Ed Napleton Automotive Group
Reviews and Complaints

If you are looking for a vehicle, stay clear of Napleton *** of Fishers. This place is NOTHING but a joke! They take your money and do not care about you after the sale! Take your business elsewhere! I have bought numerous vehicles in my lifetime. NEVER have I ran into a dealership that has FAILED in EVERY aspect in the car dealership business. *** the *** of all Napleton dealerships in Indiana claims he has no boss and when asked if he does, he gets butt sore and tells you to bring the car back! We purchased our brand new vehicle on April 7 and it has been the worst experience buying a car! *** the *** of this store had a sit down meeting with my husband and I on May 15 and made promises to make things right. Here we are today June 7 and none of those promises have been done. *** has claims he has been out of the office for quite sometime. Are emails sent to the *** store not forwarded to another manager while they are out? I sent an email on May 26 regarding one of the promises that were made and never received a response. Sent another email on June 4 informing him that we would like to return the vehicle. I texted *** the same day asking for a confirmation that he received said email. *** response was "I apologize for not having gotten back to you sooner. I've been out of the office for some time with an illness. I will see to checking the email you sent ***." On June 8, I texted *** again via text message stating we were out and about and could drop the car off to them. The response from *** was "I'm sorry I'm out of work with pneumonia. It was never my intention to ignore any of your requests. I will have one of my managers get in touch you. As I'm not permitted back to work until Monday. " Don't you think that should of been the response to my text on June 7th? Along with the email and texts I have sent, my husband has been waiting on a response from him (***) since May 20. Take your business elsewhere! *** was *** aware we wanted to bring back the vehicle the day before meeting with him in person on May 15th. We decided to give the dealership another chance and here we are nothing has been done! Bought the vehicle with a crack in the windshield (which was illegal to drive since it obstructed our view) and paid $1,895 to have a black out package added. *** (after a couple trips to the dealership, several text messages, and phone calls) on April 19th the car went in to have the windshield replaced and package added. 2 weeks we *** got our vehicle returned again, after numerous calls and texts. On May 5 we noticed the windshield they installed was defective AND they did not balance the tires after the black out package was put on the rims which caused the car to hobble out of control. We contacted service and was told they would call us back with an appointment. At the time of our meeting with *** neither of these issues were resolved. Here we are today, June 7, tires have been so called balanced (still wobbles on the highway) and still a defective windshield. We are in the process of returning our vehicle due this dealerships broken promises, lack of communication once the sale was completed, lack of professionalism, and down right incompetence. #1 *** service huh? Says who? This is not all the issues we are dealing with as I don't have time to write more. Don't waste your time folks. There are more bad than good reviews on all of their dealerships.

They don't understand, I won't go to a Napleton dealership, my experience was negative, and no one should feel pressured to buy something they don't need. How do they have an A+ rating on Complaintsboard.com? This was a waste of 5 hours today to go buy a car (used one). Over an hour drive there from home. We are looking to replace a vehicle that is no longer safe and heading to the junkyard. My wife and I are down to an Explorer or a Durango. Found a number of them that check all the boxes that we both like. Even with being a used 3 or 4-year-old car, we are looking at $30K and more. This is not an under $5K car that would be mainly used on short trips, this will be used for cross-country drives for work and fun. We did the research, and I already know a lot about most cars on the road. So I made an appointment to see the car, when I asked about what we are looking at as far as cost, I was informed by the salesperson that it's the price online but we can discuss that when we get there. When we get there, about 20 mins late due to road construction, the gentlemen behind the desk takes our info and passes us along to a young man that is going to help us, no problem. Asked about the salesperson and informed he is occupied and he will be unable to help. He gets the info for the car we are looking to see and goes to pull it up. After a few minutes, he returns and shows us the Durango, looks as advertised. When we got in to test drive we found the low fuel light on, the navigation system has the dealership in a lake (needs that checked), and it's dirty inside (dirt on the floor, cigarette ashes in the cup holders, smells of smoke), then we go inside to finalize what we are looking at for cost. The young man goes and tries to find someone to give him the cost of the car. When he finally gets back to us it's over $40K, it's $32.9K online ($35.4K out the door or should be). I informed him no deal, that was way more than I'm going to pay and I don't need all the extra stuff. He goes back and comes back with the sales manager to help me understand. Too late, he goes on to explain the Napleton idea and the services that they offer and the benefits of what they have for an extra $5K+, no deal. It's a used car with a remaining factory warranty still available for its powertrain and maybe a little on the whole (only has 25K miles, not sure when 3 years hits). He gives me information on the services (don't need them) and even mentions that they lost their manager and most of the sales team (think it may be a good idea not to let buyers know the sales team leader quit and took folks with him). He gave me a new price of $38K, I told him still no deal. Informed him again thank you, but no, I will find another car. My wife and I leave and get 3 calls from the dealer asking to come back and reducing the price. The last call is from a manager who informed me if I would come back I can have the car for $35.8K out the door (still $400 over). I thanked him and kept heading home. I will never go to, use, or recommend to anyone a Napleton Dealership. To understand who I am, I'm an expert in the safety compliance field. I build cars, bikes, and trucks for fun (including Jeeps, Fords, Toyotas, Eliminators, Harleys). I work on my vehicles and my friends'. I have worked on aircraft and farm equipment. I have done this for over 40 years. Don't tell me what I need to keep a car running. I have 3 vehicles in my driveway with over 280K miles, 2 are over 300. I'm just looking to replace one of the cars with a rusted-out frame (don't feel like doing the welding and frame support to make it safe for anyone to drive).

Hands down! *** is the best car buying experience you will ever have!Why? Great Cars Good Prices Professionalism Courtesy Honesty Friendliness Top Notch Service before *** after the sale. Read my full experience below its an impressive story:I have purchase over a dozen new & used cars including 3 out-of-state and 9 local purchases. I like purchasing nicer slightly used cars after someone else took the new car depreciation hit. *** is by far the finest car purchasing experience I have had! I was in *** looking to purchase a car for my daughter. I saw a Rav4 online at *** and called to inquire. The phone call was answered first time with a not a machine but a live person, no less the sales manager, ***. I asked if the car had any interior smoke smell. He said, *** check for you now and call you back in 10 mins. Ten minutes later my phone rings and *** tells me no smell except a new car smell. *** was well spoken, professional and honest. We spoke of car price and extra services for the car, and we were price agreed 15 mins later. Less than one hour later, I have an email with the typed-up purchase agreement. Impressive! He was nice enough to hold the car for a day when most dealers will never place any hold on a car. I called an independent inspector, ***, to inspect the car for the following day. When he didnt show up, I received a call at 4:45 PM on Friday from NapletonOffLease sales consultant ***. He introduced himself and said that *** asked him to assist me with anything I need with the inspection. I thanked him for letting me know and after multiple calls & emails to ***, I finally got the inspector to show up at 7 PM. At my request, *** called me on his phone at the end of the inspection and handed his phone to the *** inspector who verbally gave me his report so I could drive up to *** on Saturday to purchase the car.When we arrived in *** on Saturday, the *** car lot looked like a dream garage of the nicest luxury cars just a year or two old, but in perfect condition. As we walked inside NapletonOffLeases clean, modern building, I was greeted by several people with friendly hellos and smiles. My wife and I were offered some water and even snacks after our long drive. The car was all ready for us and was spotlessly clean inside and out. After a great test drive, we did the paperwork with *** and *** who made the process easy. Most dealers have bogus add-on fees that have no value but not Napleton. Any additional fee offered was a true product benefit for the car or a valued service after the sale which was clearly explained. Im fine with a true value-added products or services. 48 hours after the first phone call my new Rav 4 Limited Hybrid is back home in my garage in *** now thats service!Talk about service after the sale. I took my Rav4 title to the *** license office and their *** clerk told me the title was filled out incorrectly and could not be transferred. I contacted *** & *** who immediate contacted their title department. Napleton made no mistake at all. The Napleton title person took the extra step to call *** and waited 30 mins on hold to speak with the state and they agreed the title is correct. She called me back with a number for the local license department to call if there were any questions *** then transferred the title with no problem. *** has a team of professional sales consultants like ***, *** & *** who have worked together for many years at another dealership and came as a *** to *** to re-create a better car buying experience they succeeded. Even in ***, my next car purchase will start with a call to ***. Thanks guys!

