Menu
Login
I purchased a trial period of 7 days for a company called Media Crawler. At the time of signup I clicked on a box that said "disable auto-renewal".
They charged me $69.95 for the full service anyway. Now they are insisting that there is no checkbox to disable auto-renewal and will not refund my money.
I have spoken to 3 different people. They refuse to let me speak to a supervisor.
The only thing they say they will do it email "media crawler" to tell them that I want a refund. This was done once already 4 days ago on 2/11/12.
I want me $69.95 back. I am disabled and on a fixed income. This is ridiculous.
The complaint has been investigated and resolved to the customer's satisfaction.
![Web of Trust [WOT] / Mywot.com](/images/business/48-48/128542/web-of-trust-wot-mywotcom.jpg){kind=small}
Dear Customer,
Please accept our apologies for the delay in answering your complaint. We were able to find your order thanks to the screenshot you attached and it looks like the refund was approved by Media Crawler, following our emails to them, and was already issued 24 hours ago, which means that over the next 2 to 4 business days you will have the money back in your account. If there is anything else we can do for you, please let us know.
Kind regards,
Avangate Support Team
www.avangate.com.
Similar is my case also and the thing is that media crawler and avangate are refusing to pay the refund. This is a clear case of cheating.
Dear Adil Amin,
Please let us know what your order reference number is and we will take a look at the situation. According to the contract we have with Media Crawler, we are allowed to process refunds on the spot if the customer has a well established reason. Otherwise, the refund must be subject to Media Crawler's approval.
Kind regards,
Avangate Support Team
www.avangate.com.
Hello,
media-crawler have made an unauthorised charge from my account too. I have bought trial account on [protected]:43:10 but after expire, they charged me 61, 91 € from my mother's bank account. I have disabled auto renewal but they charged it anyway. My "order number" is [protected]. I need this money really back asap because they are not mine.
The same thing goes for myself, Media-Crawler was not authorized to charge $69.95 to my debit card account. I only insisted on paying for the $1.99 7-day trial period fee. I would like a refund as soon as possible, because now my account has a negative balance, and it is not my fault. Below I have attached a few pictures from my account on Avangate. Please respond to this as soon as possible - I do not want to pay for something I did not purchase in the first place. My auto renewal is disabled.
Dear quaso,
Your refund request has been authorized and a full refund will be issued on our side within the next 24 hours. The amount corresponding to your order should be back in your account by the end of this week. If you have further questions about the status of your refund, please contact us directly or reply on this thread.
Dear Jviloria5989,
Please provide us with an order reference number so that we can check the internal logs and determine an exact time when the subscription was disabled. If the error was on our side, we will immediately issue a refund.
We're looking forward to receiving a reply from you.
Best regards,
Avangate Support Team
www.avangate.com
My order reference # is [protected].
Dear Eboibe,
We have forwarded your case to the Software Publisher and we're expecting to be provided with a resolution in regards to your request within the next 1 business day. In the meantime, please contact us directly at the following email address support [at] avangate [dot] com in order to provide us with copies of the returned requests to cancel the subscription. This information will constitute a valid reason for your request to be approved.
If you require further information about the status of your request, please contact us (http://www.avangate.com/company/contact.php) or reply directly on this thread.
Best regards,
Avangate Support Team
www.avangate.com
Hi. media-crawler have made an unauthorised charge from my account too. I have bought trial account on [protected]:09:31 but after expire, they charged me 78, 701 KRW from my account . All e-mail for support service of canceling subscriptions returned. I have disabled auto renewal but they charged it anyway. My "order number" is [protected]. All this is very similar to theft. I need this money back.
Kim
Hi. media-crawler have made an unauthorised charge from my account too. I have bought trial account on 2012-03-26 but after expire, they charged me ￥69.95 from my account . All e-mail for support service of canceling subscriptions returned. I have disabled auto renewal but they do not refund my money yet. I send email to them but no replying. My order number is #[protected]. I hope my money can be back as soon as possible.
Dear Katrina Jieming,
We have already forwarded your case to the Software Publisher, as per the email you have sent us a couple of days ago, but we've just sent them another refund request and we're expecting to be provided with a resolution in regards to your request within the next 1 business day.
If you require further information about the status of your request, please contact us (http://www.avangate.com/company/contact.php) or reply directly on this thread.
Best regards,
Avangate Support Team
www.avangate.com
Dear avangate support team
i just canceled auto renewal for media-crawler trial and got the confirmation email that it was successfully canceled. would u please make sure they didn't charge for renewal..thank you very much..order no is [protected]
regards
abu hasan husin
Dear abu hasan,
We have double-checked on the status of your Media Crawler subscription and we hereby confirm it is indeed canceled. As a result, no other payment will be processed after the end of the 7-day trial period for this program.
If you require further information on this case, please let us know.
Best regards,
Avangate Support Team
www.avangate.com
Dear avangate support team
I was informed 440.35 CNY has been charged automatically by avangate media crawler just like others.
I remember clearly only trial version is selected when I pay for media crawler, while I have no impression whether
there is any option for auto renewed.
Anyway, I WON'T pay extra money for the full version.
For more details, pls see the attached screenshot which show the renew option is disabled.
Pls kindly check my order [protected], and refund me if possible.
Many thanks!
regards
abu hasan husin
Sorry, I just copy from abu hasan husin.
So pls omit "regards... :-)
Hi. media-crawler have made an unauthorised charge from my account too. I have bought trial account for 7 days on 02/04/2012, but after expire, they charged me $67.23 from my account . All e-mail for support service of canceling subscriptions returned. I have disabled auto renewal but they charged it anyway. My "order number" is [protected]. All this is very similar to theft. I need this money back.
