AT&T
Reviews and Complaints

The GSM does have the authority to cancel the contract but it would go against his commissions. I used to work for the company and its a very fraudulent company.

I want to thank all the wonderful individuals who have taken their time to respond to our comment/complaint. and, apologize to those whom we have not returned contact. Your response (needless to say) has been over whelming. AT&T-Yellowpages.com and Blue Ribbon Auto Glass, Llc. have mutually agreed to terminate the contract and we have received a full refund. This does not excuse AT&T's misrepresentation of their product or unconscionable behavior. Nor does this make-up for our total financial losses. However, at this time we are not pursuing our law suite.

If I could pass on what this experience has shown me, I would say to, "Not go quietly into the night" let your voice be heard. File your complaint with as many organizations outside of AT&T's control as possible. The BBB, Federal Trade commission, State Attorney Generals Office etc... If you are paying with a credit/debit card, STOP PAYMENT NOW! And dispute the charges with your card company (AT&T must prove their charges are valid to the card company and are not allowed to contact the person or business disputing the charges about the amount disputed until it is settled). If the do so, file a complaint with your card company (Visa/MC/AMEX/DC) not your bank. If you have been sent to "collections", dispute the validity of the original bill. Make AT&T prove they provided the service. Your "contract" is for "clicks" not calls. AT&T must show a preponderance of proof that your "clicks" are in accordance with your specific contract. The plain and simple truth is they can not. Finally, USE the experience and advice given on the complaint board. It is a great resource!

Mathew Korba
Blue Ribbon Auto Glass, Llc.

My name is Mathew Korba. I am the owner of Blue Ribbon Auto Glass Llc in Tacoma, Wa. I too attempted to advertise with the YPConnect program (yellow pages on-line), marketed by AT&T advertising. We are currently seeking businesses and individuals who have not received the services promised by Yellowpages.com Llc as sold by AT&T Advertising Solutions to partipate in a class action suite. The purpose of the suite is to recover financial losses incurred by mis-leading sales tactics and Yellowpages.com Llc's inability to deliver it's product as advertised. You are encouraged to participate.
Please cal [protected] or email BlueRibbonGlass@comcast.net for more information

I am sorry that you are not happy with yellowpages.com. I was looking online found a website that you can have a ebillboard for FREE. Just go to seekshallfind.com. I was talking to my friend Bill he sign up for a ebillboard. He told me that he is glad that he got a ebillboard. His business just moved to a new building he went to change this info with yellow book and was on hold for 35 Minutes waiting for someone to talk to. When he went to his ebillboard and change his info and it took him just few minutes.

I was called by a representative to place an ad. I was told that I would have a week to cancel if I changed my mind. After a couple of days, I did change my mind (I was shutting down that business), but was told that my representative was not available and that the new rep did not have authorization to cancel. I told them then and there that I would stay on the phone and escalate the call until my cancellation request was honored as advertised. The rep talked to her manager and then said that "I guarantee you that it will be taken care of today". She dropped the ball, and the ad appeared anyway. I was afraid of getting a lot of calls for a non-existent business, but during the whole year, I only got one call - someone looking for a job. I have been fighting one very long legal battle that started when they tried to bill me. In short: DON'T USE AT&T YELLOW PAGES - YOU'LL BE SCREWED, YOUR AD WON'T BE WORTH THE MONEY, AND YOU WILL BE DEALING WITH AN EXTREMELY SLIMY COMPANY.

Another ATT complaint. Before they took over Cingular I never had a problem, however, once ATT took over I started having many dead zones. Most particular and peculiar was as soon as I got near Washington DC and area north of there, I could not make or receive calls on my cell phone. When I got back here to NC I called ATT to complain. The lady asked me to call the next time I got close to the areas that were dead, so I did. They were suppose to track me or something and then connect me to the towers. It did NOT work. The next time I traveled to NJ I went to an ATT store at the Freehold Mall. The person there told me I had to upgrade my phone. I asked what? He said you need a new phone. At that point I just wanted to be able to make my phone contacts so I sprung for a new phone at about $250. I had the phone for about one year and it got wet, so I had to pay another $115, Okay so what. Well when I called the ATT operator to find out why my phone wasn't working she told me to put the SIMI chip in the old phone and it should work. Well, I guess I was dupped by the ATT store because apparently all I needed was a new SIMI chip which should have been given to me for free!

