AT&T
Reviews and Complaints

After agreeing to a bundleing package with Direct tv and at&t I have not been billed according to the original agreement. Their so called service department has refused to deal with this issue. Despite many hours on the phone and promices by at&t service people to hear from a superviser, none have ever called! Beware of their claims to provide good service, it is a joke.

We changed our cell phone service from Verizon to AT & T . Always had to go to the store every month for extra charges that were on our bill. We spoke to a Joycelyn Holley at the AT & T store at 6315 N. May Ave, Oklahoma City, Oklahoma just to see what kind of plans that they had and what our monthly bill would run. I work at a local hospital and we get a very good % deal off of our cell phone service if we go with AT & T. So we decided to switch. We asked multiple times while we were in the store if it mattered rather the account was in my name or my husbands name to get the discount as I was the one employed at the hospital. She explained to us multiple times that it didnt matter. She even asked a manager that was there in the store that day if it matterered. And again we were told no it didnt matter. We didnt care rather the account was in my husbands name or mine and since it wasnt going to make a difference we just put it in his name.
After the secound bill cycle I noticed there was no discount. I called the store and was told that it might take one more bill cycle for it to kick in. I finally called the AT & T Customer service to check on the discount. They told me that we couldn't get the discount as the account wasnt in my name. And that they sent us a text message letting us know that. First off we never recieved a text message fromt them and I think that is very un professional to send a text message anyway. I told the lady that I was talking to that we wanted out of our contract then, that Joycelyn Holley had lied to us. Of course she was very rude and told me that could not happen. I then told her that I wanted her to contact the manager at the AT & T store at 6315 N. May Ave in Oklahoma City and to talk with the manager to let him know that Joycelyn Holley had bold face lied to us. And that I wanted a call back form him. Well that never happen either. Never heard a word back from any of them. I was told that we could fill out a form to have the account switched into my name. I feel that it isnt my responsibility to do so. And we had already been ripped of 4 months on our bill. We havent decided yet to just buy our contract out or to let it ride with the liers. I wonder how many other people Mrs. Holley has lied to and screwed over.

I have a cell ph through att wireless, i pay 130 a month for me, elizabeth, and my boyfriend joseph to have 1400 anytime minutes, 20 a list #'s (can call for free anytime) and unlimited texting. I am not staying at my apartment right now for a couple of different reasons, one being a child that i babysit is very ill, and the doctors do not know what is wrong with him yet. I am staying with the child and his parents to help assist with the other children in the household and so forth. Being here i need my cell ph to work, because if i am babysitting and the child has an episode i need to b able to call the parents and tell them to come home. Yes i can call 911 but that doesnt do a whole lot of good when i cant give the consent to treat the child. So i called att told them my phone doesnt work they said it was the sim card, went to the local store got a new sim card, went back to the house still didnt work called customer care they said the sim card i was given is bad. (Now realize every time i put a new sim card in my ph it resets my settings my ringtones, pictures, fonts, etc.) They told me i would have to drive to Rib Mountain, WI to a Corporate store to get a sim card there the store i went to was just a franchise. Rib mountain is about 35 miles away and then 35 miles back; so thats 70 miles at 3.57$ a gallon of gas. You do the math. Got home guess what sim card still didnt work i called and complained again. Then 3 different people 1 from customer care, 1 from a corporate store, and 1 from the franchise store told me to get a microcell i would hook it up to my router and it would give me my own signal.
Let me just also tell you before we came to the conclusion of the micro cell i spend 10 + hours on the ph trying to get my ph fixed 2 people told me the area was bad, spotty service. 3 people told me the network was fine. 1 person told me YOUR EITHER TOO HIGH ABOVE THE TOWER OR TOO LOW BELOW IT. HAHAHAHA 3 people told me they were working on fixing the network in that area. So you can understand my frustation. Back to the microcell they told me to get one but it was $199.00 and the corporate store told me well you can call customer care they give you a coupon to get it for free. So i called. They said that no they cant give it for free that i have to pay my 130$ ph bill and give them another 199$ for this microcell but they would take 100 off and thats a good deal because normally in order to take this 100$ off i would have to purchase some plan thing for another 50$ but they would just give it me.hahahaha So i said screw it and called the office of the president, they sent me a microcell free of charge straight to the house i am staying at. I got it all hook up correctly and registerd. Guess what? Doesnt work, called customer service spoke to an airhead who spend 1 hr trying to fiqure out if my ph was 3g, call was drooped spoke to another guy come to find out my ph is not 3g so therefore is not compatable with this microcell, and no one thought to check this before offering the services to me. HAHAHAHAHA.
Now they decided that what we need to do is get a 3g ph so it is compatible with the microcell, and att is going to cover the cost of this, if i choose from 4 certain phs. I choose one of the certain phs. My boyfriend choose a ph that is not on the list because he works in a factory and doesnt like the fact that all the phs they we slide down qwerty keyboard. he is afraid he will break the ph. And when we orginally signd our contract we picked phs we like and that we could afford. Now we have 4 choices. Well i talked to att they said yes he can get the ph he likes the htc freestyle and the will cover the costs but we have to renew the contract for another two years. Because he choose the htc ph.hahahahaha
done dealing with this im getting a lawyer