MUST dealership is full of "managers" that lie. On Sunday May 2nd we contacted the dealership regarding the posted price of the car in which we are told could be negotiated by the sales team. Once we started the negotiation process everything went left field after we were connected to the manager. He called and stated that the car had outstanding bills and we should be able to get for the listing price but at the same time insisting that we advise where we were located. Once he decided to call back, he stated that he could not lose out on $7000 dollars and increased the price. In addition to this he stated that it was easier to just sell to someone in town. After we made a formal complaint under the "Talk to the Manager" page on their website we were contacted on Monday May 3rd from a representative in which he was working the numbers. While we had preapproval from our bank, he insisted that we do financing through their dealership and we could have a better interest rate than our bank offered. We filled out the needed information and tried to get in contact we were given the run around all day. I finally was connected to the dealership in which a very nice young lady transferred me to the manager in which I left a voicemail, and we were immediately contacted back by the manager after he had cut his phone off or blocked us in which he stated that car was actually sold in auction this morning and that we actually never had a deal. We never actually had a deal only because they REFUSED to send us the buyers agreement until I agreed to run my credit. Then after they checked my credit and I do have an inquiry (which he claims I should not, but I clearly see it on my credit) the car was mysteriously sold at auction by the used car manager. Before they lie and state that I never spoke with them let's be clear you spoke with a representative and we have all call records and text to prove the conversations. So do not try it. I have also left a voice mail message with the manager on May 3rd and awaiting a response from him also. Below is a recap of the BS that has occurred just within two days: Sunday May 2nd Called initially and the internet salesperson wouldn't even let us discuss pricing. Had another individual call back and they were promptly allotted the opportunity to discuss purchase price and if there was room to discuss numbers. Once we were given over to the manager then we were given the run around over which the price was increased by 3,700 because they had a service from the Cadillac Dealership that they could not explain what was done and they could not lose out on $7000 dollars. (Still does not make sense)We left a complaint under the Talk to the Manager section on the dealership page. Monday May 3rd A representative from sales contacted us and stated we could have the car for the original price. We asked for a walk around video which was promised on Sunday but never received. There was a few back-and-forth calls between this time in which the representative insisted that we had to finance through their dealership because they could beat the interest rate that our bank provided. We completed the form for financing in which my credit was dinged. He stated he was working with finance and would call us back promptly. Then communication went silent. He blocked our numbers or cut his phone off. I contacted the dealership location and was transferred to the manager's voicemail and provided the finance manager's phone number. The finance manager advised that he could not discuss anything with me and that they would not accept payment from our bank because they only deal with in-house financing. He would not provide me any information stating that the manager would have to provide the information because he was not aware of what deal was made. At this point a representative from sales called us back stating that the car was sold in auction that morning. Which we still figure is a lie due to all other lies that have been told.

ONE *** RATING IS BEING KIND!ABSOLUTELY *** car buying experience of my life! WHAT A ***!I drove almost 9 hours to purchase this car in *** from ***. When signing the final paperwork- *** couldn't get the price right on the car R get everything to balance out when I kept questioning his addition of the figures we arrived at vs his paperwork figures- I ended up having to purchase extra warranty because he told me he could not change the paperwork-and what a great deal I got on that warranty.They then proceeded to collect *** SALES TAX IN ***. Told them over and over I would pay it the next day when I went home-but *** INSISTED-said it was state law they had to collect it-which I still do not believe-so I gave them an additional $3,000.00 to transfer tags from my trade in and pay sales tax. Well-it took almost 5 months to get my car licensed and sales tax paid-(I bought it on JANUARY 5 and finally got correct paperwork the 4th week of APRIL-and I HAD *** AND TAG IT *** ALL! They did not even send my paperwork in to the *** until 6 WEEKS *** I PAID FOR ***! Then when I brought this fact up-it cost 25$ per month late fees-*** in the office tried to tell me the delay was due to my loan paperwork hadn't been approved or processed! Do you think they would let me pull out of that lot in a $50,000 car without loan approval? ***-the office staff was the most INEPT, ***, *** person I have EVER dealt with! She kept sending the paperwork to *** with different dates and figures on the sales receipt and the paperwork they had to provide to pay sales tax from. They sent it to the state all wrong first-the state sent it all back with a letter of all the things they had wrong and had to fix-They then sent it to me to go fix it-with the wrong figures and dates the second time! After I spent 3.5 hours in line at the license bureau, standing outside IN *** AND COLD- I had to call them AGAIN to tell *** the correct figures to put on what paperwork so I could pay sales tax! Now you would think a dealership out of state would AT *** LEAST be smart enough to call the other state to see what the procedure is and the cost is to achieve this task by mail. IT OK 5 months! AND ***Y OK 3 *** SEND *** AND PROPER PAPERWORK *** PAY TAXES AND *** MY ***. *** kept blaming *** for the delay-but if you do not put correct dates and figures on the paperwork-that is not due to covid-that is due to poor training, ineptitude, not caring, and plain laziness in not even verifying accuracy of these documents-especially after the 2nd and 3rd time!THIS PLACE IS A ***! *** ONE WANTED *** HELP-***Y PASSED *** BUCK-*** MANAGER *** WOULDN'T EVEN *** MY CALLS *** DISCUSS ***. He was seldom there when I asked for him-it took me calling *** 3 times before he finally answered my call. Then he would never take my call again. The only person in the whole place who even was polite and professional was the receptionist who answered the phone-I believe her name was ***. She listened to my complaint (*** up on me when I was upset after standing outside in the snow and cold 3.5 hours only to find she *** up the paperwork-AGAIN!)I would expect this from a shady fly by night car dealership-I guess the size of the dealership does not matter-shady is shady-unprofessional is unprofessional, and *** customer service is no customer service.This is what you can expect from this dealership. It would be different if I had had *** except the RECEPTIONIST who cared or would even talk to me or tried to fix this issue-unreturned phone calls and messages not tended to is what you can expect here. FINALLY the used car manager seen to my paperwork-after I told them what to do and which contract figures to use! ***-just ***!ONCE ***Y GET *** MONEY-***Y DO T ***E ABOUT *** CUSMERBUYER BEWARE!"