I REALLY DON'T KNOW HOW LONG THEY BEEN SWINDERLING MY MONEY, AND ALL I KNOW IS MY MONEY BE MISSING FROM MY DISABILITY BENEFITS EVERY TIME I GO ONLINE TO ORDER FROM EBAY OR AMAZON, I NEED SOMEONE INVESTIGATE THESE PEOPLE @VESTA AT&T! I CAN'T AFFORD THIS TO HAPPEN I'M ON A FIX INCOME, PLEASE HELP ME MY NAME IS JOANN KELLY AND MY PHONE NUMBER IS [protected]! PLEASE HELP ME!

THESE PEOPLE TOOK $27.15 FROM MY CREDIT CARD I DON'T KNOW WHO THESE PEOPLE IS, NEVER HEARD OF THEM I GOT THIS NUMBER [protected] FROM GOOGLE AND I CALLED AROUND 2:00 PM AND IT SAYS PRESS #1 IF MONEY IS MISSING FROM YOUR CREDIT CARD BUT WHEN I PRESS IT WOULD NOT GO THROUGH, SO I PRESS ANOTHER OPTION SHE COMES ON ANSWERING MACHINE SAYING WE OPEN FROM 7-10 PM BUT IT WAS ONLY 2PM, I THINK THEY'RE SCAMMING MANY PEOPLE, BECAUSE I'M READING MORE COMPLAINTS, I'M ON DISABILITY AND A FIXED INCOME I NEED MY MONEY! MY NAME IS JOANN KELLY, MY NUMBER IS [protected]!

I had a terrible experience with Vesta agent today(8/01/17). Had been talking to my Sam's Discover card thru Synchrony Bank, and found I had three fraud charges (2) Papa Johns, (1) Vesta AT&T. Papa Johns was nice as was Ancestry.com but the lady Chasity with Vesta was rude, told me even though this charge showed up on June statement and my payment was due 7/23/17 the charge in question was 5/23/17 which she said was over 90days and can not be removed. She also told me that I must have had my card where someone had access to it. I told her no, only myself, and I do not have AT&T phone service. She said this was a one time payment to an account that had AT&T phone service. I told her repeatedly that I did not ok this but she said nothing she could charges staying, When I talked back to credit card company they couldn't believe she wouldn't take the complaint and at least process it so they can process on their end..Thankfully my credit card company was more understanding and closed the account an issued a new card, , I do have AT&TU-Verse which we just got this July and have to say if this is the kind of customer service they have I might not be a customer long.

I found the same Vesta charge on my account for $35.00...I don't know these People, nor did I ask for their services. I called my Bank and had them issue me a new card. Next month they, (Vesta), can't charge me again. When I purchase my next monthly Go Phone minutes I will use cash ONLY...They will never get my account again...captphrank
P.S.My Bank returned the $35.00

Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free [protected]. A representative will be glad to assist you.

Vesta began making unauthorized deductions from my checking account after I mailed one of my own checks to pay my cousin's AT&T bill. Apparently they took the info from my check. Not sure what they were billing for either since I do not have an AT&T phone and the billl I was paying was a year old balance on a phone no longer in use. They did 2 deductions after my initial check, both in the same bank statement period so I didn't notice after the first one. I went right to my bank and signed an affidavit stating that I did not authorize the ACH deductions. They said I should have my money back in 2-3 days.

they charged my acct 20 times in one month (jan.'09)& i have proof that i only charged 7 times for that one month.

Complaint very accurate. I had a man come into my house told me the same line. I also went to AT&T office each point was gone over; It was a special deal they said. My phone bill has been twice as high as before and I cannot get anyone do anything about it. As with this person I get the automated system which goes around in circle, and after an hour going through one thing after the other, I'm told it's not their problem.