On 03/21/11 I bought an AT&T Pay As You Go “$2 Unlimited Daily Talk & Text Plan” for my mom and prepaid $30 to use it for 15 days while she was with us. On 03/24/11 my account was depleted and charged for $22.00 for “GPRS” which turned out to be data use, although I am 100% certain that no internet was accessed by the phone (heck my old mom cannot even check internet on a computer let alone a phne!). I called AT&T and the first representative offered to credit my account for $20, but thinking that I was mistakenly charged for $22 for services I didn’t used, I asked to talk with a supervisor to get the full $22 credit. I talked with 2 different supervisors (Charles, id# cb767t on 25th and Amanda, id# kf0310 on 26th) and to my surprise they both maintained that they would only offer me $2 refund for the $22 they had charged my account, and didn’t even honor the $20 the first level representative had offered. I paid for a voice plan, gave my phone to the AT&T store associates who installed my SIM card and did not say anything about this bogus data charges. The phone was only to make voice calls. This is not acceptable that they just take $22 off my account for something I did not do or use. Can somebody explain to me what is the difference between what AT&T did and stealing money from people? Sure enough, I will be terminating my family plan with them as soon as my contract is up in a few weeks and go back to Verizon.

Recently I moved and decided to go with AT&T as my isp. For five years I had the pleasure of having Comcast internet. Comcast was always pleasent to deal with and provided solutions to any problem I ever had with their svc. which was hardley ever. I purchased AT&T dsl 5 days ago and have been having trouble with their service ever since.

Day 1: no internet connection, ATT advised go through installation cd again. I told the agent I had multiple times, he then advised turn off modem. This did nothing. This is their definition of basic trouble shooting. Since my modem was not purchased directly from Att they want $50 to further troubleshoot the issue. That is $50 to do the exact same things that they would do for free if I paid a ridiculous $75 for their modem. Day2: still no service, called back ATT was given the same excuse. Day 3: Internet finally works! However, I cannot get my wireless to work, so I again call ATT for help configuring my router to THEIR svc. ATT tells me they cannot help me again, because they are not trained on Linksys routers. So now they cannot tell me how to either bridge my modem (as isp issue), or what settings I need to configure my router to, in order to make compatible with THEIR settings. Day 4: after hourse of research I finally get wireless to work on 1 or 2 computers. Day 5: the computer that was working is no longer connecting to the internet, but the one that wasn't working is? I am stumped. I am now getting error message 651. I contact my pc manufacturer and they inform that is an issue that I need to take up with my isp. ATT again offers no support, because they don't offer any to people who did not buy their overprice router and if I want cancel there is a $150 early termination fee.