Please excuse this lengthy message, but it's about time these businesses are called out for their hypocrisy. I purchased a 2020 Kia *** a year ago in October from Napleton *** located at ***. About a month or so ago, my sister and I were sitting in the drive-through of *** waiting to pick up my mothers prescription. While sitting there, my car started bouncing up and down and making strange noises. Finding this odd, I turned the car off and turned it on again. Once again the bouncing and noise started up. A few days later, the car began dragging as if it was going to stop. So, I called the dealership to schedule an appointment for them to look at the car. The earliest date they could give me was Wednesday, November 3rd, so I took it.Unfortunately, on Friday, October 22nd while heading home, the engine light appeared and the car started dragging again. This time it did stop and wouldnt start back up. After contacting roadside service, I was informed that the wait was 93 minutes before someone would arrive to tow my car to the dealership.I had to call my friend, *** to pick me up since passengers cant ride in the car due to COVID. A little more than an hour and a half later, the tow truck finally arrived. The following morning I received a call from the manager asking what was wrong with the car. So, I explained everything and he said he would check it out. A few hours later I received a call saying they couldnt find anything wrong with the car since the engine light wasnt showing. A few hours later I received another call saying they drove the car for 4 miles with no issues.The bottom line is I eventually had to get my car since they couldnt find anything wrong with it. Less than a week later it began dragging and pulling again. Fast forward to Friday, November 5th, and the engine light comes on again. Worried that I would be stranded, I drove the car straight home and parked it in the garage. However, I called to speak with a manager to let them know the same issue was happening again. The following morning I received a call from the site manager inquiring about my call. After explaining what happened, we decided that I would bring the car in on the afternoon of November 10th. However, on Sunday morning, November 7th, I was making a grocery run, and on my way back; not only did the engine light come on but the battery and oil light did as well. To prove that I wasnt making anything up, I grabbed my phone and took pictures to prove that I wasnt hallucinating. Fed up with the fact that theyd sold me a lemon, I went to the dealership the following morning (11/8) to get this issue cleared up once and for all. I was directed to the service manager, ***, who informed me that he had too many obligations to work on my car and had no idea when he could get to it. Needless to say, I walked out. After doing some research, I discovered the cheapest rate for a one-week car rental was at least $500, which is more than my monthly note. Considering neither the dealership nor my insurance company would reimburse me, theres no way I was going that route, especially when they still expect me to make a car payment, even when they know my situation.Then an all too accommodating salesman was too happy to offer me a trade. Once they realized that my car was *** dollars underwater, I was informed that I would have to pay upwards of 600 dollars per month for a new car because the *** dollars would be added to the sales price of a new car. Once he realized that wasnt going to happen, his accommodating attitude turned to one of annoyance and therefore wanted nothing more to do with me.Before leaving, I called Kias consumer line to let them know about my disappointment, frustration, and dismay at how Id been treated. Not to mention that Ive been a customer of that location since 2011 and have purchased 5count it, 5 cars from them. A Kia *** 3 Kia *** and now a Kia ***. To be cast aside like trash has proven that loyalty means nothing to these companies. Its a What have you done for me lately world for these businesses, and I refuse to let them get away with it. They sold me a lemon and I will not stop until a satisfactory resolution and termination of this relationship has met its end.Sincerely yours, Never again

On Jan 6 2021 I had been in contact with the dealership regarding stock #H1611A. I first reached out to confirm the vehicle was still on the lot and besides tax,title and license, what other fees were added to the price, in which I was told they add a 199.00 document fee and yes the vehicle was available. I scheduled a test drive for later in the day. I was dealing with Will, he got me set up for a test drive. I have driven several other of these vehicles and knew I liked them already it was just about finding the right one, which after the drive and seeing the vehicle, I knew I had found the right one. I already had/have a preapproval from a bank that I've used to purchase vehicles with before, which I let them know that prior to me arriving. I am an informed buyer and I let Will know that according to KBB they had the vehicle overpriced by about 600.00. I let him know that if they could get that price in the KBB suggested range we would be good to go. Doing the normal salesman thing he goes to see his "manager" comes back and tells me that KBB is not accurate, they do not know anything about buying and selling vehicles because they do not buy or sale vehicles. He brought me back this sheet from some other vehicle appraisal place (something I'd never heard of before) and told me they were actually below what they should be selling it for. Ok. Whatever, 600.00 isn't a deal breaker although now I feel that he is being kind of slimy. Now with this non KBB sheet he also brings me a sheet showing me my payment for 48 months with 20% down, which was about double the amount I am looking to pay, so I stated, well we already have our financing and this is the amount we are putting down. He again disappears, comes back and tells me that my #s that my chosen lender aren't accurate, they don't account for taxes, fees, etc, in which I had to again correct him and state yes they do, and I had to show him, again my letter with all of the information (mind you, I've used them before and I know what they pre approve has come back nearly on the dot each time I have used them). Again he disappears comes back and states that he just wanted me to know that he cant "certify" the vehicle because he isn't a Hyundai dealer (the Hyundai dealer is their sister lot next door, which is where he had to go get the car from when I arrived for my test drive). I said well the fact that it is listed as a CPO online is one of the main reasons I came to see it, so do I need to go next door? He replied yes and that he had to go tell his manager. HE comes back again and said ok we can head on over but I just want you to know before we get over there that the price listed doesn't include the certification. I said what? I said the car is advertised as CPO, there's a giant sticker on the car that says Hyundai certified and when I asked this morning what fees would be added to the vehicle I was told a 199.00 document fee. I said that seems like false advertising to me, in which he agreed. I said well if they have to lower the price, then to add the fee for the certification we are fine, but I was told the price ahead of time and if you wont honor that we will leave. So yet again he disappears and come back with a woman that is supposedly from next door at Napleton Hyundai, it was clear from the beginning she wasn't interested in selling us this vehicle as when she was walking up she stated that she "didn't want to waste our time, and that the fee must be charged". I again explained to her that the car is advertised as CPO, the sticker saying such is on the car with the price, and besides tax, title and license the 199.00 document fee was all that was to be added. She stated that I was given wrong information and she would take my concerns to her manager and asked if there was anything else should could help with. To which we replied, no thank you and we left. My husband is a sales manager for a Fortune 500 company and told me on the way home that if any of his sales associates treated this potential customers that way, they would need to look for another job because sales/customer service/satisfaction is clearly not the right job for them. The way that Will and this mystery woman from next door handled our potential business is why people dread going to car dealership. False advertising and just being slimy and honestly acting criminal, especially during a pandemic is beyond shameful. I will never again even look at a vehicle from any Napleton lot, anywhere.

