a long term contract with YP. Gary showed us all of the reporting for some of our competitors and said that we would have similar results. He told us that we would be on a month to month contract. Shortly after the marketing with YP started we saw that the results were beyond horrible. The leads were costing us almost $2, 500 per lead. We talked with Gary multiple times about the issues and continued to get horrible results. he said that he was working on getting things fixed. We finally told Gary that we wanted to end the month to month contract. Gary said that his regional sales manager lived down the road and he wouldn't have any issue getting everything canceled and credited to our account. Soon after Gary would not respond to phone calls, texts, or emails. We called into YP and opened 5 different cases with YP to try and get this resolved We found out later that he either forged the signature of someone in our company or had this person who isn't a principle or officer sign a form that was believed to be a month to month contract. Things were escalated to a James Comas who is Garys manager. James tried to convince us that they would credit our account everything up till this point and fix our current issues to try and get results. I continued to tell him that we wanted nothing to do with YP and to cancel and credit our account. James finally told me that he was waiting on his manager which is Tyler Nevenner to talk with YP's legal department and get back to me. When I call into YP they tell me that Gary Jackson is the only one that can initiate the cancel and refund. Attached is a text conversation with Gary on 11-7-16 telling me that he is working on the cancellation and credit of our account. Now Gary won't return any of my calls, texts, or emails. Now James has told me that I may have to retain an attorney and file a civil lawsuit because there isn't anything that he can do and Tyler Nevenner hasn't responded. Needless to say YP is trying to charge me $7, 579 per month for the next 12 months with horrible results. I have exhausted every possible avenue and tried to contact everyone that I can to resolve this. Anyone Looking to do any sort of business with YP had better seriously reconsider and look at all of these personal accounts that have taken place. You will not be any different than the many other people that have had horrible experiences.

AT&T cold called me and I agreed to a meeting. The rep had me sign a computer screen as a pre-cursor to a "contract". He stated that there were other documents to sign before advertising began. He stated I would receive a contract (I had told him my lawyer would have to look over everything). He stated there was an opt-out. A day later I thought about it and decided to not go ahead with any advertising. I clearly stated this in a written email. It took several days for them to respond and the rep then said my cancellation was too late. They said I would get to approve the ad before it went live, which I did not get to. They used a tracking number instead of my phone number, which they did not have my permission to do (and had told me I would have to sign documentation to allow them to do this). It took months for me to get a copy of the "contract" (where they took my signature and placed it in a document that I did not receive). By ten I had been getting dozens of calls attempting to collect money from all over the country. I received calls with different bill amounts (one being half of what the alleged contract stated - which was 4 times the amount originally pitched). This started a 6 month (and counting) process of speaking with all kinds of different reps, none of which had any power to do anything. I left many messages for the people who supposedly could help. Never once were my calls returned. I offered to agree to the lower plan but no one I spoke with (dozens of reps) could do anything. I have started to get computer generated harassing phone calls from a collection agency on AT&T's behalf. They have also not done anything to resolve the matter. I did not want to advertise with AT&T to begin with and now I will never advertise or do business with any organization that speaks of a "contract". I received no benefit and certainly no income from them. What kind of a business has to strong-arm and force people to work with them who don't want anything to do with them?

We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.

Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)