People who work as internet support techs are trained for internet support, not for only 2 modems. Comcast is currently running a great special, for only $10 more a month I can twice as fast internet and tech support that doesn't dance around the issue of actually their customers. Att customer service and tech support is none exist and I wish to never do business again with a company that only cares about their money.

At&t dsl line problems:
On thursday march 17th I lost my line for the property at 150 east first street.
Phone number is [protected]
I called (On thursday night, after 9:00p. M. Because of my cell phone anytime hours. )
[protected] fla. Dsl line help desk.

The man (Help desk-miguel?) staff insisted that the problem was my modem. Which I knew was not so he refused to do any testing of the line. Disgusted I hung up with no satisfaction.

Friday after 9:00 p. M. I called to get assistance again from your help desk. Lynn did testing to my phone connection assured me I had no phone connection. She then placed a service call in for a dsl tech to check the connection out in person.

The call was to be made somewhere between 8:00 a. M. And noon sat. March 19th. I stayed home in hopes I would have a network back up and running. The dsl tech checked my connection in the house, found no tone. Went to the outside of my house checked and found there was an open line to my house. He then placed a called for a tech to be sent out and assured me that my line would be available at the latest 6:00p. M. Sat. March 19th.
By 5:25 with no service I called again to the help desk (Michelle?) , who transferred me to the line restore people at [protected] my wo # [protected]
Antes (?) was the next help desk person I talked with, after being on hold for 40 minutes she assured me someone would be here by 6:00p. M. Sunday.
No show again. Again I called the helpdesk, asked for the supervisor instead of held desk tech (Mostly I could not even understand his english). Supervisor after 24 minutes of waiting name was laura badge number cn8891 did check my complaint, made the statement no one ever does service on sunday and that my order was for the 21st at 3:00p. M. A dsl & line tech would be at my house. I told her that was the poorest service I have ever experienced and would be filing a complaint.

Monday at 8:15 an at&t line man called he was down the street and wanted to see how he could find a solution for my line problem. It took him approx. An hour to get the line connected and my service restored. He agreed the help desk did not perform their job well. The problem with at&t is you’re too big; have little or no trained americans working your help desk.

Explained above and on my account on here. Two bogess app downloads I was charged for with only one deactivated with refund. The other was denied and left active. I want that one deactivated immediately! And my account refunded immediately! Also was gonna let this one go but not now. I downloaded a rollercoaster game.. Said downloaded...when I went to use their was no content so I deleted app. I just got access to a computer and Internet to check my billing detail and sure enough I find all of this! I was charged for the game app and even charged for it after I had deleted it! I want that money refunded also since I never got to play it because their was no content and refunded for the continued chsrging after that until today! Look I am 36 yrs old not out to screw over anyone. Was very satisfied until now. I will no longer use your product being the att go phone until this matter is resolved and will tell all friends and family of your poor customer service to correct the problem!

We switched to At&t internet service in January. The service has been horrible. The connection is extremely slow and times out frequently. When I contacted AT&T to cancel my service they told me that I had agreed to a one year contract with them when I installed their modem. When I called to set up the service, I specifically asked the customer service rep if they had any contracts associated with their internet service and I was assured that their were no contracts and I could cancel at any time. THE REP AT AT&T LIED TO ME. After several calls to managers at the company, I have not been able to resolve this matter and I am now forced to pay a $150 service cancellation fee. I am very unhappy with the internet service and the customer service at AT&T. CONSUMERS BEWARE.

