Menu
For Business Write a review File a complaint
Autohub Group Customer Service Phone, Email, Contacts

Autohub Group
Reviews and Complaints

Learn how the rating is calculated

5.0 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Autohub Group Complaints 1

ComplaintsBoard
T
4:18 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Autohub Group Ford poor after sales service

I went to Ford Manila last Nov. 16 2009 to have my Ford Everest Serviced for 20K KM. I arrived at around 9:30 a.m. I learned that they do not accept drive in service but only through appointment.

I made an appointment for the next day at 9:00 a.m.

I arrived At 8:30 a.m. the next day (November 17, 2009) to make sure that I'll be there before 9:00 a.m. on time for my appointment. Everything went fine. I talked to the service guy and he said that the car will be ready around after lunch.

Hmmm... so I thought thats good, just like the service of Toyota Otis which I find very good. I also have an Altis which I bring to Toyota Otis for service and they are great! 2-3 hours, its done. No appointment needed.

Around 12 noon I received a text from the service guy informing me that my Ford Everest will be ready at 5:00 p.m.. He told me that its only now (12 noon) that they have started to service my Everest. They gave me an appointment at 9:00a.m. and they only started to check my car at 12:00 noon? If they can not start in at 9:00 a.m. then why did they give me an appointment at that time? I find this very inappropriate and rude. No respect for other peoples time. I'm sure they have serviced other customers first. The ones they know. Palakasan in short...

I also learned that there are certain services that they outsource like camber alignment which I find weird. If they will have my car fixed somewhere else then I'll just bring my car there my self. It defeats the purpose of bringing your car to the "casa".

8 Hours just for 20K km check up is unacceptable. Poor after sales service. DO NOT BUY FORD VEHICLE if you don't want to suffer poor service for their vehicle.

Maybe this is why Ford still in not successful in the Philippines.

Always remember...

SERVICE IS THE KEY...

Read full review of Autohub Group
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Autohub Group Reviews 0

Looks like Autohub Group has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Autohub Group, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Autohub Group complaint handling

Autohub Group reviews first appeared on Complaints Board on Nov 18, 2009. The latest review Ford poor after sales service was posted on Nov 18, 2009. The latest complaint Ford poor after sales service was resolved on Nov 18, 2009. Autohub Group has an average consumer rating of 5 stars from 1 reviews. Autohub Group has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Autohub Group Contacts

  2. Autohub Group phone numbers
    63,8608849
    63,8608849
    Click up if you have successfully reached Autohub Group by calling 63,8608849 phone number 1 1 users reported that they have successfully reached Autohub Group by calling 63,8608849 phone number Click down if you have unsuccessfully reached Autohub Group by calling 63,8608849 phone number 3 3 users reported that they have UNsuccessfully reached Autohub Group by calling 63,8608849 phone number
  3. Autohub Group emails
  4. Autohub Group address
    GLOBAL CITY, Taguig, 1634
  5. Autohub Group social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  7. View all Autohub Group contacts
Autohub Group Category
Autohub Group is ranked 153 among 1391 companies in the Car Dealers category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.