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Wish I could leave no stars. The first time I used this company it was great but this time was absolutely awful. I ordered flowers and 2 add ons for my mother's birthday in advance to make sure they would get there on time. On her birthday I ask for an update on deliver status, by 5pm I got an update saying they would not be delivered that day due to certain flowers not being available. It said to call if that was not alright. I tried calling and got disconnected a couple times so I went to their chat bot. The chat bot is useless and just kept sending me through loops of unhelpfulness. I called again and finally got through just to be told there was nothing I could do since it was past the 2pm cut off time for same day delivery and I was assured they would be there the next morning. The next day I again ask for an update first thing. Around 1:20pm I get an email saying my order cannot be fulfilled and to call. I call and get through to someone who tells me one of the add ons is unavailable but they can add flowers to the bouquet and get it sent out that day. Okay that's fine but then I get a call 5 mins later and am told they will not be delivered until the next day. At this point it was only 1:40pm so it wasn't cut off yet for same day but she told me it was the store's decision and I was assured they would be delivered first thing the next morning. Today is supposed to be that day. It's already 2 days past my mom's birthday and after this is finished I won't be using this company again. Terrible service. Unkept promises. Do not recommend them.