WOW, here I am surfing how hard it is to get rid of YP and it looks time consuming and stressful! I have chosen NOT to renew my yp advertising for the [protected] directories and online after having spent over 45k per year for 10 years with them. I sent notification of non renewal and cancellation of order for the next year and I am still getting confirmation notices that I am in fact renewing everything and committing to another year (beginning march 1, 2014) of 4k per month for advertising that only produced 2k per month in the past 12 months! I have sent notifications via certified mail with return receipt, I have copies of all the email exchanges between my rep, mr. sharp and I last month when I decided to end our advertising with yp upon the end of our current term (which ends in February). I had read that you must give 3 months notice to "non renew" and that you must cancel any current order within 10 days of making the order--i cancelled the very next day via phone and email and Mr. Sharp acknowledged that email, then I sent ALL OF IT in writing 3 days later-certified mail with return receipt. The email and mail included the statement that I am NOT renewing any of our ad campaign in the coming year-thus giving not 3 months notice but SIX months notice before print. I felt that surely having covered all the bases that our we would not have a problem with terminating them at the end of our current contract. Yet, today, a month after sending those notices, I received a letter confirming my order/renewal for next year! I am livid to say the least! I am dreading this February as it is likely I too will be one of those small businesses owners that will have to FIGHT YP even though I covered all the bases to insure that our advertising with them is cancelled & non renewed for the coming year. Should that happen, they won't see my last month's payment as I will use it to obtain an attorney to deal with them. This is NOT our first problem with them, we have had problems with our online ad having lines through it, and one year to get us to renew they offered a program that guarantied a certain number of calls, when I got the confirmation in the mail that number was reduced by nearly half, when I called about it they stated that the rep was not authorized to offer that many calls and that their contract states that they can change the terms at any time...and it really does! It was beyond the cancellation terms when I got that letter so I was screwed for another year. When a business has to resort to such underhanded crap to STEAL from customers-there's something seriously WRONG with their product and/or their ethics and we should have quit them a long time ago!

They got me also, rep said I could cancel by telling him personally. Now the rep said we never discussed cancellation in our conversation and I am stuck for another year. Been using them for three years and have never had one customer mention seeing my ad there and there is not data I have collected to say anything but the fact that my money was wasted. This will be my second year with them against my will. Stay aweay from this company, they do bad business and do not care about you.

It is a scam! Stay away from. yp.com-(adsolutions). It is a rip off. Do not be mislead by those salesmen. I hope that a class action suuit get filed against them. Because thier tatics are all wrong and they lie! in order to try and get you into the contract.

I too am disgusted by AT&T Advertising Solutions YP.com business practices and have started a petition at change.org: http://www.change.org/petitions/at-t-advertising-solutions-yp-com-stop-ripping-off-small-businesses# Please sign!

Oh my God, I can't believe I found this, because this is exactly what happened to me, because I was making an attempt to cancel, and he went on to say that they are so much better, with this new things on the horizon, my bill is supposedly going, from $23 a month to $50 a month, and yet I have never received a tracking report, never been offered a tracing number, and cannot get into the sight, to view my reports. I actually thought I was speaking to a sleasy car salesman, he was rude, and full of threats that if I cancel, my rankings will drop, he began chewing me out for having a terrible ad campaign which was designed by them. I asked to speak to another representaive, and also a manager, and no one called me today!

I totally agree. My brother has a contract that they won't let him out of even though he is behind on his bills, due to an issue with his secretary...covering up past due bills. His company may go bankrupt if he can't find ways to cut back. This would be a nice one to cut...if only he could.

YES YES YES AT&T WILL RIP YOU OFF! THEY CAN HIDE BEHIND THEIR BIG MEGA-CORP SMOKE AND MIRRORS MAZE OF DEPARTMENTS AND IF THEY CAN SQUEEZE ONE MORE NICKEL OUT OF A DYING BUSINESS WHO'S GIVEN THEM > $60k PER YEAR FOR 10 YEARS, WHILE THEY'LL TAKE THAT TOO! AND OH BY THE WAY - THEY DON'T CARE. THEY DON'T HAVE TO. THEY ARE A MEGA CORP. please start dealing with small businesses again - really a small business stays in business if they give a good product for a good price. a big megacorp stays in business because they have a whole division of lawyers writing contracts and finding ways to ensure the funnel leading from your pocket to theirs stays open.

Hi Victoria of Texas (good luck to your Rangers against St. Louis btw...Giants fan here). Atleast you had your DSL working. I can't even get these clowns to get my DSL on. Plus that $14.95 promotion isn't really around 15 bucks. They wanted to charge me around $19 which I was fine with...IF THEY COULD HAVE ACTIVATED MY DSL. AT&T was better before when they were Pacific Bell/SBC back in the day. All the good employees and managers retired along time ago I think.

i have been on hold for 4 months have had att, for 40 years bellsouth it use to be.
trying to find out why i am paying $216.00 mo. have never been late with a payment. and can not log in to my account..auto pay from two different checking accounts. one. i did not sign up for.had to cancell my credit card to make them stop paying for a diconnection fee witch i gid not diconnect .

