AutoNation
Reviews and Complaints

The service department at this dealership is a mess. The service writer Steve Johnson is a rude untruthful hot head. I make a complaint and I am some how the bad guy.. Three different times this service department has from destroying my new C7 Corvette to lying to me been a total disappointment. I got a email that said Reputation on it acknowledging my complaint to the AutoNation Corporate office and asked me to call the GM at the dealership here in Santa Clarita to discuss the complaint. I called and was transferred to a voice mail.. I left a message and never received a call back from the GM as stated in the voice message. I do not know what else I can do. the only other nearest dealership is 30 min away from my house
thanks for listening
Art Heirshberg
[protected]

I bought a used Volvo for my son. I paid full asking price with the promise that the minor part needed was going to be ordered and put on.
First time they ordered the part, half of it was installed, second time, wrong part as ordered, third time, part did not come in as expected...
Today, one month later, and on the brink of stress, we are still at square number one. I explained to the salesman and the manager that this Friday 8/19, we must leave town and my son needs to drive his car from Miami to Orlando to go back to school.
The manager promises to call me back, which doesn't happen, and the salesman has used all the excuses in the world.
I am at my wits end!

Autonation ford scottsdale has an f rating with the bbb. Let me tell you my experience and you will understand why .When i finally got a raise at work, i decided it was time to get some heat and air conditioning . I have 3 stents, triple bypass, a defibrillator and a pacemaker, i didn’t want to go another summer driving 80 miles a day with no a/c . My credit sucked from the recession and that is how i ended up with these guys . They led me to their website and told me i could pick a vehicle off there from any local autonation and they would get it and bring it up to show it to me. We saw lots of trucks on line. But with a $2500 bad credit fee (Don’t worry they add it to your loan) and 28% interest rate, most everything was cost prohibitive . The salesman i had went out of his way to find me something.. I agreed to look at 2004 dodge dakota with157, 000 miles. I was told i had to agree to purchase the vehicle before i saw it and had 4 days or 150 miles to return it if i didn’t like it . We agreed on a payment and i was off to the finance manager.

This is where i met mike, he offered me a warranty and gap insurance, he offered me 6 more months on the loan for an extra $80.00 a month plus my payment . I asked him if it had unlimited mileage, he said it was good for 18 months and my truck qualified since it had less than 172, 000 miles on it i thought it would be worth the extra money ($3000.00) in case the a/c went out, only reason i bought the truck and the warranty. I signed all the papers and expected to get copies back and had 4 days to cancel so i just minimally looked at them while signed the stack of them . But he never gave me a copies..

I drove the truck the 12 miles home and got check engine light, plug went bad, i called them and met my next friend ryan buis . Ryan is a phony as a $3.00 bill . Spouts the company line before he even thinks. He told me to fix it myself and he would pay me back . He agreed to fix, why you ask ? They had forgotten to take it through smog . I told him the back wheels had some sort of problem and the cd had grunge album shoved it and wouldn’t come out. So i got the truck back about 10 days later. Asked him about the wheels, said there was no problem, they sold the safest vehicles, ran like an old dodge truck he said .

Well i drove the truck to work the next day at 5 am in the dark, with el nino rain poring down the truck would shake violently when i took my foot off the gas . When i looked at he rear wheel it was coming off and only had 2 studs remaining and both lug-nuts were almost off . Took 8 turns to get them back on . I called mike again to see if i could get the warranty and get this fixed . Called all day left at least 3 voice mails ryan fixed it after accusing me of having some one else work on it . They put new mags on it . Why you ask, because my rim was destroyed .

I finally got the truck in good shape but the tags had run out, i was hit and run on and the nice policeman told me that my registration never had even been submitted. Seems the title was lost . I finally got my paperwork with my new tag . My warranty was for 18, 000 miles, 18 months, just the engine and transmission. I had asked for my paperwork for months . Got it 42 days after i signed it .

Fast forward to today 4 months later i 5000 miles left on a $3000.00 warranty that covers nothing. The a/c compressor went out, ryan refuse to fix it, says he giving me a deal at $900.00. The other manager tom roberts is a bigger liar and creep than ryan . I am to the hospital in the am for heart surgery and coming home in 114 degree heat with no a/c thanks to autonation ford scottsdale.