I called at&t to set up my new uverse account. The person asked what devices I would be setting up to my wireless network to make sure they all worked with the service. I told her an hp laptop, 2 ipods, and a playstation 3. I specifically told her we would be using the ps3 for online gaming, and was told everything would work fine. So hooked everything up and all was good, until we tried to play several games online. We would get an error message saying our isp and router settings would not let us play most games, and the ones we could play would be severely hampered. I went online to research the problem and found that almost everyone with a ps3 orxbox and at&t were having the same problem. Ultimately the problem is this-at&t sent us a motorola 2210-02-att1 modem and a cisco router. They are both necessary for service. However, the modem also acts as a router, causing it to "fight" with the real router and cause problems. The only way to fix it is to bridge the modem so it will quit acting as a router. Now this is easy, on most modems. I couldnt do it on my router. Found on at&ts own forums that they would and could fix this problem and that they are aware of it. Called them. They said I had to call cisco. Called them. The very nice and helpful tech there told me a few things to check (Which I had already done) and then said I had to call at&t and have them bridge the modem. Ok, call them tell them what cisco said. They say nope you have to talk to cisco... Sigh. Pulled up there forums and gave them the address. He says oh and puts me on hold. Then they send me to "higher up" tech. They say oh yeah we know exactly the problem and how to fix it! I think finally. Oh no here's the kicker. It is going to be $49 for a one time charge or I can sign a 12 month agreement for $15 a month for "future support" what? I ask why, and they tell me since I don't have at&t modem and router they need to go in remotely and make sure it us compatible. You sent me the modem and router I did not go pick them out myself. Oh in that case it is because uverse techs are not skilled enough to set up a ps3 and it costs extra. Even though yoy told me it would work before I set up my account. So I decline to be robbed and went online to figure it out myself. Very easy.. Log into your router and click advanced, put in password, click ppp, click bridged mode... Done. Oh no. My router does not have the ppp tab. I research further and find out since the online gaming explosion, at&t made a new router that hides the ppp tab so that only a tech can get in and bridge it. I have already paid$100 for the modem and now I have to pay $50 to get it to work? Bait and switch. They should be forced to tell people that online gaming will not work without an extra charge... Oh wait they would lose a lot of cash that way, wont they! I called the bbb and they are being investigated.

Wife spent 2 hours speaking to at least 3 different persons, with great difficulty understanding them. Her Apple computer has a wireless router thast connects with my 2 Wire Gateway, 2701HG-B AT&T Modem. For some reason it lost its connection, she was told that her Apple Airport router would have to be hard wired to my Modem. She was sent to Sales and they told her that she would have to buy a $15 a month tech service policy# A1525235, so she could get help. She was desperate and agreed. After she spent nearly 2 hours talking to different persons, I tried to talk to one of the techs and could barely understand him. I tried to explain that her router had never been hard wired to my Modem and I just thaought it was a password problem. Her cell phone was going dead so we asked that we be called on our AT&T land line. Before we were called back, I noticed her computer was requesting a password to connect to my modem. She typed in the number and everything was fine. She spent 2 hours with your people and the only solution they could come up with was 100' of cable running through our home to reach my office, which is on the second floor 45' away. When she told the sales department that we had saved our own problem, with no help from tech service personnel, she was told that she would be required to pay for the full service or pay a $120 cancellation fee.
We have had our phone service, with that same number, at this address since 1986. We have had several lines and presenly have 2 lines, DSL, and AT&T Cell service. If we are required to pay $120 fort tech service that, not only could we not understand the tech, but had no resolution to our problem, I will definately change all my service to Cox Cable, whether it costs me more or not. We have had many problems with our DSL over the past few years and 95% of it was caused by AT&T cable problems. We have always been patient and understanding during those problems, but I will not be screwed by some commission sales person, for a service provided by persons I cannot communicate with.

L.E. "Ed" Barstow

I had a door to door sales man come to my house to sell me this service after a 30 minute sales pitch i decided to switch my service over to ATT- U Verse. I was told i would receive a rebate I never did. I was told I had a 30 day trial period and if i was not happy with the new service i could cancel at any time with in the 30 days with no penalty. The service of TV and internet was terrible I was told that since i live on the top of a hill at the end of the cable line the reception is not as good. I was not happy so i canceled and sent them back all of the equipment. One month later i get a letter from a collection agent for $183.03 from Att. The monthly fee was only $73.00 why $183.03. I called Att customer service and was told no one there could help me b/c it was out of their department. I got No Help at all. I paid the bill. I had ATT internet for over 10 years i am now going to cancel that service. If this is how big business keeps doing things this country is in trouble.