I thought the process was fairly simple and I had no problem running the software on my Win7/64-bit system. Step #3 is so that your computer installs the drivers necessary for the computer to "talk" to the phone to initiate the upgrade. Each step installs several drivers that are uniquely different. My guess is that they're preparing an OTA update for the folks that aren't tech savvy enough to do it manually so hang in there and I'm sure you'll get your update eventually.

I refused to sign up for a one-year contract with yellowpages.com after excessive phone pressure. I was told that all I needed to do was give them my account number for monthly payments ($450.00/month), and it could be activated by voice authorization right there on the phone. They kept pushing me toward authorizing it "instantaneously" by voice. I delayed and postponed three times. Each time the sales rep became almost nasty on the phone and practically hung up on me when I refused their third attempts. The pressure seemed excessive right before Christmas, and my sixth sense told me that they were trying to reach quotas before the end of the year.

Watch Out and Trust your instincts. If it looks good, eat it. If it smells bad...well, don't.

Any suggestions would be helpful- March 16, 2011

I was visited by an account representative of AT&T Yellow pages.com back in September of 2010. I was adamant about not signing up for a pay per click campaign. I needed a comprehensive search engine optimization campaign for my company. AT&T Yellow page.com assured me that this was an SEO/SEM campaign and guaranteed that I would see nearly 35% increase in traffic to my website. I was informed they would automatically withdrawal approximately $1600/monthly from my account. In return for this rate, AT&T Yellowpages.com would create a clone of my website and launch a comprehensive SEO campaign. In order to do just this, I was informed by the sales representative that a website technician would phone me in a few days collecting comprehensive data for keywords in order to best feature exactly what we do as a company on the search engines they will utilize.
In short, the clone site was launched live without any phone interview with me-therefore, no keywords were collected. I repeatedly attempted to reach my sales representative to no avail. My next course of action was to contact the customer resolutions department in hopes to simply dissolve our agreement. My reason in wishing for our agreement to end was I found that I was working way too hard for something of which I had paid someone else to execute. I questioned as to why I was having to make certain the correct keywords were listed and why I was having such difficulty in connecting with the person that was overseeing my account, i.e., my account representative. After many discussions with the customer resolutions person, he explained that someone from AT&T Yellowpages.com would be contacting me since he did not have the authority to dissolve our relationship. October passed, November came...the next person representing this account was a Telecheck representative inquiring as to why I haven't honored the $1600.00 payment.

After submitting a letter to Telecheck, I stopped all future payments to AT&T Yellowpages.com. I did NOT receive what I thought that I had purchased; a comprehensive SEO/SEM campaign catered to my specific company with an account representative to assist with modifications and additional needs. What I received was dismay, aggravation, and disgust all with a hefty price tag.

February 2011-Collections contacts me for a second time, I again reiterate the situation and my frustrations. I explain that I have made numerous attempts to simply dissolve our relationship due to not receiving delivery on what I had initially purchased. I explained the numerous phone calls made to resolve our situation and how I continuously came up empty handed. I explained that I was the client and yet there has been absolutely no attempt to assist me the client and my needs but every attempt to withdrawal money from my account regardless of my level of satisfaction.

Collections gave me the name and number of the General Sales Manager for our demographics. After a couple of unsuccessful attempts in contacting him, I used another number that would not have my caller ID listed; miraculously he answered.

March 1, 2011, We set an appointment for him to visit me in our office/home office to discuss the situation. March 3, 2011, he came with the sales representative that sold us the advertising campaign. To compound an already delicate situation, the General Sales Manager and the Sales Representative, neither knew anything about my history with AT&T Yellowpages.com except that I was unhappy. Neither sales reps had any written documentation substantiating phone call made and received from me to AT&T Yellowpages.com, dates of communication and content of communication, dates when the site launched live and who was the technician responsible for collecting keywords. The two representatives had nothing other than a Laurel and Hardy routine prepared for me; it was adding insult to injury. This only defined that they did not care for me as a client, but cared for me as a monetary account.

After some discourse, we requested the General Sales Manager to simply dissolve our relationship. He said that he did not have the authority to do so, but on our behalf would propose to those who did have the authority to do just that. March 16, 2011, the General Sales Manager and I connected. He said that AT&T Yellowpages.com did everything that they promised to do for me and that they would NOT cancel the contract.