I purchased a 2017 Chevy Malibu LT back on (February 10th) of this year. The day after I have notice that they're was a thumping noise in the drivers rear tire. So I called the dealership and spoke with the salesmen and told him the problem I was having with my vehicle. He stated it was because the vehicle hasn't moved for sometime it should stop once I keep driving. I told him I don't know much about cars but I know a cars should never ever make this noise! He told me give it a few days and call back if it haven't stopped. So I did, I called back on the (14th of February) and at the time my salesman was not there and they did not know when he would be back. So I gave it about a week and called back and at this time the Corna Virus has surfaced in Illinois and things were starting to get rocky in the Care giver field which is were I work, so I couldn't bring my car in for three months. But I have called them to try and speak to someone in the service department. I was told by one of the advisers to bring my car in on (June 1) to be checked out. That day that I have arrived the advisor was a young guy and was also rude and lacked customer service skills! He Told me ("we can't help you, we do not work on chevy cars here") and then walked away from me like we were done talking. I see he was not the person that I need to speak with, So I spoke with the service manger. He told me that it is a Chevy vehicle and he is not sure of was causing the issue. He asked me if we can go on a ride to see if he can hear the thumping sound. We went on a ride and he heard the same thumping sound that I was describing to him and the other advisor. I realize you can barely hear the noise when two or more people are in the vehicle when driving. We arrived back at the dealership from our ride and he told me "(vehicles that are not Honda vehicles and are used get sent out for inspection and if their is something minor that need to be fixed on the vehicle the Dealership manger will get it sent out to get fixed and then bring it back to sell") Then he suggested that I take my vehicle to General Motors or Chevrolet to have them check it out. Because their was nothing that Ed Napleton Oak Lawn could do. So I have took my car to General Motors near my home and they told me they think is it the shocks. Next I took my car over to Chevrolet near my home and they wanted to charge me over $300 to even look at my car. So I took it back to my trusted mechanic and replaced the shocks like General Motors said and my mechanic looked at me and said ("we don't think its the shocks")I exhausted and asked them to just change them please, and that did not help the noise was still there . So the next day I called Ed Napleton Oak Lawn and told the Service Manager that I have done all that you told me and the problem is still here, and I demand that something will be done about this. He told me "( We just hired a new mechanic and he works on all vehicles he can look at your car for you! Bring it in on this day") which I did and they have kept me there for 6 hours before any has came out to tell me anything. Out comes the new mechanic and he told me ("i think it is the drivers rear suspension unit and we are going to order you a new one, we're are going to put the tire back on and you are all good to go, we will call you when it is in") . And just walked away like that. Days turned into weeks and I haven't received not one phone call with a signal update with information on the part that was ordered. So on one day I just got tired of waiting and I called the Dealership and was hung up on by the young advisor and then by his other coworker who seemed to not be having a good day. I have gave it a rest and then called back asking to speak to the someone else and the gentlemen that I spoke with told me "( I don't see anything order for you") and then gave me an attitude and hung up on me. Called back again and spoke with the Service manger and told that their was apart order for me, he just don't know when it will get to the dealership. So I have not choice but to wait. So in that time I took my car to Meineke and let them inspect the drivers rear tire and I was told there was nothing wrong with the Knuckle suspension unit. Ed Napleton Oak Lawn was going to have me pay for a part that I did not even need. What I would like to see happen? I would like to get my money back for my trade in and also get my money back spent on the shocks that I was told that I needed, and last be placed in a different vehicle at another dealership because Ed Napleton Oaklawn does not car about me as a customer!

This is the worst car buying experience I have EVER had. It started off great, bought a vehicle on May 28th, sales person was great! Went to finance and signed papers, specifically told finance I did NOT want anything additional, no Gap, no GPS, no Extended Warranty, nothing... all good right... NOPE!I am home looking at my paperwork and I notice the finance person charged me an additional $129 for a GPS service warranty that I clearly said no too. I had to go back into Napleton and request my money back, with interest. The finance person on the down low paid me cash through Venmo and said it was late, must have been a mistake. NOOOOO, not a mistake, how about shady finance deals.Then on top of that, I drove the Jeep for a week or two and had some issues. Called and called and called, and I say that because no one ever answers the phones. Finally get in touch with someone and they tell me we will have your sales person reach out to you. Why would sales call me about the service issues I am currently having, but okay at least someone is going to call me right... So I get in touch with my salesperson on June 25th explain the issues and set up an appointment for June 29th. Well the issues kept happening and I did not feel safe driving the vehicle so I text the sales person this information and I called and called and called and the sales person talked to the manager and figured out a loaner for me to have till they would be able to look at the vehicle the next week when my appt. was scheduled for. When I got to the dealership to drop off my jeep, I was put in a loaner that had no gas and was dirty and the sales person said, "if you could put gas in it I will just venmo you". So I drive the loaner for a week or so with no calls, I text my sales person asking for an update since by appt. was the 29th and I was told they are doing diagnostics on it and that takes a long time. Okay I will go with that even though I clearly am not stupid. So I go up to Napleton on the 30th (next evening) because again, no one ever answers calls. I talk to the service advisor who tells me that it has not even been looked at, they are 4 weeks out. Now I am really aggravated, the sales person told me they were doing diagnostics but the advisor is now telling me they have not even looked at it. I left and the next morning I text the sales person and explain my frustration and that I can not do this any longer, this is a brand new vehicle I have had less then a month and I would like to just give it back. That's when the manager and the service advisor called me. They explained they would look at my car first thing the next day and call me with an update. The next day I did get a call from the service advisor explaining the stereo has a glitch and they will have to get me a new one ordered from Chrysler. There seems to be no other issues they could find and I could get my vehicle back while they were waiting on the stereo. So I went and got my jeep. A few weeks went by and every time I called I was unable to reach anyone so I stopped by Napleton one afternoon to ask about the stereo and was told that everything was on back order it would be a while. I called on the 2nd of August and reached someone who said service was not answering but I was able to leave a message for them, which I did.An employee called me back that same day but I missed her call and she left a message that the stereo is in (why am I just now finding this out) but they don't have loaners, however they will Uber me if I am okay with that but she needed me to call her back to set up arrangements. I called her back and left a message that same day asking for another return call and heard nothing back. Called again over the next few days unable to get in touch with anyone. Finally on the 9th of August I get a hold of the employee and explain I was calling her back regarding my stereo that is in. She wants to know if I have dropped the vehicle off? WHAT ? My answer was you called me and said you had no loaners you would have to talk to me about it and I have left messages for you and you have never called me back? Her answer "I was out at a funeral"... well guess what, not my problem, if you are out you should have a back up. After a week of no calls I do not accept that answer. She set up my appointment, was rude during the entire process and I ended the call not really sure if I have a loaner, how long this will take to get my vehicle fixed or anything else. I am beyond frustrated with this place, I will never buy anything from them EVER. It's horrible and they do nothing to even try to compensate for the mistakes they have clearly made through the process.

This is the WORST dealership. I turned in my lease in March 3 weeks before COVID started. I got regretfully got into another lease with a newer vehicle. The first issue I had is I received a bill a month later for the Kia I traded in so I called Kia Finance and asked what's going on. I was told Napleton of Fishers never grounded my vehicle meaning no one at that store inspected my lease return and notified Kia Finance. So, I called the dealership and and left a message with the receptionist about my issue and of course no one called me back. I called the next day and spoke to Marvin who said Harrison is the one who grounds the car and he will call me later that afternoon when he gets in.No call back again. I called later that afternoon at the time Marvin told me Harrison will be in and was told Harrison wasn't in yet. I called back again the next day and spoke to Matt who told me everything was taken care of. I asked Matt will I receive a bill for the vehicle since Kia Finance will send a final bill to me. Matt told me if I receive a bill to bring it in and he will take care of it. I just received my final bill in July and I owed $1500.00. I was shocked. I called Kia Finance Collection dept and asked why and was told by Howard that I still had 2 months worth of lease payments due and my excessive millage fee and a $400 trade in fee. I got the trade in fee removed because I am (was) a loyal Kia customer. I called the dealership on 7/24 the day I received my final bill and spoke to the receptionist and was told someone from finance will call me back. I called again when no one did and spoke to George who I found out later was nobody but a salesman and he told me he will call me back when he finds out what's going on. Of course he didn't. I called later that night leaving a message for George. On 7/24 I left 4 messages one being for the sales manager Mike ***t to call me so I can resolve this. Mike never called, no one did. Monday the 27th I decided to go in to the dealership and spoke with Christine the Finance Director ther, explained everything and the lack of phone calls being returned and she told me she will submit the request to pay off the remaining lease amount which was $700.00. I asked about the rest which was the excessive millage totaling about $315.00. I explained that in April Matt who still works at the dealership said if I have a bill to bring it in. I said here it is all $1500.00 of it. She said she first needs to contact the district manager for approval and said she or Matt will call me later that day or the next day, What do you know no one called me back. I spoke to Christine by phone (after leaving 2 messages with no call back) again on 7/29 and she told me that she realized the district manager wont be able to authorize that. What?!? but you told me he can. She said she was as we speak emailing the GM named Jody and he will be the only one to approve it and to tell him to approve the millage fee and to contact me to discuss it. What do you know again NO ONE called me. The GM Jody never called. I emailed Jody on Friday 7/31 and told him the situation and to call me. Never did. So today Monday 8/3 I have left 2 messages now for Christine whom I verified with the receptionist that she is working today and haven't heard anything. To make matters worse and more money I have had to pay. When I traded in my lease and got into my new lease, the salesman or finance never put on my contract that I traded n a vehicle. I went to Indiana BMV and I had to pay over $500.00 to get my tags since my other traded in lease wasn't on my contract and my tags for that vehicle were due in July I never received any credit from March to July. Incompetent to say the lease these salesmen are and shows they only care about the sale. These people are the worst. All they care about is the sale and NOT their customers. If you have any issues they will not call you back and I think they hope that I will go away which they have no idea that I will fight this. Christine did tell me that Matt has had an issue before telling customers if they receive a bill to bring it in and he will take care of it. The only way you actually talk to someone is if you walk into the dealership. This is difficult for me because they are on the other side of town I never go on. I will however keep trying to get the money they owe me for my bill. DO NOT GO TO NAPLETON KIA IN FISHERS INDIANA. They make false promises and lie to you in order to get your business. Take your hard earned money somewhere else. These people will rip you off! One final thing I just called the number on this site Napleton Group. I was told there is no corporate office to complain to LOL. I left a message with a Deanna at this Napleton Group lets see if she will call me back. I have no faith in that she will. I think Napleton in general is shady.

