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I agreed to a trial of software. The confirmation I received of the trial made no mention of an additional charge being made after 7 days if I failed to cancel the trial. Then, 7 days later I find a charge has been made to my credit card for software I was not happy with and did not wish to purchase. At no time was I informed that this charge would be incurred prior to the amount being deducted. I immediately contacted the company, with the order number Avangate order #[protected] yet they said I was not entitled to a refund due to a missed deadline. How is this possible when I had received no correspondence about a deadline?
I am sure that this issue can be easily and speedily resolved and look forward to this happening promptly.
The complaint has been investigated and resolved to the customer's satisfaction.
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Dear Jbhlo12,
According to the email from Media Crawler regarding your refund, they have refused to return the money due to the fact you are asked to agree to their Terms of Service (TOS) before proceeding with the sign up for the 7 day trial. Agreeing to the terms means agreeing to the fact that you will be billed for the lifetime version if you don't cancel the automatic billing option within the 7 day trial period. Here is the link to the TOS: http://www.media-crawler.com/en/tos.html
Also, in case you missed it, this is their (Media Crawler) reply to you:
"This 2nd charge has been taken according to TOS you have read and
accepted to proceed with signup. TOS state that each trial is to be
extended to the Full Version with a relevant charge taken, unless
trial is cancelled within 7 days period. Thus if you didn't like the
service, you were to cancel it in due time. The trial cancellation
option and amount of the charge coming are also given in TOS. Please
be reminded that this is a onetime payment and no further charges
should occur since. In case you need to redownload the software, you
can do that completely for free. In case you need your account details
to be reminded, you can send your request as well as address any
questions on the web service you may have."
Best regards,
Avangate Support Team
www.avangate.com
Dear Jbhlo12,
We have already replied to your complain in the "avangate.com" thread, with the address: Avangate.com — Refund
Please post any comments you might have on the above thread, or contact us by email or phone (http://www.avangate.com/company/contact.php).
Best regards,
Avangate Support Team
www.avangate.com
This correspondence tells it all:
June 20 2012
Dear Avangate,
TODAY IS WEDNESDAY 20 OF JUNE, 2012. IT IS ONE DAY BEFORE 21 OF JUNE.
AS PER YOUR CONFIRMATION MAIL 13 OF JUNE, I REMIND YOU OF WHAT YOU WROTE:
Your trial will expire on June 21, 2012. On that date, Avangate will
automatically attempt to charge your Visa/MasterCard/Eurocard account
with the full value of this product/service (70.18 AUD), in
accordance to the http://mediafinderpro.com/thankyou.php Terms &
Conditions that you agreed with when you placed the trial order.
Please make sure that enough funds are available in your
Visa/MasterCard/Eurocard account, so you can continue using Media
Finder Full Premium Year Subscription without interruption.
IN THE LIGHT OF YOUR OWN WORDS, THE PROCESS YOU HAVE INITIATED TODAY IS ILLEGAL. I ADVISE YOU TO IMMEDIATELY RESCIND YOUR ACTION, WHICH, AS IS CLEARLY DOCUMENTED BY YOUR OWN CORRESPONDENCE, TRANSGRESSES THE TERMS AND CONDITIONS OF THE AGREEMENT I ENTERED INTO WITH MEDIAFINDER.THIS SORT OF ACTION DAMAGES THE RELATIONSHIP BETWEEN MEDIAFINDER AND ITS WOULD BE CLIENTS. BECAUSE OF YOUR PREMEMPTORY ACTION, I WILL SURRENDER THAT RELATIONSHIP AND PROCEED TO CANCEL THE BILLING OF $AU 70.18.
YOURS TRULY
DR JOHN KENDELL GRAHAM
The means you provide to execute cancellation does not enable me to do so, It takes me to a page that invites people to make an account with Avangate. I require that this letter serve as formal notification of my cancellation and ask that you confirm this by return mail.I will inform Media finder of this action.
Thankyou for your attention.
Dear
Please refund USD$ 69.95 which i was not at all agreed.
Dear
I want to cancell my Media finder account immediately & refund my money USD$ 69.95 asap.
Hope you understand and solve .
Dear John,
Please do take a look on the other threads you have written on, we have already replied to your complaint.
Dear Mohammed,
Please provide us with your order reference number and we will take the necessary steps to start the refund process.
Best regards,
Avangate Support Team
www.avangate.com
Dear Avangate Support Team,
As can be seen in the above, I have just realized that my credit card was charged. Even if I read your T&C again, I understood that you will bill the invoice instead of having the transaction done, it also implies that you may have my credit card details which is a security breach and illegal.
As I have emailed you my order reference number, appreciate if you could do the necessary. Your immediate action is very much appreciated.
Shahril Redza Ab Razak
Dear Sir:
On November 17, 2012 I sign up with systweak.com for their service. It was a three year contract after using them for seven months, I see no reason to continue their service. My Id 4570445 at a price of $298.00 for the three years. I would like to terminate their services at this time and being fair to both parties return the fair amount of the $298.00 to my credit card.
Thank you for your time
Clyde
Dear Clyde
I am sorry I could not find your purchase records in our database with the provided details. Kindly get back to us along with the correct reference no. and your email address with which you have registered with us or also you can submit your refund request at support.systweak.com along with your order details, we will process a refund of your purchase immediately.
Regards,
Systweak Software
Dear Clyde D. Southern Jr,
We have managed to locate your order in our database. As per the authorization already provided by the Systweak Support Team, a full refund in the amount of 298 USD is set to be released from our end within the next 2-3 business days while the corresponding transaction is expected to be finalized within a maximum of 5 business days. Under these circumstances. our recommendation is to check your account balance at the end of this time-frame or to contact your card issuer in order to have confirmation that the respective amount is back in your account.
If you need further details or updates in regards to this case please note you can reach us by using the contact details provided on our official website http://www.avangate.com/shopper-support/
Best regards,
Avangate Support Team
after communicating to a representative that the product didnt do what it was suppose to i didnt want it and didnt understand half the conversation anyway because i was talkiing to a call center in india a rep the next day called me from the us and apologized for the mix up and explained i was charged a business rate and tried to sell me the product at a discounted rate and i stated to him i think this is a scam and dont want it and after trying to convince me it would be ok i infatically stated i wasnt interested. yet i am still trying to be billed for services not received please resolve this now! paul e smith
12/22/2014
Yesterday I tried to download (WORD) and it did not work - but I was charged $39.90 was charged to my account. Please advise. elna turner
I have no attitude - nothing has happened to comment on.
I DO NOT WANT YOUR SERVICE PLEASE REMOVE ME AT ONCE AND REFUND ME MY 56.00 FROM MY ACCOUNT. ORDER NUMBER IS:
[protected] PLEASE DO NOT TAKE ANY MORE MONEY FROM MY ACCOUNT! YOU MADE MY ACCOUNT GO INTO THE NEGATIVE.
CANCEL ALL SERVICES. I HAVE OTHER PROTECTIONS.
This is a scam. They have a recording when you call their number. They have a link that goes nowhere to chat services and another link that goes nowhere for phone support. They do not respond to emails or support tickets they ask you to create. They existto take your money and hope you do not sue them. But then some people end up suing them :)