So-here I stand...tethered to incompetency and frustrated beyond. I was informed by the General Sales Manager that they had a contractual agreement with Google...who apparently is really behind our advertising campaign. I have tried contacting Google to understand the terms they have with AT&T Yellowpages.com. I am considering a class action suit against the company. If you have any ideas, I would be grateful. If anyone reading this is willing to be listed in a class action suit, please contact me at [protected].

http://www.fair-debt-collection.com/searches/stop-collection-calls.html

Enclosed is an extremely helpful link that will stop AT&T YellowPages.com bill collection / phone calls dead in their tracks.

According to the Fair Debt Collection Practices Act, [15 USC 1692c] Section 805(c): CEASING COMMUNICATION: allow for protection against harassing phone calls from debt collection companies including AT&T YellowPages.com.

In order to stop collection calls at home you must send a certified signature "Stop Calling Letter" to the collector. (see below)

After sending the Stop Calling Letter, if the collection phone calls do not stop, the debt collector may just be liable to you for statutory damages of up to $1, 000, plus any actual damages suffered, plus attorney fees and court costs!

You will want to file a conciliation (Small Claims Court) action documenting the continuing phone calls from the collection company. Be certain to record the calls along with time and date to provide as evidence. The telephone company maybe also be able to provide phone records. Also your cell phone records can also provide documentation of the harrassing phone calls.

Conciliation or Small Claims Court is a very simple process (did I say simple!) with a filing fee of approximately $50.00. If the defendant (AT&T YellowPages.com) does not show up to defend themselves, you may just end up winning a default judgment against them. Small Claims Court can award damages from $5000 to $7500 depending upon limitations in your state.

Alternatively, a junior attorney in a larger legal practice may be willing to take your case for a split of the damages awarded by the court.

Now here is the STOP CALLING LETTER:

FREE Sample Letter to Stop Debt Collection Calls
Today's Date

Your Name
Your Address

Collector's Name
Collector's Address

Mr./Ms. Collector,

I am writing in response to your constant phone calls!

According to the Fair Debt Collection Practices Act, [15 USC 1692c] Section 805(c): CEASING COMMUNICATION: You must cease all communication with me after being notified in writing that I no longer wish to communicate with you. Therefore, I demand that you stop calling me at home, at work, on my cell phone or at any other location!

In accordance with the federal FDCPA, now that you have received this "stop calling" letter, you may only contact me to inform me that you:

are terminating further collection efforts; invoking specified remedies which are ordinarily invoked by you or your company; or intend to invoke a specified remedy.

Be advised that I am well well aware of my rights! For instance, I know that any future contact by you or your company violates the FDCPA and that since you already have my location information, calls made by you or your company to any 3rd party concerning me violates section 805(b)2 of the FDCPA.

Be advised that I am keeping accurate records of all correspondence from you and your company, including tape recording all phone calls. If you continue calling me I will pursue all available legal actions to stop you from harassing me and my family.

Signature
Your Printed Name

IMPORTANT: Always send stop calling letters by "official mail - return receipt requested" and keep a copy for your records.

I totally agree with the unprofessionalism of all the employees there! I know this 1st hand!
The VP of communications and union rep goes around sleeping with and flirting with all the females there! He even left his fiance of 2 years for a lil loose girl named Angela Limones thats about 1/2 his age! he is the biggest perv and sexual harrasment is over looked coming from him! They gossip about each other 24/7! The employees are bullied by others and nothing is ever done! They all complain about how Att does nothing but treat them bad and well jorge valdez the union rep is too busy sleeping around to do anything for them! They are to busy trying to get bk at eachother and complaining that they loose focus of taking care of buisness! Can you actually believe that the employees there are so disgusting that they even rub their crap on bth walls and hallway walls! Att needs to hire better employees and treat them right so they can be happy at work mr valdez belongs to a gang know as houstone and is all tatted up like a prisoner! I bet anything he is tagged by thr police as a gang member! But oh well now you know y the customers are always left with unresolved issues!