On Feb 24 I called AT&T to bundle my existing wireless service with U-verse Internet & TV. I was quoted a price of $157 monthly excluding taxes + a one time $29 activation fee. After installation on March 15, I received my first bill March 21 & was charged $118 for Internet & TV + $98 for wireless! When I inquired they said the representative who quoted me didn't realize I had an iPhone which significantly raised my monthly rates. No fault of my own, AT&T refused to honor the original quote. Another example of the terrible customer service that plagues AT&T.

Attention: those of you who read this complaint blog and contribute to it! There's no doubt that a t & t has by far the worst cellular telephone service and customer service in the country (This has been proven by consumer reports and other survey companies). I have known this since the middle 1990's and refuse to do business with them as far as cellular service. Just notice the number of complaints on this blog alone. Now hear this: a t & t wants to merge with and take over the t-mobile company! T-mobile is not perfect, but they are one hell of a much better company than a t & t! Once the merger goes through, all t-mobile customers will find their service (in all aspects) severely degraded. A t & t customer service and technical support is the worst anywhere! They will not take the best parts of t-mobile and incorporate them into their business model, but rather will eliminate everything that 's good about t-mobile and replace it with a t & t's business model: lousy service for the highest price! We cellular users are in for a very rude shock when this travesty goes through. Beware!

I got a new application on my Iphone that would that allows to view my security cameras anywhere on my Iphone. I go the app working fine using the iphones wifi capability. I could not get it to work using ATT 3g network. Called the free support number for ATT and they could not help me so they referred me to Connectech. First Connectech person in the Philippines in poor English explains the pricing and gives all the disclaimers. I agree to the price of $49.00. She then transfers me to a tech in India, again poor English skills. I explain the the problem to him and he is clueless. he says what I want to do is impossible. At this point I tell him I am a retired ATT network Engineer and tell him he doesn't know what he is talking about. I explain that all we are trying to is is get thru the ATT firewall so my security system will recognize my Iphone"s ip address or mac address and allow it to connect. He tells me he can't help me and refers me back to the origonal free ATT support number. That referal back to the free number costs me $49.00. What a waste of money. Stay away from Connectech

I have ATT pay-as-you-go wireless phone and just re-filled $15 into my account 3 days ago.

When trying to make phone call today, I was told "SIM not provisioned", which means ATT just simply terminated my account without any reason and when I still have $14 balance in it.

I called three different numbers of ATT, all of them are completely automated system, no actual person I could talk to. I logged on to ATT website and found so confusing.

I can't even send an e-mail or leave a message to ATT service team.

This is the worst service I have ever seen. ATT sell things, sell services, and cancels, and terminate service without any reason.

I just dislike ATT so muuuuuuuuch!

After doing business with AT&T at my current address for over 15 years (landline, long distance, DSL internet) and seeing the bill escalate from about $60/month to over $90/month in the past few years, I decided to make some changes. Decided to switch to cable internet and bundled with my current cable TV package (Comcast), and then use Vonage for VOIP phone - this seemed to be the most economical alternative even after all of the promo rates expired. Got my "final" bill from AT&T only to find that since my transfer went into the next billing cycle by not even a week that they would not pro-rate the $30/month fee for unlimited long distance. Wrote them an email explaining that I only made a few calls that week and ask for about $20 credit and they said "too bad" and gave me a warning that if I don't pay the entire bill then they will send it to a collection agency. I am not going to damage my credit rating over $20 bucks but this will be the last money these extortionists ever get from me. Will also be cancelling my cell phone plan with them in a few months once the contract commitment expires. Very happy with my new service and rates; don't be afraid to make the switch. They will try all sorts of games with their "retention department" to talk you out of switching but don't listen - I told them if they wanted to keep me as a customer that they needed to refund the approximately $3000 I've overspent on their service for 15 years compared to the new rate I would be getting - that shut them up pretty quick. DUMP AT&T.

