Auto Credit of Virginia’s earns a 1.0-star rating from 4 reviews, showing that the majority of customers are dissatisfied with financing experience.
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auto loan
Auto credit of va has the worst customer care until they require payment. The only time I can ever get a representative on the phone is if it is about them receiving money. I have called anywhere from 4-5x in a day setting to get important information I have needed but every time I had to leave a voicemail because no one would ever answer the phone. I have not once received a phone call back.
My vehicle was totaled on 6/5/18 and they ddnt file my gap claim until 7/5/18. Even when they did file it they gave false information to the company as well as missing information that I was never informed of and would not have known of but thankfully I contacted the gap insurance company myself to check the status so I was then informed of some documents that were failed to be sent to them. I tried contacted auto credit of va in regards to the gap claim but just like always I never got a call back.
They could not even defer my payments to help me out financially until the gap claim was resolved. I was only harassed with phone calls about collecting payments. Even while I would be on the phone with them so they could collect payment I still would not get any information that I was asking for.
I have received complaints from my insurance companies about piss poor service and auto credit not answering the phones or returning calls after voicemails were left.
I will never go back here again and I am telling every one I know even the local news about this facility.
I will take a bus if I have to which thanks to auto credit I just may.
customer service
Every week there is a problem with these ladies. They have poor attitudes and they do not treat their customers with respect. When you have to get paperwork over to them their fax machine never works. Someone needs to give them a class on customer service. They answer the phones with attitudes and if you make them upset they will cut your car off like they don't know whats going on. Casey won't do anything about them they don't like dealing with them either. Enough is enough.
Poor Customer Service
DO NOT FINANCE your vehicle through Casey Auto Group, Inc. unless you desire to come in contact with the most unprofessional group of staff members at "Auto Credit of VA" which is owned by the Casey Auto Group in Newport News, VA. At the time of purchase the salesman was "OK", the manager was better in the closing of the deal. The buying experience wa...
Read full review of Auto Credit of VirginiaIs Auto Credit of Virginia Legit?
Auto Credit of Virginia earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Auto Credit of Virginia's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Autocreditva.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Autocreditva.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Autocreditva.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The autocreditva.com may offer a niche product or service that is only of interest to a smaller audience.
- Auto Credit of Virginia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Piss Poor Customer Service
Every week it's a nightmare trying to do the simpliest of tasks: make my car payment!
Today absolutely takes the friggin cake with these people. I sat on hold for 26 minutes and 51 seconds. When someone finally came on the line, they had attitude a mile long.
I work my ### off all week long. Yes, my divorce ruined my credit but doesn't mean I deserve to be treated like a low-life, system sucking pos!
I have relgiously made my car payments on time for the past 20 months. Is it too much to ask for someone to do their job? I don't appreciate being put on hold for nearly 30 minutes! Last Friday and the Friday before that I had to literally go down there to pay in person, since they couldn't be bothered to answer the phone to take my payment.
I am patiently waiting for 2 yrs so that I can refinance my vehicle and be done with this worthless company. My piece of advice, if you live in VA DO NOT get your financing through Auto Credit of Virginia!
Auto Credit of Virginia Reviews 0
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Overview of Auto Credit of Virginia complaint handling
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Auto Credit of Virginia Contacts
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Auto Credit of Virginia phone numbers+1 (757) 591-1251+1 (757) 591-1251Click up if you have successfully reached Auto Credit of Virginia by calling +1 (757) 591-1251 phone number 0 0 users reported that they have successfully reached Auto Credit of Virginia by calling +1 (757) 591-1251 phone number Click down if you have unsuccessfully reached Auto Credit of Virginia by calling +1 (757) 591-1251 phone number 0 0 users reported that they have UNsuccessfully reached Auto Credit of Virginia by calling +1 (757) 591-1251 phone number
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Auto Credit of Virginia address832 J Clyde Morris Blvd, Newport News, Virginia, 23601, United States
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Auto Credit of Virginia social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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