Has anyone started a lawsuit against At&T ? I also was promised revenue increase along with call volume promises only to not receive any of this. They also copied our website word for word and posted another web page that dropped our ranking. They gave false claims of calls we would receive but could never achieve this in a 6-month period. Kept making promises that they were working on it but never seen results. They did more damage to out business then good. Posting wrong phone numbers on line. Wrong phone numbers in print, could not show blog work, this was a disaster that I wish I would never have tried.

Any update on lawsuit?

I was sold YPClicks for my insurance agency. $980/mo for 12 months. Not one "click" turned into a quote submission form from my site. They state they delivered over 2, 000 clicks in 8 months, and you mean to tell me out of 2, 000 people who are looking for insurance, not one of them filled out a quote form? AT&T spoon feeds me excuses, they tell me things like, "Sir, I'm the kind of person who will call an insurance agency, rather than fill out a form online." That doesn't meant the other 2, 000 people who supposedly clicked on my page wouldn't. We've believed these "clicks" were fraudulent after the first month. We had several meetings and email conversations where they also would try to sell me bigger or more expensive packages. Anyone using YPCLicks use Google Analytics to see where your clicks are coming from? If so, do you see A LOT of them coming from AMPNETWORK.NET? Do some research and let me know if you see the same thing that I do. This campaign is the worst I have ever entered into!

I am currently being sued by AT&T for the same scam. The difference is, when Customer Resolutions department called me the claim I had agreed to their terms, we were able to playback the recording where I was able to identify that three seconds of the audio recording were edited /paused out of context.

I proved by emails/faxes & their own audio recording that I never agreed to AT&T yellow pages terms. I have now been served by a representing attorney for AT&T Yellow Pages. I have a client that I recommended AT&T Yellow Pages to, (before the [censored]mess happened) in which my client paid AT&T for nothing. Now my client is suing AT&T for his money back.

Since this is a common issue thanks to AT&T, lets see if we can class action this.

We were sold the YP Clicks program stating that ATT would deliver 120 clicks per month from local searches. After 90 days, they aren't even delivering 50%. And though the contract states that we are solely responsible for all ad content, they do not service our advertising requests and took over 2 weeks to correct the name of our city! ATT's contract states that all amounts due under the contract become immediately due and payable if we terminate the contract and the contract also states that they do not warranty to deliver the clicks they said they could deliver. Do not buy this advertising!

its a scam

you are all right. ir is a scam so the company can make money. the fulfillment is awful and the sales reps are like slaves in the company scared to leave working for them. as an emplyee, you sign a contract with them too. and they take your life away.

If a customer has a technician out within 10 days of the previous technician, the original technician receives a "repeat". If the technician receives too many repeats, he receives progressive discipline up to and including termination. However, out of their compassion for their workers, AT&T has provided technicians a way out of getting "repeats"- billing the customer for the repeat.

If a technician bills the customer for the service call, rather it was the customer's fault or not, the previous tech. has his repeat erased. So in this manner, AT&T blackmails its employees to falsely charge customers for service calls.

This company is full of ### bad customer service managers and employees just say I'm sorry there nothing I can do to fix it its wrong on ur end not ours ur not doing what ur suppose to right I can offer you something more expensive instead of doing everything they can on there end to get the issue fixed but no they are very rude and just act like they dnt give a ###.. They don't want to provide any kind of information to a customer wen they ask for it.. This company should just do an entire attitude reconstruction.. One of the managers Nicole ID # B8SDZR2 was one of the rudest person at at&t if the client likes people like that working for them they are going to loose alot of money and customers this manager did not offer me anything did not try to help me fix the issue all this manager said was I can put another plan on ur acct that can back date but it will be more money I dnt want to pay more money wen I've been on this same plan for a year I've done the same thing till this day I asked the manger to look at my prior history and she denied to look all I got was no I'm not ganna do that is there anything else I can help me you with cut me off and just didn't want to help me at all. Well you just lost a customer and I have family and friends that use this and I will recommend they go with someone else..and I bet after I post this it will be deleted but its okay I will post this everyday until at&t changes there attitude especially that manager Nicole ID# B8SDZR2. I knw nothing will be done because yall dnt care all u care about is scamming customers and yall are just money hungry
you dnt care about us customers all you care about is urself . Like I said I knw notng will be done hiit will just be he same rude and ignorant people. Do something about it and u won't loose so much customers..