My debit card was blocked due to overdrafts and when I recieved a print out I discovered that At&t had submitted an ACH against my account fraudulently. I have not done business with At&t since 2000 and my bank account has only been opened a month. The draft was submitted with NO ACCOUNT attached, nor phone number NOTHING! I called and spoke a rep who couldn't find anything that matched the amount, GO FIGURE! I can't understand how a compnay as large as At&t has no tracking system for payments they've recieved via the telephone. I am completely ticked cause I'm left holding the bag until it's been resolved!

I had terrible reception, often resulting in dropped calls upon moving to a new home. My cell phone is my work phone. Due to the terrible reception, I was forced to walk around my house and property to find a better (although temporary) signal while saying "I'm sorry, can you please repeat that." AT&T representatives told me that my address show me as living in a "good" coverage area. I even had a dropped call when talking with an AT&T customer service representative (that didn't call me back after the dropped call...even though I had warned them it might happen, and asked them to please call me back so I wouldn't have to "start over" with another representative). Since they didn't call me back, I did start over with another representative, that completely understood the frustrations I was having, since she could not hear me clearly throughout much of the call. Finally, after talking with a financial institution and having the call dropped three times during our transactions, I decided I had to swith plans. The AT&T representative gave me the option of a 1 month test of a newer phone (mine is only 16 months old) that "might" help. They would not verify that my address had terrible coverage, ie: send someone to the property with an AT&T cell phone. They simply said we show you with good coverage. And, my only option was to potentially (maybe?) have better service if I upgrade to a new phone. My final conversation, with a customer service supervisor, was extremely frustrating. He said that my service contract did not state that I would be given perfect reception 24 hours a day, 7 days a week, 365 days a year. Could he have been more condesending? I would have appreciated having a clear signal (similar to my previous address) that would allow me to utilize my cell phone on my new property. Long story short, they will be billing me the $175 early termination fee even though I had absolutely terrible reception from my own home (and office). They were extremely condesending and matter of fact with their responses. I highly, HIGHLY, DO NOT recommend AT&T for ANYONE, EVER!

I purchased this phone over a year ago from Amazon with a contract. Then we found out ATT offers family plans, so I went to an ATT store, changed the plan to a family Talk plan, and added a new line for my wife. Also updated my address at the same time since we are moving. All look fine, right? I still got my next bill and next bill after that. I paid all of them on time, online. My current due is $0.00.

However Today I woke up to a phone call by a collection agency. They have already put a record in my credit history also for nonpayment of $59.99 for this phone ending 7512. I was shocked; I've been paying over $150 every month. I told the collection agency guy this cannot be true, so he gave me an ATT 800 number which did not work. I called 611 to hear this:

"Sir you changed your account in July 2008, updated the address only on the new account. You have failed to update the address on the previous account, so this is the reason you did not receive our notices". This is the first time I even found out that there was an account change. All I knew as a customer was I changed the plan, then at the same time, gave my new address. However the ATT rep who entered the address failed to update the earlier account that he migrated my phone number from. How a customer would even supposed to know they were moving accounts, its ATT's internal business. All I know is I updated my address, I get my bills, I pay them on time. All I know is I had two phone numbers; I was paying on time for both.

Now I have a collection agency trying to charge me for their charges, have a negative entry in my credit history, I requested ATT to rectify it, while offering to pay the balance on the original account. They told me they would not do it to a customer who has a clean payment record, that’s their standard of customer service. They even refuse to admit it's their fault. I am extremely disappointed and unhappy about their service.

AT&T has some of the worst service. I recently agree to switch from Charter Communication to bundle with AT&T and Direct-TV with the premier service because I was quoted a price of both companies at 10 dollars less then what I was recieving from Charter. After asking if this is for real the salesperson assured and I agreed. That is when the nightmare began, both companies installed my service in a timely fashion. However, I did not have the phone number I had before AT&T a representative assured me that as soon as Charter release my number I will get it. This took over 11 days, during that time I had a problem with reception and losing dsl calling the service desk was not a good experience telling me I was to far away from the building that provides these two services which is less then two miles away. This made me think about customers who live further away, does AT&T provide cans with strings attached. however the field techs cared, trying to resolve the problem. This was not my only problem my bill was never 10 dollars cheaper it was over 80 dollars for both. I believe AT&T should be investigated and I believe heads should roll. My advice stay away and remember this "If its to good to be true, it probably isn't".