The same thing happened to me, but it was absurd to me in desperation I ended up signing the package only $ 1.99 to download a file that was only found there, the file was not accessible and was the only time I used this application, this media Crawler, the package 7 days inspired and now has just come to my card account in the amount of U.S. $ 69.00 NEVER DO THAT! And to make everything worse than it already is not the site has a link where I can undo my signature! Can someone please solve my problem?
Hi,
I was informed 440.72 CNY has been charged automatically by avangate media crawler .
I remember clearly only trial version is selected when I pay for media crawler, while I have no impression whether
there is any option for auto renewed.
I also find that Product was renewed automatically By Avangate ！！！！
Anyway, I WON'T pay extra money for the full version.
Please kindly check my order [protected], and refund me ！！！
Also, I have contact with the bank for it.
I really need my money back!
Thanks!
Dear kiki-yunyun,
We find it at least regrettable that you're comparing this business with theft, especially since your trial payment on the www.media-crawler.com website was made by acknowledging the website's terms and conditions found here: http://www.media-crawler.com/en/tos.html We're hoping the information found at the aforementioned address will refresh your memory and clarify the circumstances in which the second payment was processed. Moreover, in regards to the claims that "All e-mail for support service of canceling subscriptions returned. I have disabled auto renewal but they charged it anyway" we're interested in receiving copies of the returned email messages along with the error logs corresponding to the returned correspondence. Please also describe how you exactly you canceled the subscription before it was actually processed so we can investigate the issue, apparently you're describing a malfunction of our platform.
We're looking forward to receiving the above required information so we can immediately investigate your complaint.
Dear wicky-zang,
As we have also mentioned in our above message addressed to kiki-yunyun, your trial payment on the www.media-crawler.com website was made by acknowledging the website's terms and conditions found here: http://www.media-crawler.com/en/tos.html
Please note that the screenshot you have attached does not reflect your individual action of canceling the recurring billing but the automated cancellation which is performed by our platform after the 440.35 CNY payment is processed. The automatic billing is canceled following this event simply because the 440.35 CNY payment represents a one-time charge for lifetime access to the Media Crawler service. Please note your account also features a history of all the actions performed on it since it was created, this should serve as record of all your individual actions taken in the account.
Having taken the above provided information into consideration, we've already forwarded your refund request to the Software Manufacturer and we're expecting to be provided with a resolution in your case within the next 24 hours, after which we will proceed accordingly. If you have further input on this situation, please contact us by using the contact details found here http://www.avangate.com/company/contact.php
Dear Hub,
Unfortunately your post does not contain an order reference number therefore we are unable to find a record of your purchase and look into it accordingly. Consequently, please contact us directly or simply reply on this thread with your order reference number so we can provide assistance. Should you decide to contact our 24/7 support service directly, please feel free to use the contact details found here: http://www.avangate.com/company/contact.php
Dear ter_ter2,
As we have also mentioned in our above message addressed to kiki-yunyun, your trial payment on the www.media-crawler.com website was made by acknowledging the website's terms and conditions found here: http://www.media-crawler.com/en/tos.html
Please note that the screenshot you have attached does not reflect your individual action of canceling the recurring billing but the automated cancellation which is performed by our platform after the 440.72 CNY payment is processed. The automatic billing is canceled following this event simply because the 440.72 CNY payment represents a one-time charge for lifetime access to the Media Crawler service. Please note your account also features a history of all the actions performed on it since it was created, this should serve as record of all your individual actions taken in the account.
Having taken the above provided information into consideration, we've already forwarded your refund request to the Software Manufacturer and we're expecting to be provided with a resolution in your case within the next 24 hours, after which we will proceed accordingly. If you have further input on this situation, please contact us by using the contact details found here http://www.avangate.com/company/contact.php
Best regards,
Avangate Support Team
www.avangate.com
Dear avangate support team,
Please check the transaction below :
- Marchant name : AVANGATE*MEDIA-CRAWLER
- Cardholder's Name: Dinh Van Vinh Phat
- Date of transaction : 05-Apr-12
- Transaction amount : USD 69.96
- Time of transaction : 09:19:02 (GMT)
I didn't get the software but you still charge from my account $69.96. I want my money back. Please kindly check my order and refund me !
Thanks
Dinh Van Vinh Phat
Dear Vinh Phat,
Your subscription has been processed according to the Software Manufacturer's terms of service to which you have complied at the time your order was placed. For your reference, the terms can be found at the following address: http://www.media-crawler.com/en/tos.html
We have forwarded your refund request to the Software Manufacturer and you will be provided with a resolution within the next 1 business day. If you happen to have further questions in regards to your purchases, please don't hesitate to contact us.
Best regards,
Avangate Support Team
www.avangate.com
Dear Vinh Phat,
This 2nd charge has been taken according to TOS you have read and
accepted to proceed with signup. TOS state that each trial is to be
extended to the Full Version with a relevant charge taken, unless
trial is cancelled within 7 days period. Thus if you didn't like the
service, you were to cancel it in due time. The trial cancellation
option and amount of the charge coming are also given in TOS. Please
be reminded that this is a onetime payment and no further charges
should occur since.
Here is the link to TOS:
http://www.media-crawler.com/en/tos.html
Also we are always ready to help our customers to resolve any issues
occurred while using our software:
http://www.media-crawler.com/en/cc.html
By following this link you will be able to contact us directly and get
replied in nearest time.
Kind regards,
Leyla Ozsen
Media Crawler Support Team
I have been asking you to CANCEL my membership and stop charging me for a week and still you charge me!
Please, STOP and cancel my membership and get me a refund!
Order Number : [protected]
Merchant Order ID : 3932761