My husband inquired about a '20 Kia Telluride that had been leased in 2019 (white exterior/black interior) with roughly 8400 miles at the Napleton Kia in Fishers, IN. He spoke to Klaryssa on the phone around 9AM. He called 12:30n CST and said we'd be there 3:30p EST. Klaryssa introduced us to Carlos. We took the vehicle for a drive without him. We immediately noticed yellow paint smeared on back passenger door and bumper (as if someone hit something). Radio, AC worked, but there were broken/missing pieces, dirty windows & interior, trash, pet fur, but more noticeably, the glove compartment had mens cologne, masks, fast food receipts stemming from 2/25 (it was 3/5), papers from a child's after school program, open bag of peanuts, basically what you would find if it was someones personal vehicle. The mileage was 1k miles over what their website said. We told Carlos and he brought out the GM (I forgot his name, but started with an R.) He said he was embarrassed and it was bad business. Showing his disgust, the GM started throwing F bombs and talking rudely about the employee who was taking the vehicle and using it for his own personal use. We were upset as they had ample time to clean and prepare the vehicle, but GM said he would offer us an AMAZING deal so we stayed. He assured us the paint could be buffed out. The vehicle went to detailing. Carlos wanted us in a private room to talk, but we declined. 45 min later, the vehicle was ready. The only difference was the glove compartment was cleaned and trash picked up. Other than that, the same. I asked Carlos about the '21 Telluride we saw on the lot when we arrived. Our attention drew to the MSRP which was the same as the '20. The wrapping was still on the head seats as well as other parts of the vehicle. I jokingly asked what the catch was. He said it was because its FWD, but we should buy the newer vehicle and there's no catch. He suggested a test drive. We did. Bluetooth/radio/AC/ everything looked great. Inside, Brian presented #'s for each vehicle. They were disgustingly off. They upped the '21 by $10k because it was a sought after vehicle and were hard to come by. We had heard of this but this wasn't told to us upfront only hours later when we were presented with papers. I told Brian to go back and give us the amazing deal the GM promised. He came back an hour later offering us a $700 check that we could take somewhere to fix the passenger door and bumper where the yellow damage was- we'd have to cover the rest. I laughed & told my husband we're being played and should leave. They asked to rework a few numbers, I agreed. When they came back, I noticed Brian had an airpod in his ear. I told them I wanted to talk to my husband privately. I observed Brian removing the airpod when they left. Hmm. Hour later, they said they would give us what we wanted for the '21 if we gave them a 5 star review. Nathaniel, finance. In walks Brian with his one airpod in and sits down. I thought it was odd as no salesman had ever sat-in during this process. I noticed the plan we wanted had half-synthetic oil checked off. He made a few calls and said you're right, we'll change it. Nathaniel asked us for the key to look under the hood. During this time, I so happen to look up the reviews of this place (shame on us for not looking earlier). I decided to talk about the reviews and how fees were being thrown in there unbeknownst to the customer. Nathaniel must have not heard me correctly and started to say "we would never do this. As you can see, other dealerships are throwing in fees." I cut him off and said, "No, those are reviews about YOUR dealership." He didn't reply. 30 min later, we take a break to look at the vehicle more. Nathaniel came to us and said "come tomorrow and finish the deal- the vehicle will be here all day." (He's saying this about a vehicle they upped the price $10k because it was hard to come by and "flying off the lot.") We said no. Nathaniel said "okay, let's go sign some papers." Nonchalantly, he asked us for the key again. That raised our eyebrow. He said he needed to check the shipping mode. My husband said the radio worked and we drove it. We go back into his office and in walks Nathaniel w/o Brian, sits down and tells us the shipping mode is ON at 79%. We can buy it, but cannot take it home because it's too late to inspect it. We lost it. It was 9:30pm and we wasted 3 hrs on a vehicle. Why we were able to test drive and discuss #'s about a vehicle for 3 hrs only to be told it wasn't fully inspected and cannot take home is beyond me. Make your own assumptions about this as we've made ours. We're glad we didn't buy from them, but wow, what a waste of time! Left 12PM and came home 12AM. Worth noting, we called the numbers on the business cards instead of the number they keep posting on every review to "discuss our experience." All claimed we had the wrong number/person.