That is use language that is not explict!

She could language that is not explict and not "vulgar" to explain her complaint. Words could offend someone!

I have had nothing but trouble with customer service from AT&T. They make Charter look like saints. Here is my laundry list of complaints.
1) Signed up for U-Verse and internet, but declined phone since we only use cells. They won't stop asking about me hooking up a phone.
2) 1/2 hour after my scheduled Saturday install window the installer calls to cancel the appointment. I call AT&T to cancel the service, and call the sales rep to tell him that he was wrong about the customer service being so great. He convinces me to sign back up and offers an additional $100.00 off for a total of $200.00 rebate.
3) Install comes on time and is the laziest installer I have ever seen. Leaves cables laying around and hooks my cable up to the front of my TV, not the back. I make him fix it before he leaves.
4) After a month we don't see a bill, so we call. Apparently we are past due, they sent my email bill, which I did NOT signup for, to my old charter email not my new AT&T email. We complain, they remove the late fee, fix the email address and set us up for paper billing.
5) I didn’t receive any rebate, discount for the first 6-months, or anything that was promised on the rate. We complained and they “opened an investigation”. After a month we finally received a credit and a $100.00 gift card.
6) Bill doesn't come, we are two months behind, AT&T says they can take care of that right now if we given them our checking account information. My wife laughs at them. There is no way they will ever have authorization to draft my checking account. Again they say they have us set up for paper billing and fix the email address and are sending out a bill.
7) We pay the bill and call a couple of weeks later to see our status. They received our payment, but we missed the cut-off of for the paper billing so we are late again. They send us out another bill, and say they will give us credit.
8) At each of the payment issues above we tried to change our options and were told that they will not change anything until we are paid in full. We complained several times. The last time we were finally able to make a change even though our account was not up-to-date due to their billing issues.
9) My fourth billing cycle and we finally received a bill on time, we are current, and the credits the promised are there, but it took way to many attempts to fix this. Would you like phone service too? NO!
10) We noticed a low-level (not loud), but very high-pitched noise coming from the box. My wife noticed it a couple of weeks before I did. It only got worse so we finally called AT&T. They said if it is making that noise it is a fire hazard, turn the box of immediately. They are sending out a repairman tomorrow and offering a small credit for the lost service. Okay, why isn't there a recall? AT&T says they are waiting for people to call about the noise. What!? What if the noise starts when you are out-of-town, asleep, if you are hearing impaired? This is a serious and potentially dangerous issue. This last part I have reported.

I have had bad service aquiring u-verse. I purchased a computer at best buy . While there I signed up for at&t wi fi which I cancelled after one month because we went over user time . Costed to much .Next we signed up for u-verse I took off a day of work only to find out were to far away from their box. I was told again by salesman on phone guaranteed hookup this time or I will buy lunch. I took the day off work again only to hear I was to far away from their box again.Weres my lunch liar. Door salesman at&t comes to the house we told him we have been turned down twice before.He insisted the box had been moved closer . Once again Itook off work again installer told me I was to far away to recieve.He left I had to call him back my phone was disconnected . He came back four hours later.AT&T called back were told a line would be ran right to our house. Once again took off work and no showed up this time waited three hours called various phone # only to hear our records show your too far away.I was told were sorry we will take you off our mailing list.Any way here is the account [protected]

I agree, AT&T U-verse should not even try to compete with comcast or any onther TV services. Their servces sucks, they do not even know how to repair or troubleshoot their own hardware. They have left a 72 year old lady without a phone line after switching over to AT&T Uverse. She can not make or recieve any calls. If her house was to catch on FIRE AT&T would be a fault since they are not willing to fix their equipment. They should be hung and should not even try to compete with Comcast or satelite TV. They Suck...