That number is no good. Apparently, Pat Albright retired a couple years ago. The guy who answered said he isn't a customer service rep and is unable to assist.

AT&T suspended my email account without cause. When trying to resolve I went through various individuals, all of whom pointed the finger at another department, transfered me to various regions unknown and also disconnect me on various occassions.
Beginning at 9a today, I called the [protected] and spoke with Dawn (EW090S) who has some difficulty identify what was going on with my account and could only tell me that the email was suspended by U-Verse until I contacted them to migrate over to their new system. She set up a U-Verse account with the promise of expediting the delivery to 4/6/12 as I would not be available the following week on 4/12. She tried to activate the email account and could not and then forwarded me to Andrea in DSL Technical, who avoided giving me her ID and had the Doe in the headlight look, I am positive, as she said she did not know why the email was disconnect and she passed me on to the U-Verse team and it was their problem as they suspended the account. I spoke with Melanie (MP763U) who said she could not help and had to put me through the U-Verse technical and I went to Ruben (RV4806) who told me first that Dawn was not correct as they could not expedite the order and she mislead me. He also could not figure out why the account was suspended, we are not into 2-1/2 hours of speaking, holding and horrible music. I requested Ruben put me on line with a supervisor, which took about 30 minutes of holding to actually get a person - Teo (DB137J) who stated he could not help and forwarded me to technical services for DSL Customer Service and I got Mark (M121C) who put me on hodl for quite a while and after determining he could not help I was forwarded to Juan (JR633Q) who stated the email was cancelled by their computer system without reason and he was not sure why it was deactivated. He put me through to Steve at Tier II Technical support (RP079B) who thought I had a billing issue and he had me confused with somone else and blamed Juan for giving him the wrong info. Then we went to Alice (AH038X) who added more to the hold time and i was transferred to David, who again wanted to transfer me to Web Services, where he forwarded me to a beep and a disconnect. by 1:45p I was very angry, upset and now planning on cancelling the internet service. I was amazed that even though I taken down IDs, no one could get me back with anyone I had spoke with. It was like the telephone game on steroids and the story one passed on the the next had a fortitude of errors and misinformation, all having nothing to do with my issue. We are not at 2:22p and I still do not have email and am told I have to wait for 10 days to get to my account, which has all my bills, business contacts, family, friends and work information I have to put on hold. The numbers above are all disconnect. This is rediculous. This is not customer service, nor consumer friendly and change is evident.

I have the same problem, after leaving directv and previously with Verizon. The system or receiver that att is using is far worse. I switch to local channel and you can not see the face of the person clear. I watch HBO and the picture comes out on a box type. I believe att is using a very cheap receiver that is not capable of handling higher resolution.

As of 2011, AT&T Connectech technicians are not allowed to tell the customer that appointments are limited to a maximum time of 30 minutes over the phone. The subscription department lies to the customers just to sell them a subscription. They tell the customers that the technicians can connect to their computer with no Internet connection and even if the computer is turned off.

The technicians are obligated to work on 2 or more appointments at the same time by phone or chat. They are also expected to complete 2 or more appointments per hour. The customer will get hung up on 20-30 min into the appointment no matter how much or little has been accomplished, and the time starts at the moment that the technician answers the phone. If the call is a no Internet connection, the call will be ended at 20 min with the customer being either hung up on or transferred back to DSL support. If the call is not a no Internet connection, the call will be ended at 30 min with the customer being either hung up on or told to call back. This is because at 20 min into a call, the technician will be rudely harassed, distracted, interrupted, and threatened with termination by a supervisor via their instant messaging and chatroom system until that call is ended.

To them, you are just another appointment number to meet their quotas with the goal being to take as many appointments as possible per hour. In fact, there are weekly competitions for prizes with respect to the aforementioned. It's not about customer service; it's about numbers and quotas.

The subscription plan has an early termination fee of 10 dollars per month until the yearly subscription billed at 15 dollars per month ends for them. The other non subscription services have a 5 day warranty and cover only that specific issue, and anything else will require purchasing yet another service.