Here is my all too common experience with the Lansing Napleton location. Absolutely horrible customer service. I dropped my jeep off Thursday October 21 for service on my air bag suspension. Was told they'd call me the next day to let me know what is going on. I asked about a loaner, which they've always given me in the past, and they said they're low on cars and there's a long wait list for them. I left and received an automated message saying to contact this number with any concerns or questions and to ask for ***. The next day came and there was no call but figured it wasn't a problem since I was out of town till Sunday.I called Monday October 25th at 915 am and was told they'd call me back to let me know what was going on. I called back several hours later but the phone just rang and rang once I was transferred to service. I tried messaging the number they gave but received no response. At about 7 pm I went there and spoke to someone who said they had lost my keys. This was now the first time I was hearing about this after my car had been there for 5 days. She said she'd look for them the next morning and give me a call. I never received a call the next day so I tried contacting them. I received a call back saying *** would be contacting me in regards to the loaner. I waited but never received a phone call so I called around 430. The phone rang and rang and was forwarded to 3 different people who couldn't help. I texted the number but received no response. The next day I went in and spoke with someone. I asked for *** who was the person who had sent me the original text because as far as I knew he was the service technician I was supposed to be speaking with. The employee I spoke to pointed at someone and said that's ***. I went to speak with *** as he was passing me and asked if he's ***. He mumbled something, walked past me and threw his arms up in the air in front of the other employee. I went back to the first employee, who witnessed this, and I said, "well *** just threw his arms up and mumbled something, so now what?" He helped me for a bit and was able to get *** back. *** eventually helped me and was able to provide me with a loaner. He said they're waiting on the approval of the after market warranty company and would keep me informed. After a day or 2 I called back and spoke with *** who told me he's still waiting. I told him that I was going out of town November 2 through the 11th and if the car can be done before that it would be beneficial to us both. He said he can't make promises but would try. Nov 2nd came and nothing so I went on my trip. I tried to call a couple of times while on my trip because I remembered that my fob would work intermittently. Ive tried changing the battery and used different fobs but the problem persisted so I figured they could look at this too but was never able to get a hold of anyone. I didn't receive 1 phone call or text till November 10th saying that my car is ready and that tomorrow, the 11th, I would be responsible for paying for the loaner after that. I felt this was unacceptable and texted him that he knew I was going out of town and I still needed my fob serviced. He did not reply. I came back from out of town late the next day so I went in on November 12. I picked up my vehicle and paid $100 for the warranty and luckily they didn't charge me for the loaner. I live 10 min away and about half way I noticed that my air suspension was not inflating. The light indicated that it was trying to inflate but wasn't doing so. I also noticed that the vehicle was now riding crooked due to the one deflated airbag. I brought it back and spoke with ***. I asked if I could have my loaner back so I could drop my jeep back off. He said that it would be best to come back next week since it won't be looked at till Monday anyways and the after market company will only authorize 5 days for the loaner. I told him I work 16 hours on Monday and will bring it back Tuesday. I also asked if he'd have a car for me to take on Tuesday and *** stated that I would and he'd take one off the lot for me if he had to.I came back Tuesday Nov 16th and was informed by *** that there were still no vehicles even after being assured I'd get one. He tried talking to his manager and tried other tactics but was unable to locate a car to loan to me. He said that if I bring my Jeep back Thursday Nov *** the morning that someone would look at it and hopefully able to fix it that day. Foolishly I agreed. Today is now Thursday Nov 18 and I dropped it off at 615 am. It is now 645 pm and I have not heard from anyone. I called, asked for service and the phone rang for 4 and a half minutes. I called back twice and received voice-mail twice. Im writing this as the phone continues to ring and just got hung up on. Not sure what is going on over there but this must be a Napleton thing because I've never experienced this anywhere else. I've even heard numerous employees state how ill prepared they are there and how 10 out of 12 of the service technicians are planning on leaving in the coming months. None of this would ever have been an issue if they loaned me a vehicle like they promised. So now I'm trapped at work and forced to take an uber back home. Stay tuned for updates. "Second to none since ***" my a

Good evening,RE: Napleton Automotive Group. I know they have their lies to combat this just like they have done with other customer complaints- But the facts are facts. Below is what I sent to the *** Exists in your state and I have searched and I havent seen where much has been reported about their predatory sales tactics in your paper. To advertise one price and then increase the price by over $5000 is more than an integrity issue.I am writing with the hopes that your journalist can highlight this crime. I know they may be a big sponsor for you but they are also preying on the innocent and disadvantage.I thought I was crazy but then I realize they have an amazing PR machine from their rapid response on Complaintsboard.com. The complaints are consistent for the few that even bother to complain. Napleton group response is fast and furious and as such has a psuedo good rating from Complaintsboard.com.This tells me that the Complaintsboard.com in itself is flawed rating the business as A+ while customers rate them 1.14/5 and that is only because there is not an option for 0!Web link - 227 reviews and mine should make 228.Napleton Automotive Group | *** | complaintsboard.com Profile (***)With that as the backdrop, I ma in the market for a car and found one on *** and it was also listed on *** The price had recently dropped and was competitive. I started calling the dealership to get a purchase agreement to take to my bank to get the loan and go get the car. I contacted the branch in *** several times and when I was not hung up on I was told twice I would have to come in for the sales agreement.I called and email the headquarters and a Man by the name of X- Sales *** called me back and talked for 10 minutes not stop, telling me a bout the napelton advantage and things they do to the car and that the car was $6000+ below car guru value because of all these things they added. He said there was a disclaimer/addendum on the website stating that the vehicles are more. After he unwind I said what is the cash price for the vehicle. He said it would be about $3000 more. I said ok please send me the cash price. He promised he would and also text so that I have his sell number. About 45 minutes later he texted.I will add the thread below for you to see. The vehicle with an internet Price of $33,878 was now $41,977.60. ( I cant add screen shots on Complaintsboard.com) I have asked for the addendum/disclaimer on the website explaining the above bit with no luck so far. I dont know the laws/rules in *** or wherever that govern car sales. But this is awful to allow this to continue. I have copied screen shots of the texting between the Sales *** and myself.Thanks in advance if you are able to allocate resources to investigate thisHere is the transcript of the text messages:***, this is X at Napleton's ***. I spoke to you earlier about the *** XC 60.I wanted to send you my cell phone *** X- thanks texting. I still havent found your addendum on your website so please tell me where that is and also I still dont have final price of the car.Mr X: Let me send you the final price nowME: And the addendum on your website that explains that too- Thanks againThat is what I see(*** shots of website with price and sent to him incase they decide to change the price)Mr X: Im with one manager, who works for the numbers hes working three deals. *** forgot about you just waiting for him to run the numbers for me what is your ***? I need to make sure what the company is and that its not *** county.ME: The company?Mr X: Does that mean that it's going to need company name what's the *** to the company if it is? ME: I thought you were the manager?MR X:Yes I am one of the managers, but I don't do the financing.ME: 46062Mr: XThank you so much (ME- Spell wrongMr X: Thank you so much (Me spell correctly)*** county, ***MR X: If the customer that put ***,000 deposit on the *** this morning so he could bring back the check from his credit union to see if it beats his approval here contracted w/ our finance institution for some reason falls through My used car director said we could sell it to you for a total of $41,977.60 OTD.ME: That is awesome and what is his name?ME: You - *** to finance manager to used car director. That is a nice chain MR X: Im sure after what he can let me sell the car for you to have the finance manager do the numbers is that strange?MR X: I have to see what the used car director will let me sell the vehicle to you and have the finance manager do the numbers is that strange?MR X: First text got butchered by spell check*MR X: Congratulations on the deal you found for less, let me know if it falls through or if the vehicle sells. I hope its the same year and mileage. I apologize for the delay with our internet departments call center & ours selling this morning. Have a good night ME.ME: Congrats on the deal? Your organization is a predator MR X: That hurts, Im sorry you feel that way. Its a first come first serve business and this customer was here at the store at 9am today working a deal for 8 hours. I would of loved to earn your business and make this right.MR X: Have a goodnight, if something falls through you will be the first to know If you want to be notified.ME: Still didnt get your addendum /disclaimer from your website and feel free to send me your email address and I will be happy to copy you on my email"

My Elantra 2017 has been at Napletons Auto Park of Urbana since January 14th 2022 for a broken timing chain and damaged cylinders. The service representative I've been working with has been my point of contact. On January 18th, I was informed of the diagnosis. I provided details on the extended warranty and was told they would seek pre-approval before commencing repairs. By February 1st, the service rep reported difficulty contacting the warranty company, having been on hold often and left messages without a response. On March 10th, the rep revealed that the warranty company claimed I had no active contract on my vehicle. I reached out to the dealership where I bought the car, Courtesy Motors. Their service rep coordinated with Napletons to help with pre-approval and even initiated a claim, supplying Napletons with the claim number. Despite these efforts, communication with the warranty provider remained elusive. By May 10th, I considered towing the car to Courtesy Motors, but was advised that Napletons had the necessary specialized tools for the repair. Courtesy Motors decided to contact the warranty company themselves and arrange for Napletons to handle the work, needing only a repair estimate from them. On July 13th, I spoke with the service department's manager, who acknowledged multiple discussions with the rep about my car. An earlier attempt to send the estimate to Courtesy Motors had failed due to a technical glitch, resulting in data loss. Since August 11th, 2022, I've been awaiting the reissued estimate that was supposedly completed to be sent via email.