Last year I was contacted by a sale rep from at & t advertising solution; he claimed that their company can help my small business to grow big in no time even in this bad economy so I decided to go to this meeting and learn more about their offer. When I got there I met two sales reps that one of them was so good at advertising their business and he was so convincing that I was deceived. He succeeded in getting me to this trap they had set for me when finally signed a one year contract with them. As soon as my ad started to run according to their claim they sent us a bill; so I called them and said I don't see my Ad anywhere in any of the search engines that you put my Ad in and they said you will not be able to see your Ad which was completely opposite to what the sale rep promised us. So I contacted customer service and found out that everything that the sale rep promised us, were false; So I requested to cancel my contract with them, but they refused and said once the contract was signed they can not cancel it. I informed them via several communications with them through phone and email that I am not paying them, so they filed my business name to a collection agency to collect the money that they claim I owe ( for doing NoTHING! since I never saw my Ad in non of the search engines that they promised they put my Ad in)

I posted a comment on this board approximately 18 months ago expressing my deepest regrets doing business with AT&T / Bellsouth Advertising due to their deceptive practices. Even though we felt that we were completely dupped and do not owe the money that they want, we had no choice but to give them a monthly payment to hold them off, at least until they ended up suing us. We would not sign there paperwork (we learned not to trust them) and it's now in court. Now, with all the additional fees, etc... our total bill for our mom and pop, small and broke company is a whooping $55k, and thats for only about 16 months of advertising ! We had to sell all our assets to hire a lawyer in order to delay them until we figure out what to do.

Keep in mind that they have other businesses (i.e.: phone, cell, internet, etc...) and all of them are run the same, good for them, bad for the consumer who get's reeled in by them.

Last year, due to other billing descrepencies, we cancelled all relations, including phone, cell and internet with that company and we warn as many people of our experience as well. We have family who is also having issues with them. **It's our experience that they are a bad company and they will get you, make your life, your company and family miserable. They will shut you down and bankrupt you and all the lawyers that we spoken with say that Bellsouth / At&t sues just about EVERYONE! They are known as HELLSOUTH by many for a reason.

I have had a similar experience - unethical selling practices, going live with unapproved ads despite my protests - rude and unhelpful representatives, numerous people representing themselves as AT&T representatives who all have one goal - the upsell. No one cares about troubleshooting issues or helping customers. They are bullies and need a class action suit against them!

AT and T offered the use of a 'catchy 'URL, owned by ATand T, to be prominently placed in my printad. We prepared an advertisement around the catchy URL which would be pointed to my website. After the contract was signed and the print deadline passed, I was informed by my rep that AT and T would not point the catchy URL to my website, that I would have to go to godaddy to get that done. When I contacted Godaddy they informed me that AT and T no longer owned the catchy URL. It had been taken by someone on the day the registration lapsed. I called my rep and she said she had learned of this also and she was physically sick about it. She offered to purchase the URL from the owner at her own expense but AT and T would not allow it. They offered to reimburse me for the $500.00 purchase of the URL but would only agree to a 35% reduction of my bill for the 5 months that the URL was defunct. Again, the URL was the majority of the ad. I just learned about the ad solutions legal dept. on this website. Bless you for the info. So you think anyone gets satisfaction from that legal dept.?

What happened to me was because of slow business this past year and not being able to keep up with the monthly payments they require, when renewal time came in Nov and hoping to just scale down on this coming year, the option they gave me was to pay half of what I Owed plus prepay for the whole upcoming year with a new phone number that they had control over if I got behind on payments, this all came to about 8000.00 which I didnt have, so I had no choice, unable to renew to be in the upcoming book. Well at least I would still be in the directory and White Pages if someone is looking for our business, so I thought. some how, some one called and canceled my phone service even though I m the only one Authorizd to do so, so I thought, Being the Holidays and thinking the people are watching their money when the phones slowed down I didnt think too much about it until one of my previous customers call my cell phone to contact me because my Gainesville phone number was not working, At once I called and come to find out it got disconneted just in time to miss the publishing deadline, so now here we are with out any phone number anywhere.
I think this was pretty low thing to do to a business which had be a customer for the past thirteen years.