I'm being charged 1, 165. 46 for 4 lines of service when my credit isn't even good enough
For 4 lines. . Never the less, i returned the first backflip because the phone kept freezing. (Through the mail)
And the second phone i returned to the at&t in the mohawk commons in niskyuna ny.
Now i did cancell service for the [protected] & the [protected] which early termination
Should be $250. 00 each line equaling to the $500. 00 which i owe at&t. . . This matter is very
Disturbing because while i'm tring to clear up my credit. I'm being charged for phone's that i
Don't even own.

Priscilla jackson

Bad, bad reception. Phone reads, "searching" for signal. Near the interstate! Customer service still insisted on charging me a early term fee even when they had a contract to render service to me!
Rip - off. Apple even replaced the phone to prove it was not a software issue. (At&t has no record conveinently of me calling or that my phone was replaced!) I said that was impossible, the serial number is different and all. Their response was, "did you call customerservice to give us the new number?" I didnt know I had to! Accross the nation... At&t is poor. Customer service, reception etc. Shame on them in this compeitive market not to at lease attempt to retain customers. They no longer have the market on the iphone!

This email is the result of a very frustrated customer being totally ignored by ATT customer support. I know that you are way up the chain but I figure you can delegate this to someone who can use more common sense than I have encountered using the normal customer complaint channels of ATT. I have been waiting for a phone call from ATT customer support after they supposedly reviewed my case concerning getting a different model of phone instead of the broken Pantechs I have been receiving. I find it hard to believe they really did any reviewing since they Lauren White (ATT REP I spoke to) didn't even know the telephone number that I was calling about and also didn't know that it involved 2 phones. (I just got off of the phone with a person named Lauren White.) Miss White informed me that I am only going to get the same faulty phone from the warranty department at ATT . Again just like a robot it was repeated several times that when I signed the contract I agreed to this warranty. Heres the problem. When I signed the contract I didn't know I was getting a faulty phone, and I imagine ATT didn't know it at the time either, although they know now and refuse to fix the issue. It doesn't take a lot of research on the internet to prove that the pantech reveal has a problem getting stuck on hold. When it does this it uses the customers minutes until you notice it. At that time all the keys are locked and you cannot even turn the phone off, it is completely frozen. You have no choice but to remove the battery to make it work again. Now we have had 3 of these phones, One that my wife is currently using that was called in months ago and att told her to do a master reset. Unfortunatley a master reset proves nothing because this is an intermittent problem that only shows up about every 3 weeks or so, so no matter what the result of a master reset is you still have no way of knowing if the phone is fixed until it fails again (which it did and continues to do) Now the second pantech device is mine. I called it in (1.5 hours on phone with ATT every time) and had it replaced about a month ago. It is starting to fail now as well. So that is 3 out of 3 that are bad. This caused me to go online and do some research, I googled "my pantech gets stuck on hold" and found more than enough info needed to determine this phone has a software problem of some sort. I actually didn't know my phone was a "REVEAL" model until a ton of hits came back concerning that model, So next I googled "pantech reveal" to see a picture of the phone and sure enough that is my phone. The main sight I looked at was a Pantech USA facebook talk forum. It shows a woman having the problem and the back and fourth emails with Pantech to try and fix the issue. After a lot of back and fourth with Pantech USA the woman got another Pantech reveal and guess what... It failed again (she was happy though because as she put it"its only failed twice since I got it"!. After that a ton of people chimed in with the EXACT SAME ISSUE with that phone. I find that people generally don't go on the internet until they are pretty upset and frustrated. So here's the problem, According to Lauren White it is my problem because I signed the contract agreeing to this warranty process. When I countered with the fact that when I signed the contract I assumed I was getting a phone that didn't have a software issue that effects many of these