We began working with Napleton dealership in fall 2021. On February 7, 2022, we placed a $1000 deposit on a vehicle and were told it would take 2-3 months and they would contact us when it was in. In early June, we saw our vehicle for sale on their website, so we contacted them and were informed we could come in the following week to pick it up. On June 8, 2022, we completed our transaction, but not without the dealership attempting to manipulate the transaction. We made it clear that our top priority was the lowest interest rate, and we'd put more money down if needed to achieve it, as they advertised a certain percentage. We repeatedly asked about our interest rate and were told we could discuss it in finance. In finance, we found they had finalized paperwork with a higher interest rate. I stated we'd walk away from the deal at that rate, which led to the finance manager asking if we could put more money down. We put another $1,000 down and secured the advertised rate. They said titling paperwork would take a certain number of days. After 3 weeks with no paperwork, we contacted them and were told of delays. By early August, we contacted them again and finally got our title, which they had not informed us was ready. When we went to license our vehicle, we were charged a $50 late fee. I contacted the manager on August 11, 2022, and was promised a refund by the sales manager. After 3 weeks and no refund, I contacted them again and was told a check was being cut immediately and asked if I wanted it mailed or to pick it up. I chose mail. By October 30, 2022, after not receiving the check, I contacted Napleton again, and as of November 14, 2022, there has been no contact from Napleton.

We bought a certified pre-owned Acura MDX at Ed's dealership on October 29, 2022. We also paid for an extended warranty. We received our AcuraCare card and information packet in the first week of December 2022. On December 14, 2022, we contacted AcuraCare customer service to clarify our warranty coverages and discovered that our MDX was registered under a different name and address. We reached out to the finance staff at Ed's dealership, and they assured us they would resolve the issue. By the end of the day, they emailed us an Application for Coverage, indicating that they had registered our contract but it would take about 10 days to be processed in the system. I have been in touch with AcuraCare to check if the process has been completed. As of January 19, 2023, our car still had no warranty coverage according to AcuraCare's records. AcuraCare even reached out to the dealership via email on December 19, 2022, to assist with the process, but they have not received a response. I have called, emailed, and texted the dealership multiple times in December and January. AcuraCare has advised me to contact the general manager directly, but that has proven difficult as we are a 4-hour drive from the dealership. We are seeking some consideration and questioning the lengthy and complex process of registering a vehicle warranty with AcuraCare. Having a warranty, whether certified or extended, is supposed to provide peace of mind, but we have had none since discovering we have no coverage. What if we were to have an accident? Must that happen before we receive what we have paid for? I do not want to think about how we were misinformed about the warranty coverage during the sale. We also learned about a 60-day cancellation policy for the extended warranty. We are not trying to receive anything we haven't paid for. This situation is becoming excessively time-consuming and frustrating. We are simply asking for the peace of mind that comes with the well-known AcuraCare plan and the protection that was promised to us. We request the actual AcuraCare coverage we paid for.

I dropped off my vehicle on Tuesday, November 22 so that they can check my vehicle because the transmission was skipping. On Friday, November 25th, I reached out to the Service Advisor, *** to get an update and he informed me that the part has been ordered. On Monday, November 28th, I followed up with *** and he informed me that it would be a few days for the partner to arrive. After several times of reaching out, I finally received and update from *** on December 5th informing me the part for my vehicle would arrive Dec. 19th. On December 19th, when I reached out to the ***, he informed me that the new date for the part to arrive will be December 26th. At this point, I had already paid for a rental from enterprise that I couldn't extend. I had to beg for *** and his team to provide me with a courtesy car while I wait for the part to arrive. I was able to pick up the courtesy car on the 20th but only for 15 days. According to the last update, I only needed the courtesy car for 6 days. On Dec. 26 when I reached out to ***, he informed me that now the part would arrive on January 9th but that I needed to return the courtesy car on January 3rd, once again leaving me without transportation. At that time I asked to speak with his manager for which he informed me that they were both on the phone listening, *** and ***. They informed me that it was not there responsibility to provide me with transportation and that the courtesy car will not be extended without me paying the rental amount. On January 3rd, when I dropped off the courtesy car, I once again asked for an update, *** informed me that the new date for the part to arrive would be Sunday, January 15th. After several times of trying to reach ***, I decided to call the dealership directly, *** informed me that new arrival date for the part is January 24th. I just need my vehicle repaired and returned. I would appreciate being reimbursed for the rental expense.

On May 14, 2022, I traded my 2015 SUV in at a dealership in a city, to purchase a 2014 luxury SUV. My salesperson was helpful. I visited the dealership several times before making the purchase. I expressed some hesitancy but was reassured about the car's condition. I bought the vehicle and an extended warranty. Soon, I noticed a ticking noise in the car. I contacted the dealership about this issue. Reviewing the paperwork, I found a declined oil leak repair from the pre-purchase inspection. I felt misled as I was assured of the car's condition. I spoke with the General Manager, who acknowledged their responsibility for the repair. They provided a loaner car when I brought mine in for service. I was led to believe the repair would be handled promptly. After weeks without updates, I learned they wanted to use my warranty, which had a $500 deductible they offered to cover. I agreed, prioritizing the car's return. However, I've been without my car for 2-3 months, with no sense of urgency from the dealership to resolve the issue.

On January 8, 2022, I purchased a Tesla Model at Napleton Acura Dealership and was promised a Long Range model by the salesperson. However, upon returning home, I discovered I had been given a Standard Plus range model with less battery life. Additionally, the $500 charging cable I bought was missing, despite assurances from the salesperson that it was in the trunk. When confronted, the salesperson denied selling me the Long Range model. The dealership had offered the Long Range model at the same price as the Standard Range, $41K, which I accepted. The next day, I scheduled a meeting with the General Manager to address the issue, but upon arrival, I learned the General Manager was unavailable on Sundays. The Sales Manager who met me refused to connect me with the General Manager and threatened my employment and to call the police when I persisted. Feeling intimidated and appalled by the Sales Manager's behavior, I left. Later, at the Tesla dealership, I learned from a Tesla Sales Rep that many customers from Napleton Acura experienced similar issues, being misled about the range of the Tesla models they purchased.

I leased a new car on 08/26 at a dealership. I waited 4 days for the car to arrive from a different location. I made a generous down payment on this car since it was one that I was looking forward to using as my form of transportation. I am currently paying $238 to lease and $161 to State Farm Insurance. Some time after driving the vehicle it started having issues. The gears were not shifting correctly, it would stall, and acceleration was delayed. It was incredibly dangerous to drive in these conditions. I first received an email from the car's Bluelink system on the 1st of December in 2021. The email indicated a possible condition with the Transmission Control System of my 2021 Sonata on 12/01 at 03:37pm EST. The engine light would occasionally turn on, and I kept receiving these warnings until I took it to get checked out at the dealership. They kept my car for at least a week, provided a rental car, but the issues were not fixed. I believe they blocked future warnings that detected this issue. After the car was returned to me in the same condition, it continued having issues. I then decided to have it serviced at the dealership closer to home, which is Napleton's North at Northlake Blvd. This was on or before February 2nd, 2022. I was told they would contact me the day of to let me know if the car needed to stay overnight. I never received any updates, no call or text. I had to repeatedly reach out and ask about my car. Not once was I offered a rental. A week later, when I called for updates, I was told that an ECU was ordered and would arrive on Thursday-Friday, February 10-11. It did not arrive as expected, and I was notified only after inquiring again. Today is 02/24/2022, and my car is still not fixed. I need to be reimbursed or compensated.