I am sorry that you are not happy with yellow book. I was looking online found a website that you can have a ebillboard for FREE. Just go to seekshallfind.com. I was talking to my friend Jake he sign up for a ebillboard. He told me that he is glad that he got a ebillboard. His business just moved to a new building he went to change this info with yellow book and was on hold for 35 Minutes waiting for someone to talk to. When he went to his ebillboard and change his info and it took him just few minutes.

Everything written in this thread is correct. AT&T Advertising Solutions is a horrible company with many deceptive practices. I worked with this company for 6 months and could not take it anymore. The problem starts from the top down. Pressure is on everyone to minimize loss at the company so managers and reps will both hide losses and renew existing customers without trying to contact them. My advice is to stay away! They keep very reputable lawyers on their books to go after customers who dispute their bills (right or wrong). If you are the unfortunate business owner who has been taken advantage of, then you will pay a ton in lawyer fees just to justify at&t's negligance and shady business practices. Sad but true it is almost cheaper to pay the contract than fight it. Do not do business with these people.

Thank you, I will do that.

Many people have a devasting expereince doing business with AT & T Advertising Solutions. You need to file a complaint with Better Business Bureau in St. Louis, MO where AT & T Ad. Solutions legal department is located. [protected]. AT & T legal department will work with you to resolve your issue.

We own a small construction company, started 4 years ago. AT & T sales reps came to our home office, signed us up for a 1/2 pg black and white on year 1. It didn't provide the return on investment that they had promised. Year 2, they convinced us to go 1/2 page "full color" and do a more agressive advertising campaign. Didn't work. Year 3, we wanted to cancel all expensive advertising, it wasn't working...when they double teamed us and 'somehow' doing what they do best which I describe as deceptive sales tactics to talk us into a FULL PAGE/FULL Color, we expressed our extreme worry over the cost of this ad, but as usual they pulled out all the stops, and guaranteed results. Year 4, we were now $22, 000 behind, told them "NO" straight up, they asked that I go into their office to sign the papers to change or illiminate all ads, leaving only bold listings, they again not only double teamed me, but my husband as well, kept us in interagation for 4 hrs with lies as always. After thinking about it over the weekend, I called right away to cancel it, just as I originally planned, but after several attempts couldn't reach the sales lady or manager. After 2 weeks, finally got a response, saying 'too late'...now we are being sued. YELLOWBOOK isn't as bad, but we tried to cancel an ad with them last year, our request came back with a date stamp of 'May 15th" stating we were too late to cancel, the deadline was May 14th.! *We hear and see so many complaints about this criminal company, yet there appears to be no real help against this monster corporation.

Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free [protected]. A representative will be glad to assist.

I have been a valued customer for over five years with at&t up until now. The warranty department is a disgrace. My device recently started over heating and read a message that stated for me to turn off the device because of over heating. So I did just that and called up warranty to inform them of the issues I was having. Not once did the agent tell me that if any other damages like liquid or external damages are found on the phone I will be charged the full fee of the phone. The replacement phone came about two days later with no extra charger head set nothing just the phone. About 3weeks later I receive the original phone back with a letter stating that there was liquid damage indicator activated and therefore I would be charged the full cost of the phone which is $706.00. I couldn't believe my eyes. I called at&t immediately. I explained to the representative that I was not informed of the terms and condition that I received in the mail and had I i wouldn't even bothered going throw warranty I would've went with the insurance company. I was told that no matter the actual problem with the device if it has water damage or external damage then I will be charged. Now at first the representative was nice to me while going over the details of the phone but after putting me on hold several time she started to get frustrated and was refusing my questions' so I asked to speak to a supervisor regarding the matter but to no avail she wasn't available. If its not a scam then how is it that they don't inform the customer of important parts of the terms and conditions and if there are any damages then give them the option of it either being fixed or returned to them. Outrage. I still haven't received a call back from the Supervisor. Switching my wireless company immediately

I purchased an AT&T Go-Phone (Alcatel 871A) on July 24, 2013, along with a $25.00 top-up card to establish one month of service. I also put $15.00 on the phone to use for purchasing ring-tones, games, etc. Since then, there have been over THIRTY (30) charges to my phone, referred to as "GPRS" charges, all for a few cents, but totaling $6.09, bringing my account balance down to $8.91. Today, I received a text message telling me that my rate plan did not RENEW due to a low account balance. I already PAID for one full month - it should not NEED to renew until August 23rd or 24th! I could not reach any department or person on the phone to address this problem, and was just sent in circles on the website. When I tried to email AT&T, I was told that Go-Phone customers do not have this privilege. So far, I have been ripped off for $25.00 plus $6.09, and I have never even made one call on this phone.