phones across the United States. You take it in good faith that you are receiving a normal phone with reasonable reliability. That isn't the case with this phone. So the contract in my view is void. Also my so called warranty she is insisting I accept runs out on the 13th of this month. I told her that if ATT insisted on giving me 2 more of these faulty phones they were going to have to extend my warranty to the end of my contract (at which time ATT is losing my family as a customer because of this shabby customer support) She droned on that I signed the contract and that is what they do with all their phones. I said "you are asking me to accept a faulty phone that uses my minutes when it fails, that isn't reasonable and isn't what you expect out of a reputable company when you sign a contract with them" She again refused to accept that. As I said I can prove that this model is faulty and so can you if you spend 15 minutes googleing it! I asked her to have her Manager (Vickey Nelson ) call me back and she refused saying that she was the only person I was going to get to speak to! I said why don't you run that past Miss Nelson and let her decide if she wants to make this right and she again told me NO! Now I ask you, Do you think this is the right business decision for ATT? Do you think it is reasonable to make me accept a phone that I can prove is faulty and have had 3 of them of which ALL of them have had the EXACT SAME ISSUE? My experience with ATT is that they are unwilling to apply any measure of common sense to this issue. The Pantech reveal is faulty. So why in the world would ATT insist that I have to accept this phone? How can ATT quote me my contract obligations when they are not keeping up their end of the deal by providing me with a reasonably reliable phone? As of right now ATT has made it clear that they do not care in the slightest about that fact. They will try to force me to take this faulty phone which will have no more warranty in a weeks time or they will seek a penalty fee from me for leaving my contract early. Does this sound even remotley honest or reputable of ATT? Oh Miss White did inform me that when the phone breaks again I do have the option of upgrading and extending my contract...What in the hell is up with that? If I have to explain to ATT why this is utterly wrong for them to handle this issue like that then you have bigger problems. I want resolution to this issue. I want an answer to these questions. I will continue to complain until I get a reasonable response from this very large and successful company! I would appreciate a response from someone who can make a decision and doesn't expect me to accept this crooked contract. If not I will explore every avenue on the internet as possible to let as many people as I can (using the internet) aware of how ATT is doing business. I really am surprised that ATT is letting this issue go this far. It's past rediculous. Greg Jaeckel [protected] is my home, [protected] is my ATT work number, [protected] is my ATT personal number as well as [protected] and [protected]. You have certainly lost me as a customer if things don’t change quickly.

-----Original Message-----
From: JOUDI, MARYMICHELLE (ATTCINW) [mailto:[protected]@att.com]
Sent: Sunday, March 06, 2011 10:36 AM
To: Greg & LeeAnn
Subject: Out of Office AutoReply: terrible customer service

Thank you for contacting AT&T Mobility. I'm currently out of the office. For urgent matters, please reach out to my Manager, Gary. Otherwise, all concerns will be addressed upon my return.

MaryMichelle Joudi
AT&T Mobility
HQ - Office of the President

On 6 March 2011, we discovered our landline home phone line was not working. We called the ATT repair phone number provided. We were then told that it wouldn't be repaired until Wed, March 9, 2011, after 3 PM. We were NOT happy with this delayed response in the first place and called back many times but could not get out of "recorded message" loop. But, nonetheless, we re-arranged our schedules so we would be home. At 5:19 PM, March 9th, we were called by the same repair number [protected]) we had called and were told a technician wouldn't be out now until Thursday, March 10th! We cannot do this. When we called this same ATT repair number back to complain, we continued to get the recorded message loop. When I finally somehow talked to a real person, she said the computer didn't show anything about such a call to us delaying the on-site repair. What? What kind of service is this? Because of this runaround and VERY, VERY poor service, after all these years with ATT, we intend to terminate our relationship with ATT. But our phone line better be fixed and fast because we are still paying customers!