Purchased a brand new Acura in August . From the moment we drove off the lot, the car had a defect -- whenever we drive on the highway / speeds of 65mph +, there is a constant clinking / popping noise. We have brought the vehicle to Ed *** on three separate occasions to be serviced, and each time they have told us "well, we're only allowed to drive 55mph so we haven't been able to recreate the issue, so sorry about your luck on your brand new vehicle." And told us to go on our way.To add to the complete unprofessionalism of the Ed *** staff: today, January 24, we took our vehicle to Ed *** to be serviced and they provided us with a loaner vehicle. When we spoke on the phone with a representative at approximately 4:30pm, he asked if we would be returning the loaner tonight because they were done servicing ours. I responded that we wouldn't be able to return it tonight because we (my wife and I) both work (and it's still during normal business hours) and have other conflicts this evening and wouldn't be able to make the 30+ minute trek to the dealership on such short notice (as we weren't anticipating a 6-hour loaner).He then explicitly accused us of "refusing to return the loaner vehicle" (indefinitely). We shut that down immediately and said neither of us are refusing to return the loaner, we're simply stating that we will return it tomorrow. That comment is absolutely disgusting. It is mind blowing that Ed ***'s solution to the issue has been "I know you spent well over $30,000 on a brand new vehicle that still has less than *** miles on it, I know that you have brought it in for servicing on three separate occasions since purchasing it (including twice within the first year), and I know that you have provided us video evidence of the issue you are having (which we requested and acknowledge the noise you are hearing is not normal), but, too bad, nothing we can do for you." Hopefully Acura steps in and corrects this issue.

I visited Ed's Auto Emporium on the evening of September 21, 2022. I was in the market for a new vehicle. I noticed a new 2023 model RV for sale and inquired about the pricing and terms for that specific vehicle. Surprisingly, the monthly lease price was quoted higher than the purchase price, which struck me as odd. I spent about half an hour discussing this with the salesman and the finance manager, but left feeling unsatisfied with their explanations. The next day, I called the dealership to check if the RV was still available. The sales representative suggested I place a deposit to reserve it and directed me to their finance department. After calling back later and being informed that all finance personnel were in a meeting, a customer service agent assured me that a $500 deposit would be fully refundable. Upon my third call, another customer service agent reiterated the refund policy. However, when I proceeded to place the deposit, the salesperson attempted to charge me $3000 instead and mentioned the vehicle couldn't be held for more than a week. I needed a few days to arrange funds for a larger down payment. That evening, after finding a similar RV at a better price with another dealer, I decided to switch dealerships. When I contacted the original dealer to request my deposit back 24 hours later, the salesperson falsely claimed the deposit was non-refundable, contradicting earlier assurances. Despite their policy of recording calls, I have yet to receive a refund.

On 1/12/23 I traded in a 2009 town and country van for a 2013 *** escape. My salesman was ***. We agreed on a price, I signed , I was taken to finance and introduced to *** (aka ***) and told he would finish the process. Every paper I signed with *** still had the original amount *** and I agreed on. On 1/15/23 I logged onto my *** account (this is who my new loan is through) and it the loan amount was about $1700 more than what we agreed on and what the paper work said I signed. I called napleton and also texted ***. My salesman *** informed me *** in finance added a gap plan for $700 and a maintenance plan for $1000, of which both were never discussed or for that matter approved by myself to be added to my loan. I called into Napleton on 1/16/23 to try to get this fixed, I spoke with *** the general manager and he assured me this doesn't happen often and things would change there. On Jan 20 *** (accounting for napleton) emailed me a copy of a check (#***) made to *** in the amount of $1700 for a refund on the gap and maintenance plans that were added by *** without my consent. I followed up with *** on 1/23/23 to see if the check had posted, it had not and they had not been informed of any issues. ( I informed *** on 1/20/23 once I felt the dealership was still being fraudulent)I emailed ***/Napleton on 1/23/23 to find out when I should expect this to post, *** emailed back letting me know it may take a week or so to keep checking my account online for updates. On 1/24/23 *** emailed me to let me know she is still waiting for the general manager to sign the *** check and that it has not even been mailed yet. I can not get anyone to do what they say, I had 2 services added to my loan without my consent and I have a text message from the salesman telling me exactly who added these services without my consent. This is not the way to get buy a car.

I bought a 2022 Kia from Napleton dealership on 10/29. At that time, I traded in my 2019 Kia, also from Napleton. During financing, I asked about canceling the additional services on the old car and was told to bring in the 'Retail Installment Contract' showing my trade-in was paid off to start my refund process. After receiving the letter, I contacted the dealership on 11/22 and was instructed to fax the letter. I confirmed the fax was received on 11/30. On 12/15, there was confusion with my paperwork, but after clarifying, I was asked to resubmit the letter and sign Napleton's Cancellation Form. I sent the form back the same day it was emailed to me. Following up on 1/3/22, I was told the refund could take up to 45 business days. It's past that time, and I haven't received my gap insurance refund. I emailed seven corporate members on 3/3/2022, and one replied, promising to forward my issue to Consumer Affairs, but I've had no further communication.

I bought a 2017 Explorer XLT from Napleton's dealership on June 26th for $27,264.99. I received recall notices and scheduled repairs at a local dealership in Mt. Vernon, ILL. Conveniently, I work there. The first repair was on June 16th, 2022, for a rear toe link. The mechanic was also to inspect the transmission but didn't. I rescheduled for June 29th, 2022. At work, I got a call asking if my car had been on fire, which I denied. The dealership found evidence of fire extinguisher chemicals corroding parts near the transmission. The transmission harness showed fire damage, among other parts. They took photos of the damage and sent them to me, noting that the transmission had been tampered with, as indicated by mismatched bolts. I contacted the salesperson at Napleton's Mid River, who passed the information to the sales manager. After hearing my story, he offered to replace the vehicle and auction the damaged one. However, the next day, the dealership manager accused me of causing the fire during my ownership and refused a refund.

I recently purchased a 2009 BMW 335I from the Napleton Chrysler Dodge-Jeep Ram dealership from a salesperson who assured us that the car was a "great car". The purchase date was 8/29/22, and my son, for whom the car was bought, took it for a short test drive. Shortly after, we noticed that at around 50MPH on uneven roads, the rear of the car swayed violently, raising safety concerns. My son attempted to contact the salesperson several days post-purchase but received no callback. I emailed the dealership on 9/6/22 to express our worries. The salesperson denied knowledge of the issue when he returned the call. On 9/8/2022, the situation worsened with the car's engine smoking severely, leaving my son stranded. The following morning, the car was towed back to the dealership. In a face-to-face meeting with the Sales Manager, I questioned the car's safety and whether it had been properly checked, but got no clear answer. I also raised an issue regarding the extended warranty coverage, which I was told did not exist. The Sales Manager offered to void the contract, acknowledging the repeat business since this was our second car purchase within a week. He confirmed the down payment details and requested a few days to process the reimbursement. Despite several follow-ups, I received no response. The car had been driven only 64 miles from the purchase mileage and was returned with that additional mileage. My contact number is [protected]-451-5214.