Jose, I hope you remember me. As you probably remember, I not only agree with you on the mistake as you described on your complain post, but I also helped taking the issue all the way to the Office of the President in Atlanta, GA to get this resolved and minimize the costs to you. I am sorry that you still have to pay something for the usage of the DATA card in Europe, but I did what I could in a company the size of AT&T, it is not sometimes so easy to get things done, specially values of this high amount and have it reverted to Zero. I am no longer with AT&T, I moved on to do bigger and better things with my career, but this post still shows on a Google search of my name as the number one thing when you search my name Alex Montgomery-Soares.
I would sincerely appreciate it if you could be so kind and remove this post, so that Google does not show this when someone searches my name. I want to remind you that I did what I could and I was just a Retail Sales Manager at the time with AT&T. I do not want to associate my name with this episode. If you feel like you should leave the complain up, I am okay with it, so long you do not mention me by name. you can say the Store Manager, I would sincerely appreciate your kindness. Thank you Jose and may God Bless you and your family...

Alex Montgomery-Soares.

Jose and those concerned,
Although my situation is different than yours, I too was hit with an outrageous call charge. I was charged $10.55 per minute for a call to Afghanistan to talk to my son who is serving in the U.S. Army. The first 3 calls were not answered but I was charged $10.55 for those unanswered calls. The fourth call, he answered and we talked for a total of 20 minutes. My international charge for a total of 23 minutes was $242.65. This does not include the "FED UNIVERSAL SERVICE FUND" fee, STATE and MUNINCIPAL taxes for a grand total of $290.90. This is only the international charge and does not include my normal domestic charges.
I feel that this is an absolute injustice and although I know that most international calls are important to those making them, the fact that families of our American soldiers can not talk to them and hear their voices and visa versa, is disgusting. My son, along with thousands of sons, daughters, husbands, wives, sisters and brothers, are being punished for being in a foreign country, fighting for OUR freedom. They need to hear familiar voices. They need to hear "I love you", instead of reading it in an email or letter. We, as parents and loved ones, need to hear our soldiers laughter, sorrow, anger or any other emotion that they want to share. It sickens me that AT&T abuses the American people by charging these ridiculous fees. It sickens me that after receiving that first 'international' bill most will not be making those calls to say "I love you".
What does it take to fight this unfair, overpriced violation? How do we as Americans and military families change this? I don't know but one thing I do know... I would love to send AT&T's upper management to the Middle East, set them down in the middle of a desert and tell them "You aren't going to talk to any of their loved ones for 1 1/2 yrs. and by the way, your life is in constant danger and they may NEVER hear your voice again"
Those of us who can't afford these phone calls are, in a sense, being told the very same thing. I'm disgusted. I'm angry. I'm heartbroken.

Susan Ovadia
Proud Army MP Mom
Ohio
smovadia@att.net

I NEED TO FIND OUT WHAT THIS TRACKING NUMBER IS ON A CHARGE THAT I DID NOT AUTH. ON BANK ACCOUNT

EMAIL TO RANDY@RANDYSMARINE.COM ATT RANDY

My attitude toward this complaint is that it's true. This is something VESTA does and doesn't take into consideration what it is they're doing. It's simply ridiculous and it needs to stop. Why should a person have to pay for a phone that he no longer has? A prepaid cell phone at that. Are you serious? I also read how a U.S. Soldier fighting in Iraq was charged 10, 000 for a card that he wasn't using. VESTA only refuneded 1000. Where is the rest of the money? They were told in this case that VESTA doesn't go past 90 days. They are truly horrible and the customer service is poor. They send you to an answering machine and then the phone hangs up on you. Poor management...i wouldn't recommend that anybody get their wireless service with this company at all!

Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free [protected]. A representative will be glad to assist.

Yesterday my AT&T Samsung Captivate (model I897) studdenly stop receiving data from the AT&T network. I paid for a service plan for Tethering and data from the GPS. I stopped into a AT&T store in Plano, TX. They checked my plan and they said I do have tethering and data. Then the sales rep disassembled my phone and brought me a new sim card. He still could not make it work. He then declared that the phone was bad and I needed to exchange it for another phone which may not be the same phone. I had spent more than $200 accessories such as a car mount, extra battery and charger, and data cables. I told him I would do this. I told him if I did not have the capability to use what I paid for, i wanted the service stopped! He blew us and said I would have to pay $350 to suspend the service!

I walked out and later called 611 and asked the service representative to suspend the service. She asked why. I told her. She removed the service. Then after a conversation with hers she referred me to a tech rep, who walked me through the steps to set up the phone. He check the the circuit at the AT&T control center. Then suddenly the service returned! That technician handed me over to another technician who set me up on tethering. So all the blustery about the phone being bad and the I needed to trade it in for another phone which may be different from the one I paid for was incompetence!

I really suspect that AT&T did something at the office that cause the data to stop working then corrected it without admitting that they had fouled it up in the first place. Now I have a good phone but have completely lost confidence with AT&T. My next phone will be a Verizon.

Had I blindly followed his recommendation, I would be out at least $200 and stood a change of ending up with another bad phone. Why can't one suspend the services on a phone that won't work? The calling feature was working. If the data won't work, then that service and CHARGES should be suspended until I am ready to purchase another phone. The arrogance of AT&T is astonishing!

I only get rebate for one of my phone. They said it because I put 2 rebate forms in one envelope. $30 each.

you guys need to read the terms before assuming you'll receive a rebate card or a att visa reward card also it would help if you contact at&t customer service prior to purchasing or registering to insure you qualify for the rebate. c'mon now people quit reading the bold print and assume, read the descriptive words such as may qualify. Example may qualify for a $50 instant rebate if you have qualified plans..hmmm giving you a hint here.

I upgraded my phone in April 2010 and immediately sent in the rebate form. Two weeks later I got a text saying they had received it and two months later they texted to say they had sent the rebate out. It is now mid-July and still no rebate.

i think thats what they hope for .is that people will get frustrated and give up; i will not give up, even if i have to go to call kurtis or one of those channells to get some help, if more people did this instead of giving up, maybe these companys would get in trouble or somthing;;;;soooooooooooooo dont give in

Hello,

I have been promised twice by AT & T to receive VISA reward cards.

The first was several years ago for switching my home service to AT&T. I was to receive a $50.00 card. After several calls and much frustration I just gave up.

The second is more recent. I was called at home with an offer to add high speed internet to my existing phone service. The offer included the wireless modem, interne service and my home service remained the same (call waiting, caller ID, call forwarding, ect.) all this for an additional $30.00. Plus the added bonus of a $75.00 VISA card. My first bill after the upgrade was about $120.00 more than my normal bill, followed by another bill for $40.00 more than the combined total should have been. This all occured in Decmeber of 2008. Customer service told me the hardware was not included in the offer and I needed to pay for the modem. They agreed to give me a $50.00 VISA card (which I have received) and also I need to go online and apply for a rebate for the modem. I applied for the rebate and have yet to receive the $78.00 rebate.

All I can say is, I've been burned twice by A T & T and may just cancel all my accounts with them.

PLEASE REPLY TO ME

hi,
i purchase an LGCU720BLK WITH NUMBER [protected].BUT IT NEVER CAME WITH THE REBATE OF $50 .FORM.SO AS A NOW I HAVENT RECIEVED MY REBATE.THE PHONE WAS PURCHASESD ON DECEMBER 24TH.THE NAME ON THE ACCOUNTS IS AMINA ALI. EMAILADDRESS...AMINAHARDI@YAHOO.COM.

Yeah, I NEVER get the $50 rebate for my High Speed Internet and Home Phone bundle, either.